Onboarding Experience Research Articles

ISM Code implementation: an investigation of safety issues in the shipping industry

Acknowledging that shipping safety continues to be a major topic of interest in the maritime community, the present study attempts to identify the critical factors of International Safety Management (ISM) Code implementation, to identify the dimensions that describe whether the ISM Code has fulfilled its intended purpose as well as to assess their interrelationships. Moreover, the present study aims to explore whether the fulfillment of the Code’s intended purpose is associated with accident reduction. Evidence was drawn from a sample of 63 masters and chief officers who have hands-on onboard experience on ISM Code implementation and data were analyzed through the use of Exploratory Factor Analysis (EFA), correlation analysis, and binomial logistic regression. Findings indicate that the critical factors of ISM Code implementation can be categorized in the crew-related and the company-related dimensions. Also, the fulfillment of the intended purpose of the ISM Code consists of the factors of safety management system efficiency and increased safety, which were also found to be significantly associated with the crew-related dimension of ISM Code implementation. Finally, results showed that both safety management system efficiency and increased safety increase the probability of accident reduction at the highest level.

Longitudinal Study Transformed Onboarding Nurse Graduates.

The outcomes of a longitudinal research study on a nurse residency program indicated improvement in the onboarding experience for new graduate nurses. Practice changes and implications for nursing professional development practitioners resulting from the study include the number and orientation of preceptors, program length standardization, and improvement of emergency clinical response education. Additional research studies were implemented to further explore issues novice nurses and their proficient registered nurse colleagues experience throughout the organization.

Autonomous Mars-Gravity Enabling Quadrotor

Study of various physical phenomena in reduced gravity environments is of importance to several branches of science. This paper describes the trajectory design and automation control strategy for a quadrotor to maintain an acceleration such that a payload on-board experiences Mars-gravity for a short time period. A 1-D vertical trajectory with time varying acceleration is proposed for this purpose. A detailed kinematic analysis is presented to arrive at an acceleration schedule for the quadrotor to follow this trajectory. The analysis will also enable a designer to choose an appropriate motor-propeller combination for a quadrotor to follow this trajectory, given the constraints on peak altitude of the executed trajectory and duration for which reduced gravity needs to be maintained. The efficacy of the proposed approach and automation strategy is demonstrated using a detailed 6-DoF model simulation. Since the proposed trajectory is highly unsteady, the widely used steady state thrust model for quadrotors will not suffice. Therefore, a better thrust model is developed using blade element theory where the model parameters are estimated using experiments conducted in a wind tunnel. Our kinematic analysis shows that an appropriately designed quadrotor is capable of replicating Mars gravity environment for duration of 4 seconds while executing a vertical trajectory with peak altitude less than 45 m, which is validated through simulation and a preliminary flight test.

Exploring the building components of on-board cruise experience

ABSTRACTIn the last six years, cruise tourism growth has slowed down considerably. Bearing in mind that competiveness of cruise companies is based on the successful delivery of high-quality cruise experiences, the aim of this study is to explore the components that have a positive impact on the on-board cruise experience. An inductive approach based on the interpretivist paradigm was adopted due to the explorative nature of this study. The results suggest that passengers co-create their on-board cruise experience thru dynamic interactions with employees, other guests and the service ambience of the cruise ship. In addition, the on-board cruise experience is significantly impacted by service quality, experienced emotions and four realms of experience. It is this author’s hope that this study will not only expand the current theoretical understanding of the on-board cruise experience, but that it will also provide valuable managerial insights on cruise experiences.

Relationship between onboarding experience and turnover intention: intervening role of locus of control and self-efficacy

PurposeThe purpose of this paper is to find industry wise differences in relationship between onboarding experience (OE) and turnover intention (TI). An attempt has been made to find the intervening role of psychological variables such as locus of control and self-efficacy.Design/methodology/approachAn online questionnaire was administered to 596 newcomers in five industrial sectors: fast-moving consumer goods, information technology (IT), pharmaceuticals, automobile manufacturing, and hospitality. The questionnaire measured the constructs of locus of control, self-efficacy, perceived OE, and TI.FindingsInverse relationship was found between perceived OE and TI. There is a significant positive relationship between motivation-based self-efficacy and TI which is mediated through OE. Affective self-efficacy moderates the impact of OE on TI, such that for individuals with low efficacy the inverse relationship between OE and TI is strong, but for individuals with high self-efficacy the relationship between the two variables is direct. The OE in automobile manufacturing industries is significantly higher than other industries. TI is significantly higher in IT and hospitality industries. Exploratory factor analysis of the instrument on OE led to extraction of four factors. Based on socialization resource theory, they were termed as orientation, socialization, task characteristics and leadership. Aspects of socialization and leadership are most significant factors in determining TI across industrial sectors, whereas in case of the hospitality and automobile manufacturing sector it was found that better the task characteristics higher is the chance of TI.Originality/valueThere are limited studies linking various aspects of OE with TI across industries, especially in the Indian context. So, this will be the unique contribution of this research.

A Study of Comparison between Cruise Tours in China and U.S.A through Big Data Analytics

The purpose of this study was to compare the tours between China and U.S.A. through the semantic network analysis of big data by collecting online data with SCTM (Smart crawling & Text mining), a data collecting and processing program. The data analysis period was from January 1st, 2015 to August 15th, 2017, meanwhile, cruise tour, china, cruise tour, usa were conducted to be as keywords to collet related data and packaged Netdraw along with UCINET 6.0 were utilized for data analysis. Currently, Chinese cruisers concern on the cruising destinations while American cruisers pay more attention on the onboard experience and cruising expenditure. After performing CONCOR (convergence of iterated correlation) analysis, for Chinese tour, there were three clusters created with domestic destinations, international destinations and hospitality tourism. As for American tour, four groups have been segmented with expenditure, onboard experience, brand and destinations. Since the tourism of America was greatly developed, this study also was supposed to provide significant and social network-oriented suggestions for Chinese tourism.

Recognising and thwarting transaction and payment laundering

The internet has facilitated economic growth, new mass retail models and financial inclusion for the under-banked and micro-businesses. At the same time, however, it also enables new avenues of crime. The ease with which goods can be sourced and distributed online has enabled cyber criminals to thrive. Their endeavours are severely compromised, however, when credit card networks and acquirers deny access to payment systems. Criminals have adapted by utilising transaction laundering — the use of online ‘front’ businesses, and payment laundering — the use of alternative payment methods (APMs) with less mature risk policies. While credit card systems have strict rules and processes, APMs like peer-to-peer, e-wallet and money transfer have less robust due diligence and monitoring practices. Perpetrators dubbed ‘payment hustlers’ rotate between different front businesses and different payment methods through trial-and-error until they gain safe passage into the payment system. Banks and payment service providers can secure their operations through both organisational and technological best practices. Furthermore, rigorous due diligence can coexist with a smooth business customer onboarding experience.

Review of the Onboarding Experience of a New 20% Human Immune Globulin for Subcutaneous Administration (SCIG 20%): Correlation of Infusion Parameters and Adverse Events (AEs)

Review of the Onboarding Experience of a New 20% Human Immune Globulin for Subcutaneous Administration (SCIG 20%): Correlation of Infusion Parameters and Adverse Events (AEs)

‘On-Board Experience’: A Study on First and Business Class Frequent Flyers

Competition among airline companies demands for a constant and careful evaluation of emerging consumer trends. The demand for on-board services was explored through a means-end study. 40 first and business class frequent flyers were interviewed in order to uncover the individual values associated with their motivations towards products and services. Results showed the significance of spiritual self-development, self-care and relational values as main drivers for multiple needs explaining preferences for health, information and communication related products within an experiential framework. Managerial implications for innovation are discussed.

目視と計器による情報が避航判断に及ぼす影響について

The purpose of this study was to examine whether the collision avoidance judgement of seafarers is affected by each information sources, radar and visual. 22 seafarers who had onboard experience participated in the experiments using ship-handling simulator. Subjects were divided two groups, one group was conducted experiment for visual source, and another group was for radar source. This study investigated influence of each information source basis on results of their judgement, reasons why they made the decision, vessels which they paid attention to during experiments, and evaluations of their decision making by themselves. As a result, the judgements in both sources showed no differences. It was suggested that ships which the subjects paid attention to the decision making was different between each information source, even if the results of their decision were the same.

Cruise destination brand awareness as a moderator in motivation-satisfaction relation

Purpose The aim of this study is to examine cruise destination branding as a new resource for a region to promote an area as a differentiated cruise destination. The authors specifically study how the perceived brand awareness of a destination moderates the relation between cruisers’ motivation and destination satisfaction and word-of-mouth (WoM). Design/methodology/approach A statistical model was adapted from relevant literature and applied in the context of cruise destination branding. The model was tested by measuring Cronbach’s alpha coefficients and the fit of the model through confirmative factor analysis. Hierarchical regression analysis and moderated regression analysis were also conducted. The sample consisted of British cruisers (n = 182) visiting the city of Pori in Finland. Findings The findings suggest that factors that impel people to take cruises (social recognition, self-esteem, discovery, socialization, convenience and value) have a significant impact on satisfaction with the destination, whereas brand awareness is recognized as a moderator in the relation between social recognition and destination satisfaction and WoM. Research findings provide a framework to discuss and analyze the cruise tourism business in a holistic way. Whereas the earlier studies have focused on onboard experiences, in this study, the focus of attention is on the onshore experiences of the cruisers. Research limitations/implications The study is focused on one Baltic Sea cruise destination, the British Cruise Company and a limited segment of senior British passengers. Practical implications By measuring cruisers’ internal travel motives and their perceptions of the brand awareness of the port-of-call during the cruise, or the destination, the results offer destination marketing organizations valuable information to develop their offerings to meet the needs of future travelers and visitors. Originality/value The study contributes to the cruise destination literature by linking the perceived brand awareness of a destination to motivational factors of the tourist and further to destination satisfaction and WoM behavior specifically in the context of onshore experiences.

We Are Happy To Be Here: The Onboarding Experience in Academic Libraries

ABSTRACTThis study looks at the organizational entry or onboarding experience of 20 new academic librarians through a series of interviews. The goal is to explore what new librarians in a variety of settings and career stages consider most important for them to learn during onboarding and the best approaches for sharing information with them. The study also explores how much institutions are actively learning about the signature strengths of new employees as part of the onboarding process. The authors conclude with recommendations for additional research and onboarding process improvements.

Segmenting Luxury Cruise Tourists Based on Their Motivations

People cruise for many different reasons. For cruise line management, understanding what these motives are, and specifically which segments have different motives, is extremely important in engineering appropriate on-board experiences and marketing efforts. Thus, the primary purpose of this study was to measure common motives for cruising, in order to develop segments of cruisers based on these motives. A secondary purpose was to look for differences between the profiles of the resultant groups. Results of a cluster analysis of nine primary motives for cruise travel revealed five clusters termed: Relaxers, Socializers, Cultured, Unmotivated, and Highly Motivated. Each of the groups was found to be different demographically, and in their travel behavior, yet no differences were found in how they evaluated their cruise experiences. Implications for both developing cruise programming and marketing are discussed.

From low-cost airlines to low-cost high-speed rail? The French case

This paper explores OUIGO (pronounced ‘we go’), the low-cost high-speed rail (HSR) service launched by the French state-owned railways in April 2013. In this exploration, we (1) compare OUIGO with the traditional French HSR and the low-cost airlines (LCAs), and (2) analyse fares proposed by OUIGO and its competitors. We thus analyse the new service in terms of production conditions, communication, marketing, booking, network geography, at-terminal and on-board experience and fares. We find that the railway industry’s constraints (including market regulations, technical rigidities and incumbent employment relations) affect the OUIGO business model, which appears as a hybrid between LCAs and traditional French HSR carriers, although fares can be very attractive indeed.

Impacts of cruise service quality and price on vacationers’ cruise experience: Moderating role of price sensitivity

In view of the increased interest in cruise vacations and limited study on cruises, the purpose of this study was to shed light on an understanding of cruise vacationers’ evaluations of onboard experiences with cruise lines in North America and their loyalty-formation process. The empirical results revealed that interactional quality and outcome quality were significantly and positively associated with novelty and perceived value which in turn, affected satisfaction and loyalty. In addition, perceived price was a significant and negative predictor of perceived value. The moderating function of price sensitivity showed that novelty was more effective in inducing satisfaction in the low price sensitivity group and it was more effective in enhancing perceived value in the high price sensitivity group. Overall, these results help cruise line operators who observe that cruise vacationers have become more demanding on service quality, price, and value. Practical and theoretical contributions are discussed.

Community Rideshare for a Small City

Empty seats in private vehicles move across regions over a large service area at a high frequency. Decades of publicity campaigns have denounced hitchhiking as dangerous despite a lack of objective evidence that indicated increased security risks. Even so, drivers in and around the small metropolis of Lawrence, Kansas, demonstrated that they were willing to share their empty seats with people who used the Lawrence OnBoard rideshare system, which had its basis in hitchhiking. Lawrence OnBoard gathered data on 121 rides in initial system trials, interviewed 18 riders, and solicited mail-in surveys from participating drivers. For more than half of the 121 trips, riders waited fewer than 5 min on the roadside before someone provided a ride. Two important factors that contributed to the quick pickups were the rider's choice of pickup location and a clear declaration of desired destination presented on an official-looking ride board. The 5% of trip attempts that proved fruitless were quickly remedied by a change in pickup location. Rider interviews indicated that people felt anxiety before a pickup and then felt comfortable with their drivers as long as the vehicle had adequate room and had working seat belts and no one was smoking. Lawrence OnBoard's experience can serve as a possible model to increase rideshare and mobility in cities smaller than the typical major metropolises known for dynamic carpool (or slugging) systems.

Physician-leader on-boarding: the Cleveland Clinic experience

Purpose – Because leadership competencies differ from the clinical and scientific competencies that make physicians successful in their clinical and scientific roles, leadership development programs are now receiving attention. Design/methodology/approach – As one component of the leadership development program at the Cleveland Clinic, the Physician-Leader On-Boarding Program offers newly appointed chairs a structured interaction with executive coaches with the goal of increasing self-awareness and, secondarily, developing a personal leadership development plan. New leaders review their inventory of healthcare leadership competencies and receive expert guidance regarding their ratings on a 360o feedback assessment and a self-rated psychometric instrument. The final activity of the two- to three-month program is the new leader's presenting and discussing a personal leadership development plan with the coaches. Findings – Between December 2006 and June 2010, 25 new Cleveland Clinic department or institute chairs participated in the program, of whom 22 were invited to participate and 14 responded to a survey regarding their experience of the program. Respondents rated the program highly 4.92 out of maximum 5 on “I would recommend the program to my colleagues,” and also suggested that expectations could be better clarified, that the scope of on-boarding should be broader, and that longitudinal coaching should be offered. Originality/value – The results generally support the value of an on-boarding program for new physician-leaders while identifying future opportunities. The aforementioned suggestions regarding broader scope, clear expectations and follow-up are discussed as opportunities to strengthen the on-boarding experience, and to identify areas that may need to be reinforced.

Cruise passengers' experiences in coastal destinations – Floating “B&Bs” vs. floating “resorts”: A case of Croatia

While intranational micro-cruises present a new and exciting tourism segment and a potentially powerful promotional tool for some countries and coastal destinations, the growing body of cruise research has focused almost all attention on large international cruises and onboard experiences. Hoping to assist in filling this void, this research explores micro-cruise travelers' demographics/tripographics characteristics and satisfaction with the coastal destination's individual attributes in regards to revisit/repurchase and word-of-mouth intentions (RWOMI). Data were collected on 25 different ships in two Croatian ports over four months in 2009. The influence of satisfaction factors and demographics/tripographics on travelers' RWOMI was assessed by logistic regression. Further, micro-cruise and large international cruise travelers' characteristics were compared. The results revealed significant differences in travelers' demographics/tripographics and satisfaction with the different coastal destination attributes between the two cruise segments. Satisfaction with general country attributes, gastronomy and tourism destination product increased likelihood of micro-cruise travelers' RWOMI. Theoretical and managerial implications and opportunities for future research are discussed.

해양계대학교 실습해기사들의 유해화학물질 취급에 관한 연구

해양계대학교 실습해기사들은 승선하기 전 필요한 안전교육을 충분히 이수하고 승선해야 되지만 기초안전교육만 이수하고 승선을 하며 승선실습을 마치고 졸업 전까지 남은 학기 중 상급안전 교육과 탱커선 교육을 이수하고 있다. 그러나 해양대학교 실습해기사들은 선박회사 승선실습 과정 중에 위험에 노출되는 많은 작업들을 하게 된다. 이처럼 대부분의 상선들은 ISM관리 하에서 선박회사 및 승선하는 선박에서 각종 점검표에 의해 사전 교육을 행하고 작업을 하는 것이 당연한 것이다. 그러나 본 연구조사 결과 선박회사와 승선하는 선박 및 해양대학교에서도 교육이 제대로 이루어지지 않고 있으며 특히 '유해화학 물질의 취급'은 승선 경험이 없는 실습해기사들에게 상당한 위험이 되고 있다. 또한 승선실습 해기사들은 유해화학물질 취급에 관한 개인안전과 취급에 관한 사전교육이 없이 승선하게 되는 경우가 대부분이다. 이로 인해 실습해기사들이 승선실습 중 유해화학물질 취급 부주의와 무지로 인해 신체적 손상을 입고 하선을 하거나 승선에 어려움에 처하는 경우가 종종 발생하고 있다. 따라서 사고를 미연에 방지하기 위해서는 승선 실습 전에 해양대학교에서 이 부분의 철저한 교육이 이루어져야 하고, 선박회사에서는 취급하는 유해화학물질의 안전에 대한 데이터 베이스화가 체계적으로 갖추어져야하며, 각 선박에 맞는 유해화학물질 안전교육을 위한 온라인 켄텐츠 개발이 절실히 필요하다. 또한, 선박회사에서는 유해화학물질 안전점검일지를 만들어 관리감독하고, 선박에서는 이에 관한 교육을 이수한 관리책임자를 지정하여 안전교육과 관리를 하여야 할 것을 제안한다. Maritime University cadets must be on board ship's after thoroughly completing a Basic Safety Training Course. During their spare semester they must complete basic principle of the course and then, attend to both Advanced Safety Training Course and Tankers Training Course before they graduate. However, all cadets are exposed to risks during their onboard training. It means that most of commercial ships have to train them before boarding and perform duties according to all sorts of check lists based on the ISM. Accordingly, this research will deal with the treatment for toxic chemicals which is not fully covered by shipping firms, vessels and even a Maritime University for cadets. The lack of pre-knowledge about it is considerably hazardous to the cadets who have no onboard experience. As stated above, the majority of the onboard cadets board their ships without previous training on treatment and knowledge for toxic chemicals. As a result, there are some cases that cadets are injured due to the lack of knowledge to treat toxic chemicals and due to carelessness. Furthermore, they end up leaving a ship prematurely. To prevent these incidents from occurring, this paper recommends thorough training before going onboard provided by Maritime University, the systematic database on the safety of the toxic chemicals and the development of the online contents for safety education of toxic chemicals fitted on each ship's types are necessary to avoid risks and accidents onboard. Furthermore, it is suggested that shipping companies should manage the ship according to the safety check list on toxic chemicals and the crew in charge with qualification for the treatment of toxic chemicals should provide a safety education and supervision.

本船の離着岸操船支援時における曳船の挙動調査

The law and training system of pilotage have been changed since 2007 in Japan, and third grade pilots' education have been started from next year. The pilots had no on-board experience, so the pilots did not have the skill and knowledge to use tug boats. The pilots are studying how to use the tug boats by ship handling simulation. When a pilot commands a ship for berthing and unberthing by the tug boats' supporting, time lags and the action time of the tug boat occur and are changed with ships' gross tonnage, speed and etc. Usually the time lags between the actions and the answers break out by a tug boat captain's decisions. In this paper, the authors investigate the action time and the time lag between the action and the answer of the tug boat, when supporting for berthing and unberthing. If the pilots have knowledge about the time lag, they can order safely to tug boats at the appropriate time.