On-site Experience Research Articles

From an Onsite to an Online Experience: The Case of the Museo Gabriela Mistral de Vicuña

The Museo Gabriela Mistral, dedicated to the only Latin American woman to have yet won the Nobel Prize for Literature, is part of the state network of museums in Chile. It is located in Vicuña, in the Elqui Valley. Prior to the pandemic, it received 140,000 visitors annually, mostly women and elderly Chileans, according to data provided by audience studies. Located in the poet's birthplace, its different spaces explore the memory and the personal and collective remembrance of Mistral, allowing each visitor’s individual ideas about her to emerge and vividly manifest throughout the exhibition and the property. This leads us to affirm that memory is present as a structural part of this museum, since memory requires a physical place with which to form historical and emotional connections. When the Covid-19 related lockdown began on 16 March 2020 in Chile, the museum was forced to migrate its successful onsite experiences to online counterparts. It had to divert its focus to a digital community that was unknown and little-explored up to that point, since the museum had prioritised the onsite experience. 16 months into the pandemic, including nine months of closure for the museum followed by partial and sporadic openings – as well as 70,000 social media engagements in March 2021 alone – it is worth asking: is the museum effectively closed? Moreover, who makes up the online community interested in Gabriela Mistral? This article explores these questions, including through the lens of the museum’s limited technical capabilities and available budget.

Moonshot: Redesigning NASA’s High School Aerospace Scholars Experience at Johnson Space Center for Online Delivery

Moonshot is the redesign of NASA’s High School Aerospace Scholars (HAS), which traditionally engaged Texas high school juniors in a 16-week online course for credit and an intense week-long onsite experience working in teams with experts at NASA’s Johnson Space Center (JSC). Due to the novel coronavirus (COVID-19), our challenge was to design, develop, and deliver an online virtual experience to replace the all-expenses-paid six-day residential summer experience at JSC where HAS participants traditionally work with like-minded peers and NASA experts on authentic design challenges.

Membership motivations for natural conservation tourist attractions

ABSTRACT Tourism-related non-profit organizations rely on donations and financial support from private individuals, frequently through membership subscription schemes. This research investigates what motivates membership in a tourism-based conservation context to examine the transferability of existing research in the arts and cultural context. A post-positivist quantitative online survey with qualitative elements was distributed to members of Zealandia, an urban eco-sanctuary in New Zealand. Results identify membership motivation as a multi-dimensional construct, with altruistic motivations related to the cause at its core and inextricably linked with hedonic motivations representing positive on-site experiences. Egoistic motivations were identified as a supplementary factor only in that free entry as a demonstrable benefit allows access to the experience. The organization itself provided a link between cause and those who value it, positioning itself as a point of belonging and connection that mediates the otherwise intangible connection between people and environment. Through this, members receive a variety of emotional, familial and demonstrable benefits in relation to nature itself, a sense of belonging and contribution, and access to observe the impact of their membership. In doing so, this research illustrates the relevance of organization and cause in encouraging local membership behaviour and continuing support for natural conservation tourist attractions.

Teaching Memory: Digital Interpretation at the Shrine of Remembrance, Melbourne

With the inclusion of the digital in the suite of on-site interpretation experiences now available at many war memorials, long-standing tensions between education, commemoration and tourism are amplified. At the same time, new regimes of bodily experience shaped by the interaction of architectural and digital technologies, evolving expectations of behaviour and engagement, and challenges to curatorial voices have come to the fore. This paper examines these issues at the Shrine of Remembrance in Melbourne by exploring the interaction between various “technologies of remembrance”: the active participation of the material world in eliciting remembrance. We argue that these technologies, aiming to “teach memory,” are an attempt to position the visitor as a “witness”: an active participant in the ongoing work of memory, and possibly create spaces for critique.

A Pilot Study Investigating the Effect of the Supervision-Questioning-Feedback Model of Supervision on Stimulating Critical Thinking in Speech-Language Pathology Graduate Students

Purpose The purpose of this study was to investigate the effect of the supervision-questioning-feedback (SQF) model of supervision on critical thinking in graduate students studying speech-language pathology. The researchers hypothesized that students who were provided with the SQF model of supervision would score higher than students who received the non-SQF (NSQF) style of supervision on the selected critical thinking measures. Method Seventeen out of 24 first semester graduate students in speech-language pathology completing their on-site university-based clinical practicum experience consented to participate in the study. Of the 17 participating first semester students, 9 were randomly assigned to 1 of 3 SQF trained supervisors, and the other 8 were randomly assigned to 1 of 2 NSQF trained supervisors for the duration of 1 semester. Additionally, 3 out of 24 fourth semester graduate students completing their off-site externship experience and their supervisors consented to participate in the study. Four additional study participants served as independent SQF-trained raters charged with the task of analyzing video recorded student-supervisor conferences to determine whether the SQF model of supervision was being implemented. Prior to and at the conclusion of the clinical experience, all participating students completed two measures of critical thinking: (1) California Critical Thinking Skills Test (CCTST) and (2) two Simucase® clinical simulations. At the conclusion of the clinical experience, seventeen out of 20 participating students (11/12 SQF students and 6/8 NSQF students) completed a post-survey rating their supervisory experience . Results For participating first semester students, there were no overall statistically significant differences between SQF and NSQF groups as measured by pre to post completion of (1) CCTST (p=.544) and (2) two Simucase® clinical simulations (p=.781). The 3 participating fourth semester students who received the SQF model of supervision also showed no statistically significant differences on pre to post completion of the (1) CCTST (p=.827) and (2) two Simucase® virtual cases (p=.879). Results from SQF ratings revealed variability in the implementation of the SQF model across supervisors with a moderate level of inter-rater agreement. Results from post surveys completed by students showed that students preferred the SQF model of supervision over the NSQF model (p=.044). Conclusion Results from this preliminary study indicated that the SQF model did not influence the overall outcomes on the selected critical thinking measures. Student preference for the SQF model may support existing evidence that learning clinicians want to be actively engaged in the supervisory process. There were several limitations to this study including the small sample size, variability in the implementation of the SQF model across supervisors, sensitivity of the selected critical thinking measures, and timing of post-intervention procedures. Further investigation of the effects of SQF on students’ critical thinking is warranted.

An evaluation of a medical student international service-learning experience in Southeast Asia.

International service-learning trips (ISLTs) are structured experiences in a different country where students interact and engage in cross-cultural dialog with others. Month-long ISLTs originating from North American or European medical schools enhance clinical acumen, cultural awareness, and global health familiarity. The impact of experiences shorter than 1 month or those that originate from Asia is unknown. We aimed to determine the impact of a short-term ISLT on medical students' clinical and cultural competence. At Duke-National University Singapore, we developed an ISLT incorporating peer-assisted learning and a 1-week on-site experience delivering supervised primary care, health screening, and health education in an underserved Southeast Asian community. Using a prospective controlled design, we assessed its impact on medical students' clinical and cultural competency using validated surveys. We compared medical students who participated in the ISTL (intervention group) to a control group of students before and after the ISTL experience. We analyzed responses using univariate analysis and the Kruskal-Wallis test. : Sixty-six students responded to the survey (100%). After the ISTL, the intervention group (n = 32) showed an increase in their ratings of clinical competency (preexperience mean = 3.39, postexperience mean = 3.81, P < 0.01) as well as an increase in their cultural competency domains (preexperience mean = 3.61, postexperience mean = 4.12, P < 0.01). Post the ISTL, students in the intervention group rated their clinical and cultural competency higher than the control group (n = 34) (clinical: intervention postexperience mean = 3.81, control postexperience mean = 3.30, P < 0.01; cultural: intervention postexperience mean = 4.12, control postexperience mean = 3.50, P < 0.01). After the ISTL, the intervention group reported increased ratings of self-efficacy (pre mean = 3.99, post mean = 4.29, P = 0.021), which were higher than the control group (pre mean = 4.29, post mean = 3.57, P < 0.01). : This short-term ISLT in an Asian medical school improved students' clinical and cultural competency and self-efficacy. Our findings suggest a positive impact of short-term ISLTs if designed and implemented with a student learning focus.

On Migratory Behavior in Video Consumption

Today’s video streaming market is crowded with various content providers (CPs). For individual CPs, understanding user behavior, in particular how users migrate among different CPs, is crucial for improving users’ on-site experience and the CP’s chance of success. In this article, we take a data-driven approach to analyze and model user migration behavior in video streaming, i.e., users switching content provider during active sessions. Based on a large ISP dataset over two months (6 major content providers, 3.8 million users, and 315 million video requests), we study common migration patterns and reasons of migration. We find that migratory behavior is prevalent: 66% of users switch CPs with an average switching frequency of 13%. In addition, migration behaviors are highly diverse: regardless large or small CPs, they all have dedicated groups of users who like to switch to them for certain types of videos. Regarding reasons of migration, we find CP service quality rarely causes migration, while a few popular videos play a bigger role. Nearly 60% of cross-site migrations are landed to 0.14% top videos. Finally, we validate our findings by building an accurate regression model to predict user migration frequency as well as user survey, and discuss the implications of our results to CPs.

Addressing Contemporary Criminal Justice Issues as Interpretive Outcomes at a Prison Museum

Eastern State Penitentiary Historic Site (ESP) is a venue for public education and dialogue on contemporary as well as historical criminal justice issues. Since visitors to prison museums typically have had limited involvement with prisons, the experience they have onsite may impact their perceptions of contemporary criminal justice issues. Therefore, this study examined the influence of the onsite experiences, as well as policy narratives, policy beliefs, and underlying values on interpretive outcomes. Visitors were surveyed at the end of their visit to Eastern State Penitentiary. Multiple regression was conducted to identify which factors predicted interpretive outcomes. Results showed an increased awareness of criminal justice issues, increased empathy and appreciation for those involved in the system, and support for criminal justice reform across ideological boundaries.

Innovative Approach to Procedure Skills: A Nurse Practitioner Educator's Response to COVID-19.

The The Neonatal Nurse Practitioner program at The Ohio State University transitioned from a traditional face-to-face program to a distance-enhanced hybrid model providing course content online with campus visits for procedural skills and simulation in 2017. Although the 2020 COVID-19 pandemic necessitated cancellation of all in-person events across the university, the neonatal nurse practitioner students' learning needs remained the same. The onsite experience was redesigned for virtual delivery. Procedural content was accomplished through student-led small-group collaborative critical thinking activities surrounding procedural complications, and other faculty-led scenario discussions. Students collaborated for a Complications Rounds activity (1-day) that promoted learning about procedural skills from a global perspective including safe techniques, monitoring, risks, and troubleshooting complications. Procedural content can be achieved when in-person learning is not possible. The Complications Rounds approach can mitigate delays or gaps in practical experiences. Examining complications in-depth increases preparedness, promoting greater awareness of harm prevention when these present in future practice. [J Nurs Educ. 2020;59(12):692-696.].

The Effects of Holiday Leisure Travel on Subjective Well-Being: The Moderating Role of Experience Sharing

Despite growing interest in experience sharing among leisure travelers, there is still limited research concerning the role of travel experience sharing on leisure traveler’s life satisfaction. The main objective of this research is to test the moderation effects of experience sharing during and after leisure travel on the bottom-up spillover process of tourists’ leisure travel satisfaction–life satisfaction hierarchy. The positive effect of holiday trip motivation fulfillment on overall holiday trip satisfaction is hypothesized to be amplified by on-site experience sharing (e.g., uploading holiday pictures or videos to social media platforms while traveling). Also, the positive effect of holiday trip satisfaction on holiday travelers’ subjective well-being is hypothesized to be amplified by posttrip experience sharing (e.g., publishing blog posts or travel reports online post trip). We used data from a large-scale social survey in Germany (N = 2,198) and the results confirmed the hypotheses. Theoretical and managerial implications are discussed.

Novel insights on intensity and typology of direct human-nature interactions in protected areas through passive crowdsourcing

Recent advances in geotagging, sharing and automatically analyzing online content from Social Networking Sites (SNS) offer unprecedented opportunities for the analysis of human-nature interactions. Previous studies in this field, however, offer limited insights regarding the benefits of automated content analysis especially at large scales, biases arising from the selection of SNS sources, and the predictive power of visitation models based on SNS data. We explore quantitative and qualitative aspects related to intensity, interests and sentiments associated with on-site experiences in 568 protected areas in Israel and the Palestinian Authority. We analyze counts and content of >100,000 photographs and tweets from four different SNSs, calibrate visitation models and predict visitation in unmonitored sites, cluster sites based on the typology of human-nature interactions reflected in online photographs, and characterize the polarity of sentiments associated with experiences in individual sites and clusters thereof. We find benefits in combining data from multiple sources and controlling for biases related to sites’ photogenicity and type of human-nature interactions. Our results suggest that current best estimates of visitation in unmonitored sites underestimate by 39% the actual number of visits. We discuss how the techniques and findings in this study are applicable in the broader context of the management and conservation of sites of environmental or cultural interest.

Scalability of a remote advanced pharmacy practice experience with post‐graduate year one pharmacy resident preceptors

AbstractIntroductionDue to suspension of onsite clinical instruction due to the coronavirus disease 2019 (COVID‐19) pandemic, a remote acute care rotation was created to provide students with an Advanced Pharmacy Practice Experience (APPE) and post graduate year one (PGY‐1) pharmacy residents with an opportunity to gain experience in precepting roles.ObjectiveThe objectives of this study were to evaluate student knowledge, clinical skills, communication, student satisfaction, and PGY‐1 pharmacy resident acceptance of this remote rotation and fulfillment of residency precepting objectives.MethodsA five‐week remote acute care APPE rotation was created with pharmacy residents serving as co‐preceptors. A written evaluation and intermittent clinical examination (ICE) were deployed at baseline and conclusion to assess student knowledge, clinical skills, and communication. Student surveys assessed perceived skill improvement, satisfaction, and assessment of rotation and resident preceptors. Surveys were also utilized to evaluate resident perceived attainment of precepting objectives and residency program fulfillment of precepting requirements.ResultsThirty‐four students and 10 residents participated in the rotation. Student knowledge and clinical skills increased from baseline (41 out of 60 [31‐52] vs 50 [43‐55]; P &lt; .001) and the ICE (36 out of 70 [18‐55] vs 59.5 [43‐70]; P &lt; .001). There was a statistically significant increase at rotation conclusion in resident rating of extreme competence or extreme comfort in 45% of domains assessed.ConclusionA remote APPE rotation is an effective approach to deliver an APPE rotation and can be successfully used to further student knowledge and provide PGY‐1 pharmacy residents a precepting opportunity to advance their precepting skills when onsite experiences are limited.

The Relationships among Experience, Delight, and Recollection for Revisit Intention in Chocolate Exposition

This study examined the relationship among holistic experience and delight, recollection, and revisit intention, in visitors to a chocolate exposition, to confirm the factors influencing their revisit intention. To accomplish this objective, a sample of 280 visitors to the Salon du Chocolat was utilized. The findings revealed that the visitors’ memorable on-site experiences had a positive impact on their sense of delight and recollection. These emotions were shown to positively influence their intention to revisit the exposition. In conclusion, the on-site experiences of sense, feel, think, act, and relate, were the most important determinants of revisit intention among visitors. The findings of this study meaningfully contribute to theory by applying the concepts of experiential marketing to food expositions. Our study also proposes practical suggestions for hosting food expositions in a post-COVID world. The theoretical framework proposed and tested for model validation lay the foundation for future research on experiential marketing of food expositions.

On-Site Experience Effect on Stakeholders’ Preferences of Forest Management

An understanding of how public preferences vary among different stakeholders toward forest management policies would be helpful in the forest policy design and administration process. In this study, we investigate the preferences toward forest management policies of three stakeholder groups-woodlot owners, environmentalists, and the general public. We used a stated-preference survey to elicit information about stakeholder preferences for forest management practices at Holt Research Forest in Maine. The survey was administered to each group both before and after an on-site experience at the forest. We specifically investigated how information and experience acquired through the on-site experience would influence the preferences of each group. We also conducted a latent class analysis to further explore the preference heterogeneity among survey participants. The results show differences in preferences for forest management policies between stakeholders with the preferences of woodlot owners differing substantially from environmentalists and the general public both before and after the on-site experience. The on-site experience did not have a substantial impact on woodlot owners. In contrast, it increased the consistency of choice decisions among environmentalists and the public.

The multi-layered job-shop automatic scheduling system of mould manufacturing for Industry 3.5

This study combined the First In First Out (FIFO) with the Earliest Due Date (EDD) heuristics and the on-site experience of actual production lines. According to such restrictive conditions as the available processing machine groups, the hierarchical relations among components, the due date of moulds as designated in the plan of mould manufacturing, this study conducted a quick analysis with an expert system to determine the optimal sequence and scheduling of machines. The machine management agent was then used for automatic pre-scheduling of the earliest available capacities of the machines to obtain preliminary scheduling. Firstly, the Genetic Algorithm (GA) was used to find the better scheduling sequences. After that, Ant Colony Optimization (ACO) was adopted to optimize the sequence determined by the expert system. It was able to effectively solve the problem of job-shop scheduling featuring a complicated hierarchical procedure for Industry 3.5 as a hybrid strategy between Industry 3.0 and to-be Industry 4.0. Practical mould cases with four-layer components were next used for a comparison of scheduling results. Three case studies show better results with integration of GA and ACO (GA + ACO) than GA or ACO alone. For the in-depth case study of 92 jobs, the scheduling based on the automatic scheduling of EDD spent 8% less work time than that based on FIFO. After the GA and ACO was adopted for the optimization of scheduling, the work span was further shortened by 10% with less computing time.

Rising to the challenge: Pharmacy residents on the front lines during COVID-19 pandemic.

DisclaimerIn an effort to expedite the publication of articles related to the COVID-19 pandemic, AJHP is posting these manuscripts online as soon as possible after acceptance. Accepted manuscripts have been peer-reviewed and copyedited, but are posted online before technical formatting and author proofing. These manuscripts are not the final version of record and will be replaced with the final article (formatted per AJHP style and proofed by the authors) at a later time.PurposeTo provide pharmacy residents’ perspective on how the department of pharmacy at a large academic medical center prepared and managed the surge in admissions of patients with coronavirus disease 2019 (COVID-19), to describe how residents were trained for intensive care unit (ICU) staffing, and to provide recommendations on how residency programs nationally could navigate a second wave of COVID-19 admissions or other disaster response situations.SummaryThe majority of postgraduate year 1 (PGY1) pharmacy residents at the institution were trained for ICU staffing and deployed throughout the hospital to ICU units converted to dedicated COVID-19 ICUs to assist in patient care. The training process included live videoconference lectures about relevant ICU topics and on-site experiences with critical care clinical pharmacists. Based on their experience in training for and participating in ICU care of patients with COVID-19, the pharmacy residents recommend considering additional cross-training of residents, integration of additional clinical education, creation of opportunities for resident involvement in telehealth, advancement of residents’ roles in emergency responses, building robust mental health services, and continued advocacy for the advancement of pharmacists’ and pharmacy residents’ scope of practice.ConclusionThe onset of the COVID-19 pandemic caused the institution to reevaluate the allocation of resources, and the department of pharmacy elected to deploy PGY1 pharmacy residents with previous ICU experience to assist in caring for an ICU patient census that had doubled. This experience will be valuable in preparing for another potential wave of COVID-19 cases and a surge in admissions of other groups of patients who deferred care due to the pandemic.

Offshore telementored ultrasound: a quality assessment study

BackgroundTelementored ultrasound (US) connects experts to novices through various types of communication and network technologies with the overall aim to bridge the medical imaging gap between patients’ diagnostic needs and on-site user experience. The recurrent theme in previous research on remote telementored US is the limited access to US machines and experienced users. This study was conducted to determine whether telementored US was feasible in a remote offshore setting. The aim was to assess if an onshore US expert can guide an offshore nurse through focused US scanning protocols by connecting an US machine to existing videoconference units at the offshore hospitals and to evaluate the diagnostic quality of the images and cineloops procured.ResultsThe diagnostic quality of cineloops was scored on a five-point scale. The percentage of cineloops suitable for interpretation (score 3 ≥) for the FATE and e-FAST protocols was 96.4 and 79.1. Lung sliding and seashore sign could be identified in all volunteers. The scan time for the FAST protocol (n = four scanning positions), FATE protocol (n = six scanning positions) and both lungs (n = two scanning positions) was 1 min 20 s, 4 min 15 s and 32 s, respectively.ConclusionA novice US user can be guided by a remote expert through focused US protocols within an acceptable time frame and with good diagnostic quality using existing communication and network systems found onboard offshore oil rigs.

Assessing the Impact of Accommodations on Mood and Future Travel Actions During A Short-term Study Abroad Experience

The global tourism and hospitality management industry has been expanding for decades, interrupted only by post-9/11 shutdowns and the 2020 coronavirus pandemic. The literature in this field has evolved over the past several decades toward more nuanced travel research related to travelers’ moods and how to keep them happy throughout their trips, and governments today are spending more than ever to market their locales to potential visitors, in order to better facilitate local tourism and increase intra-trip spending in order to secure tax dollars in their budgets. Consumer behavior literature on tourism has focused on the various on-site experiences of travelers in the past. This study will assess student attitudes toward different types of hotels during a recent study abroad, and the impact of these reactions on the likelihood of spending during the trip as well as the likelihood of repeat visits to those locations in the future.

Exploring the validity of using immersive virtual reality technique on perceived crowding of recreational environment

Perceived crowding is one of the important evaluative factors for environment quality. As a result, understanding the levels of perceived crowding is highly valued in recreation. According to previous studies, the earliest way to measure perceived crowding is to use the 9-point Likert scale. The smaller the figure, the less the users feel crowded on the spot. However, there are also different methods used in those studies to discuss the relationships between user's perceived crowding and other variables; including on-site survey, mail survey, picture simulation or virtual reality (VR). Among those different methods, as the new technology, VR may be considered the an appropriate research tool for the front-country crowing studies. In order to eliminating the limitations imposed by previous studies on measuring perceived crowding and understanding the potential of using IVR technology to measure perceived crowding. We used three studies to discuss the difference between photos and IVR, the difference between on-site experience and IVR, and the difference between on-site photo and VE in IVR method. This study progressively proves that: 1) IVR was more sensitive than photo evaluation method, and 2) IVR was not different from the on-site experience. 3) When IVR is used for research, there was no difference between on-site photo and VE. The results suggested that IVR might be more close to real on-site perceived crowding than traditional photo method; and it is possible to use 3D simulations in IVR.

Examining the Influence of Digital Information Quality on Tourists’ Experience

ABSTRACT This study investigates the influence of digital information quality in tourist experience which divided into three parts: pre-trip experience (before trip), on-site experience (during trip), and post-trip experience (after trip). The results indicate that digital information quality has direct impact on tourist experience in the pre-trip and during-trip stage and indirect impact to post-trip. This study contributes to the body of knowledge by identifying the important attributes of digital information quality, which influence tourists’ three stages of experience. It helps destination planners to create a better digital marketing strategy to attract more tourists.