On Organizational Performance Research Articles

PENGARUH CUSTOMER RELATIONSHIP, STRATEGIC SUPPLIER, INFORMATION SHARING & POSTPONEMENT TERHADAP ORGANIZATIONAL PERFORMANCE YANG DIMEDIASI INBOUND DAN OUTBOUND INNOVATION

Technological advancements and the growth of e-commerce have increased the complexity of supply chain management, making it more vulnerable to disruptions. The COVID-19 pandemic has highlighted this vulnerability, leading organizations to reassess traditional risk management approaches and emphasize collaborative partnerships to enhance supply chain value. This study aims to evaluate the impact of Customer Relationship (CR), Quality of Information Sharing (QIS), Strategic Supplier Partnership (SSP), Postponement (P), Top Management Knowledge Value (TMKV), and Knowledge Sharing Practice (KSP) on Organizational Performance (OP), with Inbound and Outbound Open Innovation (IOI and OOI) as mediating variables. Data was collected from 164 professionals in Jakarta using the Purposive Sampling method through online questionnaires on Google Forms. Data analysis was conducted using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. The results of the study show that all independent variables positively affect organizational performance, although not all of these effects are significant. This indicates that effective integration between Supply Chain Management strategies and Open Innovation can improve organizational performance. TMKV has a significant positive impact on KSP, KSP also has a significant positive impact on IOI, IOI has a significant positive impact on OP, and KSP mediated by IOI is proven to have a significant positive effect in supporting OP, while OOI mediation is not proven. This study is not intended to generalize a theory due to the limitations in sample size, industry, and geographical area.

Fly me to the moon of business performance; elevating the organisational performances trough organisational commitment and the mediating role of change management

The present research conceptualised the effect of concept organisational commitment on organizational performance in oil and gas sector in UAE and proposed the role of change management as mediating factor. The research aims to illustrate the influence of organisational commitment on organizational performance to craft the factors of change management impacts on this concept. This research conducted after spotted the gap and inconsistency pattern in academic literature for the concept sustainability, stakeholders and CSR as ecological and practical approach to tackle with the current unprecedented situation in the oil and gas sector. The authors adopted conceptual analysis as a theoretical research methodology that focused on examining and clarifying the definitions, meanings and utilisation of study key variables within a certain field, hence It aimed to ensure the consistent and accurate application of these concepts by revealing underlying assumptions and theoretical framework of stakeholder theory and the contemporary business issues. This study successfully conceptualised the effect of organisational commitment(OC) on organizational performance(OP). In addition, this study investigated the role of organizational change management OCM as a mediating variable on the relationship between organisational commitment on organizational performance OP. This research crafted the dynamic flow chart and the theoretical background for the relation of the underpinning stakeholder theory and the variables that effect the organisational performance in the oil sector that led to enrich the understanding and prospects of managers executive of these corporates to utilise that model among their organisations.

Green Human Resource Management and Organizational Performance: Structural Equation Model Evidence from Nekemte Comprehensive Specialized Hospital, Ethiopia

Organizations have been more environmentally conscious in recent years, particularly since the sustainable development target was established worldwide. Consequently, scholars' attention has been drawn to the connection between green human resource management (GHRM) and organizational performance. This study aims to investigate the relationship between organizational performance and green human resource management at Nekemte Comprehensive Specialized Hospital (NCSH), a public hospital located in Nekemte City, east Wallagga zone, Oromia regional state, Ethiopia. Data was gathered using a closed-ended, five-point Likert questionnaire survey in order to meet the study's goals. All 223 questionnaire were received and analyzed using the structural equation modeling (SEM) method. Convergent and discriminant validity tests, as well as construct and composite reliability, were performed on the specified SEM model. The outcome of these tests showed that the SEM model's validity and reliability had been attained. Further, the SEM was checked for model fit indices and it was assured that the model is fit in all aspects. The SEM results revealed positive and significant effects of green reward and compensation (GRC) with a path coefficient of 0.41 (P<0.05) whereas green performance management and appraisal (GPMA) with a path coefficient of 0.48 (P<0.05) on organizational performance (OP) of Nekemte comprehensive specialized hospital. The structural model further revealed that green training and development (GTD) and green reward and compensation (GRC) have a significant effect on green performance management and appraisal (GPMA) with an estimated path coefficient of 0.49 (P<0.05) and 0.52 (P<0.05, respectively. The effect size analysis results indicated that GRC has the largest effect on organizational performance with an estimated path coefficient of 0.55 while GPMA has appeared with an estimated coefficient of 0.45 revealing a medium effect on OP. The result from the mediation analysis has indicated that GPMA has fully mediated between GTD and OP while it partially mediated between GRC and OP. From the econometric results, it is concluded that GHRM practices are positively contributing to the performance of the organization. The overall conclusion of the study is that there are limited GRHM practices that positively contribute to the performance of the hospital. The policy implication is that better organizational performance of the hospital demands the continuous effort of putting GRHM practices at the center of the organizational goal. Further, the dual contribution of GRC and the dual advantage of GPMA need to be well exploited.

Change Management Process and Organizational Performance of Selected Telecommunication Firms in Nigeria

Purpose: The aim of this study was to examine the relationship between change management process and organizational performance of selected telecommunication firms in Nigeria. Methods: Survey design was used and the sampling object comprised employees of MTN, GLO and Airtel; measures of change management process employed were prepare for change (PC), create a vision for change (CVC) and implement change (IC) (independent variables) on Organizational Performance (ORGP) (dependent variable). Questionnaire was obtained from respondents using five (5) Likert scale. Purposive sampling method was used to select a sample of seventy-five (75) employees out of which seventy-three (73) copies were returned and analyzed via descriptive and inferential statistical tools. Results and Conclusion: Findings revealed that there is a significant positive relationship between PC and ORGP (0.048<0.05); there is a significant positive relationship between CVC and ORGP (0.000<0.05); and IC has a significant positive relationship with ORGP which is evident with the p-value (0.0038>0.05). The study concludes that change management has significant positive effect on organizational performance of selected telecommunication firms in Nigeria. Implication of the Research: The implication is that if telecommunication companies seek to enhance performance, they should engage in effective change management processes. Also, for telecommunication companies to perform optimally they should always pay adequate attention to preparation for change, create a vision for change and monitor change implementation for sustainable performance in the telecommunication industry, telecommunication firms should gather evidence from numerous sources when evaluating skill gaps. Before engaging in a deep discussion on a change, the design team must have a clear, exhaustive, and accurate overview of the existing status of the organization. Originality/Value: This study assessed how effective management process can be used to enhance organizational performance

재개발·재건축 조합원의 조직몰입이 조직성과에 미치는 영향

The purpose of this study is to define the concept from the perspective of the emerging organizational commitment(OC) and organizational citizenship behavior(OCB), and to verify the effect of organizational commitment of redevelopment and reconstruction union members on organizational performance(OP) and the mediating effect of organizational citizenship behavior. This study was empirically analyzed using the questionnaire method for members of the redevelopment association. The results of the analysis are as follows. First, it was analyzed that the OC of redevelopment and reconstruction union members had a positive(+) effect on OP. Second, it was found that the OC of redevelopment and reconstruction union members had a positive(+) effect on OCB. Third, OCBr was found to have a statistically significant impact on OP in the relationship between OCB and OP of redevelopment and reconstruction union members. Fourth, it was verified that the OCB of redevelopment and reconstruction union members played a significant positive(+) complete mediating role in the relationship between OC and OP. It is the significance of this study that the research area in the field of redevelopment and reconstruction unions was expanded by empirically verifying the OC, OCB, and OP of redevelopment and reconstruction union members.

Factors affecting Virtual Work Arrangements and organizational performance: Assessed within the context of Nepalese organizations

Purpose: This study aimed to examine the factors affecting virtual work arrangements (VWAs) and their impact on organizational performance (OP) within Nepalese organizations.Design/methodology/approach: The study utilized a quantitative research methodology, employing a sample size of 408 individuals engaged in a virtual work environment. It conducted empirical research to examine the impact of communication satisfaction (CS), job satisfaction (JS), support in computer anxiety (CA), and personal empowerment (PE) on OP.Findings: The study's findings revealed that CA had the highest significance level (β = 0.466, p < 0.05) in predicting enhanced OP. Likewise, it was seen that PE had a positive impact (β = 0.385, p < 0.05) on OP, indicating that organizational outcomes often improve when individuals experience a sense of empowerment. Additionally, it was worth noting that there was a statistically insignificant but positive association between CA and OP (β = 0.086, p > 0.05), suggesting that CA does not support enhanced OP. In contrast, JS has a negative and insignificant relationship with OP (β = - 0.097, p > 0.05) at VWAs in Nepal.Research Implications/Value: Such findings contribute to a greater comprehension of the factors influencing OP in Nepalese VWAs. In order to have a comprehensive understanding of the interplay between VWAs and OP, future research must examine additional elements and conduct more in-depth investigations.

The Impact of Big Data Analytics on Decision-Making Within the Government Sector.

The government sector has started adopting big data analytics capability (BDAC) to enhance its service delivery. This study examines the relationship between BDAC and decision-making capability (DMC) in the government sector. It investigates the mediation role of the cognitive style of decision makers and organizational culture in the relationship between BDAC and DMC utilizing the resource-based view of the firm theory. It further investigates the impact of BDAC on organizational performance (OP). This study attempts to extend existing research through significant findings and recommendations to enhance decision-making processes for a successful utilization of BDAC in the government sector. A survey method was adopted to collect data from government organizations in the United Arab Emirates, and partial least-squares structural equation modeling was deployed to analyze the collected data. The results empirically validate the proposed theoretical framework and confirm that BDAC positively impacts DMC via cognitive style and organizational culture, and in turn further positively impacting OP overall.

The impact of corporate social responsibility on organizational performance with the mediating role of employee engagement and green innovation: evidence from the Malaysian banking sector

This study aims to examine the direct and indirect effects of corporate social responsibility (CSR) on organizational performance (OP) through the mediating role of employee engagement (EE) and green innovation (GI) in the Malaysian banking sector. Moreover, this study was conducted to empirically investigate a sample of 550 employees affiliated with eight banks in Kuala Lumpur, Malaysia. The research employed the Partial Least Squares Path Modelling (PLS-SEM) technique to obtain the intended results. The findings of this research demonstrate that CSR has a positive and significant impact on OP, EE, and GI. Furthermore, EE is also significantly correlated with OP, while GI is not significantly correlated with OP. On the other hand, EE mediates the relationship between CSR and OP, while the mediating role of GI was not found. This study highlights the importance of CSR programs in promoting EE and encouraging GI. Ultimately, these initiatives affect organizational performance within the banking sector. This study makes a theoretical contribution by investigating the mediating impacts of EE and GI on the relationship between CSR and OP within the banking sector. Moreover, these findings benefit future researchers interested in exploring the banking sector’s performance.

The mediating role of ICT on the impact of supply chain management (SCM) on organizational performance (OP): A field study in Pharmaceutical Companies in Jordan

This research aims to identify the Mediating role of ICT on the Impact of supply chain management (SCM) on organizational performance (OP), a field study: of pharmaceutical companies in Jordan. To achieve the aim of the research, the researcher used the descriptive analytical approach. The research population is all the employees in the three pharmaceutical companies listed on the Amman Stock Exchange (1,528), A suitable sample content of (400) employees was chosen, questionnaires were distributed using Google Forms, and the percentage of correct questionnaires was (85%), The research concluded that SCM with its dimensions has an impact on OP in pharmaceutical companies in Jordan, CRM does not exhibit a notable impact on the dependent variable OP and this research provides robust support for ICT mediating the relationship between SCM and OP in pharmaceutical companies in Jordan. The research recommended pharmaceutical companies to explore strategies to enhance their customer relationships and it also recommends pharmaceutical companies to invest in and enhance ICT infrastructure and capabilities, this research also recommends future studies to examine the role of artificial intelligence (AI) instead of (ICT) mediator between (SCM) and (OP).

The mediating effect of TQM on the relationship between market orientation and organizational performanc

The purpose of the present paper was to explore whether total quality management (TQM) mediated the influence of market orientation (MO) on organizational performance (OP). The study was conducted using a quantitative way of investigation with the help of the survey instrument as the primary tool for data collection. Firm ICT managers completed the survey, and the data collected was used to explore the pathways proposed. After having been collected, the data were screened using the SPSS 26 version, and the hypothesized correlations were tested using the same data. The results indicate that both MO and TQM had significant impacts on OP. Such a connection was also impacted by the implementation of TQM. The information and communication technology (ICT) industry is popular among developing countries and is considered as one of the most employers and tools that fasten economic progress. The results provide new insights into the relationships and impacts of MO and TQM on organizational performance to owners/managers, practitioners, and academicians in the ICT sector. The owners and managers can serve as the guidelines to make better decisions in implementing MO with TQM standards to outperform in all aspects and sustain market competition. The owners and managers are advised to develop better strategies to adopt MO and TQM plans into more effective and performance-oriented approaches. This study is the first to do empirical research on the connections between overall quality management, market orientation, and organizational performance in the ICT sector of an Arab developing country.

Human resources practices as a moderator for inculcating lean thinking in IT organizations – an empirical approach

PurposeHuman Resource Practices (HRPs) have undergone a revolutionary change, with their practices being more strategic for facilitating the change process. Extant literature studies the impact of Lean Thinking Practices (LTPs) on Organizational Performance (OP). However, the role of HRP as a strategic partner in the inculcation of LTP appears to have been explored sparingly. Hence, this paper aims to identify the specific HRPs that enhance the impact of Lean Thinking on OP.Design/methodology/approachA cross-sectional survey method was adopted. A total of 528 responses from IT organizations across various levels and processes were collected. The proposed conceptual framework was tested and validated SPSS-Process Macro.FindingsFindings revealed that the presence of HRPs as moderators is significantly impacting the relationship between LTP and OP. LTP when moderated by HRPs significantly impacts employee well-being when compared to other performance variables.Originality/valueThis study is a maiden attempt to study the role of HRP in the inculcation of LTP in IT organizations. Earlier studies, which have mainly concentrated on the need for Human Resource (people) involvement, have spoken and researched less about the specific HRPs in the inculcation of LTP. An empirically validated specific HRP for inculcating LTP in IT organizations is a significant contribution.

Quality Management Systems Implementation and their Output on Productivity and Organisational Performance

The companies that struggle with the problem of inefficient resource usage are most likely those with the absence of an effective management system. Organizational performance can be greatly enhanced through the systematic measurement, monitoring, and improvement of the quality of a company's offerings. This paper presents a study that determines the relationship between applying quality management systems (QMS) on organi-zational performance (OP) and impacts and benefits generated by their implementation. The main purpose of the article is to survey the effect of QMS on organisation efficiency based on the concept of change management. Data was collected from randomly selected employees from the top and middle management through questionnaire survey to check the implementation process and effectiveness of QMS. The collected data were analyzed using Statistical Package for Social Sciences (SPSS). The results of this study confirm that there are some positive effects on organisational management variables and establishing training and explanation courses and meetings. Organisational impacts such as efficiency, consumer satisfaction, employee performance, profitability, internal improvement, competitive advantage, supplier relationships and quality of products and services can be also highlighted. The findings from this study are expected to support management’s decision to implement QMS if one of their objectives is to use their resources efficiently. Customer's needs and perceptions are also considered by an adequate feedback system, proper audits, and management reviews. It is shown that QMS can only be successful if top management are persuaded to take a sustained and active role in the implementation process, it is essential to regularly conduct training in this area in order to instill habits and make employees more amenable to the change of working methods.

STRATEGIC INFLUENCE OF PROJECT MANAGEMENT ON PERFORMANCE OF SELECTED CONSTRUCTION INDUSTRY IN DELTA STATE, NIGERIA

The study investigated the effect of project management on organizational performance of selected construction companies in Delta State, Nigeria. The specific objectives of this study were to provide evidence on the effects of monitoring and evaluation (M & E) on organizational performance and to ascertain the influence of risk management on organizational performance. Three construction firms located in Asaba metropolis of Delta State were selected. The study relied on primary data which were obtained using structured questionnaire administered to 169 purposively selected respondents of the construction firms. The data collected were analyzed using Analysis of Variance (ANOVA) and correlation analysis in pursuance of the stated specific objectives of the study. The result showed that monitoring and evaluation and risk management have significant effects on organizational performance of the selected construction firms. The study concluded that M&E in particular has a good and significant impact on organizational performance (OP). As a result, construction firms should keep up with and grow strategic channels of project delivery to ramp up on performance. The study recommended that project management practices should be applied systematically to the project cycle from initiation to the close out stage of projects among others
 Keywords: Business Intelligence, Profitability, Operational Performance, Level of Competition, Project Performance.

Identifying the missing link between training and development and organizational performance: A mediated moderation approach

This study aims to examine the effect of training and development (TD) on organizational performance (OP), the parallel mediating effects of employee engagement (EE), employee commitment (EC), and employee retention (ER). The study also empirically tests the moderating role of performance appraisal (PA). A quantitative methodology was used to analyze the cross-sectional sample data collected from 500 workers in the ready-made garment (RMG) industry in Bangladesh through a simple random sampling technique. The data was analyzed using SPSS and PLS-SEM. The results indicated a significant positive effect of TD on OP. Additionally, EC, EE, and ER were found to mediate the relationship between TD and OP. Furthermore, the study revealed that PA moderated the associations between EE and OP, and ER and OP. These findings have important implications for managers, policymakers, factory owners, government officials, and RMG employees. The insights gained from this study can also help organizations to better understand the critical role that employee engagement, commitment, and retention play in translating training and development investments into improved organizational performance.

Determinants of blockchain adoption and organizational performance in the healthcare sector in India

PurposeBlockchain technology (BCT) has multiple benefits across industries in varied contexts, but limited organizations have adopted such disruptive innovative technologies in the healthcare industry in India. The research on advancing the understanding of blockchain adoption (BCA) determinants in India's healthcare industry is limited. Thus, the study aims to identify the BCA determinants in the healthcare sector in India. Further, the impact of BCA was examined on organizational performance (OP).Design/methodology/approachThe study utilizes Technology, Organization, and Environment (TOE) framework to investigate the determinants of BCA in the healthcare sector in India. The data were gathered using a seven-point Likert seven-point ranging from “strongly agree” to “strongly disagree” from 272 respondents working in the healthcare industry in India. The relationship within the framework was investigated using structural equation modeling.FindingsThe results demonstrate the positive impact of top management support, organizational size, organizational readiness, competitive pressure and government support on BCA in the healthcare sector. On the other hand, compatibility, security and privacy issues do not affect BCA. The results emphasize and validate blockchain’s importance in improving OP in the healthcare sector. Further, the results indicate that non-technological factors are paramount to improving BCA within the healthcare sector. Organizations should invest in employee training and development to ensure their staff have the necessary knowledge and skills to effectively manage BCT.Research limitations/implicationsThe model was developed for BCA in the healthcare sector in the Indian context; however, the model applies to other countries with the same business environment. Hence, the model can be further examined in diverse countries to generalize the findings.Practical implicationsThe study offers valuable insights into the factors that influence BCA and OP in the healthcare sector. The results of this research can be used to inform policy decisions and guide practitioners toward promoting and facilitating the use of BCT in healthcare organizations.Originality/valueTo the best of the author’s knowledge, the present study is the first of its kind to examine the TOE framework in BCA within the healthcare sector and its implications on OP.

Blockchain Technology and Sustainable Supply Chain Practices: Leading Towards Organizational Performance

Today’s world is changed; the only constant thing is digital technologies galloping and enveloping all walks of life; blockchain is the most pertinent of the available technologies. Due to the high demand for the technology, this research tests blockchain technology (BTT) and its influence on organizational performance (ORP) while incorporating recycling and remanufacturing (RRM), green design (GDN), and green purchasing (GPP) as mediators to ascertain the relation between the two constructs. The data for the research is collected from the Malaysian manufacturing sector. The data was collected from four hundred enterprises, and regression analysis was used for statistical inference through Smart PLS. Significant results are found between BTT and RRM, BTT and GDN, BTT and GPP, RRM and ORP, and GDN and ORP. The study’s result also confirms that no significant value was found between GPP and ORP.

The causal factors that affect the organizational performance of large-size companies in Thailand through HR analytics

Purpose: The purpose of this study is to investigate the impact of the causal factors, namely Organizational Culture (OC), Technology Adoption (TEA), and HR Competencies (HRC) on Organizational Performance (ORP), with a focus on the moderating effect of HR analytics (HRA).
 Design/Methodology/Approach: Data were collected using the purposive sampling method from 498 top management in the human resources department working for large-size organizations in Thailand. Confirmatory Factor Analysis (CFA) and Structural Equation Model (SEM) are applied as statistical techniques to validate and test the proposed hypotheses of the conceptual framework.
 Findings: Results give strong supporting evidence to accept all the proposed hypotheses that the studied factors are contributing to each other and creating an impact on organizational performance.
 Conclusion: It is confirmed that ORC, TEA, and HRC have positively impacts on HRA and ORP. In addition, it is also confirmed that HRA acts as a moderating factor to facilitate the impact of ORC, TEA, and HRC on ORP.
 Research Limitations/Implications: The scope of this study only focuses on large-size organizations that operate in Thailand.
 Practical Implications: This study provides guidelines for an organization to improve factors that can have a positive impact on their performances.
 Contribution to Literature: This study serves as one of the pioneering contributions to the field of HRA and its implications for ORP.

The Effect of Customer Knowledge Management on Organizational Performance

Nowadays, the development of knowledge management (KM) does play an important role in the concept of Customer Knowledge Management (CKM). This development shows the rapid change in all areas of life, due to the effects of globalization and the development of highly acclaimed KM. On the other hand, CKM is considered important, because its implementation benefits the field of operations and services, that can improve personal competence, maintain availability knowledge, innovation and product development. Therefore, scholars regard CKM as a strategic resource for businesses to improve innovation, facilitate the detection of new market opportunities, and support long-term customer relationship management (CRM). However, literature suffers from a lack of understanding of customer knowledge’s role in improving the performance of organization. Thus, the purpose of the study is to investigate the impact of CKM on organizational performance (OP). This study uses a questionnaire and statistical analytical techniques (Structural Sequential Equation Model) to explore the effect of CKM on OP. The statistical population of this research includes 500 insurance companies in Malaysia. The sample size was estimated 258 people by using Krejcie and Morgan Morgan Table (1970) and stratified sampling method was used. Data collection tool is close ended questionnaire with Likert's five-option scale. Therefore, 516 questionnaires were distributed and 180 returned questionnaires were analyzed. Measurement model was analyzed to determine data validity and the hypotheses were tested using structural model. The findings showed that that CKM dimensions namely; Knowledge for customers (KfC), and Knowledge from Customers (KfrC) had a positive impact on the performance of organization and provides competitive advantages. However, knowledge about customers (KaC), indicated insignificant impact with OP. This study provides clear implications related to the theory and contributions to the literature related to CKM as well as in insurance industry. The study also provides invaluable insightfulness to various stakeholders including policy makers, institutional support and insurance agent about the importance of knowledge about customers (KaC), Knowledge for customers (KfC), and Knowledge from Customers (KfrC) in determining the performance of insurance industry. Hence, organizations should acquire valuable customer knowledge in order to enhance the relationship with customers, as well as enhance their performance.

The Strength of Corporate Governance Metrics on Organizational Performance of Nepalese Telecom Industry

The purpose of the study was to understand and analyze the strength of corporate governance (CG) on organizational performance (OP) of the Nepalese telecom industry from the employees' perspective. It adhered to a descriptive study approach and employed an organized questionnaire survey instrument. Two market-leading telecommunication service provider companies of Nepal, Ncell and Nepal Telecom, and their employees were considered the object of the study. It collected 387 responses through a random sampling method. The survey instrument included 18 items and was divided into three segments to collect required data that was processed with the help of SPSS and AMOS software. The study identified nine observable CG performance metrics inside two latent variables, management and leadership (ML) and management competency (MC), to evaluate CG performance and revealed that each performance metric offers a partial explanation for the synergistic effects on OP. The study's findings provided evidence to previous studies that CG performance positively and significantly affects the OP. In addition, the results of the study would deliver useful suggestions for comprehending the primary drivers of CG performance metrics in the Nepalese context.

Synergistic effect of TQM-SCM initiatives in organizational performance: evidence from the service (logistics) sector

PurposeThis study aims to explore the synergetic effects of total quality management and supply chain management (TQM–SCM) initiatives and their effects on organizational performance (OP). This research has been conducted in Pakistan’s logistics sector. The research reveals the synergistic effect of TQM and SCM initiatives and their effects on OP.Design/methodology/approachThe constructs of the TQM and SCM were chosen after reviewing the literature that was critical for the logistics sector. The synergetic effect of TQM–SCM on OP has been evaluated. The mediating, direct and indirect effects were also evaluated in different models independently. Structural equation modelling was applied to drive the results via using AMOS.FindingsIt was observed during the analysis that both the TQM and SCM have a significant effect on OP. Both TQM initiatives have directly correlated to the improvement in SCM, and both have a positive effect on an organization. This research study has aided logistics firms that are focusing on TQM and SCM planning and implementation. The results can give management a better and more in-depth knowledge of the TQM initiatives and OP.Research limitations/implicationsThe data was collected through email and personal visits from different organizations. The data was collected through an adopted questionnaire. It is found in the study that many people at the managerial level have limited knowledge regarding SCM and TQM. The results may vary if the knowledge of the employees is improved.Practical implicationsThe current study presents an upscale addition by examining the function of SCM and TQM linkage in OP as well as their relationship. The evaluated model serves as a guideline for firms looking to expand and achieve maximal OP.Social implicationsText.Originality/valueThe evaluated model is developed in this study that serves as a guideline for firms looking to expand a new method to reach maximum OP.