Performance Management System Research Articles

TINJAUAN PUSTAKA: DAMPAK TEKNOLOGI INFORMASI DAN KOMUNIKASI (TIK) PADA PRAKTIK MANAJEMEN SUMBER DAYA MANUSIA DI ERA DIGITAL

This study examines the effects of Information and Communication Technology (ICT) on employee performance measurement and appraisal, focusing on how ICT can improve the accuracy and fairness of evaluations. The research methodology employed is a comprehensive literature review. Relevant articles published in Indonesian from 2019 to 2023 were retrieved from the GARUDA database. Keywords and phrases related to ICT and performance were used to search for abstracts or full-text journal articles. These were then reviewed and analyzed according to specific criteria. The results of the review of 15 journals over the past 5 years highlight 7 key points: 1) Enhanced Performance Monitoring through Real-Time Data, 2) Integration of Performance Management Systems with HR Functions, 3) Use of Artificial Intelligence for Personalized Feedback, 4) Streamlining of Evaluation Processes through Automation, 5) Adoption of Standardized Performance Metrics, 6) Employee Engagement through Interactive Feedback Mechanisms, 7) Secure Data Storage and Confidentiality.

Teachers’ Views on the Conduct of Class Observation: The Philippine DepEd Setting

The Philippine Department of Education (DepEd) reiterated the need to conduct class observations to help ensure the delivery of quality basic education to all learners. It developed the Results-Based Performance Management System (RPMS) Manual for Teachers and School Heads, aligned with the Philippine Professional Standards for Teachers (PPST). The manual provides school heads and other raters with a detailed reference to help understand the tools and the different phases of assessment within the various cycles of RPMS, ensuring that mechanisms are in place to support teacher performance (DepEd, 2018). It is on this premise that this study is conducted. Primarily, it aimed to ascertain the elementary teachers’ views on the conduct of the class observations. Likewise, it also identified the factors necessary for the smooth conduct of the class observations. This study utilized the case study research design. It involved eighteen (18) elementary teacher participants and three (3) school principals, utilizing a purposive sampling design. The interview guide was used to gather the data, which was analyzed using the Collaizzi’s method. The study found that the elementary teachers’ views are characterized as systemic and observer expertise. The factors necessary for the smooth conduct of the class observations are: (1) observe honesty, confidentiality, and collegiality; (2) provide actionable feedback; and (3) support productive collaboration among teachers. Future researchers may duplicate this study on a national scale to validate the study’s findings.

Sustainable resilient E-waste management in London: A circular economy perspective

The circular economy (CE) is reasoned to organize complex systems supporting sustainable resilience by distinguishing between waste materials and economic growth. This is crucial to the electronic waste (e-waste) industry of developed countries, and e-waste operation management has become their top priority because e-waste contains toxic materials and valuable sources of elements. In the UK, although London Metropolitan city boasts an ambitious sustainable resilience target underlying the context of CE, practical implementation has yet to be feasible, with few investigations detailing if and how the existing target implications enable industrial and social-ecological sectors to continue their performance functionalities in the face of undesired disruptions. In this paper, a dynamic Bayesian Network (dynamic BN) approach is developed to address a range of potential risks. The existing London e-waste operation management is considered as an application of study for sustainable resilience development. Through the utilization of dynamic BN, a comprehensive analysis yields a Resilience Index (RI) of 0.5424, coupled with a StdDev of 0.01350. These metrics offer a profound insight into the intricate workings of a sustainable system and its capacity to swiftly rebound from unexpected shocks and disturbances. This newfound understanding equips policymakers with the knowledge needed to navigate the complexities of sustainable e-waste management effectively. The implications drawn from these in-depth analyses furnish policymakers with invaluable information, enabling them to make judicious decisions that advance the cause of sustainable e-waste management. The findings underscore that the absorptive capacity of a sustainable and resilient e-waste operation management system stands as the foremost defense mechanism against unforeseen challenges. Furthermore, it becomes evident that two pivotal factors, namely “diversifying the supply chain” and “enhancing supply chain transparency,” play pivotal roles in augmenting the sustainability and resilience of e-waste operation management within the context of London's ambitious sustainability targets. These factors are instrumental in steering the trajectory of e-waste management towards a more sustainable and resilient future, aligning with London's aspirations for a greener and more eco-conscious future.

Deriving Criteria Weights for Acute Care Hospital Accreditation in South Korea: Using Analytic Hierarchy Process

Purpose:The acute hospital accreditation program launched in South Korea has shown positive effects on safety culture and quality of care. However, relative weights have not yet been investigated for accreditation criteria with a hierarchical structure. This study aimed to derive the relative weights of acute-care hospital accreditation criteria.Methods: We conducted an online survey using the analytic hierarchy process (AHP) technique to assess the validity, importance, and urgency of acute hospital accreditation criteria. The AHP online survey link was distributed in November 2022 after obtaining informed consent from 10 experts in hospital accreditation.Results: 'Basic value system' ranked highest, while 'patient care system' ranked second in terms of validity, importance, and urgency. 'Performance management system' had the lowest validity and urgency, while 'organizational management system' carried the lowest importance. Within the 'patient care system' domain, 'surgery and anesthesia sedation management' scored highest in validity and importance, and 'patient care' scored highest in urgency. 'Care delivery system and evaluation' received the lowest scores for all three aspects. In the 'organizational management system' domain, infection control ranked highest in terms of validity, importance, and urgency. The lowest validity was observed for 'management and organizational operation' and the lowest importance and urgency were noted for 'human resource management'.Conclusion: The weights for validity, importance, and urgency, as shown in each domain and chapter, and the number of measurable elements included, are largely inconsistent. This study will contribute to the development of the structure and scientific improvement of accreditation standards.

Performance Analysis and Optimization Proposal Using Balanced Scorecard Framework for IT Outsourcing Company, PT IT Expert System

IT outsourcing companies enable businesses to delegate their IT functions, focusing on core activities, cost efficiency, and access to advanced expertise and technology. The success of these companies hinges on employee performance, influenced by factors like psychological well-being, work environment, and organizational culture. In Indonesia, the IT outsourcing industry is rapidly transforming due to increasing demand for digital solutions and technology experts. Companies strive to provide faster, more efficient services while being flexible and adaptable. The IT services market revenue in Indonesia is expected to grow from $4.89 billion in 2023 to $9.07 billion in 2028, driven by digital transformation, supportive government policies, and increased IT infrastructure investments. PT IT Expert System (PT IES), established in 2010, provides IT services like software development and IT outsourcing. Despite sector growth, PT IES’s financial performance has declined, with monthly revenue dropping from Rp. 220 million to Rp. 140 million, affecting liquidity and leading to debt for paying salaries. This financial strain is partly due to 46% of their IT professionals being idle and a lack of software development projects. The research aims to identify the main causes of PT IES’s business problems, determine an appropriate performance management system framework, and establish suitable Key Performance Indicators (KPIs). The root cause identified is the absence of a performance management system, leading to an ineffective appraisal system and poor decision-making. The Balanced Scorecard framework is recommended for PT IES, translating strategic objectives into measurable processes across four perspectives. This framework streamlines performance evaluation and forecasting. The Balanced Scorecard framework proposal includes 4 perspectives, 9 strategic themes, and 18 strategies with key objectives. These strategies are cascaded into 92 business strategies and objectives with 92 KPIs.

Maximizing Efficiency in University Human Resources Management for Lecturers

In today's dynamic academic landscape, effective human resource (HR) management is essential for the successful operation of universities. This paper explores the critical role of HR practices in shaping the academic environment and institutional culture, focusing on recruitment, development, retention strategies, and performance management of lecturers. Recruitment strategies are crucial for attracting qualified candidates who align with institutional goals. Development and training programs ensure lecturers remain innovative and productive, with a focus on pedagogy, research, leadership, and mentorship. Retention strategies, including fair compensation and benefits, foster a supportive work environment and promote job satisfaction. Performance management systems, emphasizing goal-setting and professional development, enhance lecturer effectiveness and contribute to overall academic achievements. In conclusion, effective HR planning is vital for universities' prosperity and survival, fostering a culture of excellence, innovation, and continuous improvement. By investing in their lecturers, universities can fulfill their fundamental mandate of knowledge dissemination and societal contributions.

Implementation of Performance Management Systems in Small Medium and Micro Enterprises

Implementation of Performance Management Systems in Small Medium and Micro Enterprises

Factors that influence the performance management system in the Municipality of KwaZulu-Natal

Factors that influence the performance management system in the Municipality of KwaZulu-Natal

Human Resource Management Practices: Enhancing Employee Engagement and Retention in a Global Context

Employee engagement and retention have become critical concerns for organizations operating in a global context, where talent competition is fierce and turnover costs are high. Human resource management (HRM) practices play a central role in addressing these challenges by fostering a work environment that promotes engagement and encourages employees to stay committed to the organization. various HRM practices that have been found to enhance employee engagement and retention across different cultural contexts. recruitment and selection strategies aimed at attracting candidates who are not only qualified but also aligned with the organization's values and culture. Next, it discusses training and development programs that enable employees to acquire new skills and advance in their careers, thereby increasing their sense of fulfilment and loyalty. Additionally, the paper explores performance management systems that provide regular feedback and recognition, reinforcing employees' sense of purpose and contribution to organizational goals.

A Proposed Design of Knowledge Based Performance Management System For Airport Company

The aviation industry has an important role in connecting different regions of the world. Along with the economic recovery after the COVID-19 pandemic, improving airport performance is important to pay attention to. This research aims to design a knowledge-based performance management system that is suitable for airport companies. This research aims to identify critical factors that affect the performance of airport companies, identify organizations with critical functions, and design an integrated performance management system (IPMS) based on predetermined variables. This study uses a combination of theoretical analysis methods and model validation using data from airport companies in Indonesia. Data collection was carried out through questionnaire surveys and interviews. The Analytical Hierarchy Process (AHP) is used to select the appropriate variables by determining their level of significance. This study identifies 9 critical factors that must be considered in designing a performance management system for airport companies. These factors include business perspectives, internal processes, and resource capabilities. Furthermore, this study designs an integrated performance management system (IPMS) by determining Key Performance Indicators (KPIs), Cascade KPIs, targets, weights, and organizational functions involved. This research results in a knowledge-based performance management system design that can be applied to airport companies. This system is expected to help airport companies in improving their performance and achieving organizational goals.

Exploring Ethical Leadership, LMX, and Their Impact on Perceived Organisational Support and OCB in the Jordanian Telecom Sector

This study investigates the interrelationships among ethical leadership, perceived organizational support (POS), and organizational citizenship behavior (OCB) in the context of the Jordanian telecom sector, considering the moderating role of leader-member exchange (LMX). Employing a quantitative research design with a cross-sectional approach, data were collected through a questionnaire survey from 280 employees working in Jordanian telecom industries, and SmartPLs was used for data analysis. The results reveal substantial and meaningful associations between ethical leadership, POS, and OCB. Ethical leadership significantly and positively influences both POS and OCB, signifying that leaders who exemplify ethical conduct, fairness, and integrity contribute to employees' perceptions of organizational support and support their active engagement in citizenship behaviors. Moreover, the findings highlight a positive correlation between POS and OCB, indicating that when employees perceive robust organizational support, they are more inclined to extend their contributions beyond their job descriptions. LMX is shown to play a moderating role in the relationship between ethical leadership and OCB, as well as in the relationship between POS and OCB. These findings underscore the pivotal role that high-quality leader-member relationships play in amplifying the positive impacts of ethical leadership and POS on OCB. This research enriches understanding of ethical leadership, POS, and OCB within the Jordanian telecom sector. The implications of these findings are significant, providing valuable insights for organizations in this industry. These insights include developing and promoting ethical leadership practices, creating a supportive work environment, and strengthening leader-member relationships. The practical implications extend to leadership development programs, performance management systems, and reward structures that aim to encourage and reinforce OCB among employees.

Performance management systems in startups: an analysis of stages of development and catalyst factors

PurposeThis study aims to understand the manifestation and adherence of performance management system (PMS) components in Brazilian startups, concurrently considering the different stages of development and catalyzing factors.Design/methodology/approachWe gathered data through semi-structured interviews with founders and C-level executives from 19 startups. We used an inductive and exploratory method to spot patterns and differences through content analysis, aiming for a contextual understanding of startup PMS manifestation.FindingsWe analyzed the PMS of each startup, highlighting the consistency and differences among PMS components in each stage, considering the value proposition, goals, performance perspectives, monitoring indicators, action plans and performance evaluation processes. We also observe various catalyst factors that played an important role in accelerating the early development of the PMS in each stage.Practical implicationsThis study provides a practical understanding of the meaning of each PMS component maturity that could be applied to startups in different stages and the catalyzing factors that played an important role in accelerating the initial development of PMS, providing practitioners with a holistic and situated context approach.Originality/valueThis is one of the first studies to provide empirical evidence on the manifestation and adherence of different components of the PMS in Brazilian startups, considering concurrently the organizational life cycle and existing catalyzing factors to the reality of these organizations.

Assessing the Travel Industry: Basis for a Centralized Travel and Tour Operation Management System

Most travel and tour operation management systems often suffer from fragmentation, lack of integration, inefficient processes, and limited scalability. These issues lead to delays, errors, poor coordination, and, ultimately, dissatisfied customers. Additionally, there is a notable absence of centralized platforms that can effectively manage various aspects of travel and tour operations, including bookings, itineraries, payments, and customer communications. To address these challenges, this study introduces a Centralized Travel and Tour Operation Management System for the tourism industry in Surigao City, Philippines. The proposed system will seamlessly streamline operations, enhances customer satisfaction, and improves overall efficiency in the travel and tourism sector by utilizing User Experience (UX) and User Interface (UI) design principles. This is to ensure that the system is accessible to users with different needs. The features of the system also include booking management, inventory management, customer relationship management (CRM), billing and invoicing, reporting and analytics, content management, and compliance and security. The study was conducted using both qualitative and quantitative research methods. The purposive sampling method was used to select participants based on specific criteria relevant to the research objectives. Tourists, both local and international, were asked to evaluate the current system and identify the problems or issues they encountered during the booking process. The results showed there are several key challenges in terms of the competition among tourism businesses and economic factors. There is also a need for an improved infrastructure, particularly transportation and safety measures, to facilitate easier access and ensure the security of tourists. The centralized booking and management systems is considered as a way to streamline planning and enhance convenience for visitors. that the proposed system is highly relevant in enhancing the tourism sector, contributing to the development and improvement of the travel and tourism industry

Proposed improvements on performance management system at PT JIEP by using balanced scorecard

Purpose: This study delves into the vital topic of performance management in the realm of human resources. Given the increasing demand for effective performance management systems in organizations, this study aims to bridge the gap between current practices and the need for a holistic approach that aligns individual goals with organizational objectives. Method: To achieve this, we employed a mixed-method approach, gathering data through surveys and interviews from a diverse range of employees and managers. Statistical techniques were used to analyze the data and provide insights into the effectiveness of the proposed model. Results: We expect our results to validate the proposed model, demonstrating clear improvements in employee and organizational performance metrics when implemented. The findings reveal strong correlations between the use of our model and enhanced performance outcomes. This study’s contribution to performance management is noteworthy. It introduces a comprehensive, adaptable model that can be applied across different organizations, offering both academic insights and practical solutions. This research not only advances theoretical knowledge but also provides a valuable tool for practitioners aiming to enhance performance management practices in their organizations.

ANALYSIS OF THE IMPLEMENTATION OF A COMPETENCE-BASED PERFORMANCE MANAGEMENT SYSTEM (STUDY AT PT SINGLURUS PRATAMA)

Human resources are a crucial element in achieving a company's objectives. The success of a company greatly depends on effective management of existing resources. Performance management plays a vital role in optimizing the performance of individuals, work units, and the company as a whole. A competency-based performance management system helps ensure that employee tasks and abilities align with the company's strategic goals. This system also contributes to rewarding high-performing employees who make significant contributions. PT Singlurus Pratama faces challenges in the coal industry and needs to enhance productivity through Competency-Based Human Resource Management (CBHRM). This research aims to explain the implementation of a competency-based performance management system at PT Singlurus Pratama and analyze its supporting and inhibiting factors. A descriptive research method with a qualitative approach is used to collect data through interviews, observations, and documentation. The research results indicate that employee awareness and discipline, collaboration between evaluators and employees, as well as technical and managerial support are the main supporting factors. However, subjectivity in evaluations, lack of employee involvement, and resistance to change are inhibiting factors that need to be addressed to achieve the success of the competency-based performance management system.

Using bibliometric analysis to determine the role of cutting-edge technologies in the development of future performance management system

Using bibliometric analysis to determine the role of cutting-edge technologies in the development of future performance management system

Analisis Studi Literatur Tantangan Penerapan Flexible Working

In the current digital era, the concept of flexible work has become increasingly relevant and pressing. The COVID-19 pandemic that swept the world has accelerated the adoption of flexible work practices, with many organizations forced to adapt to new situations where working from home has become the norm. However, the implementation of flexible work does not always proceed smoothly and presents various challenges, such as cultural and organizational changes, effective performance management, and equality of access and technology. This research analyzes the challenges and inhibiting factors in implementing flexible work based on previous literature studies. These challenges include cultural and organizational changes, performance management and supervision, equality of access and technology, work-life balance, conflict management and communication, as well as variations in the effects of flexible work on job quality. Inhibiting factors include difficulties in assessing individual readiness, technical challenges and infrastructure, competency gaps and technological limitations, as well as managerial difficulties. To address these challenges and inhibiting factors, organizations need to take appropriate steps, including policy adjustments, providing training and technology support, and developing appropriate performance management systems.

Is the Risk of Alzheimer's Disease and Related Dementias Among U.S. Veterans Influenced by the Intersectionality of Housing Status, HIV/AIDS, Hepatitis C, and Psychiatric Disorders?

Homelessness and housing instability disproportionately affect U.S. veterans with psychiatric disorders, human immunodeficiency virus/acquired immunodeficiency syndrome (HIV/AIDS), hepatitis C, and Alzheimer's disease and related disorders (ADRD). We examined housing status and/or HIV/AIDS in relation to ADRD risk and evaluated hepatitis C, substance use, and mental health disorders as mediators and/or moderators of hypothesized relationships, among U.S. veterans ≥50 years of age seeking Department of Veterans Affairs (VA) healthcare services. A retrospective cohort study was conducted using linked VA Homeless Operations Management and Evaluation System and Corporate Data Warehouse databases (2017-2023) on 3 275 098 eligible veterans yielding 133 388 ADRD cases over 5 years of follow-up. Multivariable regression and causal mediation analyses were performed, controlling for demographic and clinical characteristics. Taking stably housed veterans without HIV/AIDS as referent, ADRD risk was higher among veterans with homelessness/housing instability alone (adjusted hazard ratio [aHR] = 1.67, 95% confidence interval [CI]: 1.63,1.72), lower among veterans with HIV/AIDS alone (aHR = 0.65, 95% CI: 0.58,0.73), but similar to veterans with homelessness/housing instability and HIV/AIDS (aHR = 1.01, 95% CI: 0.79,1.29). In adjusted models, hepatitis C and psychiatric disorders were positively related to homelessness/housing instability and ADRD risk, but negatively related to HIV/AIDS. Statistically significant mediation and/or moderation of hepatitis C and psychiatric disorders were observed, although <10% of total effects were explained by these characteristics, controlling for confounders. Among older veterans, ADRD diagnoses over 5 years were less among those with HIV/AIDS, but more among those with homelessness/housing instability, and these relationships were partly explained by hepatitis C and psychiatric disorders.

Performance Management System Design and Implementation: Best Practices and Challenges

Purpose: This study delves into the intricacies of performance management system design and implementation within chinese organizations, drawing parallels with the challenges faced by the various other countries commerce and sectoral Associations (AACCSA). Theoretical reference: As china emerges as a global economic powerhouse, its diverse business landscape, influenced by cultural, economic, and regulatory factors, presents unique challenges and opportunities in optimizing organizational efficiency through effective performance management. Method: The research employs a mixed- method approach, combining qualitative and quantitative data from chinese organizations to explore practices, challenges, and attitudes towards performance management. Result and conclusion: The discussion interprets finding, highlighting strengths and areas for improvement within AACCSA’s performance management. Implication: The study reveals a balances gender distribution and a mature workforce within AACCSA, coupled with a highly educated and experienced employee base.

Fair play in family firms: examining the perceived justice of performance management systems

PurposeThis study examines the intricate relationship between family influence and perceived justice in performance management systems within family firms. Recognizing the unique dynamics that family ownership brings to human resource practices, the research aims to delineate how family presence affects both the process and the perception of fairness in performance evaluations.Design/methodology/approachUsing a conceptual framework, the research adopts a dual-method approach, combining a comprehensive literature review with theoretical modeling. The study synthesizes existing research and theoretical insights to explore the effects of family influence on the perceived fairness of performance management practices.FindingsThe findings reveal that family influence profoundly shapes fairness perceptions in performance management, impacting family and non-family employees. It affects systems' design, implementation and reception, with mechanisms including resource distribution and criteria alignment. Specifically, family influence molds fairness perceptions within the performance management process, enhancing organizational performance and fostering trust in family businesses, thus supporting sustainable growth.Originality/valueThis study contributes to the family business and human resource management literature by providing a nuanced understanding of how family dynamics influence perceptions of justice in performance management. It underscores the dual role of family influence in enhancing and complicating fairness perceptions, thus offering a balanced view that can inform academic research and practical HR management in family firms.