PSI has a relatively long tradition in neutron imaging since the first trials were done at its formerly existing research reactor SAPHIR with film methods. This reactor source was replaced after its shutdown in 1994 by the spallation neutron source SINQ in 1996, driven by the 590 MeV cyclotron for protons with presently up to 2.3 mA beam current. One of the first experimental devices at SINQ was the thermal neutron imaging facility NEUTRA, which was designed from scratch and has been the first device of its kind at a spallation source. Until now, NEUTRA has been successfully in use for many investigations in a wide range of studies covering fuel cell research, environmental behavior of plants, nuclear fuel inspection and the research on cultural heritage objects. It has been the host of PhD projects for students from all over Europe for years. In a previous meeting it has been offered as a European reference facility. Some of its features were really adapted to the layout of new installations. In 2004, it was possible to initiate the project of a second beam line at SINQ for imaging with cold neutrons. Previous studies have shown the potential of this option in order to broaden the user profile and to extend the scientific basis for neutron imaging. It was inaugurated with a workshop at PSI in 2005. The user service was started at the facility ICON in 2006. Beside the setup, installation and optimization of the facilities, the organization of the user program plays an important role. The two neutron imaging beam lines are equal installations at SINQ among the 14 scientific devices. Therefore, the user approach is organized via “calls for proposals”, which are sent out each half year via the “Digital User Office (DUO)” (see http://duo.web.psi.ch). The evaluation of the proposals is done by the “Advisory Committee for Neutron Imaging (ACNI)” consisting of 6 external and PSI internal members. Further requests are given by industrial collaborations. This beam time allocation is handled more directly and in time in order to fulfill the companies’ demands. Here, the confidentiality plays a more important role than in scientific studies that are done with the aim of a free publication. It has been possible to earn money regularly from the industrial projects in order to cover the salary cost of some positions within the NIAG group. The permanent improvement of the methodology and performance in neutron imaging is a third major activity of the NIAG team. Running projects in this direction are the permanent insert of a grating interferometry device, improved energy selection with the help of single graphite crystals and utilization of the beam line BOA at SINQ for the energy range between 4 and 15 Å.