Online Service Index Research Articles

Public Satisfaction with Online Services: (Case Study on the JEPIN Application)

Purpose: This study aims to analyze the use of the JEPIN application for users, namely the community in Pontianak City. JEPIN stands for Jendela Pontianak Integration This application was launched by the Pontianak City Communication and Information Office. Measurement uses variables consisting of infrastructure, ICT, human resources, budgeting, and digital government implementation. Methods: The method used is a quantitative type, primary data in the form of a survey of 100 respondents who come from JEPIN application users in Pontianak City. Using the Likert Scale (1: strongly disagree, 2: disagree, 3: neutral, 4: agree, and 5: strongly agree). The analysis technique for this study uses SmartPLS 4. Result: The results of the study show that the infrastructure variables have a P-Value of (0.000), an ICT P-Value of (0.000), and a P-Value Budgeting of (0.002), respectively, which shows a positive and significant influence on the implementation of digital government in the implementation of the JEPIN application. On the other hand, the human resources variable has a P-Value of (0.998), which shows a positive and significant influence on the implementation of digital government in the implementation of the JEPIN application in Pontianak City. Novelty: This study is unique because it looks at users who use the JEPIN application with a measurement indicator, namely the online services index (OSI). Most previous research on this theory has focused only on measuring how satisfied people are with online services, but this study offers a new perspective on the use of OSI in the context of application-based online services.

Development index and the challenges of adopting artificial intelligence in improving the quality of e-government services to citizens in Jordan

The purpose of this study is to evaluate the global and continental positions of e-government models in countries such as Jordan by analysing their experiences. The evaluation of the progress of e-government is carried out using a multi-practice methodology, which incorporates a variety of different procedures and techniques. The performance of Jordan is evaluated using the United Nations e-government maturity index, which is comprised of the Telecommunication Infrastructure Index, the Human Capital Index, and the Online Service Index. These indexes are used to compare Jordan’s performance from 2008 to 2015. The purpose of this research is to improve the capabilities of e-government by utilising previous experiences, addressing deficiencies, and making the most of potential. In addition to this, the study investigates the influence that artificial intelligence (AI) has on the confidence of users and the quality of government services that are delivered through online platforms. Specifically, the report underlines the cost-effectiveness and efficiency of adopting and utilising artificial intelligence, as well as the potential of tools and solutions that are driven by artificial intelligence.

Understanding Role of Digital Asset and LOSI for Rural Areas: An Evidence-based Study in Indian Context

Digital assets (DAs) are growing to be one of the most promising utilities due to the emerging digital transformation opportunities for society to harness. The innovations in contemporary DAs have led to the use of mobile computing, internet of things, edge computing and services like software as a service, platform as a service and desktop as a service. DAs have the potential to leverage and support other assets defined by the International Fund for Agricultural Development to enhance livelihood prospects in rural areas. The E-government services, aimed at mitigating digital divides and enhancing rural–urban continuum, need appropriate DAs. The UN has been conducting periodical E-government readiness assessments with a focus on Local Online Services Index (LOSI). All the countries participating in this readiness exercise are creating and upgrading through their E-government policies. LOSI is largely dependent on the availability of desired DAs, supply of digital transformation-based services and an emerging demand. The LOSI, introduced in 2018, is currently limited to the municipalities, providing a scope to assess rural areas where digital divides are still prevalent. This article presents a framework to discuss the associated DAs to develop LOSI for the rural areas in the Indian context. The article also presents a use case in the Indian context to understand how the Indian E-government efforts are poised to leverage the DAs to deepen rural digital services. Through the use cases, it is observed that the rural DAs need converged effort of policymakers to have a better LOSI.

Community Satisfaction with Online Services in East Lombok Regency: (Case Study: BAKSO Application)

Purpose: This study analyzes the use of the BAKSO (Create Online Population Administration) application for users, namely employees of the East Lombok Regency Population and Civil Registration Office and the Admin of each village. The measurement uses variables consisting of infrastructure, ICT, bureaucracy, leadership, and implementation of digital government.Methods: The method used is a quantitative type, primary data in the form of a survey of 115 respondents from East Lombok Regency Population and Civil Registration Office office employees and village admins who used the BAKSO application (Create Online Population Administration). Using the Likert Scale (1: strongly disagree, 2: disagree, 3: neutral, 4: agree, and 5: strongly agree). The analysis technique for this study uses SmartPLS 3.Results: The results of this study show that infrastructure and ICT variables have a positive and significant influence on the implementation of digital government in the implementation of the BAKSO application. Meanwhile, bureaucratic and leadership variables have little impact and are substantial in implementing the BAKSO application in East Lombok Regency.Novelty: This study is unique because it examines users who are also employees who use the BAKSO application (Make Online Population Administration) with a measuring indicator, namely the online service index (OSI); most of the previous research on this theory was only oriented to assessing public satisfaction with online services. This research provides a new perspective on using the Online Service Index (OSI) on the scope of application-based online services from an employee perspective. In addition, the empirical contribution lies in the professionalism of employees in using the BAKSO application. So that later, it can provide space for the government to pay attention to human resources in running Online Service Index (OSI)-based application services.

Examining the global influence of e-governance on corruption: a panel data analysis

This study analyzes the impact of e-governance on corruption using a panel dataset comprising 110 countries over the period from 2003 to 2021. The specific focus of the research is on the relationship between the E-government Development Index (EGDI) and its four components, namely the Online Service Index (OSI), Human Capital Index (HCI), Telecommunication Infrastructure Index (TII), and E-Participation Index (EPI), and their effects on the Corruption Perceptions Index (CPI). To examine these relationships, the empirical analysis employs a fixed effect model, which is a suitable statistical approach for panel data analysis. The findings of the study reveal significant negative associations between the EGDI, OSI, HCI, and TII with corruption levels across countries worldwide. This implies that higher levels of e-government development, online service provision, human capital, and telecommunication infrastructure are associated with lower corruption perceptions. However, the EPI does not demonstrate a statistically significant relationship with the CPI. Based on these results, the paper provides recommendations for governments to prioritize two key areas. Firstly, governments should invest in the development of e-government infrastructure to enhance transparency, accountability, and efficiency in public administration, thereby reducing corruption. Secondly, initiatives aimed at enhancing public awareness and understanding of e-governance should be prioritized, as they contribute to increased citizen engagement and participation, which can ultimately lead to improved governance practices and reduced corruption levels.

The effect of e-government development indices (EGDI) on corruption perception index in sub-Sahara Africa: A panel data analysis

The study aims to examine the impact of e-government development indices on the corruption perception index (CPI) using cross-sectional data covering the period 2012–2020. To achieve the objective of the study, the E-Government Development Index (EGDI), which comprises the Online Service Index (OSI), the Human Capital Index (HCI) and the Telecommunication Infrastructure Index (TII) was utilized. The study adopted the panel data statistical methodology to accomplish the goal of the study. According to the findings, perceptions of corruption rise with an increase in the OSI, the TII has a statistically non-negative significant relationship with perceptions of corruption, and the HCI decreases perceptions of corruption. This portends that e-government positively impacts online services, improved telecommunication infrastructure, and the development of human capital in sub-Saharan Africa, and as well has a positive impact on how people perceive corruption. Moreso, an increase in human capacity by providing adequate training, conferences, workshops, and other activities will result in a decrease in the corruption index across the 48 sub-Saharan Africa countries. Based on the findings, the study suggests that improved internet service can stimulate improved efficiency in the perception of corruption, resulting in a more efficient and effective elimination of corruption in African nations.

Analysis of the Digitization Process of Turkish Public Administration Based on the Perspective of Digital Government Index and E-Government Development Index

Considering that modern states began with the collapse of feudalism in the 15th and 16th centuries, states have assumed very different functions in the process up to today. Parallel to this, the delivery of public services has evolved in the context of the advances brought by technology. In this context, the study first discusses the shift from traditional to digital states in general terms. Then, Turkey's digitalization process was examined and information about the Digital Transformation Office established within the Presidency was included. Data from WASEDA University's "Digital State Index" and the United Nations' "E-Government Development Index" were also collected and analyzed. The main purpose of the study is to evaluate Turkey's place in the world using the WASEDA Digital State Index and to compare it with other countries. In addition, based on the United Nations E-Government Development Index, the distribution of "e-government development, e-participation, online service index, telecommunication infrastructure index and human capital indexes" according to years was analyzed comparatively. Examining Turkey's digitalization process in the light of different index data makes this study unique and important. The study used a descriptive method and statistical data, and it was found that Turkey has made significant progress in its digitalization process over the past 20 years. The study's main conclusion is that digitalization is a paradigm shift in Turkish public administration, as it allows for the online delivery of public services regardless of location, reduces bureaucratic obstacles, brings speed and flexibility and facilitates the work of citizens.

Study on Evaluation of Development of Guilin E-Government Based on E-Government Development Index

E-government has become an important direction for the development of our government. Measuring national and regional e-government development indicators can help government agencies better understand the actual situation of e-government. This paper is based on E-government Development Index, including the Online Services Index (OSI), Telecommunications Infrastructure Index (TII) and Human Capital Index (HCI). The development of e-government in Guilin is evaluated by using the methods of index change analysis and comparative analysis. The relevant data of this paper come from Guangxi Statistical Yearbook, Guilin Economic and Social Statistical Yearbook and the official website of Guilin Bureau of Statistics. From the study of Guilin e-government data, we judged that Guilin e-government is in the trend of rapid development and comprehensive and coordinated development. Through its development trend, we can judge that in the future, Guilin e-government will continue to develop, but at the same time, if we do not deal with the relationship between development speed and development content, it will also bring great trouble to Guilin e-government. Therefore, we put forward the following development suggestions: (1) Guilin e-government should strengthen technological innovation and development, and create an intelligent e-government platform. (2) Guilin e-government will make government services more targeted and build a service platform for special groups. (3) Guilin e-government should formulate e-government policies and improve institutional innovation.

E-Government Development Index (EGDI) and its relationship with the economic development level in the EAEU countries

Modern digital technologies have become an important factor in improving the quality of public administration in the services provision by government bodies and structures and in ensuring sustainable development and economic growth. There is a certain relationship between the level of the government digitalization and the economic development level of the country. The scale and speed of the digital technology introduction is largely determined by the level of economic development. In turn, the quality and volume of public services provided make it possible to more fully and efficiently use the society potential in the economic development interests of the country and its citizens. The article is devoted to the analysis and identification of the relationship nature between the development of e-government and the economic development level in the Eurasian Economic Union (EAEU) countries, and the assessment of these characteristics’ interconnection closeness. The article was applied methodological approaches and key indicators used by the United Nations (UN) to assess the information society development level. A comparative analysis of the e-government development indices (EGDI) and gross domestic product per capita in the EAEU countries from 2010 to 2020 was carried out. The dynamics of change and the relationship of these indicators was investigated. The Electronic Government Index (EGDI) is considered in terms of its three main components (subindices): the online public services development level (Online Service Index), the telecommunications infrastructure development level (Telecommunication Infrastructure Index), the human capital development level (Human Capital Component). Based on the results obtained, conclusions were formulated and the prospects for further changes in these indicators in the new social and economic conditions were considered.

E-Readiness for E-Learning: A Nepal Case

The level of capacity which is essential to appreciate and utilize digital technology in any organization or in the nation is refers as e-Readiness. E-Readiness of government is being a strong backbone to implement e-governance in the country. It became a vital policy tool for all countries since it enhances the trust of the citizens through applying the principles of good governance. The objective of this paper is to examine the e-Readiness status of Nepal. The literature review and content analysis methodology has applied during accomplishing the study. The study concludes that for improvement of the government efficiency, the Government organizations should implement ICT to improve service delivery for the citizens as well as businesses. E-governance activities enable a long-term revolution of the governments that helps far elsewhere the online service delivery. Based on the UN E-governance survey, data on E-governance readiness and participation indices for Nepal over a period of 2003-2020 were analyzed to have a deeper understanding of the current scenario. It shows that the e-Government development Index rank, e-Government Development Index value, e-Participation Index rank, e-Participant Index value, Online service Index value, Telecommunication Infrastructure Index value and Human Capital Index value.

The Impact of Digitalization on the Economic Growth of Bangladesh

Purpose: The study showed the impact of digitalization on the economic growth of Bangladesh. Methodology: The researcher used secondary data to analyze the relationship between variables. Linear regression analysis was used to estimate the effect of explanatory variables and explained variable. For performing statistical analysis, STATA programming environment was used to this study. Telecommunication infrastructure index and online service index were used as explanatory variables. GDP growth rate used as explained variable. Findings: The regression result showed the significant and positive impact of telecommunication infrastructure index and online service index on GDP growth rate. The variable explained was 86.6%, which was higher and indicate that these variable effect mostly on the GDP growth rate. Due to data insufficiency, the researcher cannot compare network readiness index and GDP growth rate. However, the study has found that there is significant level growth of the network readiness index and GDP growth rate. Further, the study should be conducted with more data and other variables. Practical Implications: A developing country like Bangladesh, an appropriate infrastructure policy will helpful for all stage of development, that will drive the process of economic development. Policymakers should give sufficient support to establish the digital infrastructure. Originality: The study found that in Bangladesh digitalization indicators have been more effective effect on economic growth. Research Limitations: The limitation of the research is the generalization of the findings. Further researchers should conduct studies to find other variables that increase the impact digitalization.

Promoting Information and Communication Technology in Online Service Delivery in Vietnam

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

Assessing the drivers of the regional digital divide and their impact on eGovernment services: evidence from a South American country

PurposeThe paper explores the main drivers of the regional-level digital divide in Ecuadorian cities and the extent to which the information and communication technology (ICT) adoption by citizens influences local-level policymakers' decisions to develop eGovernment services.Design/methodology/approachThe paper used an exploratory approach. The authors empirically assessed the provision of eGovernment services in each of the 36 Ecuadorian local governments following the Local Online Service Index (LOSI) measurement scale proposed by the United Nations, and then evaluated the drivers of the eGovernment divide at a local level. Ordinary least squares regression analysis was used.FindingsThe findings indicate that the digital divide is driven by income and education disparities, and that eGovernment availability is driven by ICT use. It appears that proper attention to technology use by its citizens is not being given by local-level policymakers in Ecuador when they devise their eGovernment strategy.Research limitations/implicationsBecause the data were available at different levels of aggregation, there may be some inaccuracy of the indicators and lack of generalizability. Researchers are encouraged to test this hypotheses with data at lower levels of aggregation and from different latitudes to provide a comparative view between countries.Practical implicationsThe paper includes implications for policymakers and local authorities regarding how the limitations on eGovernment development may be mitigated.Originality/valueThis study fulfils the need to assess digital development and its impact on eGovernment services at a city level in a developing country.

E-government in Jordan and Studying the Extent of the E-government Development Index According to the United Nations Report

This research paper presented the experiences of a group of countries as pioneering models in the field of e-government and compared them to Jordan with the aim of evaluating their status at the global and continental levels. Methods for measuring and evaluating the development of E-government suggested using a method called multi-practice are a practice of multi methodology, which combines methods and techniques, and proposes to evaluate the tangible and intangible benefits of e-government, which shows that the multiplicity of aspects of measurement may lead to a kind of reliability in e-government also Methods for measuring and evaluating e-government performance proposed by international organizations. By United Nations E-Government Survey The comparison and evaluation were done using the e-government maturity index issued by the United Nations EGDI, which includes the Telecommunication Infrastructure Index (TII) and The human capital Index (HCI), and the Online Service Index (OSI) e-government service sub-indicator, in the period between 2008 and 2020, and this comparison comes in order to benefit from these experiences, redress weaknesses, and exploit the opportunities available to Jordan to develop its e-government, keep pace with the global movement and raise its efficiency in a way that serves the goals of sustainable development The results were that Jordan, according to by United Nations E-Government Survey Jordanian e-government is still in the first generation It has many improvements performance on the e-government index the change in the EGDI. Some comparisons of Jordan with Arab countries have been presented in the EGDI in 2020 for the United Nations report

Engaging agriculture in e-government, E- agriculture potentials and its contribution in economy

The rapid development in Information Communication Technologies accompanied with digital transformation of governments toward e-government reveals of great opportunity to engage this development in the agriculture sector in what called e- agriculture which introduces a revolution in this sector and gives innovative solutions to the anticipated problem of world hunger in future. This paper aims to reveal of the potentials of e- agriculture, strategies of its implementation and the practical initiatives in this regard, also, the paper estimates the degree of implementing ICTs in agriculture sector worldwide compared to other economic sectors. This study finds that there is a negative relation between E-government Development Index, ICTs use, Government on-line Services Index and e-Participation Index in a country and agriculture sector contribution in economy, Also, it finds that engagement of ICTs in agriculture section is still far away behind other economic sectors as the increasing development of ICTs adoption in a country has been related with a declining of agriculture contribution in economy whereas other economic sectors have increased their contributions.

Marketing and management of innovations in public governance as core determinants of trust

Public governance significantly transformed over the last several decades that is determined by numerous external and internal factors. Digitalization of social and economic relations results in the appearance and implementation of a new kind of innovation in public management – e-governance. Therefore, developing the marketing and management strategy of such innovation as e-governance is considered a necessary precondition for trust in government. The paper aims to determine the impact of e-governance on trust in government and the development of recommendations on marketing and management of it. In the paper, the authors systematized main national and foreign approaches to measuring e-governance efficiency both at the level of central and sub-central governments. It is also realized a bibliometric analysis with VOSviewer v.1.6.16 to identify key contextual directions of scientific research on e-governance, marketing, and management and clarify its intercepts. The paper has developed a scientific hypothesis about the positive influence of e-governance on central and sub-central government brands and citizens' loyalty. To test this hypothesis, a panel data regression analysis was realized using Stata 12/SE software. In the regression model as a proxy of e-governance efficiency (independent variable), an E-Government Development Index (EGDI) is chosen, which is a composite indicator of three indices such as online service index, telecommunication index, and human capital index. It is chosen as a proxy central and sub-central government brand and citizens' loyalty (dependent variable), an indicator of Trust in Government that is calculated by the Organisation for Economic Co-operation and Development (OECD) and refers to the share of people who report having confidence in the national government. Besides, the regression model includes a sample of control variables such as Worldwide Governance Indicators. The country sample consists of 19 OECD member states (European countries): Austria, Belgium, Czech Republic, Denmark, Finland, France, Greece, Hungary, Italy, The Netherlands, Poland, Portugal, Slovak Republic, Sweden, Great Britain, Estonia, Latvia, Lithuania, and Slovenia. 2008-2020 (specifically, 2008, 2010, 2012, 2014, 2016, 2018, 2020). Under the bibliometric and regression analysis results, a set of practical recommendations on the perspectives of central and sub-central governments' marketing and management of e-governance

ALGORITMA CLUSTERING K-MEDOIDS PADA E-GOVERNMENT BIDANG INFORMATION AND COMMUNICATION TECHNOLOGY DALAM PENENTUAN STATUS EDGI

Abstract E-Government is a tool to improve relations with the community, now the development of E-Government in various world governments are monitored directly by the UN through the United Nations E-Government Survey. This monitoring uses the framework where in this EGDI there are 3 factors considered: Online Service Index, Telecommunication Infrastructure Index and Human Capital Index. But the determination of EDGI status is less accurate because it must be based on knowledge and processing of the number of existing data so that required a calculation that applies clustering method with data mining techniques. Kmedoids using clustering techniques, capable of producing optimal Bouldin Index values and this study also determines the medoid distance calculation to obtain optimal algorithm, the value obtained from Bouldin Index on the Chebyshev K-medoids method 0.593. Thus, the optimal clustering scheme with distance ratio is the minimum index value of K-medoids Chebyshev.

Characterization of e-Government adoption in Europe

The digital divide in Europe has not yet been bridged and thus more contributions towards understanding the factors affecting the different dimensions involved are required. This research offers some insights into the topic by analyzing the e-Government adoption or practical use of e-Government across Europe (26 EU countries). Based on the data provided by the statistical office of the European Union (Eurostat), we defined two indexes, the E-Government Use Index (EGUI) and an extreme version of it taking into account only null or complete use (EGUI+), and characterized the use/non use of e-Government tools using supervised learning procedures in a selection of countries with different e-Government adoption levels. These procedures achieved an average accuracy of 73% and determined the main factors related to the practical use of e-Government in each of the countries, e.g. the frequency of buying goods over the Internet or the education level. In addition, we compared the proposed indexes to other indexes measuring the level of e-readiness of a country such as the E-Government Development Index (EGDI) its Online Service Index (OSI) component, the Networked Readiness Index (NRI) and its Government usage component (GU). The ranking comparison found that EGUI+ is correlated with the four indexes mentioned at 0.05 significance level, as the majority of countries were ranked in similar positions. The outcomes contribute to gaining understanding about the factors influencing the use of e-Government in Europe and the different adoption levels.

Research of experience of leader countries in the field of digital communications of government structures and business

The relationship between the perspective of sustainable development of States and the degree of their involvement in scientific and technological progress has been considered. The role of information and communication technologies in the development of society, as well as the importance of the Internet in the modern world to provide information and communication functions have been noted. The data describing the spread of the Internet in the countries of the world have been presented. The trend of increasing the number of Internet users has been traced. The high efficiency of digital communications in comparison with traditional means of communication has been emphasized.Such an important sphere of application of information and communication technologies in Russia as E-Government has been highlighted, the range of tasks assigned to it, advantages and possible problems in its use have been characterized. Ten countries as leading providers of public services and information via the Internet have been defined. The criteria for assessing the level of E-Government development: the online service index, the telecommunications infrastructure development index, the human capital index, as well as a single indicator – the E-Government development index, have been considered. The high place of Russia in the ranking of countries that have implemented E-Government has been noticed. The importance of ensuring transparency and accountability, protection of personal data, ensuring uninterrupted service and preventing the emergence of a digital barrier when using E-Government has been emphasized.Areas, where digital services are particularly needed, have been described. The experience of ten leading countries in the implementation and use of E-Government, as well as in the field of communication of government structures and entrepreneurship has been studied and analyzed. Such important aspects as the need to develop effective, convenient, secure services for online services, the feasibility of automating business reporting, conducting tender purchases in a digital format, and the introduction of cloud computing in the public sector have been highlighted. The development of digital services should be accompanied by ensuring the security of staying in the digital space and improving the computer literacy of citizens. Implementing digital innovation is necessary, but it should not be an end in itself.

The impact of e-government on economic growth in GCC countries

This study is the first to empirically examine the impact of e-government on economic growth in Gulf Cooperation Council countries. The dataset used in the study covers the period 2003-2018 and is obtained from the World Development Indicators and the United Nations E-Government knowledgebase. The conducted empirical analysis brings out many interesting findings. First, there is evidence that the e-government development stimulated economic growth in GCC during the last two decades. Second, when considering the different components of e-government, it has been shown that only the Online Service Index and the Telecommunication Infrastructure Index have positive effects on economic growth. Finally, it has been also revealed that out from six countries, the positive impact of e-government is proved in only four countries, namely Bahrain, Kuwait, Saudi Arabia and the United Arab Emirates. In Oman and Qatar, the effect is not statistically significant. Global and country-specific policy recommendations are accordingly presented.