Abstract We have observed the neutron star low-mass X-ray binary SAX J1810.8−2609 in quiescence with XMM-Newton. SAX J1810.8−2609 is one of the faintest non-pulsing neutron star low-mass X-ray binaries in quiescence and previously only had upper limits on its quiescent thermal emission. We found SAX J1810.8−2609 at the same 0.5–10 keV, unabsorbed luminosity as the previous quiescent observation in 2003, erg s−1. We show that the spectrum requires both thermal and nonthermal components, each contributing approximately half the total emission. The low neutron star luminosity suggests a time-averaged outburst accretion rate of M ⊙ yr−1, in conflict with its observed outburst activity corresponding to a mass accretion rate that is an order of magnitude larger ( M ⊙ yr−1). Our observation designates SAX J1810.8−2609 more firmly as a member of a population of faint quiescent neutron star LMXBs whose quiescent thermal luminosity is not aligned with standard cooling models.