The constant demand for change to existing systems to meet emerging requirements, and a customer-driven interest in software quality management, e.g. TickTT, is necessitating a process-focused viewpoint. However, surveys of process capability, e.g. Koch [1], in Europe, the U.S., and Japan, have shown a low level of maturity, generally. There is a clear need for process improvement and not simply an assessment mechanism. Software process models have been shown by Kellner [2], to facilitate managerial planning and control of existing processes, and can provide a much needed focus to the management of process change. This paper presents a Case Study on assessing improvements to software processes in relation to meeting organisational need and management objectives.