Online Sellers Research Articles

Survey on Fake Review Detection System

Abstract: In today's business landscape, online reviews play a crucial role in shaping commerce. A large portion of purchase decisions for online products is driven by customer feedback. Consequently, some individuals or groups try to manipulate product reviews to their advantage. Fake online reviews have a considerable effect on the experiences of online consumers, sellers, and e-commerce platforms. Although there has been academic research focused on identifying fake reviews, there is still a need for studies that thoroughly examine and summarize their origins and impacts. This work introduces a combination of semi-supervised and supervised text mining models to detect fake reviews, comparing their performance using datasets from reviews.

Investigating the determinants of consumer confidence and online impulse buying intentions: an experimental study

PurposeThis study examines the effects of risk reduction, seller reputation, eWOM and warranties on consumer confidence and online impulse buying intentions through the lens of the stimulus-organism-response (SOR) model. It also explores the role of installment options in online impulse buying.Design/methodology/approachWe performed a between-subjects experiment (installment vs. no-installment option). Data were collected from 199 consumers and analyzed using SmartPLS 3.3.9.FindingsThe results show that risk reduction, eWOM and warranty positively affect consumer confidence (CC) in online shopping and that CC positively predicts online impulse buying intentions. It was also found that the effect of CC on online impulse buying intentions was stronger when consumers were offered an installment option than a no-installment option.Practical implicationsFindings suggest that online sellers should invest more resources in building consumer confidence, which affects online impulse buying intentions. Moreover, online sellers should offer installment options to consumers, thereby reaping stronger effects of consumer confidence on online impulse buying intentions.Originality/valueEmploying the experimental approach, this study makes a novel attempt to examine the role of the installment option in fostering online impulse buying intentions among Pakistani consumers. Likewise, this is one of the early studies to explore the effects of risk reduction, seller reputation, eWOM and warranties on CC among Pakistani consumers using the SOR model.

Split Payment as a Method of Consumer Payment in Online Buying and Selling Practices Is Reviewed From the Principle of Legal Certainty

Current technological advances have led to the development of payment methods in online buying and selling practices. Usually the payment method is made via cash and non-cash; one of the current payment methods is known as the split payment method. Split payment is a payment made using more than one payment method to complete the entire transaction. There is a case where a consumer buys goods online by paying using split payment and the consumer will be given cash back when using split payment. However, the goods that have been purchased do not reach the consumer. The consumer and the shop agreed to ask for compensation from the market place, which is a meeting place for online buyers and sellers. Based on this case, the author is interested in researching the problem of how to complete online buying and selling transactions using split payments. This research uses normative legal research methods with a statutory approach. The results of this research show that it is important to have special regulations regarding the definition and validity of split payment methods for online buying and selling transactions in order to provide guarantees, justice and consumer security in order to realize the principle of legal certainty.

Encoding consumer interests into product snippets with a multi-criteria genetic optimization approach

As an essential product cue in consumer information foraging, textual snippets can convey valuable scents that attract consumers to further access products, paving the way for online sellers to seize a competitive advantage. Premised on shopping goals theory, this study proposes a novel approach to designing high-quality product snippets that are particularly enhanced with consumer interests. First, snippet encoding is formulated as a multi-criteria optimization problem in which information sources are incorporated to distill consumer-appealing keywords considering both driving search and attracting selection, as well as to integrate the perspectives of sellers and consumers. Subsequently, a constrained genetic solution algorithm is developed, which copes well with the evolutionary nature of the problem to optimize snippets in an effective and efficient manner. Extensive experiments are conducted to verify the validity and superiority of the proposed approach.

Pengembangan Moocs Sukses Berbisnis di Marketplace Sebagai Peluang Bisnis Online

Marketplace is a digital platform that is familiar to use when buying and selling online. Marketplaces are crucial in enhancing the quality, marketing, and competitiveness of MSME services and products. There are so many MSMEs in the form of online stores in the marketplace. The existence of a marketplace is beneficial for business owners who are just starting their business on a particular marketplace platform. However, the existence of these online stores is considered not optimal in reaching a very broad market due to the lack of experience and knowledge to make business innovations. Therefore, a training through MOOCs is needed for MSMEs that have online stores incorporated in a marketplace. using the ADDIE Model to acquire prevalent knowledge regarding business strategies in the marketplace, xMOOCs are developed. The developed MOOCs consist of seven materials, namely (1) Basic Concepts of Marketplace, (2) Marketplace Business Models, (3) Preparation for Starting an Online Business in the Marketplace, (4) Selling in the Marketplace, (5) Strategies for Increasing Traffic in the Marketplace, (6) Managing and Developing Stores, and (7) Success Stories of Online Sellers in the Marketplace. The development of MOOCs through research obtains complete information from the design, development, to evaluation stages. These MOOCs can be used massively and effectively in providing useful knowledge for participants to increase sales in the marketplace.

Assessing credibility in eWOM: a meta-analysis using the heuristic-systematic model

PurposeThe current research delves into how different cues in messages (such as argument quality, usefulness and informativeness) and cues related to the source (such as credibility and expertise) contribute to the perceived credibility of electronic word-of-mouth (eWOM). The investigation also explores whether source cues influence the overall impact of message cues.Design/methodology/approachThis study synthesizes findings from 100 previous empirical works through the application of meta-analysis.FindingsThe outcomes affirm the presence of both systematic and heuristic processing, the additive effects of both message and source cues and the bias effects of source cues. Moreover, the study identifies a connection between eWOM credibility and behavioral intention. Expanding on this, the research discovers that users’ tendency to avoid uncertainty moderates the impact of message and source cues on their judgment of eWoM credibility.Originality/valueThe research contributes to the eWOM literature by providing a heuristic-systematic model of eWoM credibility judgments. It provides new insights for online sellers, who can benefit from eWoM by fostering potential buyers' behavioral intention to purchase.

Strategic logistics service choices for online platforms: self-operated, third-party or agency logistics?

Self-operated and third-party products in platform retailing can be delivered by self-operated or third-party physical distribution. However, how choosing the best logistics service mode represents a difficult problem for online platforms and sellers in practice. This paper analyzes the strategic logistics service mode choices for retail sales on an online platform. Equilibrium strategies are derived by solving game models considering three logistics service modes: self-operated, third-party and agency. The results show that the platform has an incentive to provide self-operated physical distribution to the seller when the distribution commission exceeds a threshold. More specifically, it achieves a win–win situation with the seller in the self-operated logistics service mode when the distribution commission falls within a moderate range. The platform is unwilling to provide any logistics services with a sufficient low distribution commission. Except in the case of high distribution commission and low self-operated distribution quality, the seller would prefer to accept the platform’s self-operated physical distribution. In addition, the third-party physical distribution company generally prefers the agency logistics service mode unless the self-operated distribution quality and commission are high.

Analisis Praktik Giveaway dalam Jual Beli Online pada Perspektif Ekonomi Syariah

The purpose of this research is to determine the sharia economic perspective, disclosures made by 12Passtuff (Korean Outfit Medan Binjai) through online sales and purchases. Nowadays, online sellers implement various marketing strategies to attract customers and increase public awareness of their goods. This research uses a qualitative descriptive methodology. Data collection methods include document review, interviews, and/or observation. The search engine is 12Passstuff which uses the gift giving method in sales promotions by utilizing internet media for sales. The findings of this research reveal that there are no religious haram requirements in the competition held by 12Passtuff.

Verbal and non-verbal communication patterns of persuasive selling among live online sellers

Verbal and non-verbal communication patterns of persuasive selling among live online sellers

Collaborative online shopping: customer satisfaction and the influence of product type, gender and involvement

PurposeOnline shopping has recently been evolving more toward the subject area of collaborative online shopping (COS), and customer satisfaction is one of the key determinants for the success of COS. In this study, we investigate the effect of product type and gender and their interaction with customer satisfaction through user involvement in a collaborative online shopping context.Design/methodology/approachWe developed a lab experiment with a mixed two-by-two factorial design to test the proposed research model. We chose gender (male versus female) as the between-subjects factor and product type (utilitarian product versus hedonic product) as the within-subjects factor.FindingsThe obtained results indicate that collaborative shopping may require group members to be more involved for a hedonic product than a utilitarian product. When collaboratively shopping for utilitarian products, male groups tend to show a higher level of involvement than female groups. In contrast, female groups show a higher level of involvement than male groups when collaboratively shopping for hedonic products. Furthermore, our results indicate that greater involvement in COS may lead to higher satisfaction.Social implicationsWebsites that sell hedonic products should first adopt the design elements that support COS. Meanwhile, online sellers should be aware that the gender gap still exists as online shopping evolves toward social online shopping. In addition, COS websites should provide more design elements (e.g. co-browsing, avatar embodiment, video chat and voting tools) to stimulate user involvement.Originality/valueIn this paper, we employ the theory of consumption values, which decomposes COS value into the utilitarian and hedonic dimensions, as a theoretical foundation to investigate the effect of product type and gender together as well as their interactions in the COS context. The obtained findings may provide various insights and empirical evidence to improve the understanding of how to target male and female customers across different product types in the COS context.

Pengaruh Teknik Negoisasi pada Platfrom Live Shope dalam Peningkatan Penjualan

In today's digital era, electronic trading platforms such as live shopping have become increasingly popular as a primary sales channel for many businesses. Live shopping combines elements of interactivity and immediacy, allowing sellers to communicate in real-time with potential buyers. This study aims to investigate the impact of negotiation techniques used during live shopping sessions on the Shopee platform on increasing sales. Using a quantitative approach, this research collected data from 100 sellers who actively used live shopping on Shopee for six months. The negotiation techniques analyzed include tactics such as limited-time offers, progressive discounts, and responsive direct interactions. The results of the statistical analysis indicate that the effective use of negotiation techniques significantly increases sales volumes. This research provides new insights for online sellers on how to optimize their sales strategies and suggests that training in negotiation techniques should be an integral part of the seller's preparation to maximize their sales potential on live shopping platforms.

JUAL BELI BIBIT TANAMAN DENGAN SISTEM ONLINE

The development of technology has facilitated various activities, including buying and selling. With technological advancements, individuals no longer need to struggle to obtain the desired goods. One thing that makes it easier is the online buying and selling system. This includes the online sale of plant seeds, which is currently very common. The online sale of plant seeds poses many risks, such as damage and others. This research aims to reveal the mechanisms of online plant seed trading and explore the perspective of Islamic law on the mechanisms of online plant seed trading. The research data was gathered through documentation available on online plant seed trading facilities. The research results conclude that the relationship between the two parties in the salam contract agreement with the online system is the same as in traditional salam contract agreements. However, in an online salam contract, the buyer and seller do not meet face to face; they are only connected through an internet site. In practice, the seller posts various types of plant seeds on Facebook or WhatsApp, along with the seller's phone number to facilitate transactions for consumers. However, sellers face difficulties in adjusting the size of the ordered seeds in large quantities because each seed has a different size. Therefore, the seller only matches the similarity without re-measuring. From the perspective of Islamic law, the mechanism of online plant seed trading can be concluded as permissible, as long as it does not contain elements that can damage it, such as usury (riba), fraud, cheating, injustice, and others, and it must fulfill the pillars and conditions in conducting buying and selling transactions.

Quality supervision mechanisms on green product for online retailing in the blockchain technology era.

With the development of e-commerce and the increase of consumers' green consciousness, more and more consumers purchase green products online. The frequent occurrence of the fake green product in online shopping has been harmful to the management and operation of the online market. In order to find the ways for the platform to supervise effectively green products quality problems, we consider the role of blockchain technology, the dynamic penalty mechanisms, the three strategy choices of seller, and the green awareness of consumers, and establish a supervision game model with the participation of online platform, online seller and consumer, which analyzes the equilibrium state of the three parties. The results show that (1) the level of the consumers' green awareness, the compensation for green consumers, and the cost saved by non-green products are the critical factors to ensure the effectiveness of the platform punishment mechanism; (2) the combine effect of dynamic punishment and blockchain supervision can effectively and rapidly improve the quality of green products; (3) the improvement of consumers' green awareness can drive sellers to sell green product, and makes the platform to strengthen the supervision of fake green products.

Community Perceptions About Online Buying Business Through Facebook Social Media

The purpose of this study is to find out how the perception and development of people who do online buying and selling business through social media Facebook. This research method uses qualitative research methods or case studies. This study uses data collection techniques such as interviews, documentation and questionnaires as complementary data. The theory used is the theory of symbolic interactionism. The results of this study indicate that people who do online buying and selling businesses are motivated by opportunities and opportunities to take advantage of their technological and communication advances, then the communication they build through social media Facebook in doing online buying and selling business is very effective and acceptable to the community. As well as the development of creative and innovative communities when doing online buying and selling businesses are able to help people develop their ideas and hobbies, even though they are quite far from the city, this can be seen from people who do online buying and selling businesses are able to understand and use social media Facebook as a business buying and selling online well.

A Comparative Study of Fair Online Buying and Selling Regulations: A Legal Comparison Between Indonesia, Malaysia, and Singapore

Introduction: The practice of buying and selling online is part of the development of digitalization and technology. Regulation of fair online buying and selling practices by the state is important to protect the rights of the parties.Purpose of the Research: This research aims to analyze and compare online buying and selling arrangements implemented in Indonesia, Malaysia and Singapore.Method of Research: Normative legal research by prioritizing conceptual, statutory and conceptual approaches.Results of Research: Regulation of online buying and selling in Indonesia is viewed from the aspect of distributive justice because the practice of equal playing field, namely equalizing business actors from abroad and from within the country, has not been accompanied by empowerment efforts and special treatment for small, micro and medium businesses in Indonesia, despite its commutative justice aspect, has accommodated various efforts to protect sellers and buyers in online buying and selling transactions. Comparison of the legal regulations for online buying and selling between Indonesia and Malaysia and Singapore. In general, Malaysia and Singapore have provided special arrangements and appropriate and fast procedures regarding means of complaints and the process for complaints in online buying and selling transactions is carried out comprehensively to ensure that everyone or parties involved in online buying and selling transactions have their complaints heard and followed up. Therefore, Indonesia needs to improve regulations related to online buying and selling transactions, especially regarding optimizing complaint services as implemented in Malaysia and Singapore, which follow up on complaint services within a certain period of time and are processed to provide legal certainty and protection for the parties involved in the transaction. online buying and selling transactions.

TINJAUAN HUKUM ISLAM TERHADAP JUAL BELI BARANG MYSTERI BOX DI MARKET PLACE SHOPEE

The mystery box business involves buying and selling online. The items sold in mystery box products vary. In general, this purchase implies a surprising thought, so that the buyer in particular is not aware of the contents of the mystery box, but can only determine the type of product. Shopee is a platform that sells mystery box products and is currently popular among the public. Different from ordinary buying and selling, this buying and selling arouses the interest of buyers because this business is considered truly unique and profitable, but many buyers still regret it and feel they have been disadvantaged. This is because the seller does not declare the goods inside and therefore the goods received cannot be returned. In this research, the problem formulation is how the concept and practice of mystery box buying and selling transactions sold on Shopee and how mystery box buying and selling transactions on Shopee are reviewed from Islamic law. The author uses descriptive analysis research methods with actions based on quality. Data was collected through literature study. The research results show that the law of buying and selling mystery boxes is haram, because the buying and selling of mystery boxes on Shopee is effectively canceled based on the terms of the Ba'i Salam Agreement because one of the Ba'i Salam conditions, namely the privileges and types of goods, are not met. And such transactions are also included in buying and selling gharar.

Different types of online social exchanges: Effects on online sellers’ sales performance

This study examines different types of interactions in online communities for e-commerce sellers. Drawing on social exchange theory and using machine learning techniques to differentiate individuals’ interactions in the online community, we examine the impact of exchanging two major types of resources—tangible assistance and knowledge—on e-commerce sellers’ online sales. The findings demonstrate that online sellers engaging in more interactions that involve receiving tangible assistance or knowledge tend to realize better online sales performance, while interactions involving providing tangible assistance or knowledge also may benefit sellers’ sales performance through increasing the receipt of resources. In addition, sellers more active in receiving knowledge tend to have higher sales in markets in which they face greater competition intensity. Our study contributes to both research and practice with a more nuanced understanding of interactions in online communities—that is, providing and receiving different types of resources—and their associated sales outcomes.

Value implications of followers in social marketplaces: insights into ego network structures

PurposeIn social marketplaces, follower ego networks are integral social capital assets for online sellers. While previous research has underscored the positive impact of the follower number on seller performance, little attention has been given to the structure of follower networks and their value implications. This research investigates two structural properties of follower networks—network centralization and density—and examines their main and contingent effects on sellers’ sales performance.Design/methodology/approachA 13-month panel dataset of 1,150 sellers in Etsy, a social marketplace for handmade and vintage products, was collected and analyzed. A fixed effects model was adopted to validate the hypotheses on the main effect of centralization and density, as well as the moderating effects of two store attributes: store age and product diversification.FindingsWe find that both network centralization and density negatively impact sellers’ sales performance, and these effects vary across store age and product diversification levels. Specifically, the negative effect of network centralization is less pronounced for older stores than young ones, whereas the negative effect of density is more severe for stores with high product diversification.Originality/valueThis research contributes to social commerce research by highlighting the significance of network structure, alongside network size, in assessing the value of followers and offers practical guidance for sellers in social marketplaces seeking to optimize their follower networks.

Analysis of the Criminalization of the Production and Sale of Online Game Plug-ins and the Regulation of Users

With the advent of the Internet information age, the game industry is booming, and online game plug-ins have come into being as cheats. From the definition and classification of online game cheats, it is found that the crimes involved mainly include the crimes of destroying computer information systems, copyright infringement, illegal business operations, and illegal computer intrusion under the Criminal Code of China, as well as the Personal Information Protection Law and the Unfair Prevention Law touched by the Japanese Criminal Law. This paper analyzes the possibility of criminalization and punishment of online game plug-in producers and sellers from three aspects: the main body of the online game market, policy orientation, and legal improvement. Comparing the criminalization and punishment of Chinese and Korean network plug-in users, it is possible to refer to the legal measures in South Korea.

Buying and selling activity of online game accounts containing virtual goods that are sold on an online marketplace

With so many online game players today, various problems arise. There are so many online game players today who carry out buying and selling activities on online game accounts containing virtual objects that are widely available in various marketplaces in Indonesia. However, in these activities, the buyer often suffers losses such as the account being hacked or re-accessed by the seller. For this reason, it is necessary to have the validity of buying and selling online game accounts containing virtual objects, and how to protect the law against the buyer who purchases an account containing virtual objects. This writing uses a normative juridical approach, namely by reviewing the provisions in the Civil Code regarding the validity of buying and selling and most importantly the Law No. 19 of 2016 regarding buying and selling in electronic systems, to then be analyzed descriptively qualitatively, namely by first providing a detailed description and analysis , systematic, and comprehensive regarding the laws and regulations, norms in various countries and legal theories which are then applied to the problems studied. The results of the study show that firstly, the activity of buying and selling online game accounts which contain virtual objects based on the Law No. 19 of 2016 is legal if the organizer does not prohibit the existence of buying and selling activities by third parties. Second, legal protection for buyers who purchase online game accounts containing virtual objects based on Article 30 of the Law No. 19 of 2016 is that the seller is prohibited from re-accessing accounts that have been sold, while based on Article 49 paragraph (3) Regulation No. 71 Of 2019 the buyer has the right to get a return of goods and money if there is a difference between the goods purchased and the goods received.