Online Delivery Services Research Articles

Perlindungan Hukum Terhadap Konsumen Jasa Titip Online Dalam Hal Terjadinya Cacat Produk

The development of the online shopping system has given rise to new business opportunities, one of which is known as a buying and selling service. One of the risks for users of ticketing services is the danger of defects in products received by users of online ticketing services. Based on this, what is the legal protection form of consumers of online ticketing services in the event of a defect in the product received? And how are online delivery service business actors responsible for losses received by consumers for defective goods products. This research uses a normative type of legal research. There are two forms of legal protection for consumers of online ticketing services in the event of product defects received through online buying and selling services, namely preventive and repressive legal protection which can be seen in the provisions of the UUPK. The responsibility of online delivery service business actors for losses received by consumers for defective goods products, in addition to rights and obligations, there are also responsibilities that must be carried. This responsibility is part of a binding obligation in the activities of running a business.

Breaking Barriers: Investigating Technology Adoption in Micro, Small, and Medium Enterprises (MSMEs) Among Low-Income Women Entrepreneurs in Malaysia

In Malaysia, the B40 segment, particularly low-income women entrepreneurs, faces distinct challenges in adopting technology within their businesses. This qualitative study explores the low uptake of technology adoption among these entrepreneurs to understand the underlying dynamics. By addressing the "what" and "why" of low technology adoption, the research aims to provide insights for fostering inclusivity and empowerment within Malaysia's entrepreneurial landscape. The study involved an in-depth focus group discussion with 25 women entrepreneurs from four states across Malaysia, utilizing thematic analysis with Atlas TI. Key findings reveal issues related to technology adoption based on TAM theory. The findings indicate that most entrepreneurs are integrating technology into their business operations, either through social media marketing, e-commerce platforms, cashless payment methods, online delivery services, and machines, regardless of whether they are located in rural or metropolitan areas. The majority of the respondent are utilizing technology through their social media marketing. These situations have arisen as a result of the impact of COVID-19, which has compelled all entrepreneurs to adopt technology, even at a minimal level. The majority use social media platforms like Facebook and WhatsApp for marketing and adopt online banking and cashless payment methods such as DuitNow QR Code, Touch 'n Go, Boost, Shopee Pay, and Sarawak Pay. Despite using online food delivery services like Food Panda and Grab Food, trust issues such as payment delays, non-payment by drivers, and high commission fees make these platforms less appealing. Additionally, entrepreneurs prefer traditional methods over machinery to maintain quality and struggle to meet e-commerce demand due to their small-scale production, limiting their ability to fully use technology for business growth and sustainability. The findings support the theoretical insights of the TAM model and suggest actionable strategies for fostering technology adoption and empowerment among low-income women entrepreneurs in Malaysia.

Social inequalities in the use of online food delivery services and associations with weight status: cross-sectional analysis of survey and consumer data

BackgroundLittle is known about who uses online food delivery services and how use of these services is associated with social inequalities in food purchasing and diet-related health. This study explored...

'Acceleration' of the food delivery marketplace: Perspectives of local authority professionals in the North-East of England on temporary COVID regulations.

In January 2021, we assessed the implications of temporary regulations in the United Kingdom allowing pubs and restaurants to operate on a takeaway basis without instigating a change of use. Local authorities (LAs) across the North-East of England were unaware of any data regarding the take-up of these regulations, partially due to ongoing capacity issues; participants also raised health concerns around takeaway use increasing significantly. One year on, we repeated the study aiming to understand the impact of these regulations on the policy and practice of key professional groups. Specifically, we wanted to understand if LAs were still struggling with staff capacity to address the regulations, whether professionals still had public health trepidations, and if any unexpected changes had occurred across the local food environment because of the pandemic. We conversed with 16 public health professionals, planners and environmental health officers across seven LAs throughout the North-East of England via focus groups and interviews. Data collated were analysed via an inductive and semantic, reflexive-thematic approach. Through analysis of the data, three themes were generated and are discussed throughout: popular online delivery services as a mediator to increased takeaway usage; potential long-term health implications and challenges; continued uncertainty regarding the temporary regulations. This paper highlights important changes to local food environments, which public health professionals should be aware of, so they are better equipped to tackle health inequalities across urban and sub-urban areas.

Prevalensi Analisa Aktivitas Jarak Dekat Ibu-Ibu Fatyat Nu Terhadap Kejadian Kelainan Refraksi Di Kecamatan Rungkut Surabaya

Close-range activities, such as reading and using electronic devices, have become basic needs, especially in urban areas. Dependence on digital devices, such as smartphones, facilitates access to information, shopping, and entertainment, but also has negative impacts, one of which is an increase in refractive disorders, especially among millennials and mothers. This condition needs to be considered and educated to prevent it from spreading. In addition to the health impacts, this dependence has triggered a potential new economy, such as online delivery services and sales, where traders can operate from home. Goods and services can be ordered and delivered easily, offering practical and economical solutions for consumers.

Exploring Role of Technology Performance Expectancy, Application Effort Expectancy, Perceived Risk and Perceived Cost On Digital Behavioral Intention of GoFood Users

In the current era of globalization, organizational culture cannot be separated from Human Resources, which is one of the main elements that occupies an important and strategic position in improving company quality. By using these Human Resources in the current era of globalization and increasingly sophisticated technology, it makes it easier for people to access any activity via technology. The online delivery service feature is useful for buying food that consumers want without having to waste time queuing and traveling. In fact, consumers often experience problems when ordering food via online delivery orders. However, providers of online delivery features are still able to convince consumers to stay and continue to use these features. In this research the author used a quantitative approach. The quantitative approach is the measurement of objective quantitative and statistical data through scientific calculations derived from samples of people or residents who are asked to answer a number of questions on a survey to determine the frequency and percentage of their responses. In this quantitative theory, research will be predetermined, analyzing statistical data and interpreting statistical data.The population in this study was 100 random online or remote application users of the GoFood application. The research method used is the explanatory survey research method. Data collection used is a questionnaire or self-administered questionnaire. The research results prove that using this online application can make it easier and create a culture among people to order online. Of course, the nature of new culture or traditions can influence people's behavior in carrying out transactions every day, especially in terms of food products that every Indonesian citizen needs every day.

THE EFFECT OF ONLINE DELIVERY SERVICES ON THE PROFITABILITY OF SMALL-SCALE FOOD SERVICES IN GENERAL SANTOS CITY

The study aimed to know the effect of the online delivery services on the profitability of small-scale food services in General Santos City. (1) The study concludes that the effect of online delivery services on the profitability of small-scale food services is strong and high. (2) The online delivery platform most employed by the respondents is the new delivery service representing 63%. (3) The small-scale food services are profitable. (4) There is a significant relationship between online food delivery and profitability of the small-scale food services in General Santos City.

Level up the Business Performance: Contribution of Human Capital, Penta Helix and Survival Strategies in Creative Economy

The culinary industry is increasingly stretched in Indonesia, it is predicted that the culinary industry is one of the pillars in the creative industry. The culinary industry sub-sector is growing due to cultural and lifestyle shifts, as well as technological developments as one of the factors that determine the success or failure of a culinary business in the digital era that shifts from offline to online. Under that circumstances, culinary business actors must implement survival strategies to strive in this business. This study aims to examine the concepts of Penta Helix and Human Capital in utilizing the survival strategies in which contribute to the business performance in the culinary sub-sector of creative economy. Since the use of IoT has become viral in level up the business performance, culinary business actors who implement online selling has been the main concern of this research. The population in this study was all managers/owners of the Surabaya Culinary creative industry in collaboration with online delivery services (shopee food, go-food and grab food), with a sample of 68 respondents. The data analysis technique used the Partial Least Sequare (PLS). Based on the results of data processing, it was found that 1) Penta Helix has not yet been able to make a meaningful contribution to Culinary Business Performance 2) Human Capital is able to make a meaningful contribution to business performance at the opposite level. 3) Penta Helix is able to make a meaningful contribution to culinary survival strategies. 4) Human Capital is able to make a meaningful contribution to culinary business survival strategies. 5) survival strategies has a meaningful contribution to business performance on the opposite level.

Prices and Purchase Sources for Dried Cannabis Flower in the United States, 2019-2020.

Introduction: The price of cannabis has major implications for public health, public safety, social equity, and government revenues. This article examines prices and sources of purchased dried cannabis flower among consumers facing different state laws in the United States. Methods: Repeat cross-sectional survey data were collected from the International Cannabis Policy Study in 2019 and 2020. U.S. respondents were recruited through online commercial panels, ages 16-65, and purchased dried flower in the past year (n=9766). Weighted binary logistic regression models examined legal purchasing in states that had legalized recreational cannabis. Results: Compared with respondents in states with recreational stores, respondents living in "illegal," "medical," and "recreational" states without stores were associated with paying a higher unit price of dried flower (+20.5%, +23.6%, +27.4%, respectively; all p<0.05). The majority of respondents in states with recreational stores last purchased from stores/dispensaries (2019: 66.6%; 2020: 62.0%) and the odds of purchasing legally was greater with each additional year after stores opened (adjusted odds ratio=1.48, 95% confidence interval: 1.37, 1.60). Conclusions: Cannabis prices and purchase behaviors are strongly influenced by its legal status and presence of stores. After states legalize for recreational purposes, it takes multiple years for the legal market to become established as the number of retail stores increase and prices decrease. The findings demonstrate that consumers use sources that they are legally allowed to access, suggesting an increased number of physical retail stores and online delivery services could expand uptake of legal sources in states with recreational cannabis laws.

UiTM Student's Intention to Use Online Delivery Services in Malaysia

Online food delivery services in Malaysia nowadays are becoming more critical. The rise of technology and mobile devices significantly influenced the hospitality industry in general and restaurants in terms of food ordering. The technique of placing an order for meals through the internet is known as online food ordering. They are using a website or mobile app that serves many restaurants. In the era of technology, people can only use devices that are more accessible to them. This study aimed to study UiTM students' intention to use online food delivery (OFD) in Malaysia. Thus, 413 respondents participated in this study, and the study employed a quantitative method. The survey constructs five factors, time-saving (TS), price-saving (PS), perceived usefulness (PU), prior online purchase experience (POPE) and intention to use (ITU). This study's findings indicate a positive relationship between price saving, perceived usefulness and prior online purchase experience toward students' intention to use online food delivery services.

Addressing US Food Deserts: Evaluating Current Solutions and Proposing Other Comprehensive Alternatives

Food deserts, characterized by limited access to affordable and nutritious food options due to the absence of nearby grocery stores, affect the lives of approximately 19 million individuals across the United States. This study critically evaluates the efficacy of current solutions and proposes a comprehensive approach that addresses the spatial challenges inherent in food deserts. Through an extensive literature review and insightful interviews with academic experts and a local food bank, this research examines the limitations of existing initiatives such as SNAP, SNAP-Ed, HFFI, and urban agriculture in effectively tackling food deserts. Notably, most of these programs tackle financial support but do not tackle the widespread and systemic accessibility of supermarkets that is a key characteristic of food deserts. While these programs have shown some positive impact in mitigating food insecurity, they fail to directly address the fundamental issue of distance between individuals and food resources. In response to these limitations, this study proposes a comprehensive solution that centers on enhancing public transit systems and establishing robust online delivery platforms. By improving transportation options, such as implementing shuttle buses, individuals residing in food deserts can more easily access supermarkets and grocery stores, thereby overcoming the distance challenge. Additionally, online delivery services can bridge the gap by providing convenient access to nutritious food, regardless of geographic location. To ensure the effectiveness of these solutions, government subsidies should be considered to alleviate delivery fees and reduce costs.

Designing Marketing Communication Strategy in the New Normal Era at Cafe Apung Rowo Klampok in Senggreng Village Sumberpucung District Malang Regency

Cafe Apung Rowo Klampok is a floating-themed cafe located in the village of Senggreng, Sumberpucung District, Malang Regency. The establishment of cafes, coffee shops, and similar ventures has become one of the developments in the creative economy by capitalizing on existing opportunities. Meanwhile, the shift in lifestyle within society has transformed cafes into places of entertainment and an integral part of daily life, attracting entrepreneurs to explore cafe businesses. Consequently, numerous cafes have emerged in various regions, including in Senggreng. During the Covid-19 pandemic, Cafe Apung Rowo Klampok did not possess a marketing communication strategy to compete with its competitors. Marketing communication strategy is a crucial aspect for the successful operation of any business. This study aims to design a marketing communication strategy suitable for Cafe Apung Rowo Klampok in the New Normal Era using the SWOT analysis. This descriptive qualitative study adopted a constructivist paradigm and the SWOT analysis. The café’s factors were rated using the IFAS and EFAS matrices. The weighted scores were then used to ascertain the cafe’s position, which, in this case, places the café in Quadrant I, implying the need to apply an aggressive growth policy. The café is recommended to focus on utilizing its strengths and capitalizing on available opportunities as marketing strategies. The alternative strategies applicable to this cafe in the New Normal Era involve developing and enhancing both offline and online promotional efforts across various social media platforms, and leveraging technological advancements for marketing purposes, such as providing online delivery services.

Getting groceries during the pandemic: How transit remained important despite the rise of e-delivery

BackgroundWe model the use of public transit to reach grocery stores and the use of online delivery services to get groceries, before and during the COVID-19 pandemic among people who used transit regularly prior to the crisis. MethodsWe draw upon a panel survey of pre-pandemic transit riders in Vancouver and Toronto. We conduct multivariable two-step tobit regression models that predict the likelihood of a respondent using transit as their primary mode for getting groceries before the pandemic (step 1) and then during the pandemic (step 2). Models are conducted for two survey waves, May 2020 and March 2021. We also conduct zero-inflated negative binomial regression models predicting the frequency respondents ordered groceries online. ResultsTransit riders over the age of 64 were more likely to use transit to reach groceries before the pandemic and more likely to continue to do so during the pandemic (wave 1, OR, 1.63; CI, 1.24–2.14; wave 2, OR, 1.35; CI, 1.03–1.76). Essential workers were more likely to continue using transit to reach groceries during the pandemic (wave 1, OR, 1.33; CI, 1.24–1.43; wave 2, OR, 1.18; CI, 1.06–1.32). Walking distance to the nearest grocery store was positively associated with using transit to get groceries pre-pandemic (wave 1, OR, 1.02; CI, 1.01–1.03; wave 2, OR, 1.02; CI, 1.01–1.03), and in May 2020 (wave 1, OR 1.01; (1.00–1.02). During the pandemic, people who stopped using transit to get groceries were less likely to have made zero online grocery purchases (wave 1, OR, 0.56; CI, 0.41–0.75; wave 2, OR, 0.62; CI, 0.41–0.94). DiscussionPeople still physically commuting to work were more likely to still use transit to get groceries. Among transit riders, older adults and those living far walking distances from grocery stores are more likely to use transit to get groceries. Older transit riders and those with higher incomes were also more likely to use grocery delivery services, while female, Black, and immigrant riders were less likely to do so.

The impact of tableside ordering technologies on alcohol sales to the intoxicated.

The impact of tableside ordering technologies on alcohol sales to the intoxicated.

The determinants of the experience and perceived usefulness of online delivery service by elderly

The determinants of the experience and perceived usefulness of online delivery service by elderly

Decentralizing Online Food Delivery Services: A Blockchain and IoT Model for Smart Cities

With the worldwide pandemic outbreak, the style of restaurant food consumption underwent a major shift towards online delivery services. This poses an urgent need in trust between main stakeholders of the process: requiring restaurants to correspond to the quality declared, providing high quality and safe to consume meals, and obliging delivery entities to deliver food carefully, scrupulously following the delivery conditions. In this research, we explore a novelty approach that combines IoT, Blockchain technology, and city LoRa network to create a new trusted, decentralized approach for food distribution process in the context of a Smart City. This approach allows controlling the food delivery process using sensors data to control live location, temperature, vibrations, and shakings during the transportation process. We also suggest a fresh perspective on a rating system of delivery entities, where reputation points will be provided both from the side of the restaurant and the final consumer. This will create more trust towards the delivery entity since information will be tamper-proof and immutable due to the nature of Blockchain. This novel system proposal allows rethinking the online food delivery process in the context of Smart City, using the city’s LoRa LPWAN radio frequency technology and Blockchain decentralized solution.

Impact of COVID-19 pandemic on household consumption pattern of dairy products in India

Income loss, fear of infection and movement restrictions during the COVID-19 pandemic not only altered the amount and pattern of spending but also changed the shopping behaviour of the consumers. In the case of food commodities, dairy products seem to be more susceptible to such changes owing to their perishability and comparatively higher income elasticity. However, there were also some speculations that household dairy consumption in India might have increased during lockdown due to greater number of meals at home and immunity boosting qualities of milk. Any change in dairy consumption in India has a direct bearing on household nutritional security. The present study attempts to capture the impact ofCOVID-19 pandemic on household consumption pattern of dairy products across geographical regions and income class on thebasis of a pan-India survey covering around 1000 households. Data was analysed using tabular analysis, frequency analysis and paired t-test. The results revealed that there was a significant decline in the household consumption of milk, paneer, butter and ice-cream during lockdown whereas no significant change was observed in the consumption of ghee, curd and buttermilk. The fall in consumption was comparatively higher in the milk deficit eastern zone and among the lowest income quintile which indicates that external support is required by the marginalized section during such crisis for ensuring the nutritional security. Moreover, a shift was also observed towards packaged products and online delivery services which can be further boosted forstrengthening organized dairy sector.

Customer Motivation in the Purchase of Halal-Certified Chicken Products through Online Delivery Applications in Yogyakarta

Halal food is currently increasing in popularity among both Muslim and non-Muslim consumers. Halal food can be ordered directly or through online delivery applications, a popular trend. The process of ordering food using online applications saves time. However, it has limitations due to customers’ lack of direct observation, particularly Muslims. This study examined the customers’ motivation to choose online delivery applications for halal products at fast-food restaurants, even though they cannot directly observe the product preparation. The research was carried out in Bantul, The Special Region of Yogyakarta. Data were collected from 65 respondents utilizing a questionnaire distributed via a Google Form link. The findings revealed that taste, utility, and time savings were very strong motivators to purchase chicken meat. Furthermore, factors such as halal certification, adherence to Islamic principles, and blessings of halal food were categorized as strong to motivate customer purchasing. Nutritional requirements were the only factor with a moderate categorization for motivating fast-food chicken restaurant customers. While most fast-food chicken restaurants are already halal-certified, online delivery services frequently do not provide the information. It is suggested that each business provide more detailed product information on online delivery platforms.

The effect of Promotion, Driver Service Quality, Price Discounts and Postage Discounts on Purchasing Decisions of SME’s Gempolklutuk Village

Purpose: This study aims to determine the effect of promotions, service quality drivers, price discounts and shipping costs discounts on purchasing decisions using the service SME’s Gempolklutuk Village to students in Surabaya.&#x0D; Design/methodology/approach: This study used quantitative research, testing the hypothesis. The number of samples in this study were 100 respondents, namely consumers who had purchased using the services of UKM Gempolklutuk Village. The data source used is primary data obtained from questionnaires. This study uses multiple linear regression analysis.&#x0D; Findings: The results of the study stated that Promotion, Driver Service Quality, Price Discounts and Shipping Cost Discounts had a significant influence simultaneously on Purchase Decisions. Promotional variables, Driver Service Quality, Price Discounts and Shipping Cost Discounts have a partially significant effect on Purchase Decisions. The results of the coefficient of determination test concluded that the value of Adjusted R Square Promotion, Driver Service Quality, Price Discounts and Shipping Cost Discounts amounted to 57.3% of the Purchase Decision variable and the remaining 42.7% was influenced by other variables not examined in this study.&#x0D; Research limitations/implications: The limitations of this research problem are the influence of promotions, driver service quality, price discounts and shipping fee discounts on purchasing decisions by using online delivery services from the MSME platform in Gempolklutuk Village.&#x0D; Paper type: Research paper

Employees’ Engagement at Work: The Role of Workplace Health and Safety

Purpose: The main objective of this study was to investigate if there is a correlation between workplace health and safety and employee engagement. Random sampling technique was used in identifying the respondents and sample size of this study.&#x0D; Design/methodology/approach: This study used the quantitative non-experimental research design using correlational technique with mean, pearson-r, and t-test as statistical tools. A validated survey questionnaire was used as principal data collection instrument.&#x0D; Findings: Results revealed that the level of workplace health and safety was very high. Same goes with the level of employee engagement which was also very high. Finally, findings showed that there was a significant relationship between workplace health and safety and employee engagement.&#x0D; Research limitations/implications: The limitations of this research problem are the influence of promotions, driver service quality, price discounts and shipping fee discounts on purchasing decisions by using online delivery services from the MSME platform in Gempolklutuk Village.&#x0D; Paper type: Research paper