Service quality is playing significance role in developing and building customer value and customer satisfaction in modern business world. In case of Sri Lankan government hospital, government has introduced several new attractive packages to enhance and also promote the patient satisfaction in different ways. Even though, success of implementation of the package is questionable. This study clearly investigates what types of factors impact of patient satisfaction in general hospital in Jaffna. The customer from the hospital is very different from the regular customer, the difference being that they do not want to be a customer in the first place. Donalal stated the following are the Service marketer's characters Reliability, Responsiveness, Competence, Courtesy, Credibility, and Empathy. Further empirical research supports the notion that satisfaction is caused by expectations and requires considerable cognitive effort on the part of customers (Bearden and Teel, 1983; Moutinho and Goode, 1995; Cadotte et al., 1987). Knowledgeable CSRs also may help reinforce the assurance/rapport dimension of service quality due to engendering confidence in their expertise (Parasuraman et al., 1988; Kettinger& Lee, 2005). A sample of 365 respondents is selected for this study by using convenience sampling method. The schedule is filled by the researcher by contacting patients personally after then all the data are thoroughly checked and entered in to the SPSS 17 software package. Marketer can emphasis the strength through develops a high quality of service and should train their employees to provide a friendly and attentive service to the customers all the time. Trust is an especially relevant success factor in health-care communities. Brand trust is assessed by the patients’ opinion.