First, we introduce the notion of parallel normal Jacobi operator for real hypersurfaces in the complex hyperbolic quadric $${Q^m}^* = SO_{m,2}/SO_mSO_2$$ . Next we give a complete proof of non-existence of real hypersurfaces in $${Q^m}^* = SO_{m,2}/SO_mSO_2$$ with parallel normal Jacobi operator.