The medical technology procurement process plays an important role in facilitating patient safety and efficacy related to medical device use. More problems are caused by medical device use errors than are the result of device malfunctions,1 and a large number of device use errors are the result of poorly designed user interfaces.2 Methods of evaluating and ultimately identifying products that minimize use errors are needed to inform the procurement process. Unfortunately, traditional procurement processes use ad hoc rather than systematic methods to assess the interface design and other human factors issues when assessing the safety, usability, and ease of adoption of a medical technology.3 Ad hoc methods to assess interface design and human factors issues may include observing vendor presentations or demonstrations while completing open-ended questionnaires, or staff conducting a trial with the device out of context of the work routine and submitting comments to decision makers. These methods lack rigor and can be influenced by the vendor, making a systematic comparison of products unlikely. Additionally, they do not generate performance data specific to a particular healthcare work environment and are often performed by managers who are not representative end users. These ad hoc methods for obtaining user feedback are employed because they are quick, require a modest effort by the purchasing organization, and do not require specialized training to implement. Also, organizations may not be aware that alternative, more systematic methods exist for obtaining usability, safety, and adoption-related data. Ad hoc methods are no longer suitable for obtaining the depth and breadth of information required given the financial and safety risks associated with poor medical technology selection. The cost of poor technology selection can outweigh the cost of the technology itself. These costs include not only the up-front costs, but also the lasting impact that the technology will have in the organization for as long as a decade or longer. Technologies that do not consider the capabilities and limitations of their users can result in human error, potentially leading to adverse events.4,5,6,7 Technologies that do not meet functional and system integration requirements can affect an institution’s ability to provide efficient care, which has associated adoption risks.8,9,10 Finally, purchasing medical technologies that pose either safety or adoption risks can lead to financial risks arising from litigation, shortened time to obsolescence, increased training costs, and lost productivity for clinical and technical staff. While vendor training is usually included in the purchasing contract, the purchasing organization must absorb the cost of staff training time. Choosing Safer Medical Technologies
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