Neighbourhood liveability is a concept reflecting the perceived living conditions in a housing area. Liveability depends on one hand on the relationship between demand and supply on the local services market, and on the other hand on the spatial structure of the neighbourhood. In this paper we combine those two aspects by asking a question: what physical forms are the most effective in providing quality of life and satisfying the everyday needs of citizens? We present the results of social survey and mapping analysis conducted in 5 neighbourhoods in Poland representing big cities, medium towns and suburbs. Each case study included opinions of both the customers and services providers. The results show that there are particular spatial structures (streets, squares, passages) positively evaluated by each of the two groups, determining the neighbourhood liveability.
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