Non-financial Organizational Performance Research Articles

The Impact of the Corona Pandemic (COVID-19) on the Liquidity and Profitability on Listed Companies in the Palestine Stock Exchange

The study deal with the subject of the profitability and liquidity of companies listed on the Palestine Stock Exchange in light of the crisis of the COVID-19 pandemic, as the study aimed to verify whether or not there is an impact of the pandemic on the profitability and liquidity of the companies under study by addressing the main problem about knowing the extent to which the various sectors listed in the market are affected by the pandemic. The descriptive approach was adopted for the theoretical aspect, while for the practical side, the earnings per share were adopted as an indicator of liquidity and profitability and were extracted from the financial statements of companies that have been published on the website of the Palestine Stock Exchange. The study was able to include (25) companies from different sectors for which data was available; after collecting and analyzing data and testing the two hypotheses of the study, the study reached a number of conclusions, the most important of which is that there is no statistically significant effect of the COVID-19 pandemic on the liquidity and profitability of companies listed on the Palestine Stock Exchange, and a set of proposals were presented, including Investors in financial markets should not generalize the reaction and indices of developed markets to emerging markets. The study also recommended the need to rely on other financial indicators other than profitability and liquidity to evaluate financial performance. It is also possible to study the impact of the Corona epidemic crisis on the financial and non-financial performance of organizations in general.

Impacts of human resource management and knowledge management on non-financial organizational performance: Evidence of Thai infrastructure construction firms

This article aims at studying the empirical evidence of the impacts of human resource management (HRM) on knowledge management (KM) and on non-financial OP of infrastructure construction firms in Thailand. We used structural equation modeling (SEM), a hybrid of factor analysis and path analysis, to investigate the relationship among these three construct. Once a conceptual model was developed, we then employed confirmatory factor analysis to verify the factor structure of a set of observed variables. Then, SEM was used to test the three proposed hypotheses. Results supported the theorized model, indicating that a positive and direct relationship exists between HRM and KM; between knowledge and non-financial OP; and between HRM and non-financial OP in Thai infrastructure construction firms. Additionally, KM was found to be a mediator between HRM and non-financial OP. This study provides additional empirical evidence of the importance of improving non-financial OP through people and their valuable knowledge.

ERP Quality and the Organizational Performance: Technical Characteristics vs. Information and Service

Enterprise resource planning (ERP) systems have become the most important tool for integrating businesses and achieving the “once only” principle in data entry, which contributes to resource efficiency, the enhancement of numerous organizational processes and capabilities, and, ultimately, improved business performance. In this study, we examine the ERP system’s quality as the company’s dynamic capability, contributing to business performance according to the dynamic capability perspective. Thus, we incorporate theoretical mechanisms into the model of the ERP system’s dimensions as a function of financial and non-financial organizational performance. We hypothesized that companies with a better ERP system, with all three dimensions, information, system, and services, will achieve better non-financial and financial performance. The model was tested using primary data collected using a survey method in the environment of a developing country, where the digital transformation of companies is still at a lower level. Structural equation modeling was employed for data analysis, and the results suggest a positive relationship between ERP system quality and both types of organizational business performance. The results indicate that not all dimensions have the same effect. The quality of information and service is particularly important for business performance until the system’s technical characteristics have no significant effect.

Strength of Learning and Growth Metrics in Non-Financial Organizational Performance

Strength of Learning and Growth Metrics in Non-Financial Organizational Performance

Customer performance and non-financial organizational performance of the Nepalese cellular telecommunications industry

The study assessed a product or service by customers that met their needs and aspirations. It sought to examine the influence of non-financial customer performance (CP) measures on non-financial organizational performance (NFOP) in the Nepalese cellular telecommunications industry (NCTI). Using a structured questionnaire survey instrument, it employed a descriptive research approach. This study’s population included all the global system for mobile (GSM) customers of Nepal Telecom (NT) and Ncell. The sample comprised 385 customers delineated through non-probability sampling techniques. The study’s targeted respondents were postgraduate understudies, service holders, business people, and self-employed individuals. The survey instrument was composed of three sections comprising 28 data collection questions. A statistical package for the social sciences (SPSS) and analysis of moment structures (AMOS) programming were used to analyze the collected data. The study applied confirmatory factor analysis (CFA), path analysis (PA), and structural equation modeling (SEM) to evaluate the significance of the hypothesized paths. It was found that CP had a positive and significant relationship with NFOP in NCTI, with customer retention (CR) being a better predictor, followed by customer loyalty (CL), customer satisfaction (CS), and customer acquisition (CA). This was a cited representative study, not exhaustive, and would help to understand the key drivers of CP in the NCTI.

Bridging capital and performance in clustered firms: The heterogeneous effect of knowledge strategy

This study addresses the debate on the advantages and disadvantages of bridging capital for organizational performance in cultural tourism clusters, while also analyzing the moderating role of knowledge strategies -exploration and exploitation. The results of the empirical study show an inverted U-shaped relationship between bridging capital and both financial and non-financial organizational performance. Additionally, the findings reveal a divergent role for knowledge strategies. Exploration strategy reduces, and even reverses, the negative effect of a high level of bridging capital, especially on financial performance. However, exploitation strategy increases this negative effect of a high level of bridging capital. Clustered firms should seek a balance between advantages and disadvantages to determine the most appropriate level of bridging capital. In addition, when there is a high level of bridging capital, they should implement a knowledge exploration strategy rather than a knowledge exploitation strategy.

The Impact of Total Quality Management Multidimensional on Non-Financial Organizational Performance: An Empirical Investigation of Saudi Commission for Tourism and National Heritage Hotels

The Impact of Total Quality Management Multidimensional on Non-Financial Organizational Performance: An Empirical Investigation of Saudi Commission for Tourism and National Heritage Hotels

ENTREPRENEURIAL ORIENTATION AND ORGANIZATIONAL PERFORMANCE OF E-BUSINESS IN MALAYSIA: THE MODERATING ROLE OF EXTERNAL ENVIRONMENT

There has been relatively little research that examines the relationship between the external environment and their consequences on the organizational performance of e-business in developing countries. This research represents an attempt to do so from the Malaysian e-business perspectives. This research examines the relationships between entrepreneurial orientation and organizational performance and on the role of the external environment as a moderator between the relationships. The consideration of putting moderator factors in this research allows more precise descriptions of the relationship between the two variables mentioned and the outcome of the research. This study was grounded by Resource-Based View theory as the underlying basis. This study adopted a quantitative approach where 400 questionnaires were distributed to the target population and 381 were returned. Structural Equation Modelling was performed on the quantitative data using SMART PLS 3.0. The quantitative findings indicated that entrepreneurial orientation variables of innovativeness, proactiveness, risk-taking, competitive aggressiveness and autonomy have significant effects on financial and non-financial organizational performance. However, the moderating effect of the external environment on the relationship was found not significant. This study concluded that entrepreneurial orientation and the external environment are vital to promoting the organizational performance of e-business in Malaysia. These findings able to serve as a guideline for e-business owners or founders to improve their organizational performance thus compete in the digital sphere.

Benefits of Blockchain Initiatives for Value-Based Care: Proposed Framework.

BackgroundThe potential of blockchain technology to achieve strategic goals, such as value-based care, is increasingly being recognized by both researchers and practitioners. However, current research and practices lack comprehensive approaches for evaluating the benefits of blockchain applications.ObjectiveThe goal of this study was to develop a framework for holistically assessing the performance of blockchain initiatives in providing value-based care by extending the existing balanced scorecard (BSC) evaluation framework.MethodsBased on a review of the literature on value-based health care, blockchain technology, and methods for evaluating initiatives in disruptive technologies, we propose an extended BSC method for holistically evaluating blockchain applications in the provision of value-based health care. The proposed method extends the BSC framework, which has been extensively used to measure both financial and nonfinancial performance of organizations. The usefulness of our proposed framework is further demonstrated via a case study.ResultsWe describe the extended BSC framework, which includes five perspectives (both financial and nonfinancial) from which to assess the appropriateness and performance of blockchain initiatives in the health care domain.ConclusionsThe proposed framework moves us toward a holistic evaluation of both the financial and nonfinancial benefits of blockchain initiatives in the context of value-based care and its provision.

Corporate Social Responsibility and Non-Financial Organizational Performance in Etisalat Telecommunication Company United Arab Emirates

Corporate Social Responsibility and Non-Financial Organizational Performance in Etisalat Telecommunication Company United Arab Emirates

Serving Others at the Expense of Self: The Relationship between Nonprofit CEO Compensation and Performance in Trade and Professional Associations

This paper investigates the organizational importance of relative CEO compensation in trade associations and professional societies. It is known that there is variation in how much pay is tied to performance in different subcategories of nonprofit organizations. However, instead of looking at how performance affects pay, we investigate how CEO compensation affects organization performance when CEOs are aware of their peer compensation and are able to influence their own. We hypothesized that CEOs who knowingly earn less will be associated with both greater financial and nonfinancial organizational performance. This altruistic perspective draws on theories from leadership and psychology rather than the more typical agency perspective and focuses on the alignment between CEO and stakeholders in a nonprofit setting. We find strong support for the relationship between lower relative CEO compensation and organization performance, while results for the moderating effect of organizational size are mixed.

The Effect of Adhocracy Organizational Culture on In-Role Behavior Performance : The Mediating Role of Learning Motivation

본 연구의 목적은 세 가지 변수들 - 혁신적 조직문화, 학습 동기 및 역할 내 성과 사이의 구조적 관계를 탐색하는 데 있다. 조직문화는 조직의 재무 및 비재무 성과와 긍정적인 관계가 있다. 조직 내 혁신적 자발적 문화 환경을 조성하기 위해서는 조직의 성과에 따라 학습 동기 부여가 필요하다. 온라인 설문 조사 방법을 사용하여 428개의 완전한 응답이 2주 동안 수집되어 최종 데이터 세트에 활용되었다. 이 연구에서는 LISREL 8.8을 사용하여 정규성, 신뢰성, 상관관계 및 동일 방법편이와 같은 기술 통계를 사용하였고 구조방정식 모델링 (SEM)을 사용했다. 결과적으로 경험적으로 변수들 간의 직접적이고 간접적인 긍정적 관계가 모두 통계적으로 유의미하다는 것을 보여준다. 혁신적 조직 문화가 조직 구성원들의 학습 동기에 영향을 주어 적절한 역할 내 성과를 얻는 영향을 미칠 수 있음을 나타내었다. 게다가, 학습 동기는 혁신적 조직문화와 역할 내 성과 간에 매개역할을 한다는 것도 보여주었다. 연구에 따르면 조직 내에서의 학습 동기가 있는 상황에서 조직 구성원이 직무를 수행할 때 조직 내에서 역할 수행 성능이 향상된다는 사실을 발견하였다. 우리의 연구결과는 연구자와 실무자에게 몇 가지 중요한 함의를 제공한다.The purpose of the current study is to investigate the structural relationships among three research variables-adhocracy organizational culture, learning motivation, and in-role behavior performance. Organizational culture has a positive relationship with the financial and non-financial performance of organizations. In order to build the adhocracy and spontaneous environment of culture in the organization, it is necessary to bring up learning motivation according to the outcomes of the organization. The result implies that adhocracy organizational culture might impact on employees’ motivation to learn to get proper in-role behavior performance. Moreover, the results also demonstrate that learning motivation has a mediating role between adhocracy organizational culture and in-role behavior performance. Studies found that organizational in-role behavior performance is improved when employees perform their jobs while in circumstances with learning motivation enacted in the organization. Our findings provide several important implications for researchers and practitioners.

Understanding marketing resources and size in agro-based enterprises

PurposeUsing firm-level data from small- to micro-sized agro-based enterprises located in developing Africa, the purpose of this paper is to employ a resource-based marketing model to explain financial and nonfinancial organizational performance outcomes. The moderating effect of firm size on the structural inter-linkages between customer retention orientation, eBrand promotion and the organizational performance outcomes is also explored.Design/methodology/approachPartial least squares path modeling approach was the analytical method for data analysis purposes.FindingsThe data support the assumption that marketing resources as well as the moderating influence of firm size play a strong role on the agro-based enterprise performance.Originality/valueThis study widens the context of inquiry on agro-based enterprise performance to include developing economies in Sub-Saharan Africa. The value of the paper rests in its intent to offer small- to micro-sized agro-based businesses in emerging markets more practical ways to enhance their performance.

Talent Management: A Conceptual Framework from Review of Literature and a Research Agenda

With the emerging trends in human resource practices, talent management has become an area of concern globally. Talent management activities are occupying a very significant amount of organization resources. Most organizations have formed a link between talent management and the overall business strategies. Several studies have been carried out with the aim of finding out the impact talent management has on organization performance, as it has become very popular. This paper critically looks at studies conducted on the subject, identifying empirical and contextual gaps that exist in the literature subject, and proposing a conceptual framework on the subject. From the studies, talent management is at the centre of the survival of the profit organizations in the contemporary world and the stiff competitive business world. The study concludes that even though there is a high correlation between the management of talent, and both financial and non-financial performance of organizations, it would be of worth to include other variables which may include the organization strategies, its structures and policies, the leadership styles and beliefs and others that might be of help to explain the relationships extensively.

STRATEGIC MANAGEMENT PRACTICES AS A KEY DETERMINANT OF SUPERIOR NON-GOVERNMENTAL ORGANIZATIONS PERFORMANCE

Based on a review of prior studies, this research seeks to enrich the management literature by examining and empirically testing the impact of each of the strategic management practices (environmental scanning, strategy formulation, strategy implementation, and strategy evaluation-monitoring) on financial and non-financial performance of non-governmental organizations (NGOs). A questionnaire was developed and validated to measure strategic management practices and NGOs financial and non-financial performance. Questionnaires were distributed to projects coordinators, programs officers and administration officers of seventy-nine international NGOs operating in the Palestinian Territories. 237 questionnaires were distributed and 160 questionnaires were returned and were usable for statistical analysis. The research results demonstrates that strategic management practices have positive impact not only on financial performance but on non-financial performance of these organizations. Moreover, the research recommends that NGOs rely on strategic management as a means to achieve high performance. Key words: financial performance, Non-Governmental Organizations, non-financial performance, strategic management practices.

Effect of corporate social responsibility on nonfinancial organizational performance: evidence from Yemeni for-profit public and private enterprises

PurposeThis paper aims to explore the relationship between corporate social responsibility (CSR) and nonfinancial organizational performance (NFOP) of for-profit public and private enterprises in Yemen. It also aims to find whether there is a significant difference of the level of adopting CSR as a periodic activity between business-related public enterprises known as state-owned enterprises (SOEs) and private enterprises.Design/methodology/approachEmpirical analyses were conducted on a sample comprising 103 for-profit public and private enterprises. Relationship between CSR and NFOP was examined using multiple regression analyses whereast-test analysis was used to find any significant difference in adopting CSR activities between SOEs and private enterprises operating in Yemen.FindingsThe four components of CSR (i.e. economic, legal, ethical and philanthropic) have positive significant relationships with NFOP when measured separately in private enterprises and in both SOEs and private enterprises as a whole entity. Conversely, there was insignificant influence of CSR on NFOP when examined separately in only SOEs. Furthermore, there was no statistically significant difference between SOEs and private enterprises concerning the level of adopting periodically CSR activities.Research limitations/implicationsHaving potential personal preferences among respondents was among the major limitations of this study. Moreover, using nonfinancial measures for assessing NFOP forms another key limitation.Practical implicationsHaving potential personal preferences among respondents was among the major limitations of this study. Moreover, using nonfinancial measures for assessing NFOP forms another key limitation.Originality/valueThis is one of the first papers discussing the influence of CSR on NFOP which has been given less remarkable attention in the literature compared to financial organizational performance. Moreover, the paper investigates CSR effects on NFOP in Yemen which belongs to the Third World countries.

Relationship between quality certification and financial & non-financial performance of organizations

At present, many countries have either embraced ISO9001 or used it as the basis of their national quality certification systems. However, few studies have been conducted to examine the benefits companies’ gain from achieving and implementing ISO9001 standards (Chikuku et al. 2012; Psomas et al. 2013; Sampaio et al. 2011a,b). Analysis has brought much more confused and uneven results across the countries. Turning to the experience of Malaysia, this country has witnessed a spectacular growth at an average rate of 9.89% per annum of ISO certificates issued to companies operating within its borders (ISO Survey 2012). While many companies rush to be ISO 9001 certified whether this brings about better benefits (both the financial and the non-financial) is still an open question. In this study, the research problems were first formulated from the literature and then a questionnaire survey was conducted to test the hypotheses. A survey was administered to chief executives officers and managers across manufacturing and service organizations in Malaysia. Multivariate analysis and SPSS macro developed by Preacher and Hayes were used as statistical techniques to the financial and non-financial benefits of ISO9001 certification. The survey instrument was a two-page questionnaire comprising three sections. The first section of the questionnaire covered the company’s profile. The second section consisted of 25 items on internal benefits and third section consisted of 7 items on external benefits measured on 1–5 Likert scale to assess the benefits of ISO9001 certification. Total 201 valid responses were received. Results of the study indicate that there was no significant direct relationship between ISO9001 certification and organizational financial performance, while strong statistical evidence was found to support the direct relationship between ISO9001 certification and non-financial performance. The findings of the study discovered that financial performance is actually directly related to two non-financial measures, namely quality performance and local and international business performance, which are directly and significantly influenced by ISO9001 certification. Therefore non-financial performance measures are involved in the mediational process. The findings will assist practitioners in taking right courses of action that make the implementation of this standard more effective. For example, the study findings study suggests that companies should put emphasize on nonfinancial factors to improve their financial performance.