A multi-input–multi-output artificial neuron network (MIMO-ANN) model has been developed for process monitoring and improvement on a natural gas glycol dehydration process. The MIMO-ANN model was based on a steady-state process simulation model constructed in commercial software Aspen HYSYS. A set of training data was generated with the converged simulation model for the training of the MIMO-ANN model in Python. The process input of the model includes lean glycol recirculation rate and purity along with wet gas inlet pressure. On the other hand, the process output considered includes dehydrated gas water and aromatics content, dehydrated gas hydrate formation temperature and water dew point, stripping gas flow rate as well as reboiler duty. The overall mean squared error (MSE) of the MIMO-ANN model was calculated as 1.79. The best-fit line that highly overlaps with a 45° diagonal line is constructed with a correlation coefficient (R2) score of more than 0.999 for all studied process output testing datasets. The mean absolute percentage error (MAPE) of the predicted outputs is generally less than 1%, except for dehydrated gas water dew point (16.63%) and stripping gas flow rate (11.55%), due to error predictions attempted on pseudo-zero values. This successfully displays an exceptional predictive performance of the MIMO-ANN model developed in this work which can be further deployed as an online dashboard for real-time monitoring tool.