New Ways Of Working Research Articles

THE INNOVATIVE TRANSFORMATION IN THE RA BANKING SYSTEM

The analysis shows that the innovative transformation in the banking system of Armenia is a multi-level process that has a significant impact on the entire financial sector of the country. One of the key aspects of this transformation is the deep integration of modern technology into banking. This not only facilitates the interaction of customers and banks, but also increases the level of transparency and efficiency of financial transactions. The innovation of the RA banking system contributes to the expansion of access to financial services, enabling more people to use financial services, especially where they were previously limited. It was concluded that innovations and technological developments enable the banking system to provide faster, safer and more convenient services, reduce human errors and improve the efficiency of processes. New technologies improve the level of security. All of this is leading to greater competition in the banking industry, new ways of working and strategies, and overall improvements in customer service and financial operations (Egorova, A., A., (2015). But they also present new challenges, such as data protection and security issues, as well as the need to use new technologies.

Simulation learning: exploring its transformative influence on nursing practice.

Simulation in nursing education enables nursing students to develop and practise their clinical, critical thinking and decision-making skills within the safety of a realistic learning environment. Evidence suggests that this method of learning can enhance nursing students' confidence, enabling them to navigate the current challenges in healthcare and consider new ways of working. This article outlines the benefits and challenges of simulation and discusses the implications of the use of this learning technique in nurse education for future nursing practice.

The Glaring Gap: Undervalued and Unrecognized Knowledges and Expertise in International Migration Research

As we reach the 60th anniversary of the International Migration Review, a key question for those engaged in migration research remains: has migration studies become more inclusive of knowledges and expertise outside the Global North? In short, the answer is no, and both the passage of time and the persistent awareness of this inequality require urgent and immediate action. In this article, we draw on our experiences as first- and second-generation migrant women, and as practitioner-researchers working in the humanitarian sector, to reflect on the significance of undervalued and unrecognized knowledges and expertise on migration research. We share insights from our recent work with the Red Cross Red Crescent Global Migration Lab, an initiative established to conduct migration research that informs humanitarian operations and advocacy, and we reflect on key opportunities and challenges that have impacted our efforts to generate knowledge that is more inclusive of migrants, and of practitioners and researchers from the Global South. In doing so, we highlight the possibility—even if still limited—of doing research that engages more ethically and meaningfully with those whose knowledge and expertise has long been excluded from dominant debates. We do this with a sense of hope and urgency that, by the 70th anniversary of this journal, the landscape of migration research will have changed—as a result of a concerted investment of time, resources and new ways of working—to broaden the questions asked, the objects of study and the methodologies adopted.

From Old to New Ways of Working

Startups frequently encounter growth challenges, with a survival rate of only about 10%, and Indonesian startups face additional obstacles, including significant layoffs in key sectors. In this study, the author examined the relationship between workplace technology (WT), job autonomy (JA), new ways of working (NWW), and employee productivity (EP) in Indonesian unicorn startups in the postpandemic era. Using survey data from 413 employees and analyzed through covariance-based structural equation modeling (CB-SEM) with LISREL software, the author tested the hypotheses and found out that WT and JA significantly foster NWW and enhance EP. These findings highlight the critical role of WT and JA in shaping the modern work environment and enhancing productivity, particularly in the context of startups navigating the complexities of a postpandemic landscape to support sustainable growth and competitiveness.

Reimagining a Pedagogy of Care Using ePortfolios as a scholarly, ‘visibility’ tool in Higher Education

Assigning ePortfolio tasks to students should not only focus on instruction and activities that connect to real world learning. Humanising the learning experience by constructing an environment and teaching approach that builds trust, respect and resilience will strengthen learning partnerships, resulting in enhanced achievement for students (Henriksen et al., 2022). The aim of this paper is to consider how embodying a pedagogy of care can humanise the learning experience of ePortfolio activities in an online environment. How could we institute a pedagogy of care when designing ePortfolio tasks with academic colleagues? What strategies do we use to develop a safe space to reflect on our experience? How would a pedagogy of care approach improve student outcomes and inform new ways of working and studying? Findings indicated that implementation of the Modelling and Dialogue phases to support student learning, based on Noddings’ 1988 framework, enabled the students to transform their learning due to scaffolding, building trust and the authors encouraging a collegial environment to share feedback.

Linking New Ways of Working to Employee Performance in Emerging Countries: The Interplay of Technostress, and Meaningful Work

The COVID-19 pandemic has significantly reshaped the landscape of work, prompting an urgent inquiry into the new ways of working among scholars and industry practitioners. Amidst this global transformation, Vietnam stands out as a developing nation embracing remote and hybrid working models, yet there is a notable gap in empirical research. This study aims to provide valuable insights into the intricate interplay between new ways of working (NWOW), meaningful work (MW), technostress (TNS), and perceived job performance (JP) in the context of an emerging economy. The study adopted a cross-sectional quantitative approach, utilizing a questionnaire administered through online platforms to a diverse group of professional participants in Vietnam. Convenience sampling was used to gather data. Upon completion of data collection, a total of 309 valid observations were obtained, ensuring an extensive representation of the research phenomenon within its distinct sociocultural context. The analysis was conducted using partial least squares structural equation modeling (PLS-SEM), a method well-suited for robust testing of hypotheses. This study shows a positive correlation between NWOW and both TNS and JP. However, the negative relationship between TNS and JP was not statistically supported. On the other hand, the study confirmed a strong positive relationship between NWOW and perceived MW, which also significantly impacted JP. The study provides actionable insights for organizations planning to implement or enhance NWOW, stressing the importance of understanding its complex impacts on MW and TNS. This study significantly contributes to the literature by exploring the intricate relationships among NWOW, TNS, MW, and JP in an emerging economic context, providing a nuanced understanding of these dynamics.

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Introduction: Collaboration with relatives and volunteers is important to maintain the quality of life in times of growing care demands and rising staff shortages. It requires finding new ways of working. The aim of this study was to explore the experiences of care professionals, managers and coaches in taking care together with relatives and volunteers. Methods: Semi-structured online interviews were conducted with 17 respondents, including 6 care professionals, 4 managers and 7 coaches. The transcripts were then thematically analysed in MAXQDA in three phases: open -, axial -and selective coding. Results: Ten themes were identified and categorized on micro-, meso- and macro level. Themes of micro level concern the roles and alignment from care professionals, relatives and volunteers. Mesos level comprise themes on team-, department level and organisational level. Themes on macro level transcend individual care organisations. Discussion: The findings emphasize the relevance of the collaboration between care professionals, relatives and volunteers. Also the need for support and agreements on policy level were underlined. The results show that a cultural change is really needed to provide care together with relatives, volunteers and care professionals as one team.

Improving Safety and Comfort of Healthcare Workers Caring for Patients With High-Consequence Infectious Diseases in a High-Level Isolation Unit Using Innovative Approaches.

Patients with high-consequence infectious diseases (HCIDs) require high-quality care by specially trained staff in a high-level isolation unit (HLIU) that follows strict infection prevention and control (IPC) measures. Caring for patients with (suspected) HCID is challenging, mainly because of the strict personal protective equipment (PPE) and IPC protocols healthcare workers (HCW) must adhere to for protection. The Radboud University Medical Center, located in Nijmegen, the Netherlands, has been a dedicated HLIU facility since 2008. A newly built HLIU opened in May 2022, and encouraged us to review the existing PPE selection, IPC protocols, and HCID training program to improve safety and comfort for HCWs working in the HLIU. Based on a systematic search through (inter)national HCID PPE guidelines and semistructured interviews with end users, we selected an improved, more comfortable set of PPE. Additionally, we developed a more concise and easier-to-use patient care process flow and implemented a new teaching strategy. The new way of working was tested in October 2022 when the first 2 patients with suspected HCID were admitted to our unit. We used surveys to evaluate the experiences of HCWs involved in this care to further improve the workflow of the unit. When optimizing safety and comfort for HCWs, it is important to consider (inter)national guidelines as well as user preferences. By systematically evaluating recent experiences of patient admission to the HLIU and then adjusting protocols and training, we can ensure that the quality of provided healthcare and the safety of HCWs working in the HLIU remains high.

119 Addressing inequalities in participation: Developing an inclusive sport and physical activity system across Wales, UK

Abstract Purpose Sport and physical activity participation rates remain low and are particularly apparent in areas of deprivation, among girls and women, those with a disability and minority ethnic populations. In collaboration with Sport Wales (the Welsh Government sponsored body for sport in Wales), this project seeks to facilitate the development of an inclusive sport and physical activity system. Its aim is to identify key organisations and potential leaders where participation in sport and physical activity is low and engage them in finding solutions to these challenges. A specific objective of the project is to use insight and engagement from under-represented groups to drive physical activity and sport participation, amongst children and young people, forwards. Project description The project, undertaken in two phases, was commissioned by Sport Wales. It commenced in September 2023 and is due to finish in late 2024. Phase one includes a social network analysis via an online survey to map the existing sport and physical activity network in Wales. Both a formal and informal distribution strategy for the survey was adopted. The survey seeks to ensure sufficient responses to map the network of key stakeholders and identify previously unknown organisations and individuals. The mapping should enhance our understanding of the current network and identify potential new leaders. Phase two includes the development of a national stakeholder engagement group, made up of the organisations and individuals identified in phase one. This group will act as an advisory group to Sport Wales and produce an engagement plan to inform more effective strategies to target inequalities and under-representation in sport and physical activity participation. A process evaluation is embedded into the project. Conclusions and implications Identifying the organisations and leaders in sport and physical activity in areas where participation is low, and actively engaging them in a leadership group reflects a new approach. It demonstrates a commitment by a national organisation to foster collaboration and seek alternative solutions. The project has the potential to be innovative by developing new ways of working and providing solutions to address ongoing and significant challenges in sport and physical activity participation.

Unlocking the potential: Responsibly embracing artificial intelligence to advance the use of health data and analytics at the Canadian Institute for Health Information.

Canadian Institute for Health Information (CIHI) is looking to modernize and adopt new ways of working. This incudes the use of new technology, including the application of Artificial Intelligence (AI). To begin in a purposeful manner, the organization developed an AI strategy which was informed through feedback from key stakeholders and partners, from its staff and from a review of international research. The research informed several ways AI could add value to CIHI's internal operations and to the external role CIHI could play in advancing responsible AI adoption in health systems across Canada. This article describes the strategy development process and the areas of focus within the strategy.

Interventions and dissonance in industrial research: dressing the emperor in new clothes?

ABSTRACT This article describes the efforts of an ethnographically trained architect, employed as an industrial researcher in an architectural firm, as she tests ways of being relevant to both scholarly and business audiences. Drawing on the STS-inspired concept sorting attachments, the study illustrates how the industrial researcher aims to handle implicit friction inherent in the industrial research framework, while at the same time introducing frictions by her interventions in the firm’s practices. While frictions may simply be disruptive to this type of collaboration, they also hold the potential for creating what Stark calls a sense of dissonance – moments in which competing criteria of worth allow the firm to create new business opportunities. We investigate the industrial researcher’s efforts in three specific moments of interventions, in which she tests different ways of engaging with the diverging agendas and interests present in the firm. The study demonstrates that it is when the industrial researcher joins a design team and adopts their task, their purpose and problems, while at the same time mobilising conceptual tools from her own academic practice that we can observe the creation of new ways of working in architectural practice and new ways of conducting ethnographic fieldwork.

Capturing Patients' and Clinicians' Experiences of Using Video Consultations in Mental Health Outpatient Services: Qualitative Thematic Analysis.

Over the last decade, there has been an increase in the evidence base supporting the efficacy of video consultations (VCs) in mental health services. Furthermore, the potential of VC treatment was also demonstrated during the COVID-19 pandemic. Despite these promising results and conducive conditions for VCs, several studies have highlighted that the uptake and implementation of VCs continues to be slow, even after the pandemic. To facilitate and strengthen the implementation of VCs and exploit their potential as a useful tool for mental health disorder treatment, there is a need for a deeper understanding of the issues and experiences of implementing and using VCs as a treatment modality in clinical practice. The aim of this study was to investigate patients' and clinicians' experiences and attitudes toward using VCs in clinical practice. Treatment was conducted through the VC modality. Semistructured interviews were conducted individually with patients (n=10) and focus group interview were conducted with clinicians (n=4). Patients had participated in weekly VC treatment over 2 months as part of mental health outpatient services in Denmark. Data from these interviews were analyzed using thematic analysis. Thematic analysis of the patient interviews yielded two main themes: (1) adjusting to the practicalities of the VC format and (2) the practice of therapy using VCs. Patients experienced that using VCs was easy and convenient, and it was possible to establish and maintain a therapeutic alliance. They also described the contact as different to in-person therapy. The thematic analysis conducted on clinicians' experiences of using VCs yielded three themes: (1) a shift in mindset from resistance to acceptance, (2) the contact is different when using the VC modality, and (3) adapting to a new way of working. Clinicians experienced that their initial concerns and resistance toward VC implementation gradually diminished over time as they gained clinical experience of using the modality. They expressed that contact with patients can be different when using the VC modality and that it took time to adjust to a new way of working therapeutically. Both patients and clinicians experienced that VCs could enhance access to treatment and be meaningfully integrated into clinical practice. In addition, both groups described the contact when using the VC modality as being different to in-person therapy. Future research could examine patients' and clinicians' perceived differences regarding contact when using the VC modality and the implications for therapeutic interventions.

Primary care physicians’ experiences of video and online chat consultations: a qualitative descriptive study

Objectives To explore the perceptions and views of remote consultations and patient care of primary care physicians (PCPs) who work remotely regularly and have experience performing remote consultations. Design A qualitative study using thematic analysis. Setting Four online focus group interviews with 17 PCPs, working with one private health care provider, with public and private primary care patients. Subjects PCPs who had performed video or online chat consultations with primary care patients for at least 6 months. Main outcome measurements PCPs’ perceptions and views working remotely in online chat and video consultations. Results Two main themes describing how PCPs perceived remote consultations emerged: 1) remote consultations have an impact on the way physicians work, and 2) remote consultations have an impact on the service system and patients. The subthemes of the first main theme included the physicians’ new way of working, impacts on physicians’ well-being, and impacts on communication and physician competences. The subthemes for the second main theme were the importance of smoothness of services for the patients, patient suitability, and technical liabilities. Conclusion Remote consultations provide PCPs with a new way of working that could improve work-life balance. However, it is important to maintain sufficient clinical competence through versatile work. Digital consultations can make contacting healthcare smoother and easier for patients if the patient selection is performed carefully. Online chat seems suitable for singular contacts and simple issues, but remote consultations could be used to sustain continuity of care.

Healthier information ecosystems: A definition and agenda

AbstractAs digitally enabled information systems play an increasingly central role in culture and economics, their negative consequences have become apparent. This guest editorial addresses the urgent need for information scientists to take a more deliberate stance in designing and guiding the evolution of these systems. We propose a framework for conceptualizing “healthier information ecosystems” by drawing on theories from complex systems and ecological research, grounded in a value‐oriented approach. The article reviews key concepts from systems science, complex systems, and ecology, with a focus on ecosystem and adaptation research. These perspectives offer analytical approaches for decomposing information ecosystems and provide a foundation for understanding “health” in the context of evolving, open systems. Unlike natural ecosystems, information ecosystems must be evaluated according to human values; thus, we articulate a set of values as a starting point for defining health in this context. By introducing insights from beyond the field of information systems, we aim to instigate scholarly dialog, connect prior work in new ways, and reveal new opportunities for research and intervention. This connective and argumentative contribution is intended to guide future research and identify solutions to the proliferating problems in our current information ecosystems.

Determinants influencing productivity in unicorn startups: Roles of new ways of working and work engagement

Despite its growth, Indonesia’s startup industry struggles with high failure rates; this industry relies on employee productivity and promoting new work methods that reshape modern workplaces. The study aims to examine the impact of new ways of working on employee productivity and work engagement in Indonesian unicorn startups post-pandemic while also observing the current situation using importance-performance analysis. The data analysis uses structural equation modeling (SEM) with partial least squares (PLS) and Smart-PLS software. This study analyzes survey data from 56 leaders of Indonesian unicorn startups. It delves into the complex relationships between these variables based on the leaders’ perspectives. According to the findings, new ways of working impact employee productivity (β = 0.521; p-value < 0.05), new ways of working impact work engagement (β = 0.856; p-value < 0.05), work engagement impact employee productivity (β = 0.379; p-value < 0.05), and new ways of working impact employee productivity through work engagement (β = 0.325; p-value < 0.05). The findings indicate that new ways of working significantly affect work engagement and productivity. It also identifies work engagement as a key driver of employee productivity. Interestingly, the effect of new ways of working on employee performance is also mediated by work engagement, highlighting the relationship between these factors.

Influencing factors for heart failure patients in accepting digital technology for self-care

Abstract Background Heart failure (HF) is a complex, progressive debilitating condition. Despite advances in pharmaceuticals, implantable devices and surgical therapies, long-term outcomes and quality of life for many with HF remain poor. The Covid-19 pandemic prompted healthcare professionals to employ new ways of working, including greater use of digital technologies. While patients were receptive to this change, it required them to be more responsible and aware of their symptoms. However, perceptions of the longer-term use of digital technology, as it becomes more embedded in modern HF services, are uncertain. Purpose To identify factors that influence patients’ perceptions of using an E-Health device in HF management. Methods Clinicians and researchers from across four countries (UK, Netherlands, Ireland, and Germany) developed a 43 item questionnaire. Ethical approval was obtained, and 165 questionnaires were distributed to HF patients in a single UK site between February 2021 and May 2022. Patients who met the inclusion criteria, informed written or audio recorded consent was obtained, taking into consideration patient preference and the impact of ongoing Covid-19 restrictions. Patients recorded their responses in the questionnaire in written form or electronically via the Qualtrics platform. Demographic data, such as age, marital status, educational background was collected. Patients were asked which factors would influence their decision to use technology to help manage their HF treatment. Using SPSS Version 27 an independent researcher performed frequency and chi-squared analyses, with post-hoc corrections. Results Results from responders are presented as percentages. There was a response rate of 61% with 101 questionnaires completed. Most respondents were male (n= 67, 66%), 26 patients (26%) over the age of 70 years. The majority of patients (n=74, 74%) had children, with most (n=63, 63%) having two or more. In total, 60 (60%) patients reported their highest level of education as secondary school, only 25 (25%) completed tertiary level education. Upon questioning regarding the use of technology to manage HF symptoms, 45 (47%) patients considered an E-health device could be beneficial, and 40 (42%) were unsure (See Figure 1) Over half who responded (n=54, 60%,) would seek the advice of their HF nurse if experiencing a cardiac problem. When asked who would convince them to use an E-health device, 88% (n=77) named their HF nurse, followed by research findings (67%). Conclusion Many patients with HF have a positive perception towards digital technology and can envisage its role in their future management. HF nurses are in an ideal position to encourage patients to embrace technology and develop personalised ways of integrating it into their care. Future use of technology and artificial intelligence is changing the face of healthcare; however, it is imperative it is safe and trustworthy, and enhances HF patients personalised care.Figure 1

Acute Medicine – Needs and Challenges: The Bangladesh Perspective

Bangladesh has an ageing population, with increased multi-morbidity and polypharmacy. Acute care is becoming more complex, with increased admission numbers and little alternative to hospital attendance and admission. Alternative models of care are discussed, that include new ways of working and use of novel training techniques including technology such as point of care testing including ultrasound. The use of ambulatory care is also proposed, with rapid access and even virtual outpatient clinics. The development of specialist acute generalists can enable other clinicians to develop more specialised skills including managing separate gastrointestinal bleeding rotas and heart attack or stroke units. Standardised care at the front door can reduce variability in practice and promote excellence in acute care for all patients. The potential pros and cons of developing an acute (internal) medicine model in Bangladesh are discussed. J MEDICINE 2024; 25: 159-165

Demystifying Machine Learning

This paper delves into the rapidly evolving domain of Artificial Intelligence (AI), with a particular focus on Machine Learning (ML), a dynamic and influential subset of AI. It explores how ML empowers computers to learn from data, identify patterns, and make decisions with minimal human intervention. The manuscript examines the broad utility of ML across various real-world scenarios, emphasizing its critical role in enabling organizations to evolve and maintain a competitive edge in the fast-paced technological landscape. It discusses the necessity for organizations to adopt new ways of working and embrace the opportunities presented by AI to remain viable in the global, online marketplace. The paper reviews the evolution of ML, evaluates its advantages and disadvantages, and contemplates the future directions ML could lead organizations willing to integrate this powerful technology. The overarching theme is the transformative potential of ML in reshaping organizational strategies and operations for a more interconnected and intelligent future.

Covid-19 Pandemic & Post Pandemic-Technology and Education

The COVID-19 pandemic, was occurred in 2019. It is a worldwide pandemic which effect the whole world. The disease is mainly pass through the respiratory track; Infected people transmit the COVID-19 virus when they are Come in contact with other non-infected persons. However, infection can also be occurred in longer distances, particularly indoors. This pandemic has drastically changed the use of digital technologies in the field of education due to the social distancing norms and nationwide lockdowns. People and organizations all over the world have had to adjust to new ways of work and life. Education is field in which there is a dramatic shift to the online mode of transacting. Since the beginning of the lockdown, schools, colleges and universities around the world have shifted their classes to video conferencing platforms like Zoom, goggle classroom, Microsoft and goggle meet Suit. This increases the on-screen community. Some universities are now shifting entirely to the online mode, with the exception where require a physical presence is necessary. Due to Covid-19 pandemic we imagine a largest shift of digital usage on all fields of work and life. These changes are largely depended on our responses to and shaping of the emerging trends (e.g., Some School App). The Covid-19 pandemic has led to online revolution in education fields to shift to work-from-home (WFH). The Covid-19 post pandemic introduce a new mode of education i.e. hybrid or blended mode of learning.

New ways of working and psychological well-being: work intensity as a target variable of job resources

PurposeDigitalization and flexibility of workplaces as aspects of new ways of working are associated both positively and negatively with employees’ well-being. However, the mechanisms behind this relationship are not clear yet. We present work intensity as a link between new ways of working and psychological well-being. Furthermore, we address two job resources to alter this association: autonomy and boundary control.Design/methodology/approachOverall, 1,099 employees of a public administration organization participated in the survey and answered a web-based questionnaire. The organization was in the transition to new ways of working including the introduction of a digital filing system and remote work.FindingsThe results of regression analyses provided evidence that flexibility and dissolution of boundaries were positively related to work intensity, which in turn was associated with emotional exhaustion and work engagement. Thus, new ways of working were negatively associated with psychological well-being, mediated by work intensity. Further analyses revealed that the job resources of autonomy and boundary control moderated the relationship between flexibility respectively dissolution of boundaries with work intensity. Thus, these job resources acted as buffering factors and mitigated the association of new ways of working with work intensity.Originality/valueThe results indicated that work intensity could be perceived as a conceptual bridge between new ways of working and psychological well-being providing a promising target variable for the deployment of job resources to preserve employees’ well-being.