One-stop Shops Research Articles

Integrated services for women through a One Stop Shop: a realist review

Purpose – One Stop Shops (OSSs) are a model of integrated delivery, where a range of needs are met in one place through a bespoke, person-centred service that works across organisational and sectoral boundaries. Third Sector Organisations provide OSSs for women in the criminal justice system and whilst they are shown to be effective in meeting complex needs, how this effectiveness is generated needs explaining. The purpose of this paper is to set out a preliminary framework for explaining their effectiveness. Design/methodology/approach – A realist review was conducted to research the way in which context influences how OSSs work. This approach was chosen because it is designed to synthesise evidence on social programmes and policies which are complex. The review was conducted in two phases: theory building and theory refinement. Findings – The review explains how individual, interpersonal, institutional and infrastructural contexts influence the effectiveness of OSSs. The evidence suggested that the organisational or legal form of the provider is not as important as the values and attitudes of their staff. Originality/value – The paper adds to our understanding of how OSS services work, and gives insight for commissioners and Third Sector providers of services by beginning to explain how this effectiveness is generated.

Leveling the International Playing Field with the Marketplace Fairness Act

Quill v. North Dakota unbalanced the American retail market with its preference for out-of-state over in-state sellers. The preference under Quill is that sellers without physical presence in a state cannot be compelled to collect the sales tax. If the buyer does not voluntarily remit the complementary use tax, the purchase is effectively tax-free. As a result, Quill is seen as facilitating tax avoidance and driving business to sellers who have no in-state nexus, notably e-businesses. Revenue losses are estimated in excess of $10 billion per year. The reach of the Quill decision is international. Preferred sellers can reside just as easily in another country as they can in another State. The international dimension of the Quill decision means that legislative efforts to correct Quill’s preference for out-of-state sellers, like the Marketplace Fairness Act (MFA), also have international implications. This paper provides a rough analytical and quantitative measure of the impact of the MFA on the largest block of foreign businesses selling into the US, businesses selling from the EU.* Analytically, the MFA offers a compliance regime similar to that advanced by the EU Commission for collecting VAT on difficult cross-border transactions. This administrative replication allows outcomes to be compared. Quantitative measures can be extrapolated from trade statistics, and will allow some rough estimate of where the MFA will have its greatest international impact. The EU and the US Sates are looking at much the same problem when they endeavor to have remote sellers collect and remit destination-based consumption taxes. Both systems recognize that simply having a law in place requiring collection is not sufficient. Both systems have adopted one-stop-shops (OSS) and compliance simplifications to induce or persuade remote sellers to comply. The EU’s preference for a government-centric OSS and the US preference for OSSs that involve third-parties and certified software may have very different success profiles. This is an important assessment that is yet to come, but it suggests that the US may want to borrow a solution from the EU, or the EU may want to borrow a solution from the US States. Both sides need to be open to the possibility.* The transatlantic economy is the largest and wealthiest market in the world, accounting for over 54% of world GDP in terms of value and 40% in terms of purchasing power. See: Daniel S. Hamilton & Joseph P. Quinlan, The Transatlantic Economy 2011 – Annual Survey of Jobs, Trade and Investment between the United States and Europe, Center for Transatlantic Relations, Johns Hopkins University, Paul H. Nitz School of Advanced International Studies.

Big-Box Research

The merits of the one-stop shop is a topic of perennial debate in business management circles. On one side of the argument is the proposition that a vendor’s full menu of services or products allows customers to consolidate suppliers. The other side argues that no one supplier can deliver the same high level of quality and service for each item on the menu. The one-stop-shop approach has been tried in nearly every business endeavor, from retailing, where big-box stores hold sway, to the chemical industry, where the track record for companies trying to add pharmaceutical chemical manufacturing expertise has generally been poor. Now, pharmaceutical research service firms are setting up one-stop shops. Spurred by the rampant outsourcing of research by large drug companies and drug development successes at emerging and virtual pharmaceutical companies, several contract research organizations (CROs) have acted to strengthen offerings, combining chemistry, biology, and physics to stretch ...

Bharat Petroleum Company Limited's (BPCL), India one-stop truck shop (OSTS) retailing format

Subject area Retailing. Study level/applicability Undergraduate and Master's level business and management courses. Case overview This case looks at the second largest oil company in India (Bharat Petroleum Corporation Limited (BPCL)) and examines an innovative services marketing concept that they introduced into the market in India for the first time, namely, one-stop truck shops. These new format truck-stops were targeted at the highway-based truckers in India who earlier had to stop off at multiple locations to eat and re-fuel increasing their on-road time and reducing their efficiency, much to the chagrin of their truck-fleet owners. Expected learning outcomes Students will be expected to build their knowledge of retailing in developing markets using the example of BPCL as a learning tool. The case examines differences in consumer behavior in developed vs developing markets, paying particular attention to the required need to differentiate the retail approach to suit the market. Supplementary materials Teaching note (with photographs).

Addressing sexual health needs: a comparison of a one-stop shop with separate genitourinary medicine and family planning services

Background and methodologyLittle evidence is available on the extent to which one-stop shops address users' sexual health needs and the extent to which they identify additional needs users may not...

Can guidelines improve referral to elective surgical specialties for adults? A systematic review

AimTo assess effectiveness of guidelines for referral for elective surgical assessment.MethodSystematic review with descriptive synthesis.Data sourcesMedline, EMBASE, CINAHL and Cochrane database up to 2008. Hand searches of journals and websites.Selection...

Under one roof? A population-based survey of patient use and preference for sexual health services

AimTo compare patterns of population service use and preference in areas with and without one-stop shop services.BackgroundA number of strategy documents have recommended adopting a more integrated approach to sexual health service provision. One proposed model of integration is one-stop shops, where services for contraception and sexually transmitted infections are provided under the same roof. Currently, the potential impact of one-stop shop services on patient service use and preference is unclear, particularly at a population level.MethodThree different models of one-stop shop were studied: a dedicated young persons’ service, a specialist mainstream service, and an enhanced general practice. In each model, the one-stop shop site was matched to two control sites with traditional service provision. Random samples of male and female patients were selected from general practices close to either the one-stop shop or control sites. These patients received a postal survey asking about their use or preference for services for six sexual health needs. One-stop shop and control samples were compared using multivariate logistic regression.FindingsOf the 14 387 patients surveyed, 3101 (21.6%) responded. In the young persons’ model, few significant differences were found in service use or preference between those living in one-stop shop and control site areas. In the specialist services model, women in the one-stop shop area were significantly more likely to cite specialist services for emergency contraception and abortion advice, when compared to those served by non-integrated control services. In the general practice model, respondents in the one-stop shop area were significantly more likely to cite general practice for all six sexual health needs. Overall, general practice was the preferred service provider cited for all sexual health needs, except condoms and pregnancy tests. These findings are discussed in terms of their implications for the provision of integrated sexual health services. In addition, key methodological issues and future research possibilities are identified.

The Application of e-Government for Increased Service Delivery in South Africa

E-government is a technological reform in the traditional public service delivery as it provides more customer-oriented approach. The citizen participation is enhanced to raise the issues of transparency and accountability through reformative techniques of “digital governance”. E-government applications are useful to combat corruption and increase service delivery that is relected in reports from developing countries. Practical examples of these applications are budget disclosure in Argentina and India, E-procurement in Chile, OPEN in Korea, School performance in UK, etc. The resulting beneits are exposure of corruption and bribery, citizen empowerment and participation, enhanced accountability, etc. In South Africa, the Department of Public Service and Administration, through its Future Watch Programme “From Red Tape to Smart Tape: Easing the Administrative Burden of Public Service Delivery”, e-government projects like Gateway portal, one-stop shops, etc., can enhance service delivery and reduce red tape. Through these projects citizens can interact with the government without any timely restriction. The paper addresses these South African e-government initiatives using descriptive and analytical approach, focusing on case studies, documents and scholarly literature. The advancement in e-government approach is known as ubiquitous government (u-government) that is a new technological reform based on the wireless technologies. The indings explore that electronic innovations help create dialogue between the government and the governed in order to combat corruption and enhance service delivery.

Infotransformation of Markets

Information and communication technologies (ICTs) are a driving force behind major economic, social, and cultural shifts from the modern to the postmodern, from local to global markets, from production to consumption, and from industrial to informational economies. While much has been written about the relationship between marketing and technology, most of the work regards marketing as an a priori category onto which new technologies are simply overlaid as they come along. These instrumentalist—functionalist views of ICTs in marketing are not particularly well suited when—as in macromarketing— the focus is on marketing systems and consumption systems. The present collection of articles provides one of the most insightful one-stop learning shops of the changing character of markets in the information age. From the fractal views of the ethical economy and its emergent collaborative production-provisioning-consumption system to the realities of the persistent digital divide in the age of the mobile phone, articles in this issue touch on important elements of marketing in the age of information. We invite you to enter and enrich these discussions.

One-stop shops for sexual health care

One-stop shops for sexual health care

Are one-stop shops acceptable? Community perspectives on one-stop shop models of sexual health service provision in the UK

Objectives:Traditionally, genitourinary medicine (GUM) and contraceptive services have been provided separately. Providing these services on one site, as a one-stop shop, has been suggested as a way of improving access...

Changing Horses: Recreating Entrepreneurial Economies in the Mid-Western United States

Economies of the Midwest United States led the world in entrepreneurialism, wealth creation, and economic transformation in the 20th century. But the institutions created to maintain that wealth are now constraining the region's capacity to make the changes necessary to adapt to the new global economy. The new economy requires knowledge creation, innovation, risk taking, and other characteristics of entrepreneurial economics. To restore their entrepreneurial capacity, the economies of the Midwest need to create and integrate four institutional capacities: the agglomeration of research and skill sets that we often associate with university research parks, assistance to new business start-ups through one-stop shops for economic development, stronger private sector connections with the region's research universities, and very early-stage venture funding. None of these things in isolation is more than a real estate venture, a government bureaucracy, an ivory tower, or raw capital. But in combination they can maximize the breadth and depth of human capital participation in the economic development enterprise.

Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services

E-Government projects are currently service oriented, focusing on the implementation and diffusion of digital public services through one-stop points of access for citizens. E-Government strategic plans are political, directed at cost and time minimization during the execution of public services, and they do not take into account citizen needs or public administration operating procedures. Although these plans have led to the development of projects that have succeeded in cost and time savings for both citizens and public administration, surveys conducted around the world show that users evaluate digital public services and do not hesitate to return to traditional methods rather than using digital channels to transact with the public administration again; neither would they recommend the use of digital services to others. This article presents collaborative and participatory tools and methods designed to exploit the knowledge and experience of public servants in the improvement and execution of custom and non-automated public services. Collaborative tools can succeed in the development of real one-stop shops for e-Government, while on the other hand they can encourage both citizens and civil servants to participate in the e-Government era.

National Leadership Summit Promotes Consumer-Driven Options in LTC

National Leadership Summit Promotes Consumer-Driven Options in LTC

The future of hospitals.

In 2100, hospitals will focus on care of the sick, but the nature of health, sickness, treatment and care will be very different. Current hospital-based diagnostic services will be automated and deliverable in the home, resulting in a major shift of the burden of caring. This shift will eliminate today's community hospital. Work of low to medium complexity will be undertaken, usually by machines, in the home. Ambulatory centres, highly automated, highly accessible, will be customer friendly one-stop health shops of tomorrow. Machines will substantially replace human labour. Hospitals will remain cherished icons and centres of health knowledge, but will be a lesser component of the health care system than they are today, there will be less of them, and they will lose their dominance as the focus of health care training, policy and activity. The four major factors driving these changes are science & technology, demography, the economy and the environment. The "chaos factor" will be society's response to moral questions such as the diffusion of genetic technology. By 2100 we will be spending twice as much on health care as we are today and there will be less doctors relative to other health care workers, continuations of well-established twentieth century trends.

Health information for the millennium and beyond

Health information for the millennium and beyond

The Kluwer Arbitration CD-ROM: Resources in International Commercial Arbitration

The Kluwer Arbitration CD-ROM: Resources in International Commercial Arbitration by Kluwer Law International, with the assistance of Bette Shifman (Permanent Court of Arbitration, The Hague) as Special Advisor, and of an Advisory Board consisting of Stefano Azzali, Gary Born, Judy Freedberg, Dominique Hascher, Albert Jan Van Den Berg, and V.V. Veeder, QC (eds). Published by Kluwer Law International, The Hague-London-Boston. CD-ROM, updated 2 times annually. Subscription price US$1,625 (1 user), US$2,453 (2–5 users) or US$3,250 (6+ users). ISBN 90-411-1072-0. Not yet perfect, but so promising, the first-ever CD-ROM in the field of national and international commercial arbitration is on the market. Despite the existence of well-known compilations like the Yearbook Commercial Arbitration and periodicals such as Arbitration International the international arbitration field had, due mostly to the scattered multitude of its sources, never quite lost its aura of exclusivity, making research arduous and dependent on specialised law libraries and one's own networking abilities. Now, it begins to look like our computers may become one-stop shops for arbitration research. However, the appearance of this CD-ROM, precisely because it is such an important product, cannot remain without some critical observations accompanying applause and praise. First of all, the CD-ROM's infobase is impressive, but does not yet constitute a complete virtual arbitration library. Presently only some, albeit indeed very important, publications are included in the full text: ICCA's loose-leaf Handbook and its twenty-three Yearbooks, including Albert Jan van den Berg's Consolidated Commentary on the 1958 New York Convention ,1 Arbitration International, the Journal of International Arbitration, the Revue de l'Arbitrage (but only from 1996) as well as a bibliography and selected texts from the Documentation Centre of the Chamber of National and International Arbitration of Milan, Italy. The many other publications are only included in the form of entries in the extensive bibliographical section, and are not reproduced in full text. These resources must therefore still be tracked down and researched in the traditional way, if, that is, the researcher can find them at all within a reasonable time span. Surely the editors intend to expand the infobase in the near future, probably already starting with the first update. To name but one thing, the CD-ROM must be complete with regard to ICC arbitration and in that regard the full contents …