Office Hotel Research Articles

English lesson material of reservationist professions in handling personal hotel rooms through telephone

Reservationist / reservation officer of Front Office Hotel is in charge of handling hotel room reservations. The duty of the hotel's front-line reservationist is to record and complete tasks related to hotel room orders, filing room reservation data, control room inventory well, calculate forecasting, make arrival list guests (arrival list) based on existing bookings, create group information lists, create VIP information lists, create room occupancy statistics, and create daily, monthly, and yearly reports. One ability to apply good selling techniques namely the ability of a reservationist to communicate with foreign guests using the English language. English is the language of international communication, which is needed by employees who work in the world of tourism and hotels in Bali, especially for hotel front reservationist. A hotel front desk reservationist is required to communicate using the correct and standard English when serving guests who make hotel reservations. Reservationists who accept hotel room bookings by phone, usually start the conversation using the standard greeting. As a reservationist, the understanding of hotel products should really be considered, such as the location of the rooms, the types of rooms available, the applicable room rates and other service facilities available at the hotel.

Experimenting with Commodities and Gifts: The Case of an Office Hotel

The article explores four different images of the relationship between market economy and gift economy drawn from economic sociology and anthropology. Second, it presents a case study of an office hotel, which experimented with the relationship between markets and gifting by urging the companies it hosted to share knowledge and commercial contacts. Drawing on Callon's notions of framing and overflowing, the article shows how various interactions (`overflows') either displaced, supported or reinvigorated the boundaries between market and gifting at the office hotel. It notes that these overflows characteristically involved the sharing of access to interactional spaces and information about interaction partners. Finally, it suggests that a particular form of politics of exchange comes into view in the empirical case. This politics centres on the discovery of pragmatic and relatively benign forms of parasitism between modes of exchange.

Estimating static heat flows in buildings for energy allocation systems

An energy cost allocation system records the energy consumption of a building and divides the overall energy costs between the flats. Because the indoor temperatures of rooms are usually not equal, static heat flows between flats cannot be avoided. Hence, in order to ensure fair energy costs per flat the system should be able to determine the static heat flows, preferably without utilising in situ measurements. This paper presents a new method for estimating static heat flows between neighbouring rooms. The approach is theoretical, focusing only on heat transfer issues. Energy cost allocation is not considered. The approach is based on the parametric model describing thermal behaviour of an occupied space. The model is created for each room of a building. Parameter values are identified using real-time measurements collected by a building automation system from each room and its environment. The tuning of parameters takes a few days using a 15-min sampling time. A prerequisite for successful system identification is the overall control of the room temperatures. All test runs are performed in a simulated office hotel using the TRNSYS simulation program. The results are encouraging, but further research is needed, especially in a real building environment.

Is space heating in offices really necessary?

New office buildings in Sweden are thoroughly insulated due to the Swedish building code. This code, however, does not consider the type of activity occurring in the building. This means that the heating equipment is designed as if no activity at all is going on. In modern offices there is a lot of equipment installed which uses electricity. This electricity is converted into heat which can be utilized for heating the premises, mostly in a direct way but also by the use of exhaust-air heat-pumps or heat exchangers. This paper deals with a modern office building plus office hotel complex located in Linköping, Sweden, about 200 km south of Stockholm. The tenants deal with the design of hard- and software for computers. The lighting and computers in the building use electricity which converts into heat. In this paper, it is shown that this electricity is all that is needed during normal conditions, i.e. when people work in the building. The building is also equipped with a district-heating system, which is designed as if no activity goes on in the building, so subsequently the heating equipment is larger than it need be. In this special case, it might have been better to install an electric heating device for hot-water heating and very cold winter conditions, instead of using district heating. This is so even if district heat is about half the unit price compared with that due to the dissipation of electricity. At present, when district heating is used, no measures for saving heat can be profitable due to the low district-heating price. The fact is that the tenants complain of too much heat instead of too little: the prevailing indoor temperature was about 24° C in January 1990 even though 20° C would have been sufficient. There is subsequently a need for a properly working regulation system. The one currently in use is designed to a modern standard, but is not able to maintain temperatures at a modest level.