Moderating Factor Research Articles

Remote Work Dynamics in Semiconductor MNCs in Klang Valley: The Impact of Work Environment, Technological Infrastructure, and Work-Life Balance on Employee Productivity Moderated by Gender

The shift towards remote work has become a prominent feature of contemporary workplaces, driven by technological advancements and changing organizational paradigms. This study investigates remote work dynamics within semiconductor multinational corporations (MNCs) in Klang Valley, focusing on the interplay between work environment, technological infrastructure, work-life balance, and employee productivity. Social Exchange Theory (Blau, 1964), Operational model of analysis (Leitão et al., 2019) and Task-to-Performance Chain Theory (Goodhue and Thompson, 1995) guides the exploration of how these factors influence productivity, while Predictors and outcomes of LMX Model (Tziner et al., 2020) informs the examination of gender as a moderating factor. Utilizing a quantitative research approach, data was collected through structured surveys administered to employees of semiconductor MNCs in the Klang Valley region. The survey instrument captured key variables related to the work environment, technological infrastructure, and work-life balance. Statistical analyses, including regression modeling and moderation analysis, were employed to examine the relationships between these variables and productivity while considering gender as a moderating factor. The findings provide empirical evidence regarding the impact of the work environment, technological infrastructure, and work-life balance on employee productivity in remote settings within the semiconductor industry. Additionally, investigating gender as a moderating factor uncovers potential disparities in remote work experiences and outcomes between male and female employees. This study contributes to a deeper understanding of remote work dynamics, offering insights into organizational policies and practices to optimize productivity and foster inclusivity in remote work arrangements.

Examining and comparing the relation between representational competence and conceptual knowledge across four samples

IntroductionWhereas it is commonly assumed that in learning science, representational competence is a critical prerequisite for the acquisition of conceptual knowledge, comprehensive psychometric investigations of this assumption are rare. We undertake a step in this direction by re-analyzing the data from a recent study that found a substantial correlation between the two constructs in undergraduates in the context of field representations and electromagnetism.MethodsIn this pre-registered contribution, we re-analyzed the data (N = 515 undergraduate students; Mage = 21.81, SDage = 4.04) to examine whether the relation between representational competence and conceptual knowledge, both measured with psychometrically validated test instruments, is similar or varies between four samples from two countries. To this end, we employed correlational analysis and scatter plots. Employing these methods, we examined whether a positive relation between representational competence and conceptual knowledge can be found and is of similar magnitude in all samples. We also employed multiple-group latent profile analysis to examine how the more detailed association between the two constructs varies or is similar across samples.ResultsWe found that the relation between the two constructs was positive in all four samples, but was stronger in the samples consisting primarily of engineering and physics students than in environmental sciences and teacher education-students. All latent profiles indicated that high representational competence is a prerequisite for high conceptual knowledge, but not vice versa. We found little relation to learners’ gender and topic-specific learning opportunities in high school.DiscussionThese results indicate that the qualitative findings of a positive relation between representational competence and conceptual knowledge, with no evidence of learners that achieve high conceptual knowledge with low representational competence, generalize across different populations. We derive hypotheses for further moderating factors that can be examined in future research.

Pengaruh fanatisme terhadap agresivitas simpatisan partai politik di Kabupaten Bima yang dimoderasi oleh altruisme

During the election period, as well as before and after, there were numerous controversies, one of which involved conflicts between political party sympathizers, including those that occurred in Bima Regency. This conflict was identified as an act of aggression. Aggressiveness often arises from the high levels of fanaticism held by individuals or political party sympathizers. The aim of this research is to examine how fanaticism influences the aggressiveness of political party sympathizers in Bima Regency, with altruism as a moderating factor. The research employed quantitative correlational methods, using data analysis techniques such as moderated regression analysis. Three scales were used in this study: the Buss-Perry Aggression Questionnaire (BPAQ), a fanaticism scale, and an altruism scale. The results showed a significant influence of fanaticism on aggressiveness (p<0.005; β = 0.398). However, the second result indicated that altruism did not moderate the relationship between fanaticism and aggressiveness (p>0.005; β = -0.009). The implication of the research is that political party sympathizers should avoid excessive fanaticism to prevent aggressive behavior.

DETERMINANTS OF TAX AGGRESSIVENESS WITH CORPORATE GOVERNANCE AS A MODERATION VARIABLE IN PUBLIC COMPANIES IN INDONESIA

This research examines how corporate governance moderates the impact of financial derivatives, executive pay, executive traits, and family ownership on tax aggressiveness in manufacturing firms listed on the Indonesia Stock Exchange between 2021 and 2023. Independent commissioners are used as a proxy for corporate governance. A total of 86 companies were included in the study using purposive sampling. The data analysis method employed was moderated regression analysis (MRA). The findings indicated that tax aggressiveness was impacted by financial derivatives, executive compensation, and executive behaviour but not by family ownership. These findings suggest that the level of family ownership does not dictate the degree of tax avoidance. Corporate governance as a moderating factor can influence executive compensation and executive behaviour but does not influence financial derivatives and family ownership concerning tax aggressiveness.

Comparing the effectiveness of peer-led healthy aging interventions on depression and quality of life in community-dwelling older adults: A systematic review and network meta-analysis.

Healthy aging has become increasingly important owing to the rapidly growing population of older adults globally, and results from the complex interplay of multiple characteristics such as depression and quality of life. Several countries have included peer-led interventions in their health policies to promote healthy aging. Given the growing evidence for these interventions, determining their comparative effectiveness is vital and warranted. The aim of this study was to examine the relative effectiveness of peer-led interventions on the depression and quality of life of community-dwelling older adults. A systematic review and network meta-analyses were performed. The meta-analysis was performed using random-effects models. Additionally, subgroup, meta-regression, and frequentist network meta-analyses were conducted. The protocol was registered with PROSPERO (CRD 42023492659). Twelve studies with depression outcomes and 11 studies with quality-of-life outcomes were included. The effect sizes for depression and quality of life were moderate and small, respectively. For depression, face-to-face interactions and intervention duration were moderating factors. For quality of life, intervention provider was a moderating factor. The combined peer-nurse intervention was shown to have a large effect on quality of life, whereas interventions provided by professionals other than nurses or provided only by peers had a small effect. A ranking analysis found that the most effective intervention for increasing quality of life was the simultaneous involvement of both healthcare professionals and peers. The provision of education and exercise interventions showed a higher ranking than goal setting in the leading group. The peer-led interventions were sufficient for depression. The effectiveness for improving quality of life may increase when involving both peers and healthcare professionals, particularly nurses. Nursing and health policymakers could establish distinct strategies depending on whether the goal of peer-led interventions is to improve quality of life or alleviate depression for older adults.

Understanding SNS use reduction from the perspective of the cognitive-affective model

PurposeThis investigation delves into the elements influencing social networking sites (SNS) use reduction behavior through the lens of the cognitive-affective (CA) model to understand the driving forces behind the decline in SNS use.Design/methodology/approachFollowing the CA model, this research introduces a theoretical framework that integrates the emotions of regret and guilt along with the principles of cognitive dissonance theory. The proposed theoretical framework was subjected to empirical validation, utilizing 453 responses gathered from Instagram users.FindingsThe results suggest that the emotions of regret and guilt have a favorable impact on users’ intention to decrease their SNS usage, with cognitive dissonance exerting an indirect positive influence through these emotions. Additionally, further examination unveils that fear moderates the connection between users’ SNS addiction and the CA components.Research limitations/implicationsAdditional cognitive and affective responses may influence the intricate relation between SNS addiction and SNS use reduction intention.Originality/valueThis research contributes to the existing body of knowledge on the information system use lifecycle by examining shifts in user behavior, notably the transition from excessive use to the adoption of use reduction strategies. Furthermore, it sheds light on the intricate role of cognitive dissonance in elucidating the intention to reduce SNS use from the perspective of the CA model. Additionally, this study advances our current understanding of how the fear of negative consequences arising from excessive usage plays a role as a moderating factor in elucidating the underlying internal factors related to reducing SNS usage.

Exploring the Longitudinal Links Popularity Goals and Adolescent Cyberbullying Perpetration: The Moderating Effects of Gender and Cultural Context

Background/Objectives: This longitudinal study aimed to examine how gender influences the relationship between popularity goals and cyberbullying perpetration among adolescents in China and the United States, controlling for peer-nominated popularity. Additionally, the study sought to identify potential cross-cultural differences in these dynamics. Methods: The research involved 1063 eighth and ninth graders (ages 12–16; 48.7% girls) who completed self-reported surveys in the fall of 2022 (Time 1) regarding cyberbullying behaviors and popularity goals. Peer nominations of popularity were also collected. Follow-up data on cyberbullying perpetration were obtained one year later in the fall of 2023 (Time 2). Results: Popularity goals were found to positively predict cyberbullying perpetration at Time 2 across all participants even after accounting for peer-nominated popularity. In China, this association was more pronounced among boys, whereas in the United States, the relationship was stronger for girls. Conclusions: Although cultural differences in the overall patterns were minimal, gender emerged as a significant moderating factor, revealing distinct cross-cultural variations. These findings underscore the need for culturally tailored approaches in interventions targeting adolescent cyberbullying.

The relationship between mental health and employment: a systematic review of cohort studies

Abstract Background Knowledge on the bi-directional association between employment status and mental health is important, as it affects multiple dimensions of our daily lives, both at the individual and societal level. Given that the mental health status and employment situation of individuals are likely to change over time, there is an important need for longitudinal data to better understand causality patterns in this association and the underlying mechanisms. Methods A systematic review was carried out based on the PRISMA guidelines in 3 electronic databases: PubMed, Embase, and PsycInfo. Studies eligible for inclusion were cohort studies, involving the general population, and assessing the relationship between employment status and mental health longitudinally. Results In total, 3,733 studies were identified and 36 met the inclusion criteria. The eleven studies focusing on the social causation hypothesis highlighted the negative long-term impact of unemployment and unstable employment on mental health. Four studies observed mental health improvements upon re-entering employment, although limited and in more specific contexts. The fourteen studies focusing on the health selection hypothesis found a lower probability for individuals with mental health problems in finding and maintaining employment. Finally, the eleven studies assessing the two hypothesis simultaneously found that mental health problems were both a consequence of and risk factor for poor employment status, although some important moderating factors, such as gender differences, influence the direction and strength of the association. Conclusions This review underscores the bi-directional association between the employment status and mental health of individuals, highlighting the need to develop targeted prevention (e.g. mental health support in the workplace) and interventions strategies (e.g. supported employment programs) in both the mental health and labor market systems. Key messages • The bidirectional link between employment and mental health highlights the need for concurrent responses to break the vicious cycle between poor mental health and social exclusion. • To reduce the clinical and social burden of mental health problems, gender differences must be taken into account in mental health and employment support practices and policies.

Hybrid Working and Employee Job Performance in Felcra Berhad: An Examination of The Moderating Role of Job Satisfaction

In today's dynamic work environment, understanding the impact of hybrid working on job performance is crucial. Many organizations, including FELCRA Berhad, adopted hybrid working during the COVID-19 pandemic to enhance employee efficiency and flexibility. This study explores FELCRA Berhad's job performance and satisfaction during the pandemic and evaluates the potential success of hybrid working post-pandemic. Using a quantitative research design and purposive sampling, data were collected from FELCRA Berhad employees through online and physical questionnaires. The data were analyzed with IBM SPSS Version 28 to examine the relationship between hybrid working (working conditions, work-life balance, and recognition) and job performance, with job satisfaction as a moderating factor. The results indicated a significant positive relationship between working conditions and job performance. While work-life balance and recognition showed moderate positive relationships with job performance, they were not statistically significant. Job satisfaction did not significantly moderate these relationships. However, the group effect for hybrid working remained significant across all dimensions. In conclusion, the study confirms a significant positive relationship between hybrid work conditions and job performance, providing a foundation for FELCRA Berhad to consider implementing hybrid work practices based on their direct effects on job performance.

Unleashing the missing link between work-family conflict and affective commitment: implications for health professionals

PurposeElucidating on the theoretical framework of conservation of resource and social identity theories, we aim to explore the association between work-family conflict (bidirectional, i.e. work-to-family conflict (WFC) and family-to-work conflict (FWC)) and affective commitment (AC) via emotional exhaustion (EE). Besides, the buffering effect of organizational identification (OI) in the bi-directional work-family conflict and EE relationship and perceived interactional justice (PIJ) between EE and AC were also tested.Design/methodology/approachA multi-time study was conducted in which data from 675 doctors working in different public hospitals across India were gathered at three-time intervals (T1, T2 and T3). The collected data were then analyzed using statistical software tools, namely AMOS 24 and SPSS v23.FindingsIt was indicated that WFC and FWC have a significant negative association with AC. EE was shown to mediate the relationship between bi-directional work-family conflict and AC. Additionally, OI buffered the relationship between WFC, FWC and EE. Moreover, PIJ was established as a moderating factor in the relationship between EE and AC.Originality/valueThis paper provides a new insight into the work-family conflict-AC relationship by examining it through the mediating role of EE. It offers a nuanced understanding by establishing the buffering effects of OI in the bi-directional WFC and EE. To our knowledge, this research represents the inaugural attempt to investigate the moderating influence of PIJ in the relationship between EE and AC.

Nexus supplier transparency and supply network accessibility: effects on buyer ESG risk exposure

PurposeThis paper investigates the role of nexus supplier transparency, which involves the collective information disclosure to the public by second-tier nexus suppliers, as an alternative mechanism for mitigating buyer environmental, social and governance (ESG) risk exposure. We also examine buyer supply network accessibility as a moderating factor that facilitates collecting detailed information and undertaking corrective actions accordingly.Design/methodology/approachWe collected a sample of 428 focal buyer firms and their supply networks up to third-tier suppliers. Data were obtained from Bloomberg and RepRisk databases. We identified critical nexus suppliers using data envelopment analysis (DEA) and tested hypotheses using regression analysis.FindingsThe results show that the benefits of nexus supplier transparency, such as reducing buyer ESG risk exposure, differ depending on the type of nexus supplier disclosing information and buyer supply network accessibility. Informational nexus supplier transparency was found to be beneficial. However, the results revealed the double-edged sword of monopolistic nexus supplier transparency, which benefits buyers with higher levels of accessibility but increases risk exposure for buyers with lower accessibility.Originality/valueThis study demonstrates that the transparency of critical second-tier suppliers mitigates buyer ESG risk exposure by providing information about lower tiers in the supply network. Challenging the notion of the focal buyer as the main orchestrator of supply chain initiatives, our alternative perspective opens a new avenue for risk management in multi-tier supply chains.

Navigating Sustainable Value Creation Through Digital Leadership Under Institutional Pressures: The Moderating Role of Environmental Turbulence

This study aims to examine the role of digital leadership in mediating the relationship between institutional pressures (regulatory, normative, and cognitive) and sustainable performance (economic, social, and environmental) from an institutional perspective. It further examines the moderating effect of environmental turbulence as uncertainty rises. Using a sample of 508 Chinese listed firms, this research empirically investigates the mediating role of digital leadership between institutional pressures and sustainable performance. Additionally, it outlines the moderating influence of environmental turbulence between institutional pressure and digital leadership, as well as between digital leadership and sustainable performance. Our findings indicate that enhanced digital leadership under institutional pressures can boost sustainable performance. Moreover, environmental turbulence has been identified as a moderating factor that weakens the relationship between cognitive pressure and digital leadership, and between digital leadership and sustainable performance.

Examining the Causal and Heterogeneous Influence of Three-Dimensional Urban Forms on CO2 Emissions in 285 Chinese Cities

Despite the efforts to examine the influence of urban forms on CO2 emissions, most studies have mainly measured urban forms from a two-dimensional perspective, with relatively little attention given to three-dimensional urban forms and their causal relationships. Utilizing the built-up area dataset from the Global Human Settlement Layer (GHSL) project and the carbon emission dataset from the China City Greenhouse Gas Working Group (CCG), we examine a causal and heterogeneous effect of three-dimensional urban forms on CO2 emissions—specifically urban height, density, and intensity—in 285 Chinese cities. The empirical results reveal a robust and positive causal effect of 3D urban forms on carbon emissions. Even when incorporating the spatial spillover effect, the positive effect of 3D urban forms remains. Moreover, GDP per capita and total population have a greater impact on urban CO2 emissions. Additionally, we find that the influence of 3D urban forms on CO2 emissions is U-shaped, with total population serving as a moderating factor in this effect. Importantly, there is significant geographic and sectoral heterogeneity in the influence of 3D urban forms on CO2 emissions. Specifically, the influence of 3D urban forms is greater in eastern cities than in non-eastern cities. Furthermore, 3D urban forms primarily influence household carbon emissions rather than industrial and transportation carbon emissions. Therefore, in response to the growing challenges of global climate change and environmental issues, urban governments should adopt various strategies to develop more rational three-dimensional urban forms to reduce CO2 emissions.

DIGITAL TRANSFORMATION AND THE PERFORMANCE OF SPANISH MANUFACTURING FIRMS: THE INFLUENCE OF TECHNOLOGICAL INTENSITY OF THE INDUSTRY

ABSTRACT: Digital transformation (DT) is the use and integration of digital technologies in all areas of an organization, leading to profound changes in its activities, operations and value creation for customers. It has become a matter of survival for organizations across all sectors, geographies and sizes. Despite its widespread adoption, DT success is not achieved by investing in technology alone; it is necessary to analyze the factors that influence success and understand why some companies gain a competitive advantage while others fail. This study examines three key factors of DT: business model innovation, digital technology integration and digital talent management, and their relationship to performance. In addition, we examine the environment in which each organization operates, considering the technological intensity of the sector as a potential moderating factor between these factors and performance. The study focuses on Spanish manufacturing companies, using data from the ESEE. By analyzing a panel data set of 9215 observations between 2011 and 2017, we provide evidence that the technological intensity of the sector significantly affects the relationship between business model innovation, digital technology integration, the development of new competencies and performance. The study shows that companies in medium- and low-tech sectors can benefit more quickly from investments aimed at business model innovation, digital technology integration and the development of new competencies, and achieve better short-term results compared to companies in high-tech sectors. These results suggest that, despite their limited investment in R&D, companies in medium- and low-tech sectors have resources and capabilities that compensate for their innovation activities.ABSTRACT: Digital transformation (DT) is the use and integration of digital technologies in all areas of an organization, leading to profound changes in its activities, operations and value creation for customers. It has become a matter of survival for organizations across all sectors, geographies and sizes. Despite its widespread adoption, DT success is not achieved by investing in technology alone; it is necessary to analyze the factors that influence success and understand why some companies gain a competitive advantage while others fail. This study examines three key factors of DT: business model innovation, digital technology integration and digital talent management, and their relationship to performance. In addition, we examine the environment in which each organization operates, considering the technological intensity of the sector as a potential moderating factor between these factors and performance. The study focuses on Spanish manufacturing companies, using data from the ESEE. By analyzing a panel data set of 9215 observations between 2011 and 2017, we provide evidence that the technological intensity of the sector significantly affects the relationship between business model innovation, digital technology integration, the development of new competencies and performance. The study shows that companies in medium- and low-tech sectors can benefit more quickly from investments aimed at business model innovation, digital technology integration and the development of new competencies, and achieve better short-term results compared to companies in high-tech sectors. These results suggest that, despite their limited investment in R&D, companies in medium- and low-tech sectors have resources and capabilities that compensate for their innovation activities. Keywords: Digital transformation; performance of Spanish manufacturing firms; business model innovation; digital technology integration; digital talent management; industry’s technological intensity. Keywords: Digital transformation; performance of Spanish manufacturing firms; business model innovation; digital technology integration; digital talent management; industry’s technological intensity.

The Influence of Related Party Transactions on Earnings Management in Indonesian Food and Beverage Sub-Sector Companies: Ownership Concentration as a Moderating Variable

This research tests how transactions among related parties influence the management of earnings, considering ownership concentration as a moderating factor. The research specifically targets businesses inside of the food and beverage sub- division that are registered on the Indonesia Stock Exchange (IDX) during the phase by 2016 to 2022. Earnings management, a tactic frequently utilized by corporate executives to manipulate reported financial outcomes, is associated by both accrual-based and real earnings management techniques. This research emphasizes how transactions by related parties can enable accrual earnings management, especially in circumstances defined by significant ownership concentration, where major stockholders might leverage their influence to the disadvantage of smaller group stockholders. Through moderated regression analysis, this research investigates the extent to which ownership concentration can enhance or reduce the influence of related party transactions on earnings management. The outcomes reveal that a high concentration of ownership intensifies earnings manipulation, particularly in less regulated settings such as Indonesia, where conflicts of interest among majority and smaller group stockholders are prevalent. These outcomes add to the expanding literary works on corporate governance and offer valuable empirical insights for stakeholders concerning the monitoring of related party transactions.

Analysis of the Impact of Sustainable Marketing Strategic on Consumer Preferences

Sustainable marketing strategies have become an increasingly important topic in the business world. Based on Nielsen Indonesia data in 2021, around 83% of Indonesian consumers stated that they prefer products from brands that are committed to environmentally friendly business practices, but even though consumers express support for sustainable products, their purchasing behavior is not always consistent with this statement. This study aims to analyze the impact of sustainable marketing strategies in influencing consumer preferences and purchasing decisions. The research method uses a quantitative survey. The sample consisted of 400 randomly selected respondents. Data collection was carried out through a structured questionnaire, and data analysis used confirmatory factor analysis (CFA) and moderation regression. The results of the study show that sustainable marketing strategies have a significant influence on consumer preferences. Environmental awareness and social norms strengthen this relationship as significant moderating factors. Integration of sustainable strategies can increase product appeal and strengthen brand image in a competitive market, with a focus on strengthening sustainability communication to maximize the positive impact of sustainable marketing strategies.

Honest incompetence: exploring the dark side of social entrepreneurship

PurposeThis paper explores the often overlooked and novel academic concept of honest incompetence as a potential “dark” side of social entrepreneurship, where well-intentioned but inadequately skilled agents hinder the effectiveness and sustainability of positive social change initiatives.Design/methodology/approachWe have adopted a multiparadigm approach to theory building, known as metatriangulation. We draw upon agency theory and behavioral decision theory to undergird a framework consisting of antecedents, processes, outcomes and moderators of honest incompetence in social entrepreneurship.FindingsWe introduce a detailed framework for understanding honest incompetence in social entrepreneurship. This framework identifies antecedents such as knowledge gaps, examines mechanisms like misguided interventions and explores consequences, including group vilification. Additionally, it investigates moderating factors, emphasizing the disadvantages of outcome-based compensation and the difficulties in evaluating outcomes.Originality/valueThis article investigates factors that engender honest incompetence in social entrepreneurship, revealing how even well-intentioned efforts can inadvertently hinder goals. Despite their sincere motives, social entrepreneurs might make choices that conflict with their objectives. Addressing this issue necessitates a customized approach, which includes engaging actively with the community and fostering robust social connections.

Job insecurity, life satisfaction and the moderating role of job satisfaction in South Korea

Purpose The purpose of this paper is to examine the influences of job insecurity on life satisfaction and to assess the moderating effects of several facets of job satisfaction between job insecurity and life satisfaction. Design/methodology/approach Drawing on the survey conducted in Seoul, this paper runs the hierarchical regression models. Findings The results of this study suggest that job insecurity is detrimental to life satisfaction. Satisfaction with pay and co-workers enhances life satisfaction. Only satisfaction with co-workers exerts a moderating influence. Research limitations/implications The results obtained from Seoul may reflect sample-specific dynamics that may be different from other areas, which may limit the generalizability of the findings of this paper. Practical implications Organizations would be dysfunctional if workers are not satisfied with their life. Therefore, human resource professions must be vigilant about fostering conditions supportive human relations. Originality/value Previous studies revealed that job insecurity has the undermining impact on employees’ life satisfaction. However, there has been little research done to examine the moderating factors of job satisfaction. In this study, it is argued that satisfaction with co-workers is a critical condition in moderating the effect of job insecurity on life satisfaction.

Artificial Intelligence Adoption in Sustainable Banking Services: The Critical Role of Technological Literacy

This study explores how customers recognize and accept artificial intelligence devices (AIDs) in the realm of sustainable banking services, applying the Artificially Intelligent Device Use Acceptance (AIDUA) model. This research not only seeks to corroborate the AIDUA model in the banking sector, but also aims to enrich it by introducing technological literacy as a moderating factor, particularly in the perspective of sustainable banking. Data were collected through 435 valid, self-administered face-to-face surveys from bank customers in China, determined through convenience sampling. The hypotheses, covering both direct and moderating effects, were examined using structural equation modeling. This study verifies the applicability and reliability of the AIDUA model, in assessing customer acceptance of AIDs within sustainable banking services. The findings indicate that customer acceptance of AIDs unfolds in three distinct phases. Initially, the consumers’ perceptions of social influence (SI), hedonic motivation (HM), and perceived anthropomorphism (PA) positively influence their green performance expectancy (GPE) and green effort expectancy (GEE) concerning AIDs. As a result, greater GPE and GEE among bank customers lead to stronger positive emotions, which greatly contribute to increased AIDs usage and a reduction in resistance to their implementation. Additionally, the findings determine that technological literacy plays a substantial moderating role in the association connecting green performance expectancy and customer emotions in relation to adopting AIDs, thereby highlighting its importance in advancing sustainable banking initiatives.

Communication dynamics: Fintech’s role in promoting sustainable cashless transactions

The integration of Fintech is revolutionizing global financial engagement, moving away from traditional payment systems. This study, thus, explores the interaction between communication dynamics, Fintech use, intentions, cashless transactions adoption, financial literacy, personal innovativeness, and socioeconomic development in Pakistan. The study employs a dual methodology, encompassing “PLS-SEM and Probit Model alongside Propensity Score Matching technique.” The survey targeted small business owners and individuals involved in informal sectors, encompassing roles such as fruit and vegetable vendors, small shop owners, taxi drivers, and auto rickshaw operators. A total of 394 responses were analyzed. The findings highlight the facilitating role of individuals’ intentions to use cashless transactions, acting as a mediator through which Fintech use fosters actual behavior. Moreover, the study finds financial literacy and personal innovativeness as critical moderating factors. Adopting cashless transactions emerges as a pathway to enhanced financial inclusion, particularly impactful for small business owners. The achieved financial inclusion has the potential for profound financial inclusion implications, as evidenced by its positive effects on sustainable livelihoods, living conditions, and social development among small business owners and individuals operating within the informal sector.