Online Ticket Research Articles

The effect of involvement and perceived usefulness on attitudinal and behavioral loyalty in online bookings

Purpose This study aims to examine involvement and perceived usefulness (PU) as the drivers of loyalty for online booking websites, revealing findings of theoretical and practical relevance. The proposed conceptual model is drawn on elaboration likelihood model (ELM) along with the consideration of expectation confirmation model for loyalty development. Design/methodology/approach A two-stage structural equation modeling was applied to test the reliability and validity of the constructs and the strength of the hypothesized relationships. Findings Attitudinal loyalty (AL) is found to have a significant role, resulting in behavioral loyalty (BL) toward online booking. The results of this study supported the ELM framework, where involvement and PU resulted in BL through AL. PU and AL also served as mediating mechanisms underlying the impact of consumer involvement on BL. Originality/value This study applies the ELM to online ticketing mechanisms and nuances amid AL and BL with their drivers.

Technology Readiness and Users Satisfaction towards Self-Service Technology at Malaysian Airport

This study examines the relationship between four dimensions of Technology Readiness Index (TR) namely optimism, innovativeness, insecurity, discomfort, and the level of customer’s satisfaction towards the use of self-service technology (SSTs) at the airport. SSTs used by the airport operators or airlines at the terminal for check-in or when performing other transactions includes booking airline ticket online, kiosk check-in and mobile check-in. At the same time, this study also tries to look at whether there is any difference in technology readiness between different demographic groups of Malaysians. Survey questionnaires were distributed to passengers at Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT) in Sepang, Selangor, Malaysia. The result of the analysis shows that innovativeness and optimism have a positive relationship with customer satisfaction. There are also differences in technology readiness among different gender for innovativeness and insecurity index. The implication of the study suggests that Malaysia’s airport or airline providers should increase customer satisfaction especially by introducing new innovative technology at their premises. The findings may also help firms develop their strategy to further increase the customer’s satisfaction when using the self- service technology (SST) at airports in Malaysia.

Pengaruh Harga Tiket Online dan Pelayanan Terhadap Keputusan Pembelian Tiket Maskapai Garuda Indonesia Pada Mahasiswa di Yogyakarta

The advancement of information technology and the internet has enabled the emergence of various online ticket booking platforms, providing users with a convenient and efficient way to purchase flight tickets. This research aims to analyze and determine the extent of the influence of online ticket prices and service quality on the ticket purchasing decisions for Garuda Indonesia. This study employs a quantitative method with data collection techniques obtained directly through observation, documentation, and questionnaire distribution, targeting 200 undergraduate students in the Yogyakarta province from December 2023 to January 2024. The t-test results indicate that the ticket price variable (HT) has a significant impact on the ticket purchasing decision (KPM) for Garuda Indonesia among students in Yogyakarta, as evidenced by a t-value of 2.026 with a significance value (Sig.) of 0.044. The partial test results also show that service quality (KPY) has a very significant impact on the ticket purchasing decision (KPM) for Garuda Indonesia among students in Yogyakarta, with a t-value of 6.448 and a significance value (Sig.) of 0.000. The findings reveal that both ticket price and service quality significantly influence the ticket purchasing decisions for Garuda Indonesia, with service quality having a greater impact.

Perlindungan Hukum Terhadap Konsumen Jasa Titip Online Dalam Hal Terjadinya Cacat Produk

The development of the online shopping system has given rise to new business opportunities, one of which is known as a buying and selling service. One of the risks for users of ticketing services is the danger of defects in products received by users of online ticketing services. Based on this, what is the legal protection form of consumers of online ticketing services in the event of a defect in the product received? And how are online delivery service business actors responsible for losses received by consumers for defective goods products. This research uses a normative type of legal research. There are two forms of legal protection for consumers of online ticketing services in the event of product defects received through online buying and selling services, namely preventive and repressive legal protection which can be seen in the provisions of the UUPK. The responsibility of online delivery service business actors for losses received by consumers for defective goods products, in addition to rights and obligations, there are also responsibilities that must be carried. This responsibility is part of a binding obligation in the activities of running a business.

The Influence of Price Perceptions and Service Quality on KAI Access Online Ticket Purchasing Decisions with Trust as Mediation

The transportation sector plays a crucial role in facilitating human mobility, moving production factors, and transporting goods to markets. Trains, with their large transportation capacity and dedicated lanes, are a preferred mode of transport. As part of its community service mission, PT. Kereta Api Indonesia aims to ensure that all citizens, including individuals and organizations, experience convenience, comfort, and security. To achieve this, a study was conducted to measure the impact of price perceptions and service quality on purchasing decisions, with customer trust as the mediating factor. The research involved 74 respondents using the KAI Access application, and the analysis was done using the Smart PLS3.0 tool. The results of the assessment showed that price perception and service quality both had a positive and significant impact on trust. Similarly, price perception and service quality independently had a positive and significant effect on purchasing decisions. Trust was found to play a significant role in mediating the influence of both price perception and service quality on purchasing decisions.

Analis Sentimen Aplikasi Maskapai Penerbangan Lion Air Menggunakan Metode SVM dan Naïve Bayes

Lion Air App is a flight ticket purchase application launched on October 21, 2014. It can be downloaded and used anywhere, anytime. Lion Air App application is available on the Google Play Store and also the Appstore, which aims to facilitate users in the process of purchasing airplane tickets online. online. In several news articles reporting that Lion Air is the world's worst airline. in the world. However, it needs to be realized that the Lion Air application also has many users who give positive, negative and neutral reviews due to several factors. neutral due to the existence of several reviews presented in the Play Store application. This problem was researched for sentiment analysis to get a customer satisfaction rating for the Lion Air application. Lion Air application with the acquisition of 2000 data. In this research, Support Vector Machine (SVM) calculation and Naive Bayes calculation were compared using 80% training ratio and 20% test ratio. In this consideration, 795 positive opinions and 805 negative opinions were used. used, where Support Vector Machine (SVM) with Bigram features became the most superior method with 99.23% precision. method with 99.23% precision, 83.03% recall, 91.75% accuracy, F-1 score of 90.51%.

The Use of Intelligent Decision Support System in Traveloka Company's Decision-Making Process

The aviation industry is currently experiencing rapid growth due to advancements in information technology, which have transformed the way consumers search for information and book tickets online. Traveloka, founded in March 2012, is one of the companies that has successfully leveraged this technology optimally. With intelligent algorithms, Traveloka can analyze user preferences and provide suitable recommendations, although the effectiveness of its intelligent support system needs further investigation to enhance user satisfaction and operational efficiency. This study aims to evaluate the effectiveness of Traveloka's intelligent support system in decision-making, using qualitative methods and a literature review approach. The development model proposed by Peter Fenrich is used to ensure that the system built can effectively and efficiently meet user needs. The research results show that Traveloka's intelligent support system is very helpful in providing accurate recommendations, increasing user satisfaction and operational efficiency, and providing a competitive advantage in the e-commerce market. Overall, the use of information technology and intelligent support systems at Traveloka significantly contributes to the advancement of the aviation industry, simplifies the ticket booking process, and enhances the company's competitiveness. Further research is needed to continue improving the effectiveness and efficiency of this system, thereby providing greater benefits for consumers and the company.

Determinants of Consumers’ Adoption of Mobile Ticketing via Self-Service Technology

The purpose of this study was to examine the determinants of sport consumers’ mobile ticketing adoption by the technology readiness constructs and quality–satisfaction–behavioral intentions framework. A total of 295 participants were included in the analysis. Data analysis was performed using structural equation modeling and PROCESS macro. A content analysis was conducted to provide further insight into the proposed model using open-ended responses. The findings indicate that consumers’ technology readiness alone was not a positive driver of mobile ticketing but suggest a role for technology readiness in promoting mobile ticketing, combined with service quality, satisfaction, and online ticket purchasing. The importance and originality of this study are that it confirms the sport context as a unique and effective vehicle in advancing existing knowledge of consumers’ ticket consumption behavior via self-service technology across various disciplines. Also, the findings can be used to set out recommendations for policy or practice aimed at facilitating and sustaining mobile ticketing consumption.

ANALISA KESUKSESAN OTA (ONLINE TRAVEL AGENT) TIKET.COM MENGGUNAKAN MODEL DELONE AND MCLEAN (Studi pada Pembelian Tiket Konser K-Pop di Indonesia)

The growth of Korean Wave in Indonesia has been very significant since the beginning of the pandemic in 2020 and the interest in K-Pop music is one proof of the phenomenon of Korean Wave in Indonesia. The huge interest in K-Pop music has attracted the attention of promoters to hold K-Pop music concerts in Indonesia. One of the elements in holding a music concert is ticket sales, and promoters will choose to prioritize online ticket sales to facilitate sales. One of the online ticket sales platforms for K-pop music concerts in Indonesia is tiket.com. As an online ticket sales platform, tiket.com must consider the quality of their system. This study aims to determine the factors that influence the success of the tiket.com platform using the DeLone and McLean Model theory (2003). The research method used is quantitative. The sampling technique used is nonprobability sampling technique with a sample of 100 respondents from tiket.com platform users who have transacted K-pop concert tickets. Data analysis was carried out using the PLS-SEM approach with the SmartPLS tool. The results of this study indicate that there is a significant effect on system quality, information quality and service quality on user satisfaction and a significant effect of user satisfaction on net benefits.

INFORMATION AND COMMUNICATION TECHNOLOGY TOOLS AND STUDENTS’ HEALTHCARE IN TERTIARY INSTITUTIONS IN EDO STATE

The global outbreak of Covid-19 in late 2019 and early 2020 altered how information and communication technology platforms and devices were used. Virtual learning was incorporated into traditional classrooms by schools, digital marketing platforms were purchased by marketers, online transactions increased in financial services, online ticketing was purchased by transportation companies, and so forth. People adopted digital technology as a way of life as a result of this. Most locals became heavy users as a result. Has this had a negative impact on Edo State citizens' access to healthcare in the post-COVID-19 era? The goal of this study is to determine whether digital technologies have any detrimental effects on students' access to healthcare in Edo State's institutions of higher learning. Three research questions and hypotheses were presented and developed to direct this investigation, and the survey research methodology was chosen. For this study, 900 respondents were chosen using the basic random sample approach. The Digital Technology and Healthcare Questionnaire is the tool used to gather data (DTFHQ). At the 0.05 level of significance, the hypotheses were tested using the Analysis of Variance (ANOVA). It was shown that students' health in postsecondary institutions is significantly impacted by their usage of ICT technologies. It is advised that the usage of ICT tools in many spheres of life be moderated in light of these findings. Furthermore, it is advised that medical professionals and home managers conduct an awareness training regarding the potential health risks associated with the use of ICT technologies.

Design and Development Museum Ticketing System (MTS) with Design Thinking Method

This research journal describes the process of providing solutions to museum ticketing problems with the application of an online ticket management system. The process of making this MTS (Museum Ticketing System) uses the Design Thinking method to complete the stages of making business processes with use cases, ERD (Entity Relationship Diagram), databases and their relations, programming with PHP, wireframes and UI/UX mockups. The final step is to carry out the functional testing process with the black-box method. And researchers tested the display using usability testing with the result of getting a value of 74.35 with 40 user respondents.

Senior citizens’ ecological and digital literacy in E-Airticket reservation in the era of the internet of things (IoT)

Ecological and digital literacy is crucial for people of all ages, including senior citizens, in various aspects of modern life, including airline reservations. Senior citizens should be familiar with the basic operation of computers, smartphones, or tablets. This includes knowing how to turn them on and off, use a mouse or touchscreen, and navigate the device's interface as well as should be comfortable using the internet to access airline websites and make reservations. This includes knowing how to open a web browser, enter a website URL, and perform searches. Thus, the purpose of this study is to examine senior citizen’s behavior and to improve their digital literacy in booking air ticket by using application in their smartphone. The population of this study is comprised from Thai senior citizen aged 60 and above and 40 samples are collected via purposeful sampling. The information was subsequently collected by employing a web-based survey. The following statistics were employed in this study: average, mean, frequency, standard deviation, and t-test. According to the findings, senior citizen frequently utilizes digital technology while transferring money to another account and purchasing things online. Typically, they bought home amenities, food, and beverages. After learning how to utilize digital technology through our instructional material, seniors have dramatically boosted their digital literacy rate in booking their airline ticket online at the statistical level of.01.

Passengers’ Tendency of Variety Seeking for International Flights in the Post-COVID 19 Pandemic Era

The key purpose of the study is to measure passengers’ tendency to variety seeking on international flights in the post-COVID-19 pandemic period. To reveal how passengers can be satisfied in the post-COVID 19 era, this study explores how the dimensions of smartphone addiction contribute to a high level of variety seeking. The study employs complexity and configurations theories to represent a conceptual approach to the propositions and uses a fuzzy-set qualitative comparative analysis (fsQCA) technique. A focus group interview, supplemented by a person-administered survey, was used to measure the variety seeking tendency for international flights. The fsQCA results highlight the role of perceived ease of use, followed by perceived enjoyment and perceived satisfaction, which are achieved with a high level of variety seeking among the buyers for purchasing international flight tickets. Consequently, the variety seeking tendency is exceptionally high for passengers who prefer to purchase tickets online or from various Apps. This research contributes to the literature on variety seeking tendency by covering recent knowledge on how various factors combine to achieve variety seeking and by finding particular propositions of passengers for whom these constructs are necessary in the post-COVID-19 epidemic period. Therefore, the study utilized data from a single Asian country, which may affect its generalizability.

ANALYSIS OF THE APPLICATION OF ONLINE TICKET BOOKING APPLICATION ACCESS BY KAI

This study aims to analyze the impact of the implementation of online ticket booking applications on the number of train passengers based on ticket sales data. The development of technology has brought significant changes in the transportation industry, including trains, with the introduction of online ticket booking applications. The analysis method used is a non-parametric statistical test to measure the relationship between the application and the number of passengers. Train ticket sales data for several years before and after the implementation of the application were used in the analysis. The results of the analysis showed a positive relationship between the implementation of online ticket booking applications and an increase in the number of train passengers. The findings support the view that the ease of access and convenience in booking tickets through the app has encouraged more people to use rail services. Although the results of this study indicate the positive impact of implementing online ticket booking applications, there are several other factors that can affect the number of passengers, such as economic factors, promotions, and additional services offered by train operators. Therefore, this study has limitations in considering all these factors. Based on these findings, it is recommended that train operators continue to develop and improve online ticket booking applications as part of their marketing and customer service strategies. This research contributes to understanding how technology can shape consumer behavior in the transportation industry and the extent of its impact on train passenger numbers.

POTENSI PENERAPAN SMART TOURISM DI WISATA HALAL PANTAI LON MALANG KABUPATEN SAMPANG

Tourism is a destination that is most popular with various groups, because tourism can make you feel more relaxed and at ease in between busy activities. Beaches are one of the most popular tourist attractions, currently the world is being hit by rapid developments to the point of development of technology, information and communication, so that with these conditions automatically the development of tourism destinations, especially beaches, must be related to conditions. at this time. The purpose of this material is to help halal Lon Malang beach tourism to increase tourism existence by implementing the smart tourism concept, and provide knowledge about the importance of the smart tourism concept in increasing tourist interest so that they can create a better travel experience, increase effectiveness, competitiveness, which will further lead to equitable sustainability. Also, readiness for halal tourism at Lon Malang beach in implementing the potential of Samrt tourism. This study uses descriptive qualitative data analysis techniques where the data used in this study were obtained from journals, scientific papers, and interviews with the leaders of halal tourism management of Lon Malang beach, Sampang Regency using a phenomenological approach. The results of this research are that if viewed in terms of the potential that exists in halal tourism, Lon Malang Beach is very ready to implement the smart tourism concept considering that there are facilities, services and human resources that support the implementation of the smart tourism concept, such as the implementation of an online ticket payment system, collaboration with well-known marketplaces in an effort to introduce tourism.

Analysis The Impact of E-Service Quality on E-Customer Satisfaction in Cinema Ticket Booking Application

The development of technology and information has made everything easier and more efficient for us to obtain. One of its applications is online ticket booking in cinema networking applications. Innovations in the implementation of this technology can attract a significant number of buyers as it is considered to facilitate users in ticket booking transactions. Cinema networking service providers offer various features and information on their applications to attract buyers and create a positive image and trust for users to reuse their online cinema service applications. In order to maintain and enhance user satisfaction, service providers must also improve the quality of the services provided. This research aims to examine the influence of service quality on user satisfaction. Data collection was conducted through questionnaires distributed to respondents who are users of cinema ticket booking applications. The data processing technique used is SmartPLS (Smart Partial Least Squares) to analyze the measurement and structural models. The method employed is E-Service Quality with seven dimensions as indicators, namely Efficiency, Fulfillment, Reliability, Privacy, Responsiveness, Compensation, and Contact. The results of this study indicate the influence of E-Service Quality variables on E-Customer Satisfaction variables.

Futility of Artificial Intelligence in Creative Writing

In the age of 21st century where technology has become an integral part of human life. We are constantly in touch with technology and most of our work is done by the machine, be it booking a railway ticket using internet or depositing or withdrawing money from our bank account. In fact, our life has become very easier due to the emerging technology rather we rarely get bored in times of short reels. But will the same technology help us writing better novels, short stories or poems because creative writing is totally different that booking a railway ticket online or ordering your food online. How will the Artificial Intelligence impact the creative writing that will be the focus of the researcher in this paper.

Branding tourism and collaborative governance: A case study from Nglanggeran village

Nglanggeran Village has been recognised as a smart tourism destination and earned the "Best Tourism Village" title from the World Tourism Organization (UNWTO). This study delves into the analysis of collaborative governance within Nglanggeran Village, which has earned this esteemed recognition and explores tourism branding development through cross-sector efforts. Employing a qualitative research method with a case study approach focused on Nglanggeran Village, this research draws data from multiple sources, including mass media (10 sources related to the tourism branding of Nglanggeran Village) and the village's Twitter account. Data analysis is conducted using Computer-Assisted Data Analysis Software (CAQDS). The study applies branding theory, considering the following indicators: Product, Price, Place, and Promotion. The findings reveal that Nglanggeran Tourism Village's collaborative governance efforts have been fostered by the Tourism Awareness Group (Pokdarwis), which has forged partnerships with the Regional Government of Gunungkidul Regency, Special Region of Yogyakarta, and the Ministry of Tourism and Creative Economy. These collaborations involve mentoring and training to enhance tourism governance, focusing on aspects of natural, cultural, and educational tourism. Regarding tourism branding, mass media is pivotal in disseminating information about key tourism offerings, location coverage, and facilitating online ticket purchases. Furthermore, the @GunungApiPurba social media account collaborates with government entities to promote natural tourism, lodging packages, and various local food products, positioning itself as the central hub for branding while providing valuable information on access to the destination.

EDUKASI PENGENALAN INOVASI PELAYANAN KERETA API

In pace with technology advancements, Indonesian railway construction is occurring quite quickly. To meet the community's demands for transportation services that are cozy, convenient, safe, and reasonably priced, a number of improvements have been made. Every level of society should benefit from the advancement of railroad technology. These include an online ticket purchasing system, various types of train services, and service facilities at stations. This progress should be known to the wider community so that it can further increase their understanding and desire to use rail transportation. One of the initiatives was reaching out to students at SMP Negeri I Maospati to inform them about new railway service improvements, cultivate their admiration of trains, and spark their curiosity in learning more about train transportation. The students incredibly active and enthusiastic engagement in this activity shows that the socializing strategy has been carried out satisfactorily.

Electronic Governance in the Implementation of Electronic Traffic Law Enforcement (ETLE) in the City of Makassar

Electronic Traffic Law Enforcement (ETLE) refers to the enforcement of traffic violations by applying electronic tickets using cameras installed at central traffic points, to supervise violations committed by the public in the form of digitizing tickets. Egovernment is an effort to reduce accident rates and traffic violations through Electronic Traffic Law Enforcement (ETLE) in Makassar. This study uses a literature review with a primary focus on the literature. The literature review achieves an ongoing dialogue in the literature, fills gaps, and expands upon previous studies. The results of this study address e-government as an application of information technology, a broader topic of the use and application of information and communication technology for the management of relationships and networks in society to achieve effective, efficient, sustainable, and quality governance. The application of ETLE focuses on the integration of vehicle data, which must be updated, and the confirmation process for offenders and police is carried out by digitalization. E-government is a transformative application of information technology. E-government is closely related to the realization of values that reflect good governance by prioritizing a thorough digitization process starting from the ticket process, confirmation process, and online ticket payment. This is in addition to the efforts of the police of the Republic of Indonesia to make efforts to update data on a regular basis so that the optimization of ETLE can run well.
 Keywords: digitalization, electronic traffic law enforcement, governance