Online Banking Research Articles

MECHANISM OF USING RRO AND PRO IN CONDITIONS OF INCREASING THE LEVEL OF TAX ADMINISTRATION

The article investigates the theoretical and methodological principles of the mechanism of using RRO and PRRO in terms of increasing the level of tax administration. A three-level system of legal regulation of the use of registrars of transactions in the activities of economic entities has been formed and analyzed. The general tendency of development of cash registers in Ukraine, which consists in gradual, starting from 2015, fiscalization of settlement operations of small business representatives - legal entities and natural persons- entrepreneurs on a simplified taxation system, is highlighted. It was found that the main prerequisite for the process of fiscalization of settlement operations in Ukraine was too high level of the shadow economy, which leads to a shortfall in a significant share of budget revenues. The goal of fiscalization of settlement operations, which is to reduce the level of the shadow economy and protect consumer rights, has been determined. The position on the need to use cash registers when receiving payments through online banking using mobile applications, when receiving payments on a key card and in the case of receiving payment for goods sold through a payment intermediary Nova ay is substantiated. The classification and comparative characteristics of registrars of settlement operations with the definition of the advantages and disadvantages of classical and software RRO in order to facilitate the adoption of quality management decisions when choosing the type of cash registers.

Customer Perception Towards E Banking Platforms

A term that is widely used in today's society is "E-banking," which is frequently defined as the use of electronic techniques to carry out online banking operations. Modern banking procedures have undergone a substantial transformation as a result of this. One of the key strategies for attracting and retaining customers on electronic banking systems is to offer high-quality e-banking services. The purpose of this study is to experimentally investigate a comprehensive, moderated, mediated mechanism for increasing customer loyalty to e-banking systems through EBSQ practises. EBSQ has four dimensions: dependability, online design, privacy and security, and customer service and support. Due to the electronic payment, there is an increase in customer satisfaction, improved productivity, a drop in the cost of banking operations, faster settlement in large volumes, and e-banking is greatly strengthening. This brings us to a very nicequestions that “Will the present situation of banking sector shift to a totally online mode of banking services?”

Examining the Role of Self-Reliance, Social Domination, Perceived Surveillance, and Customer Support with Respect to the Adoption of Mobile Banking

This article aims to investigate the main drivers of mobile banking among Delhi-NCR consumers. The TAM (technological acceptance model) was used as a framework for this study. Only a few studies have looked at how online banking users in India plan to use other similar services, such as m-banking. In order to do this, a theoretical model was made using the technology acceptance model. This model was then expanded to include the factors that make m-banking users more likely to use mobile banking. These adoption factors include the feeling of being watched, the ability to do things on your own with a mobile device, social dominance, and the role of customer support as a mediator. The use of m-banking is the thing that matters. In the last two decades, digital mobile devices have become the primary preferred method of consumer communication. Throughout the past year, mobile banking has become increasingly popular. The increasing number of smartphones in use, as well as the government's push for cashless transactions, provide an opportunity for the Indian banking industry to rapidly expand its usage of mobile and online banking. The data were collected through a structured questionnaire distributed to 376 respondents from different sustainable investment classes. The use of convenience sampling was imposed. Structure equation modeling (SEM), reliability, convergence, discriminate validity, and model fitness were achieved through SmartPLS 3. The study found that the adoption factors had a significant impact on perceived surveillance, mobile self-reliance, and social domination and mediating role of customer support to use mobile banking. These latest findings will inform banks and financial institutions on the rise of m-banking in India, as well as provide insight into digital banking channels and add to the literature on the topic of digital banking adoption.

Cyberattacks and the bank’s liability for unauthorized payment transactions in the online banking system – theory and practice

Cyberattacks and the bank’s liability for unauthorized payment transactions in the online banking system – theory and practice

The 24/7 anywhere branch: Mobile-banking improves financial decision-making – or does it?

Abstract Mobile-banking – making banking transactions through mobile devices like smart phones – might improve financial decision-making by customers. My study finds customers to retrieve information about their financial situation more often after adopting mobile-banking. In addition, I document that the higher transparency about the financial situation is associated with improved financial-decision-making of mobile-banking users. Concretely, I find mobile-banking adopters to suffer less from high-interest overdraft debt. Additionally, mobile-banking adopters reduce overdraft interest and fees by reducing consumption spending, increase credit card utilization and transfer liquidity from savings accounts in times of overdraft. Finally, I show that those mobile-banking adopters, who formerly did not use the online banking service of the bank, benefit from mobile-banking adoption the strongest.

E-payment Administration and the Growth of Small and Medium Enterprises (SMEs) in Southeast Nigeria: An Evaluation of Cashless Policy

Nigerian payment systems are cash based although the use of electronic payment system such as online banking services, automated teller machine services and the mobile banking services started gradually in 2011 with the introduction of cashless policy, which became operational in 2023. This study examined the impact of the cashless policy of the government on the performance of small-scale enterprises in Southeast – Nigeria. It explored the availability of required e-payment facilities, the effectiveness of e-payment administration, and the impact of cashless policy on the performance of SMEs in the region. Descriptive survey design and researcher’s designed questionnaire were adopted to generate data from 500 respondents that were randomly chosen from five states in southeast Nigeria, while statistics of percentages, and SPSS tools were used to analysis the data. Results of the analysis reveal inadequate supply of e-payment facilities and lack of IT skills for managing e-payment transactions among majority of the respondents. In addition, it revealed the ineffectiveness of e-payment system in the management of SMEs with significant negative impact on the performances of SMEs in southeast Nigeria. Among others, the paper recommends awareness creation and sensitization about the cashless economy, and adequate provision or the modernisation of e-payment facilities to ensure the effectiveness of the policy.

Phishing Website Detection using Machine Learning

Phishing is a common attack on credulous people by making them to disclose their unique information using counterfeit websites. The objective of phishing website URLs is to purloin the personal information like user name, passwords and online banking transactions. Phishers use the websites which are visually and semantically similar to those real websites. As technology continues to grow, phishing techniques started to progress rapidly and this needs to be prevented by using anti-phishing mechanisms to detect phishing. Machine learning is a powerful tool used to strive against phishing attacks. In this article, we proposed 5 different algorithms in machine learning to analyse the URLs. The accuracy of the Existing method is approximately 94%, and we have implemented it as 95.235% in the Proposed method. Here we used 5 classifiers which are Random Forest Classifier, AdaBoost Classifier, XGBoost Classifier, Support Vector Machine, Gradient Boosting Classifier. Among all these Classifiers, Random Forest Classifier gives the highest accuracy.

Studi Literatur Penerapan E-Banking Syariah Pada Sistem Informasi Manajemen Perbankan Syariah

This study aims to understand the implementation of Islamic internet banking in Islamic banking management information systems based on selected literature. The results of this study are related to the Islamic online banking literature on information systems that are currently developing using products in digital form, namely in the form of devices or smartphones in the palm of your hand. The research design was carried out by collecting certain literature from Scopus data and carrying out a literature search on research materials. The research results include 10 articles that validate the application of electronic banking in bank management. In its operations, Islamic Banking participates with IT knowledge working to form an Islamic banking information system in order to create specific applications to facilitate all methods of banking transactions. This study recommends that future research should further improve information technology in bank management, especially Islamic banks.

The Future Prospect of Mobile Banking Technology Enhancement in Indonesia

FinTech is a brand-new industry for the banking and finance sectors. Its fundamental concept is to use information-technology-based solutions to improve efficiency in financial markets and banking transactions for consumers, banks, enterprises, and other ecosystem members. FinTech represents a system-level transformation in the financial services industry that has resulted in the creation of new actors and the convergence of capabilities. Electronic financial transfers via online banking and mobile payment have grown in popularity as the Internet and cell phones have evolved. The shift from traditional cash to digital money has blurred the distinction between data and money. In this paper, we reviewed the literature on fintech between 2018 and 2021. We discussed the state of the fintech ecosystem and mobile banking technology at the moment. The research context for this study is the development of financial technology (FinTech). The Fintech industry’s great potential and expansion in Indonesia must be backed up by a solid legal framework in the shape of Indonesian law and the law should be able to reach and incorporate all forms of fintech services.

An Overview of Cyber Security in Digital Banking Sector

In the 21st century the online technology as updated with high performance and used widely by all users. In top five the Digital Banking Sector is also one which makes use of online technology constantly such as NEFT, Googlepay, Phonepe etc. Though there are more usage of Online banking but still the cybercrime in the banking sector has been increasing over the years. As reported 50% of cybercrime is happened related to ATM, debit card and net banking. Banking sector is facing cyber attacks more times compared to other sectors. This paper view the cyber attacks in the banking sector and way of providing the cyber security to those attacks.

CUSTOMER PERCEPTION ON ONLINE BANKING - A STUDY IN SELECT NATIONALISED BANKS

Banking industry in India experienced great changes in the millennium of 2000 AD and later.This article is an attempt to know what generation Y and generation Z feels and perceive about their online banking experiences. Especially about the nationalised banks which they have patronised since their youth. Data has been collected form primary sources from account holders of nationalised banks and secondary data from various reports and articles on banking. Further these data has been analysed using arithmetic mean and descriptive statistics. Conclusion are drawn based on these statistical tools.

Restructuring of Indian Economy: Digital Transformation of Banking Sector

In the Indian economy, public sector banks are considered the backbone of the economy and now more than ever, private companies are entering the fray. This is great news for many customers, as customers are offered an expanded menu of savings and loan products and innovative services like online banking and easier transaction methods are being introduced. Banking system is an important aspect of every country's economy. Public Banks make transactions easy and efficient. The Indian banking sector has been experiencing a wave of change over the past decade. The growth in mobile banking and biometrics has affected the traditional business model of banks to some extent. However, most banks have shown tremendous resilience to these changes through adaptability and innovation. Advances in banking technology lead mobile banking to bring banking into the digital age: on the one hand, this duality between digitization and human factors is reflected in the banks' multichannel strategies. Accordingly, society's trust in the use of digital tools and processes in the economy has increased.

Developing and Evaluating an Artificial Intelligence Model for Malicious URL Detection

Today, the increased use of the internet has become important in our lives and new communication technologies, social networks, e-commerce, online banking, and among other applications have a significant impact on the promotion and growth of business. In our study, we aimed to work with a large dataset and to achieve the best results in detecting malicious URL addresses using an artificial intelligence model. A 7-layer RNN model was used in the study, and two similar national and international datasets were combined and merged to create a big new dataset consisting of 579,112 URL addresses. Then, this new data set is divided into training and test sets. first data set was trained at the model and then the second data set was processed test. When this data set was processed in our model, we achieved a success rate of over 91%. This rate is a very good result of detecting malicious url addresses. Your contribution with this work is significant in developing more effective methods for detecting harmful sites as internet usage increases, parallel use of artificial intelligence models makes detection of such sites more effective and potentially assist users in protecting from various types of cyber-attacks is targeted.

Analysis of the Variables Influencing People's Propensity to use Online Banking Services in Albania

Examining the reasons why Albanians use internet banking services is the focus of this paper. Due to recent technological developments, Albania's banking industry is utilizing technology for an increasing number of banking procedures. We started by presenting some of the key elements that have been identified as having a significant impact on the literature regarding the adoption of online banking, including demographic, socioeconomic, and other elements based on the technology adoption model (TAM). For our empirical research, we used primary data that was collected through surveys that various bank customers in Albania completed. The decreased desire to utilize cash appears to be a key element influencing the rise in the usage of online banking applications and services. Other important factors are the application technical issues and reduction of banking operations time as well as the application security level. The findings of this study will help banks better understand their customers' needs and will provide them with suggestions on how to make technology development plans easier.

Digital Revolution in the Indian Banking Sector

This paper provides an overview of the implementation of digital banking within the banking sector in India. The role of the banking sector in the economic development of a country is crucial, acting as the lifeline of the economy. A robust and healthy banking system is essential for fostering economic growth. The Indian banking industry has undergone significant changes and is currently experiencing an IT revolution. A bank, as an institution handling money and credit, accepts deposits from the public, facilitates fund availability to those in need, and aids in the remittance of money between different locations. It serves as a financial institution creating demand deposits, allowing withdrawal by the account owner on demand and facilitating transfer to a third party through cheque. The modern bank performs a diverse range of functions, making it challenging to provide a precise and general definition. Digital banking, supported by an internet connection, encompasses online banking activities. A substantial portion of consumer transactions now occurs through digital banking apps and online platforms, providing traditional banks with respite. Utilizing digital devices such as smartphones, tablets, laptops, desktop computers, and ATM, customers can easily access their accounts and conduct transactions. The COVID-19 pandemic highlighted the significant advantages of digital banking, especially when people were confined to their homes due to social distancing measures.The primary objective of this paper is to assess and analyze the progress of digital banking in India, with a specific focus on the associated challenges and opportunities

UNDERSTANDING CUSTOMER SATISFACTION OF ELECTRONIC BANKING: AN EMPIRICAL STUDY IN DAKSHINA KANNADA DISTRICT OF KARNATAKA STATE

Since e-banking plays a critical role in boosting organisational profitability and customers satisfaction and loyalty, the quality of e-banking services is crucial in e-banking studies. Today, the growing digitalization forces the service sector, such as banks, to offer e-banking services or online banking in order to gain a competitive advantage and dedicate much market share for themselves. When analysing the significance of e-banking services in the present-day context, the objective of the study is to investigate the factors influencing customer satisfaction with e-banking. The research indicates there is a negative influence on privacy and a positive association between the dependent and independent variables related to website quality, service quality, security, and customer satisfaction. KEYWORDS: E-banking, Website/Content, Service Quality, Security, and Privacy.

Financial information security behavior in online banking

The ubiquitous use of information technology in modern life leads to many problems of financial information security. Such security issues could be due to users’ insecure behaviors during their financial transactions. The purpose of this study was to investigate the university teacher's financial information security behavior (FISB) and to examine the factors that influence their FISB. By using a survey method, the study collected primary data quantitatively. A closed-ended questionnaire based on IMB Model (Information Motivation Behavioral Skills Model) was developed. The population of the study comprised teachers from six faculties of University of the Punjab, Lahore, Pakistan. A simple random sampling technique was used to collect the data from the teachers via a print-format based questionnaire. The structural equation model (SEM) was used to test the proposed model by using ADANCO (2.1). ADANCO is a software that is used for SEM analysis. The results exhibited that a majority of the teachers are frequent users of online banking. The findings confirmed that measures familiarity and self-efficacy have a direct impact on the financial information security behavior of the respondents and self-efficacy mediates the relation between threat awareness and financial information security behavior. The study concludes that online banking users can perform secure behavior during online transactions if they are familiar with security measures and are confident to perform different online banking-related tasks. It is, therefore, suggested that individuals may be familiarized with the financial information security measures so that they may believe in their selves and develop secure financial information behavior. This can be done through awareness seminars and hands-on training by the Federal Investigation Agency in liaison with banks and educational institutions. The present study has contributed to the domain of financial information security behavior in the local context.

Enriching User Experience among Senior Citizens in the Digital Era: A Design-Thinking Approach to Constructing a Prototype of a Mobile Application

The elderly contributes a large and growing population that may benefit from online banking. Current mobile apps for bank transactions ignore elder users' expectations and skills, resulting in poor app uptake and hindering their access to online banking in a digitalizing environment. We researched the behaviours of elderly people to design a bank-transaction app prototype. Seven older persons (55 to 60+) participated in a five-phase design-thinking process. Phase I (empathy and definition) semi-structured interviews revealed significant elements for phase II concept formulation (ideation). In step III (prototyping and testing), the top concept was produced as a smartphone app prototype and pilot-tested with interviews. Our participants seek language-learning tools that stimulate face-to-face social connection, an active lifestyle, and several language-learning objectives. Our novel solution improves user experience and adds functionality on a single platform. In the digital age, older people can provide crucial insight into app-based innovations meant to improve their user experience and social life. The created notion can be used to adjust current programmes for elder users.

Towards an understanding of metaverse banking: a conceptual paper

PurposeThis study aims to synthesize the current literature and present a definition of future smart banking services known as “metaverse banking” as well as to discuss its future potential.Design/methodology/approachThis paper proposes a suitable definition for metaverse banking that includes the important elements of metaverse banking and sheds light on its impending potential from distinct aspects.FindingsMetaverse banking is a banking channel actualized through the integration of metaverse and online banking services, enabled by a mix of numerous advanced technologies, that provides customers with synchronous banking services accompanied with 3D experiences in a virtual world. There is a high likelihood in the future that metaverse banking is able to be marketed intensively yet effectively, and incur progressive demands, as well as progress significantly in terms of development.Practical implicationsThis study assists bank managers in understanding metaverse banking better and simultaneously makes them realize the metaverse banking’ growth opportunity which can be pursued.Originality/valueTo the best of the authors’ knowledge, this is the first paper to establish a definition for metaverse banking and expound on the upcoming potential of metaverse banking. There is a lack of related literature because this concept is relatively new. This study assists in enriching the concept and providing future research directions.

IMPACT OF ONLINE BANKING IN CUSTOMER’S BEHAVIOR IN SAN PABLO CITY, LAGUNA

Online banking as one of the accepted services offered by banks to give faster and further dependable services to users. Despite the availability of this convenient and reliable service, many customers are hesitant to adopt online banking technology. Therefore, it is important to identify the factors that influence customers’ satisfaction levels in order to address any concerns and improve the overall customer experience. For that reason, the purpose of this study is to identify the factors that impact guests or customers and determine their position of satisfaction with online banking. The four factors that could impact guests’ satisfaction with internet banking are service quality, security, convenience, and speed. This study used descriptive exploration with the use of a questionnaire check. Two-hundred (200) respondents who shared in this study have handed precious feedback about the factors that could impact guests’ opinions. Results show that convenience, and speeds are nearly linked to client satisfaction with internet banking or online banking. Client satisfactions are important factors that helped banks sustain competitive advantages. With the rapid-fire development of computer technology, online banking could be used to attract further guests. Online banking setup leads to increased productivity, reduction in the cost of banking operations, presto agreement, and high volumes of banking deals.