Change Management Process and Organizational Performance of Selected Telecommunication Firms in Nigeria

Abstract

Purpose: The aim of this study was to examine the relationship between change management process and organizational performance of selected telecommunication firms in Nigeria. Methods: Survey design was used and the sampling object comprised employees of MTN, GLO and Airtel; measures of change management process employed were prepare for change (PC), create a vision for change (CVC) and implement change (IC) (independent variables) on Organizational Performance (ORGP) (dependent variable). Questionnaire was obtained from respondents using five (5) Likert scale. Purposive sampling method was used to select a sample of seventy-five (75) employees out of which seventy-three (73) copies were returned and analyzed via descriptive and inferential statistical tools. Results and Conclusion: Findings revealed that there is a significant positive relationship between PC and ORGP (0.048<0.05); there is a significant positive relationship between CVC and ORGP (0.000<0.05); and IC has a significant positive relationship with ORGP which is evident with the p-value (0.0038>0.05). The study concludes that change management has significant positive effect on organizational performance of selected telecommunication firms in Nigeria. Implication of the Research: The implication is that if telecommunication companies seek to enhance performance, they should engage in effective change management processes. Also, for telecommunication companies to perform optimally they should always pay adequate attention to preparation for change, create a vision for change and monitor change implementation for sustainable performance in the telecommunication industry, telecommunication firms should gather evidence from numerous sources when evaluating skill gaps. Before engaging in a deep discussion on a change, the design team must have a clear, exhaustive, and accurate overview of the existing status of the organization. Originality/Value: This study assessed how effective management process can be used to enhance organizational performance