Multi-stakeholder Context Research Articles

Enhancing Sustainability Through Collaborative Value Creation in the Football Ecosystem

This article empirically explores the potential for enhancing sustainability through football, leveraging the sport’s widespread popularity and influence. Football functions in a dynamic, multi-stakeholder context, and this inevitably entails a wide range of challenges and considerations for all the industry actors. Football clubs and related entities possess unique platforms that can be harnessed to address environmental, social and economic challenges while simultaneously driving long-term business success. To maintain sustainability, every stakeholder needs to develop the necessary strategies to identify, interrelate and ultimately balance the value exchanges involved in the pursuit of a viable future. Methodologically, this research initially conducts a thorough theoretical analysis of the football industry to identify the stakeholders and then empirically applies a qualitative approach, gathering data through 33 semi-structured, face-to-face interviews with key stakeholders within the football industry, to recognize the distinctive values that each industry actor holds through the individual synergies within the football ecosystem. The findings underscore the significant potential for football to serve as a catalyst for advancing organizational sustainability on multiple fronts, and future research directions are presented, as well as contributions to theory and practice.

Tensions in work integration social enterprises in The Netherlands: balancing social and commercial goals in a multi-stakeholder context

Tensions in work integration social enterprises in The Netherlands: balancing social and commercial goals in a multi-stakeholder context

Intention to Use Social Media in Online and Blended Learning: Potential Predictors and Mediation of Collectivism

The COVID-19 pandemic has drastically impacted traditional classroom education and all the associated multi-stakeholders (Universities, teachers, and students). With education embracing online media, there is a need to develop sustainable models of education. Social media is a tool that can be effectively used to create sustainable development in higher education. In this context, this study emphasizes on the development of an empirical model for intention to use social media in online/blended learning in a multi-stakeholder (Universities, teachers, and students) context. A total of 330 samples were collected through an online survey from students/faculties of various public and private higher educational institutions in India. The data from the survey was analyzed employing Explorative Factor Analysis (EFA) using R-Studio and, Confirmatory Factor Analysis (CFA) and Path Analysis (AP) using Structure Equation Modelling (SEM) on the AMOS 20.0 software platform. Results demonstrate a significant impact of perceived privacy, perceived security, ICT facility, and trust, on the intention to use social media in educational institutions following online/blended learning methods. The mediation of collectivism is also confirmed in this study. Hence, our findings will add value to the existing literature on online/blended learning and the sustainable development of education. By implementing more stringent security and privacy policies, good Internet connectivity, better technology infrastructure, and excellent and smart features in mobile, tablets, and laptops social media and collective effort of students, instructors, and external student communities may generate trust in the stakeholders, motivating them to use social media as a tool in higher education.

A new approach for modelling techno-economic performance of integrated energy systems on district scale for informed decision-making in a multi-stakeholder context

To better support informed decision-making around renewable heating strategies on local scale, a new methodology was developed for simulating integrated heating scenarios. This paper proposes, describes and demonstrates the modeling methodology with a focus on a variety of KPIs, allowing a more inclusive evaluation of technical options, systems and scenarios. Key KPIs include system costs, CO2 emissions, mitigation costs and end-user costs and investments. Key function of the model is an in-depth cost analysis by a breakdown of costs among types of measures (home equipment, insulation, local equipment and infrastructure), cost components (investments, O&M, taxes, subsidies) and stakeholders (system, government, owner-occupiers, renters, real estate owners, grid operators and local entrepreneurs). The methodology was applied to a fictive Dutch neighbourhood according to the urban and building typology provided in the paper. The results of six scenarios show large variety in costs among scenarios with significantly higher costs than the reference scenario in all scenarios, with scenario ‘hybrid’ and ‘efficiency’ presenting the best potential of becoming cost-competitive with the reference scenario in 2030. The method is suitable for evaluating a wide diversity of settings and contexts.

Value co-creation with family caregivers to people with dementia through a tailor-made mHealth application: a qualitative study

BackgroundDigitalization has been recognized as an efficient and cost-effective solution to address the increasing need for care due to the ageing population and the rise in people with dementia. This has subsequently increased the need to also care for family caregivers in community settings. Another benefit of digitalization is the introduction of new service concepts within service-dominant logic namely, value co-creation, which is changing the dynamics in healthcare, transitioning from a provider-centric to a customer-centric approach. The literature indicates that this transition is a slow process in healthcare due to the complex service context consisting of multi-stakeholders, with a fragmented decision-making process. This has resulted in limited research on how individuals co-create value through technology. The study aimed to explore how family caregivers to people with dementia living at home, as consumers of healthcare services co-create value in a multi-stakeholder context through a tailormade mHealth application.MethodsA qualitative explorative design was used. Data were collected through semi-structured interviews with 12 family caregivers of people with dementia living at home. The data were analyzed deductively using qualitative content analysis.ResultsThe findings show how family caregivers to people with dementia as healthcare consumers, engaged with a mHealth application and other actors in their service network through different levels of value co-creation activities.ConclusionThis paper showed a willingness among family caregivers to people with dementia living at home, who mostly consisted of older people, to implement new technology to assist them with their caregiving tasks. The different value co-creation activities adopted by the family caregivers generated different levels of experiential value such as support, knowledge, and increased access to healthcare.

Coordinating community resource use and conservation: An institutional diagnostic practice in the Wuyishan National Park.

Maintaining community resource use and securing ecosystem services for the public is a major issue in protected area management. This research developed an institutional diagnostic tool for community resource use based on the theories of "Common-Pool Resources", "Environment Entitlement" and "Socio-ecological System". This tool is maturing and tested in the Wuyishan National Park through a knowledge co-production process of communities' narratives and researchers' observations. It was used to identify key institutional factors that affect communities' ecosystem management, facilitate a negotiation procedure that can motivate communities' acceptance of new rules and participation in conservation, and provide policy entry points for sustaining both the ecosystem and rural livelihoods. Results show that key factors affecting resource accessibility mainly include land policy at the macro scale, protected area planning and management at the meso-scale, and the internalising of modern regulations and technologies with historical inheritance at the micro-scale. Key institutions affecting access to ecosystem services and well-being include mainly the formal institutions such as the market and credit system at the meso-scale, and informal institutions expressed by collective actions at the micro-scale. Results also indicate that local people mainly cared about the procedural legitimacy and their environmental autonomy for negotiation in the multi-stakeholder context. They required a reasonable and clear definition of resource use regulation, and low risks to join in a negotiation. By integrating the key institutions and negotiation demands, we provided the policy entry point to facilitate the institutional change in Wuyishan National Park. This diagnostic tool is proved applicable in the way of knowledge co-production, and it is promising to help formulate context-specific conservation policies to facilitate the community to participate in the construction and management of protected areas for win-win outcomes of the natural ecosystem and community welfare.

Stakeholder Perceptions of Sustainable Infrastructure Project Delivery: A Comparative Analysis between Guangdong, Hong Kong, and Macao.

China is experiencing the rapid development of infrastructure projects throughout the country, especially in the Guangdong-Hong Kong SAR-Macao SAR Greater Bay Area. This is placing the Chinese construction industry under tremendous pressure to transition to a sustainability orientation due to the various economic, social, and environmental challenges involved. The transition to more sustainable infrastructure projects requires the involvement of more stakeholders, while the multistakeholder context is of less importance when making project decisions, and this may create an adverse effect on the sustainability level of infrastructure projects. Based on the questionnaire data collected, this study addresses this issue by comparatively analysing stakeholder perceptions of sustainable infrastructure delivery between Guangdong province, Hong Kong SAR, and Macao SAR. Through independent sample t-tests, the disparity in perceptions between paired stakeholder groups in the Greater Bay Area (as a whole) is revealed. Three pairs, i.e., government department and supervising engineers, owners and designers, and supervising engineers and operators, are found to be the most conflicting, while contractors and supervising engineers are the least. Of the 18 sustainability items analysed, shaped local identity and international reputation (SOC, social factor 8) is the most controversial, while value-for-money of the proposed project during its lifecycle (EOC, economic factor 5) and green design and construction (ENV, environmental factor 2) have the greatest consensus towards their roles in achieving project sustainability. Significantly, different stakeholder perceptions between the three are also identified, and the contractor group is found to share the least consensus geographically, while the operators have the least conflict rating of the relevant importance of various sustainability factors. The thorough analysis of sustainability-related items of economy, society, and environment contributes to understanding the attitudes of the various stakeholder groups involved, which then helps reduce their conflicts during sustainable infrastructure delivery.

A New Approach for Modelling Techno-Economic Performance of Integrated Energy Systems on District Scale for Informed Decision-Making in a Multi-Stakeholder Context

A New Approach for Modelling Techno-Economic Performance of Integrated Energy Systems on District Scale for Informed Decision-Making in a Multi-Stakeholder Context

Aspect‐based requirements mining technique to improve prioritisation process: multi‐stakeholder perspective

Requirement prioritisation and selection is an essential activity in modern-day large software development. Optimal prioritisation process is critical for successful implementation and release planning in a software development project. Requirement prioritisation becomes more challenging in projects having large sets of requirements and stakeholders, having diverse perspectives resulting in irrelevancy and ambiguity during features extraction. This study aims to improve requirement prioritisation process using text mining and clustering techniques for accurate extraction of features and requirement prioritisation in multi-stakeholder context. The proposed framework developed to avoid incompleteness in requirements and disagreement among development teams and stakeholders. Thus, the proposed framework compared with other requirement prioritisation techniques (i.e. Analytical Heretical Process, Commutative Voting and Wiegers) to highlight the significance of the proposed framework while conducting an experimental study. The results show that the proposed framework outperformed the traditional techniques and enhanced the prioritisation process with complete semantic information of extracted features and taking into account the diverse perspective of stakeholders.

Communicating the stakeholder engagement process: A cross‐country analysis in the tourism sector

AbstractStakeholder engagement (SE) is considered a best practice in sustainability reporting, as it increases companies' social legitimacy and reputation. Companies have to properly communicate the SE activities, paying attention to the social, cultural, and political factors that affect the perception of stakeholders. This is particularly relevant in the tourism sector, which is a typical multistakeholder context. In the academic literature, few studies have investigated the role of the country‐specific determinants of corporate social responsibility, and none of them adopt a cross‐country approach. The objective of this paper is to analyze the disclosure of SE, observing the content of nonfinancial reports and company websites of all companies belonging to the Global Reporting Initiative database. Cross‐country analysis confirms that European and non‐European firms approach SE activities differently. The research offers a contribution to the development and improvement of company relations with stakeholders from a value cocreation perspective, identifying the areas of interest on which firms can work to advance the SE communication process.

The Five I Model of Sustainability Leadership: Lessons from the Zibi One Planet Living sustainable urban development

Abstract In this paper, we explore the role of leadership in advancing sustainable and resilient construction and development projects. In contrast to leadership theories that focus on individual differences in leadership styles or competencies, we explore what leaders actually do to promote sustainable construction within a complex, multi-stakeholder context. Using the Zibi Development in Canada's capital as a case study, we uncover five specific leadership tasks required to drive more sustainable urban transformations: inspirational work, integrative work, identity work, implementation work and institutional work. Our primary contribution is therefore the development of the 5I model of sustainability leadership, grounded in practice, which describes the hard work of leadership required for One Planet Living.

Clinicians' attitudes and approaches to evaluating the potential living kidney donor-recipient relationship: An interview study.

Careful assessment of the potential donor-recipient relationship is recommended by guidelines to prevent undue coercion, and to ensure realistic expectations and genuine motivations. However, relationships are complex, nuanced and value-laden, and can be challenging to evaluate in living kidney donation. We aimed to describe the attitudes and approaches of transplant clinicians towards assessing the relationship between potential living kidney donors and their recipients. Semi-structured interviews were conducted with 54 transplant clinicians (nephrologists, surgeons, coordinators, social workers, psychiatrists and psychologists) from 32 transplant centres across nine countries including Australia, United States, Canada and New Zealand. Transcripts were analyzed thematically. Four themes were identified: protecting against vulnerability and premature decisions (ensuring genuine motivation, uncovering precarious dynamics and pre-empting conflict, shared accountability, relying on specialty psychosocial expertise, trusting intimate bonds, tempering emotional impulsivity); safeguarding against coercion (discerning power imbalance, justified inquiry, awareness of impression management); minimizing potential threat to relationships (preserving the bond, giving equitable attention to donors and recipients, ensuring realistic expectations); and ambiguities in making judgments (adjudicating appropriateness and authenticity of relationships, questioning professional intervening, uncertainties in subjective and emotional assessments). Clinicians felt ethically compelled to minimize the risk of undue coercion and to protect donors and recipients when evaluating the donor-recipient relationship. However, disentangling voluntariness and altruism from potential undisclosed pressures to enact societal and family duty, making decisions within this complex, multi-stakeholder context, and avoiding the imposition of undue paternalism and donor autonomy, were challenging. Multidisciplinary expertise and practical strategies for managing uncertainties are required.

Framework for Evaluating and Implementing Inpatient Portals: a Multi-stakeholder Perspective.

Inpatient portals are emerging as an important tool to support patient care and are increasingly being adopted in hospitals. However, best practices concerning the implementation, use, and impact of these portals are poorly understood. To improve evaluation and implementation efforts, this paper develops a logic model that can help researchers and hospital managers in deploying and assessing the impact of inpatient portals. Guided by the Systems Engineering Initiative for Patient Safety (SEIPS) framework, we held a series of two focus groups (n = 12 and n = 8, respectively) and an online forum (n = 14) including hospital administrators, clinicians, patients, and information technology team members to learn from these stakeholders about the system-wide implementation and evaluation of an inpatient portal at an academic medical center in the United States. These sessions were supplemented with a Nominal Group process to assess the relative importance and feasibility of evaluation areas. Our Logic Model highlights that patients are at the center of the multi-stakeholder context within which inpatient portals are being implemented, and that collaborative work is necessary for successful implementation and evaluation of the tool. The Model also identifies priority areas for evaluation, and it suggests measures and data sources applicable for quality improvement and research. Applying the SEIPS 2.0 framework, this Logic Model captures the multiple relevant stakeholder perspectives by describing the organizational structures, processes, and outcomes that pertain to inpatient portals. This Model provides specific evaluation suggestions for hospital managers seeking to implement inpatient portals as well as for researchers seeking to evaluate this new technology.

Training to Optimize Collaborative Use of an Inpatient Portal.

Inpatient portals are an emerging technology that can facilitate collaborative interactions between patients and care teams, but little is known about how organizations attempt to implement and facilitate inpatient portal use for their providers. We held in-person, semistructured interviews with care team members and information technology (IT) staff and conducted rigorous thematic analysis of transcripts. Interviews with 220 care team members and 4 IT staff identified 3 new areas of training needed to optimize inpatient portal implementation and use that extend beyond training to use other technologies: (1) teaching staff to train patients about tool use; (2) training about how to promote tool use to patients; and (3) training about optimal use of secure messaging. Our findings show that inpatient portals are implemented within a collaborative multistakeholder context. Training efforts must consider the importance of this collaborative context to help providers learn to both incorporate the technology into their workflow and assist patients with portal use.

Connecting corporations and communities: Towards a theory of social inclusive open innovation

Despite pervasiveness of the market forces and supplementary role of the state and in some cases, even civil society organisations, there are unmet social needs which remain unaddressed by the existing institutions. With industrial growth becoming jobless, the need for new models of social innovation is being felt all around the world to provide jobs to the youth, skills for the new economy and entrepreneurial opportunities for transforming resources and skills. The persistence of some of these unmet needs (also referred as wicked problems sometimes) or unaddressed problems for a long time shows that the existing institutional arrangements are inadequate for the purpose. Innovations are imperative. A socio-ecological system that recognizes and rewards innovation can withstand many external shocks, provided it is agile and innovates quickly to remain responsive to emergent challenges (Anderies, Janssen, & Ostrom. Ecology and society, 9(1)2004).Whether corporations will follow an open innovation approach to blend grassroots ideas and innovations with their expertise in a reciprocal, responsible and respectful manner (Gupta et al., Journal of Open Innovation: Technology, Market, and Complexity 2: 16, 2016) is still an open question. The design of appropriatemanufacturing and frugal supply chain will then become closely linked with other features of open innovation ecosystem. The debate on the role of social innovation in multi-stakeholder context in European focused on how these innovations fostered trust among different actors and influenced policy (Defourny and Nyssens. Social Enterprise Journal 4: 202–228, 2008).In this paper, we describe the market and social forces which influence the emergence of social innovations through various processes. We then look into the evolutionary pathways for social innovations (Mulgan, Innovations 1: 145–162, 2006), to avoid inertia and spur initiatives to bridge the social gap in an inclusive manner through mobilization of youth in particular. The ecosystem for social open innovations provides scope for connecting corporations and communities (Herrera, 2015; Gibson-Graham and Roelvink, Social innovation for community economies: how, 2013). Following the theory of reciprocal and responsible open innovation systems (Gupta et al., Journal of Open Innovation: Technology, Market, and Complexity 2: 16, 2016), we explore the way barriers are overcome on the way to reach the base of economic pyramid [BOEP] customer. Technological adaptability and institutional or market adaptability are explored to understand how communities get empowered to deal with corporations through an open innovation platform. The corporations need to be empowered to understand the decision heuristics followed by grassroots and community frugal innovators (Gupta, Innovations 1: 49–66, 2006). Just as communities need to be empowered to negotiate fair and just exchange relationship with corporations (Honey Bee Network, 1990–2017).Finally, we conclude with the recommendations based on the experiences of grassroots innovators that can enrich both social innovations and social enterprises following commercial as well as social business models for meeting the unmet needs of the disadvantage section of the society.

AVIATION SAFETY REGULATION IN THE MULTI-STAKEHOLDER ENVIRONMENT OF AN AIRPORT

Safety is at the heart of the aviation system, accident rates are on a steady downward trend with 2.1 accidents per million departures in 2016, representing the lowest annual aviation accident rate. It is predicted that globally the airline industry will grow, expecting 7.2 billion passengers to travel in 2035 (IATA, 2016). The airport domain is a complex socio technical environment where an airline receives a range of services and is the focal point for the convergence of ground activities, part of its role is creating the ‘safety picture’ and a ‘safety space’ for its industry customers to provide these services to aircraft operators. All operators (excluding ground-handling service providers) at European Union (EU) airports are regulated by European Aviation Safety Agency (EASA) regulations and now all have Safety Management Systems in place. Using Dublin Airport as a case study, the paper explores safety culture and safety challenges amongst operators in the multi stakeholder context of Dublin airport’s airside operations. In particular, the paper argues that (i) the attitudes of airport stakeholders on the effectiveness of Safety Management Systems were positive with good indicators of an engaged safety culture, (ii) operators strive for safe airport operations as well as achieving compliance operations and (iii) attitudes towards multi stakeholder safety management depend on the primary relationship held by each party. Finally, the paper recommends strategies to be adopted to enhance and improve multi stakeholder safety culture at Dublin Airport.

Overview and Analysis of Ontology Studies Supporting Development of the Construction Industry

AbstractBeing information-intensive, the construction industry has the feature of multiagents, including multiparticipants from different disciplines, multiprocesses with a long-span timeline, and multidocuments generated by various systems. The multistakeholder context of the construction industry creates problems such as poor information interoperability and low productivity arising from difficulties in information reuse. Many researchers have explored the use of ontology to address these issues. This study aims to review ontology research to explore its trends, gaps, and opportunities in the construction industry. A systematic process employing three-phase search method, objective analysis and subjective analysis, helps to provide enough potential articles related to construction ontology research, and to reduce arbitrariness and subjectivity involved in research topic analysis. As a result, three main research topics aligned with the ontology development lifecycle were derived as follows: information ...

Improving marine fisheries management in Southeast Asia: Results of a regional fisheries stakeholder analysis

A regional fisheries stakeholder assessment identified key regional issues and trends facing marine capture fisheries in Southeast Asia, as well as identifying relevant considerations and strategies in potentially addressing such regional issues and trends. The analysis provided a better understanding of the interplay between stakeholders;identifying key points of influence as well as strengths and weaknesses within the framework of promoting sustainable fisheries in a multistakeholder context. Several strategies are presented on how to address the priority issues and threats that face marine capture fisheries in the Southeast Asian region.

Global multi-stakeholder standard setters: how fragile are they?

Worldwide we see the rise of new non-state, ‘multi-stakeholder’ organizations setting standards for socially and environmentally responsible practices. A multi-stakeholder organization builds on the idea of assembling actors from diverse societal spheres into one rule-setting process, thereby combining their resources, competences, and experiences. These processes also allow competing interests to negotiate and deliberate about their different concerns in global political and ethical matters. This paper analyzes multi-stakeholder dynamics within three global standard setters: the Forest Stewardship Council, the Marine Stewardship Council, and the work of the International Organization for Standardization on social responsibility (ISO 26000). Although the multi-stakeholder organizational form facilitates the establishment of transnational non-state authority, this very structure could also result in fragility. The key aim of this paper is to elaborate on this fragility with specific focus on how participatory aspects within a multi-stakeholder context both contribute to and destabilize the authority of the multi-stakeholder organization. The paper contributes theoretically to current discussions about transnational governance in the making, and more specifically it adds nuance to the discussion about the fragility of non-state authority as well as a critical perspective to the literature on multi-stakeholder arrangements.

Interactive spatial tools for the design of regional adaptation strategies

Regional adaptation strategies are plans that consist of feasible measures to shift a region towards a system that is flexible and robust for future climate changes. They apply to regional impacts of climate change and are imbedded in broader planning. Multiple adaptation frameworks and guidelines exist that describe the development stages of regional adaptation strategies. Spatial information plays a key role in the design of adaptation measures as both the effects of climate change as well as many adaptation measures have spatial impacts. Interactive spatial support tools such as drawing, simulation and evaluation tools can assist the development process. This paper presents how to connect tasks derived from the actual development stages to spatial support tools in an interactive multi-stakeholder context. This link helps to decide what spatial tools are suited to support which stages in the development process of regional adaptation strategies. The practical implication of the link is illustrated for three case study workshops in the Netherlands. The regional planning workshops combine expertise from both scientists and stakeholders with an interactive mapping device. This approach triggered participants to share their expertise and stimulated integration of knowledge.