THE HUMAN SIDE The following hypothetical human resources problem has, like so many of its ilk, no correct answer. In order to help your colleagues deal with such a situation, please tell us how you would handle it. We'll print as many as space permits. The Editor. XYZ's research VP, Evers, was pondering the monthly budget when his secretary interrupted to tell him that the security supervisor wished to see him in the laboratory copy room. says you won't believe what he has to show you unless you see it! Grumbling at the interruption, Tom headed for the copy room where he found Jacobs, the security supervisor and Gettings, human resources director, waiting. Look at this copy Joe exclaimed, Looks like it has been run over by a truck! The top of the copy machine had obviously been pounded by a heavy object and was badly dented; the sides looked as if they had been kicked repeatedly. Joe went on, Apparently the machine jammed and whoever was operating it couldn't get it unjammed so he took it out on the machine! We've pulled out the jammed stuff and it looks like somebody was copying an article on integrated circuits when the machine jammed. People who enter the building at night sign in and none of last night's sign-ins say they used the copier. Of course, lab people who just stay late don't sign anything and we don't know who else was in the building after regular hours, Jacobs continued. What do you want me to do-we can't let this disrespect for property go without doing something about it! Pete Gettings spoke up. There is a lot of discussion today about 'road rage.' But at the last personnel conference attended there was a session on 'desk rage'-some called it 'office rage' or 'work rage.' It's the increasing tendency of people to explode over relatively minor irritants-like a co-worker's telephone voice, a stuck computer key, a jammed copier, or a supervisor's laugh. We heard a speaker on rising employee stress levels say that when people really get stressed out, their biology gets out of whack-the more stressed they get, the more their emotions are likely to flow in unexpected ways. Some cry; others get violently angry and react physically. There's also another factor involved here: today's society is increasingly accepting of the legitimacy of expressing anger-of letting people `have it.' recently read a Justice Department report that estimates that more than a million employees are subjected to various levels of violence at work each year. A significant number of these involve aggravated assault. That's what we've got here-except in this case the assault was on a machine and not on a person. Maybe we're lucky! Pete continued, If we've got a lab worker so uptight that he tries to demolish a machine, he has--or will-display that anger in other situations. I'll ask around the lab to see if can find anyone who has 'blown his top' on other occasions. Looking for the Angry Worker Several days went by and Pete returned to report, Case solved-I asked around and found out that a new hire in Electronics has become the talk of the department because of his violent temper and sudden tirades. Great worker, brilliant intellect but very apt to blow up for almost no reason at all. I'm told he pounds on his keyboard when the computer won't respond, and during a project review he threatened to punch a fellow employee who criticized some of his ideas. I approached this fellow-Phil is his name-and asked him if he had worked late on the night the copier was damaged. He immediately got angry and swore at me. Said he had to work late most nights because his 'stupid' supervisor didn't assign him enough help to get his project done on schedule. thought had him in a vulnerable situation so asked him about the copier damage-got another tirade about poor maintenance of our office equipment and that it added more grief to his busy schedule. …
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