Background/Objectives: Public rental multi-family housing, in general, shows low resident satisfaction, and high incidence of empty houses. This study aims to identify the architectural characteristics of public rental multi-family buildings with empty houses and examine residents’ use and demand of community facilities, to suggest ways to remodel empty houses into community facilities for improved residential services. Methods: Nine public rental multi-family buildings with empty houses in Cheongju City were spot surveyed for physical characteristics, and 26 residents answered online and offline questionnaires on housing environment satisfaction, demand of housing services, and usage of empty houses. Frequencies, percentages, and averages were calculated using SPSS. Results: 1) Public rental multi-family buildings with empty houses show various problems, including conflicts among residents caused by insufficient parking space and waste disposal, and undesirable noise, ventilation, and sunlight. 2) The overall housing environment satisfaction level of residents was lower than 3.0 median points. 3) Among residents’ housing service needs, fitness center with training machines, ranked the highest, followed by a common garage. Conclusion/Implications: 1) To lower resident conflicts, it is necessary to establish living regulations through continuous communication among residents, and secure parking space and separate garbage dumping space in the surrounding empty areas. 2) It is necessary to remodel the empty houses in public rental multi-family buildings into spaces for differentiated community facilities and residential service spaces.
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