Modern Public Service Research Articles

Politically-driven public administration or co-creation? On the possibility of modernizing public services in rural Hungary

IMPACT This article reports an empirical study of a pilot programme which aimed to help local initiatives to co-create services for supporting household economic activities in disadvantaged rural regions of Hungary. The authors show how local governments—functioning within centralized power structures—can answer the challenges of public service modernization. They also assess to what extent and in which areas leaders, mentors and service users are open to new and innovative forms of work.

INTERBUDGETARY REGULATION AS A FACTOR IN THE MODERNIZATION OF THE PUBLIK SERVICES SYSTEM

The article analyzes the processes of interbudgetary regulation in the EU countries as a factor in the modernization of public services, investigates the principles, goals, factors and criteria of interbudgetary equalization. An analysis of the normative legal acts regulating interbudgetary equalization is presented, a comparative analysis of the processes of interbudgetary regulation between the EU countries and Moldova is carried out.

Strategy for the Development of Public-Private Partnership in the Context of Global Changes

In modern science and practice, public-private partnership is the interaction of the public and private sectors: in a broader sense, any cooperation in various spheres of public life, supporting society with entrepreneurship and strengthening its social role. The intensification of the process of public-private partnership development is due to the steady growth of demand for public services and increased attention of a wide range of people to optimise their provision. Today, public-private partnership has become an important tool for attracting investment to create a modern public service infrastructure. The purpose of this study is to examine possible strategies for the development of public-private partnerships in the context of decentralisation. The methodological basis of the presented research is a combination of theoretical methods: information synthesis and analysis, classification, systematisation. In addition, an analysis of the scientific literature on the research subject was conducted during the study. In particular, articles on public-private partnerships were analysed. As a result of the study, the general trend towards decentralisation of power and reform of local self-government was established, which means transferring more powers to local state structures, where the state, represented by a territorial community, becomes one of the main subjects. It is proved that partnerships between local communities and business structures, including foreign ones, considerably expand the competence of local authorities, in particular, attract investment in the development of urban infrastructure. Based on the analysis of European experience and considering the specific features of Ukrainian legislation, the most acceptable forms of cooperation between the state and companies were identified: private partnership investment agreements, asset management agreements, leases, concessions, and joint venture agreements. The practical value of the study is that the highlighted results will be useful for public and private sector managers

Creating innovative design labs for the public sector: A case for institutional capacity building in the regions of Ukraine

Innovative design labs were created by public authorities of the USA, Australia, Singapore, Finland, Canada, the UK, Switzerland, Denmark, China, and other countries to accelerate changes and develop modern public service. This paper provides further insight to establishing external innovation accelerators for strengthening capacity of public institutions. The study aims to define the development opportunities for innovative design labs for the public sector in Ukraine’s regions by the case of the Laboratory of Intellectual Development for Empowering Regions (LIDER). The study was conducted at two stages: (1) exploring the features of innovation implementation in the public sector and outlining the main problems of innovation capacity of public institutions; (2) defining the development opportunities for the LIDER via SWOT-analysis. To substantiate the study results, the correlation analysis between autocratic, bureaucratic, competitive, self-protective, and participative leadership behaviors of CEOs and innovation index based on data from 18 countries was performed, as well as a survey of 195 public servants of the Ministry of Justice of Ukraine and an interview of 9 experts were conducted. The following key development opportunities for the LIDER were detected: promoting the introduction of incremental innovations in public institutions by using design thinking methodology; assisting the development of pro-innovative culture and participative leadership via individual-centric and system-oriented approaches; developing effective tools for performance management and supporting public institutions in project activity; organizing the competitions for regional innovative projects; assisting in creation of radically human systems in public institutions. AcknowledgmentThe paper was prepared within the framework of the joint Ukrainian-Lithuanian R&D project “Competence Development of Lithuanian and Ukrainian Public Sector Employees Using Design-Thinking Methodology”.The project has received funding from the Research Council of Lithuania (LMTLT, agreement № S-LU-20-5) and the Ministry of Education and Science of Ukraine (agreement № М/31-2020).

"HEALTH FOR ALL". THE MEDICAL SYSTEM IN WALLACHIA UNDER PROTOMEDICUS NICOLAE GUSSI 1848-1859.

The main objective of this study is to provide an overview of the evolution of the medical system in Wallachia between 1840 and 1860 and the very important role of physician Nicolae Gussi (1802-1869), protomedicus of Wallachia between 1840 and 1859, to transform medicine into a modern public service, accessible to the entire population. Particularly, we will refer to the medical reform project of 1853, which Gussi implemented during the time he headed the medical-sanitary administration. We will insist on the details of the project because it was designed to create a network of county hospitals that would improve the health of the population and, in the medium and long term, would reduce mortality and increase life expectancy. Another dimension of the study aims at the tenure of physicians in county hospitals and describes the medical services they provided to patients, particularly from the poor population.

Research on Innovative Computing of Community Governance Capacity in Xiacheng District of Hangzhou

Deepening the reform of the cultural system and promoting the all-round prosperity of cultural undertakings and the rapid development of the cultural industry are vital to the realization of the goal of building a moderately prosperous society in an all-round way, to the overall layout of the cause of socialism with Chinese characteristics, and to the great rejuvenation of the Chinese nation. Public cultural services refer to the public cultural facilities, cultural products, cultural activities and other related services provided by the government with the participation of social forces for the main purpose of meeting the basic cultural needs of citizens. Hangzhou Xiacheng District is the first community public cultural service performance evaluation mechanism in China, which provides a sample for modern public cultural services in urban communities across the country, and also provides exemplary experience for promoting the modernization of community governance system and governance capacity. This study uses innovative evaluation methods to make an empirical analysis of community governance capacity in Xiacheng District of Hangzhou, and tries to find the reasonable calculation method

ДО ПИТАННЯ ПРИНЦИПІВ ПУБЛІЧНО-СЕРВІСНОЇ ДІЯЛЬНОСТІ У ФІСКАЛЬНІЙ СФЕРІ УКРАЇНИ

The article analyzes the public service activities in the fiscal sphere of Ukraine and reveals its basic principles. It is established that modern social processes change the main purpose of the program of activity of subjects of public administration, which determine the service orientation of their functioning. A natural consequence of the development of public service activities is the reorientation of the system of subjects of public administration of the fiscal sphere, which is traditionally considered coercive. It is noted that public service activities in the fiscal sphere consist of a systematic, organized and interconnected mechanism that meets public and individual needs and creates a favorable environment for doing business, improving the development of small and medium enterprises, supporting export growth and simplifying international procedures. trade, increasing the efficiency of the labor market. It was found that the principles of modern public service activities in the fiscal sphere are the obligation to offer, optional use, elasticity of service, ease of service, technical adequacy of service, the principle of mandatory online registration of checks on the SFS server and more. It is concluded that the basis of public service activities and the doctrine of administrative services in the fiscal sphere is activities that will improve the investment climate and contribute to building a stable, transparent market economy of Ukraine. Ensure the creation of a "maximum distance" between the fiscal service and the payer, who must interact with available information products, and not with fiscal officials.

Systematic Innovation Based BPR Regime—A Factors Analysis

Sri Lankan public services have a lingering colonial legacy, and there have been several efforts since the country’s independence to break away from the restraints of the past to align them with modern times and expectations. The drive for modernization of public services passed through several phases of experimentation without much success in the past. A significant attempt at the modernization of public services was made in the first decade of this millennium; we now notice substantial changes in public service delivery (PSD) in the country. In this paper, we assess the impact of an inside-outside-inside (IOI)-based open system innovation-related business process reengineering (BPR) regime adapted for reforms in the organization and the delivery of public services in the country. We carried out an input and output analysis of the BPR regime, adopted by various departments and ministries of the government of Sri Lanka to improve the PSD infrastructure. A broad-based ground survey on a five-point Likert scale was carried out, and performance data were collected. We collected a total of 290 responses—each questionnaire was composed of 40 questions regarding the inputs and the outputs of the regime’s implementation. Applying an ordered multivariate logistic regression model, we have attempted to estimate correlations amongst inputs, results, and overall perception of success or failure of the BPR regime across 29 departments and ministries (D&M). We have tabulated summary statistics and regression results to assess the relative significance of various regime inputs and their impact on the corresponding outcomes. The outcomes suggest that while all inputs and outputs are significantly correlated, some inputs have a more significant effect on the results expected from the BPR regime. We have used original data acquired through a survey carried out directly through the PSD organizations in the country, and this study is the first of its kind in this regard. We expect this study will be of high utility to the personnel engaged in the planning and implementation of PSD through systematic innovation and BPR, not only in Sri Lanka but also for many other professionals and researchers who are engaged in designing and execution of similar service improvements and reengineering strategies in different countries around the world.

Teacher Fellow accreditation – a madrigal of voices! But is it the right tune? Tensions of standardisation, engagement and neoliberalism

PurposeThe purpose of this paper is to explore the impact competency frameworks as standardisation can have on the employee engagement of academic staff within higher education (HE) through their employment as managerial tools.Design/methodology/approachA literature review is conducted from which the conditions for effective competency frameworks are evaluated and the influence of changes in the HE environment in the form of political agendas and tight resources are explored.FindingsThis paper provides insights into the dynamics of public service modernisation and the tensions between the dominant discourse of managerialism and the degree of agency afforded to professional academics. It highlights the relevance of informal peer relationships in setting the climate to generate collegial bonding and professional engagement that underpin successful teacher fellowship accreditations. It further highlights the key role managers play in this process and provides a conceptual framework highlighting the dynamics and combined effect of employee engagement and competency frameworks set within complex HE environment.Practical implicationsThis paper brings together the prerequisites for effective implementation of competency frameworks to implement successful employee engagement strategies set within the complexities of the HE context, which has not been studied to date. Armed with such insights, Human Resource Development (HRD) departments and universities can implement competency assessments that generate greater staff engagement.Originality/valueThe paper provides a critical approach in reviewing the impact of Continued Professional Development and its link to professional status and thus helps British Universities and others to understand how the mechanisms at work affect engagement levels of academic staff. Armed with this depth of understanding of how the change initiative works, with whom and under what circumstances, universities will be better able to meet target UK Professional Standards Framework membership levels required by the higher education academy (HEA) and, subsequently, the HEA to meet their targets for the government.

An Analysis of the Implementation of Business Process Re-engineering in Public Services

Sri Lankan public service apparatus has a long colonial heritage, and all of that has not been in line with the requirements of a 21st century public service expectations. However, the increasing societal pressure for the delivery of more modern public services has forced it to undergo a major overhaul of its business process. In this paper, we assess the impact of the recent efforts at business process reengineering (BPR) in public service. We estimate the overall as well as relative efficiency of public service delivery across various ministries and departments of the Sri Lankan government. A broad-based Likert scale field survey on a five-point scale was carried out and performance data were collected. We applied a non-parametric data envelopment analysis (DEA) to estimate the overall and relative efficiency of the public service delivery across 29 departments and ministries (D&Ms) and the departments of the government of Sri Lanka. Our results show that, save for a few, most D&Ms have a potential for improving the performance. The performance enhancement is desirable both from an input as well as output perspectives. Moreover, our results indicate significant scale inefficiencies associated with the performance of ministries and departments that are engaged in public service delivery (PSD) in the country. The authors have also indicated towards critical success factors for a wider deployment of the study’s findings in the conclusion.

EInvoicing: the influence of the EU on the expansion of electronic administrative services

The digital transformation poses major challenges for local authorities. In order to keep pace with modern development, various basic administrative procedures need to be digitized. The status of digitization in German municipalities demonstrates that they are reaching their limits. As administrative units are to be considered as an interface between society and state, the following paper will focus on this topic.
 This paper reflects on the necessary expansion of eGovernment services in local authorities against a European background, with the aim of bringing together the European and municipal levels. The European Union (EU) has set itself the goal of contributing to the modernisation of digital public services and serving as a catalyst through various programs. This paper discusses to what extent the EU achieves its stated goal and whether its actions generate added value in local authorities by using eInvoicing as an example. With the Directive 2014/55/EU the EU set a standard, henceforth all European public administrations must be able to accept invoices in electronic format from their suppliers. The paper aims to demonstrate the significance of the above stated directive, with a specific focus on local authorities.

Reflections on public administration education with a case of Bangladesh

The paper aims to review public administration education in the higher education institutions in Bangladesh, and their role in ensuring modern public services. Most universities in the country offe...

Reflections on public administration education with a case of Bangladesh

The paper aims to review public administration education in the higher education institutions in Bangladesh, and their role in ensuring modern public services. Most universities in the country offer public administration degrees; however, minimal contributions to nationbuilding have been observed. The study asks: what are the pitfalls behind this? How to address the limitations? This is a qualitative study with gleaned data, using inductive content analysis to investigate the phenomenon with three case universities indicating the link between curriculum and learning delivery at the universities in Bangladesh. The research finds that poor development-oriented public administration education has little correlation to national development. The education system is traditional, where typical cultural features are nonchalance and indifference towards domestic demands. The discipline cannot create a distinctive identity and position in academia, which has consequences for the advancement of the administrative system in a developing country like Bangladesh. A research-informed curriculum with innovative pedagogical approach might be an alternative. The paper enlightens both academics and practitioners, as literature on public administration education in Bangladesh has been scarce. It calls for higher education institutions to reassess public administration education, teaching methods and research for national development.

Особенности исследования российской социальной рекламы

The article deals with the formation of modern public service announcement in Russia, its features in comparison with foreign ones. The author outlines that there are certain psychological methods used in Russian public service announcements. They are related to the traditions of society, the Russian mentality, the level of cultural development of the target audience, etc. The relationship between the ad performance and the psychological methods of influence that it uses, in particular, resorting to the effect of social conformity is examined in the article. Research methods. The study aimed at clarifying the attitude of the population to various types and forms of public service announcement is described. Research objectives are to determine which types of public service announcements attract the most attention, to define which public service announcements are more memorable, to clarify what feelings are caused by the most memorable public service announcements, to state the degree of influence of public service announcements on the behavior of individuals in specific situations. The survey was conducted using a open-ended questions. The results of the research. The most memorable public service announcement is the one that is addressed directly to the person and their good physical condition. Less attention is drawn to public service announcements designed to engage in a particular public activity. It is concluded that public service announcements can be classified by destination, by ways how it affects the audience, by the scale of distribution, by the type of implementation, etc. The methods of influence that are used in Russian public service announcements must be studied in detail and effectively applied to achieve the main and general goal of all public service announcements – the acquisition of positive behaviors by society.

The theoretical and legal problems of the ensuring of provision of public services to the business entities by local self-government bodies

Problem setting. The practice of providing public services to both state and local bodies in Ukraine needs improvement. The current shortcomings of the modern public service delivery system not only cause dissatisfaction of individual citizens but also can create obstacles to economic activity. At the same time, it is the level of quality and accessibility of such services that should become the main criteria for the effectiveness of public management in general. The purpose of the research is to determine and study the main components of the problem of providing public services to business entities by local self-government bodies, from the conceptual point of view, as well as by the means of analysis of the problems of legal provision of such services, including in view of ongoing reform decentralization in Ukraine. Analysis of resent researches and publications. The issue of providing public (administrative) services is the subject of scientific research of many specialists in various fields of law. Among them are the works of such scientists as O. M. Bukhanevich, Ya. B. Mykhailyuk, O. V. Olshansky, V. V. Romanova, V. M. Soroko, V. P. Tymoschuk and others. Article`s main body. The urgency of finding ways to solve the above problems is validated by the growing scientific interest in the problems of development and reform of the public power system as well as by increasing the attention to the issue of revising and amending the current legislation aimed at creation of a transparent, efficient and effective system of state and local self-government in Ukraine. The basis for such transformations today should be the reform of decentralization of public power, which involves the redistribution of powers and functions between different branches and levels, as well as the subsystems of public power, in particular, taking into account the foreign experience of decentralized European countries. The latter shows that the implementation of the decentralization reform has the effect not only of a significant reduction of the effects of crisis phenomena, of solving a large part of socio-economic and other problems, but also of the realization of many strategic tasks of national development. Conclusions. Thus, in our opinion, the legislative implementation of the best modern European and world practices in the field of providing quality and affordable public services, as well as further coordinated actions of public and private sector towards the implementation of the local self-governance reform plan can have a positive impact on increasing economic benefits for private sector.

Business Improvement Districts and Contemporary Local Governance

Business Improvement Districts (BIDs) have become an increasingly prevalent method for contemporary public management and economic revitalization. BIDs are private non-profit organizations established primarily in urban areas to deliver public services and improve economic conditions by imposing additional assessments on property owners. This dynamic allows improvement districts to serve as quasi-public entities inextricably intertwined with local policy measures and government officials, while concurrently operating as private organizations. This paper begins by providing an introduction outlining the role BIDs play in modern local governance, followed by a brief overview of the historical progression of improvement district implementation in cities. The contemporary state of debate surrounding the efficacy and implications of BIDs on local governance is then reviewed, while discussing the impact of recent research on the field of study. It concludes by reflecting on proliferation of improvement districts as an entity for modern public service delivery, as well as suggesting future directions for research pertaining to BIDs.

THE PROCESS OF PUBLIC SERVICE MODERNIZATION

The purpose of this article is to analyze the process of public service modernization and to focus on the processes of improving the current law of 2016 related with issue of reducing the impact of the Labor Code on the normative legal documents that are concerned with public service. The methodological basis of the research comprises general scientific and special methods: formal-logical, functional-legal and system-structural methods. Results: the term «modernization» of public service is complementary to provisions of current law, especially, in the transparency of staff selection process for public service. Discussion: possibilities of applying different approaches of scientists to changes in the Law of Ukraine «On Public Service». All aspects of the public service, features of the competition for job vacancies, requirements for candidates and the main innovations in this field are analyzed. The conducted research made it possible to conclude that the institutional changes according to the system of «modernization» of the authorities should be: a) reorganization of ministries; b) establishment of public service performance criteria; c) dismissal of unscrupulous and corrupt executives; d) establishment of the vertical system of responsibility: government order – ministry assignment – department assignment – execution by emloyee. The significant disadvantage of using the provisions is that what is being reviewed does not become an effective tool for simply being dishonest. In the previous version of the law, there were a number of negative factors for the broad retention of duties. An inefficient institution is the one that implements only 20 percent of government contracts, and where the executives receiving 200 percent of the rewards. Public service must involve conscientious and responsible employees, so it should be an open and transparent system in this regard.

THE CONCEPT OF PUBLIC ADMINISTRATION TOOLS ї OF DIGITAL SOCIETY IN UKRAINE

In today's innovative society, the behavior of citizens, their desires, needs and work, most of the everyday communication between people is changing due to the digital Internet and other means of the information society. Therefore, the digitalization of administrative and legal activities of various subjects of public administration is an integral factor in the implementation of their public administration. However, public administration would remain on a good footing if there were no specific ways of enforcing it in the arsenal of public administration entities. Such tools of public administration are provided by the theory of bottom law through the current legislation and public administration entities that carry out public administration in the digital society in Ukraine. As well as the sphere of public administration of the digital environment and the tools for its provision are not perfect, we can say that young people need further development and legislative improvement. The purpose of the article is to form the concepts of public administration tools of the digital society in Ukraine on the basis of the values of natural law, the theory of administrative law, current legislation. The concept of tools of public administration is formed in the article. It is proved that this is an external expression of homogeneous in nature and legal nature of groups of administrative actions of general and special subjects of public administration, implemented within the competence defined by law to modernize public services, develop interaction between public authorities, citizens and business based on digital dominance. society, in particular the establishment of e-government in all spheres of public life. It was found that the tool of public administration is an external expression of homogeneous in nature and legal nature of groups of administrative actions of general and special subjects of public administration, implemented within the limits of the competence defined by law for modernization of public services, development of interaction of public authorities, citizens. and business based on the dominance of the digital society, including the establishment of e-government in all spheres of public life.

Нормативно-правове забезпечення публічного управління територіальним розвитком питань формування, функціонування та розвитку об’єднаних територіальних громад в умовах децентралізації влади

In modern world, the relevance of researching new approaches to the formation and functioning of economically capable territories in order to overcome significant problems in both the rural and the urban territorial communities and ensure their sustainable development under the influence of exacerbation of endogenous and exogenous risks is significantly increasing. Obviously, the current crisis situation of the territorial communities of the country, especially rural areas, cannot satisfy the interests and needs of citizens, communities and enterprises of all forms of ownership, as well as does not contribute to providing residents of the territories with jobs and modern public services. In addition, the search for new strategic approaches to the management of the development of territories aimed at reducing the differentiation of the level of socio-economic development of regions (territories, communities, etc) is actively carried out by equalization of conditions of economic activity, rational use of their production and resource potential, achievement of sustainable economic growth, increase of socio-economic indicators of living standards of citizens of Ukraine. The significance of the formation of the necessary legal framework for the functioning of a separate administrative-territorial system (region, territory, community, etc), assessment of its condition for further use in public administration of territorial development determines the importance of developing and implementing an effective system of regulatory documents to solve socio-economic problems and stimulate sustainable regional development in Ukraine, in particular territorial communities.

Architectonic of e-governance in the USA: conceptualisation and implementation of “e-government” initiative by president’s G.W. Bush administration

In proposed paper the modern state and main trends of public management and public servicemodernization in the USA in the context of the “E-Government” initiative by President G.W. Bushadministration have been described. The current legal and political sources dealing with variousaspects of “E-Government” implementation in the USA has been generalised. On the basis of thereceived results “E-Government” initiative has been interpreted as important stage of developmentof e-governance in the USA in the context of solving problem of fundamentally new model of statebuilding’screation. Specifics of “E-Government” implementation by complex architectonics of sourcesaccording to valid demands of information society have been traced.In particular, it’s scientifically proven that in the USA the current trend to the convergence withcivil society as one of the main trends of the public management evolution against the background ofe-governance conception’s implementation is likely to persist.“E-government” as President G.W. Bush administration’s initiative has been substantiated as systemof government information technologies used for data provision and e-services functionality support,which leads to improvement of government agencies effectiveness and carried out in the conditionsof transformation of forms and meanings of social interaction between citizen, business and publicadministration bodies. Context of this initiative implementation in the USA has been determined:information security (cyber-security), cybercrime and emerging challenges for systems protectingState information; important mission regarding privacy and confidential information protectionin post-industrial society. Process of accumulation and sophistication of architectonics of sources(doctrinal, legal, political etc) relating to “E-government” initiative in the USA corresponds withphases of conceptual emergence of e-governance model surrounding the core architectonic principle –principle of convergence between civil society, business and the State.