Management Process Model Research Articles

Managing the University’s Educational Process Based on Predicting Students’ Academic Performance

The authors of the article present a comprehensive analysis of the accounting of students’ academic performance in the management of the educational process of the university. The information about students that affects their academic performance and satisfaction with the educational organization is analyzed and classified. The focus of the study is on the application of predictive models in the management of the educational process in order to adapt the content of disciplines to the current contingent of students. The study used data only on first-year students (2023/24 academic year) of bachelor’s and specialist’s degree levels (n=1549). The information is depersonalized and contains the following data: demographic (age, gender, citizenship), social (socio-cultural environment, place of residence, place of residence during study), academic (previous education, results of entrance tests, current academic performance, faculty, qualification level), economic (scholarship, type of competition – budget/contract). Methods of mathematical statistics were used to analyze the data: determining the type of data distribution using the Shapiro-Wilk test, establishing the presence of multicollinearity in the construction of multiple regression by the Pearson criterion, establishing correlation dependencies by Spearman’s rank correlation method. Machine learning methods are implemented in the Python programming language (v. 3.8) using the freely distributed Keras library. The main results. The classification of factors affecting the academic performance and satisfaction of students is presented. Using the methods of mathematical statistics, the importance of each factor for predicting academic performance has been established. An educational process management model based on Agile Learning Design has been developed and presented, which allows adapting a specific discipline to the current contingent of students.

An Ontology Framework for ERBS (Evidence/Risk-Based Safety) Management of Divisional and Subdivisional Works with High Risk

As an important data source, the Building Information Model (BIM) plays an important role in modern building safety management. Numerous studies have closely examined automatic compliance inspections for building safety and the safety management of dangerous projects. However, the value of the BIM has not been fully exploited in evidence-based practices of building safety. To address this limitation, this paper proposes an ontology-based Evidence/Risk-Based Safety (ERBS) management framework for divisional and subdivisional works with high risk, which includes: (1) BIM data extraction based on dynamo; (2) creation of an ontology based on building information and the ERBS management process model; (3) converting BIM data and evidence into ontology individuals; and (4) integrating the ontology through semantic web technology and using the Semantic Web Rule Language (SWRL) to conduct rule-based reasoning on the ontology. A case study shows that the framework is effective for the ERBS management of divisional and subdivisional works with high risk. The framework proposed in this study provides effective safety management methods for high-risk projects that can be applied in wider engineering practice in the future.

The study of management processes of regional projects to determining algorithms of prototyping: A review

In the context of modern competition, project management approach can ensure higher speed and quality of achieving strategic objectives set for health care industry at minimal cost and risk. Due to the need to implement regional projects with higher speed and quality, the problems of algorithmization of project management processes becomes relevant. The complex multi-level system of project implementation in health care industry, instability of external environment and variety of needs of stakeholders requires finding algorithm to implement management processes. The purpose of the study was to find prototype model for managing processes of medical organization project, built on formalized data of functional components of project and algorithms obtained during stage-by-stage modeling of the system. In the process of development of operation of the system its elements and presentation of data were iteratively refined and in accordance with data algorithms were synchronously refined too. To build prototype model of management processes in regional medical organization for subsequent digitization it is necessary to formalize variables, to determine in accordance with size of the range of values that variable can take for subsequent effective algorithmization of management processes. The stages of project management processes were correlated with classification characteristics of models to establish stages of their construction and modeling of working model of prototype project. To establish optimal prototype of project management processes its immediate integration with project environment of medical organization is required using machine learning methods. The study results confirmed necessity to proceed search for project management tools increasing efficiency of operational activities of medical organizations implementing regional projects in health care industry.

Work ability data management in multisectoral services for people with disabilities: a cross-sectional study

Successful collaboration between professionals working in multisectoral services for people with disabilities requires access to data on the client’s work ability. This study examines work ability data needs, availability, and acquisition in social and health care services and employment services and explores possible differences between these service sectors. A cross-sectional survey was carried out using a self-developed questionnaire based on Choo’s information management process model, the Work Ability House model and previous research on work ability data. The questionnaire was targeted at physicians, nurses, physiotherapists, psychologists, and experts who support the work ability of people with disabilities and who work in primary health care, specialised health care, social services or employment services. The findings indicate that data on clients’ self-perceived health status is more frequently available than data on self-perceived work ability. This variability in data availability exists across professional sectors, highlighting the need for enhanced data management practices related to work ability assessment and support among professionals in social and health care services and employment services. The study underscores the importance of increasing professionals’ willingness to discuss work ability issues with working-age clients, particularly in primary health care and social services. These findings are pertinent in terms of enhancing multisectoral collaboration among professionals who need to comprehensively assess and support the work ability and employment of people with disabilities. Also, the study provides a diverse list of individual pieces of data related to work ability.

Application of Information Link Control in Surgical Specimen Near-Miss Events in a South China Hospital: Nonrandomized Controlled Study.

Information control is a promising approach for managing surgical specimens. However, there is limited research evidence on surgical near misses. This is particularly true in the closed loop of information control for each link. A new model of surgical specimen process management is further constructed, and a safe operating room nursing practice environment is created by intercepting specimen near-miss events through information safety barriers. In a large hospital in China, 84,289 surgical specimens collected in the conventional information specimen management mode from January to December 2021 were selected as the control group, and 99,998 surgical specimens collected in the information safety barrier control surgical specimen management mode from January to December 2022 were selected as the improvement group. The incidence of near misses, the qualified rate of pathological specimen fixation, and the average time required for specimen fixation were compared under the 2 management modes. The causes of 2 groups of near misses were analyzed and the near misses of information safety barrier control surgical specimens were studied. Under the information-based safety barrier control surgical specimen management model, the incidence of adverse events in surgical specimens was reduced, the reporting of near-miss events in surgical specimens was improved by 100%, the quality control quality management of surgical specimens was effectively improved, the pass rate of surgical pathology specimen fixation was improved, and the meantime for surgical specimen fixation was shortened, with differences considered statistically significant at P<.05. Our research has developed a new mode of managing the surgical specimen process. This mode can prevent errors in approaching specimens by implementing information security barriers, thereby enhancing the quality of specimen management, ensuring the safety of medical procedures, and improving the quality of hospital services.

The blind HR: Why do people leave managers not companies? A case of inconsistency in performance appraisal and performance outcome

Learning outcomes The learning outcomes are as follows: to benchmark and compare the theoretical models of the performance management and appraisal processes. (Questions 1 and 2) Remembering-in Bloom’s Taxonomy; to understand the importance of practicing fair performance appraisal process. (Question 4) Understanding-in Bloom’s Taxonomy; to analyze the implementation and effectiveness of 180-degree performance appraisal method and rating system prevalent in the IT Sector. (Question 1) Applying and Analyzing-in Bloom’s Taxonomy; to assess the impact of perceptual biases on human behavior and performance (Questions 2 and 3) Evaluating-in Bloom’s Taxonomy. Case overview/synopsis The case study entitled “Is HR Blind? Why do People Leave Managers Not Companies? A Case of Unfair Performance Appraisal and Biases” is a classic example of a flawed and biased performance appraisal process and perceptual biasness, which resulted in the loss of a valuable and talented resource in a leading Indian IT MNC. The present case had been based upon the real-life experience of an employee (i.e. Rahul Verma), who worked with the company from year 2010 to 2021. It was among the top ten IT MNCs employing about 0.1 million people. The objective of the case was to highlight real time issues existing with HR practices, mainly in IT sector organizations. For example, in the present case, do the HR seek proper justification from the manager before taking a harsh decision like forcibly asking an employee to sign a termination contract without looking at the contributions of his qualitative performance or even performance rating (refer to the transcript) for that matter? Was the job of the HR to only ensure how to fit in employees in the faulty bell curve system? Whether the performance appraisal system being followed at the company is adequately capable of identifying and recognizing the talent. Do the different functions really work cohesively and organically toward achieving the intended goals and objectives of the organization? Was this a failure of the manager in recognizing talent or something went wrong at the employee’s part? Was this a failure of the entire HR system or performance management process at the organization that was unable to filter out the capable and skilled resources out of the crowd? Was this a problem of organizational culture that put on stake its most critical resource – the human capital – by allowing the appraisers to evaluate them just because of the hierarchical structure, and not because they are not being competent enough to perform this most critical job objectively? Who ensures the appraiser is free from any kind of prejudice or bias and is capable of fairly assessing the talent resource? So, the present case was a deliberate attempt to throw out these burning questions to the practitioners and students to ponder upon. Does HR really follow the blind process merely acting on the feedback received from the different units of the organization? With the help of strong theoretical foundation and practical applications, the following objectives and questions have been framed to deliberate and propose the workable solutions for the benefits of the relevant stakeholders. Complexity academic level HR practitioners, HR managers, supervisors, senior management and HR students, IT heads, project managers. Supplementary material Teaching notes are available for educators only. Subject code CSS 6: Human Resource Management.

Theorizing a denial reaction to coming out: Revising Goffman's stigma through a sexual identity process model

AbstractErving Goffman's seminal theorization of stigma is at the heart of social scientific conceptualizations of identity management. Using data from qualitative interviews with queer South Asian women in Canada, this article proposes revisions of Goffman's Stigma theory. Intervening his supposition of acceptance and hostility as the two possible reactions to stigma revelation, I establish denial as an additional reaction to identity disclosure. A denial reaction has four key characteristics: (1) resistance to queer sexuality, (2) prescriptive enforcement of heterosexuality, (3) refusal to accept lesbian relationships, and (4) avoidance of conversation about queerness. I argue that disclosure to parents does not always translate to outness; rather, it can force the individual back into the closet. I refer to this non‐linear process as the culturally expansive closet. The article presents a sexual identity management process model that accounts for these culturally collectivist experiences. The results are significant for rethinking and affirming non‐Western ways of managing stigmatized identities.

Crisis management in community pharmacies during a pandemic

BackgroundAlthough the COVID-19 pandemic required community pharmacies to implement several adaptation strategies to ensure medicines' and services’ availability, related empirical research based on crisis management theory is lacking. ObjectiveThis study sought to holistically depict crisis management in Finnish community pharmacies and explore whether (1) pre-existing crisis plans, (2) crisis teams, (3) shared decision-making or (4) collaboration and communication with external stakeholders can protect staff resilience, pharmacy owners' resilience, organisational cohesion (‘team spirit’) and pharmacies' resources or finances during the pandemic. MethodsA cross-sectional survey was developed based on the crisis management process model and sent to Finnish community pharmacy owners (n = 602) during the pandemic's second wave in October–November 2020. Descriptive statistics were calculated, and logistic regression analysis was performed to explore effects of crisis management efforts. Open-field responses were analysed qualitatively using deductive content analysis. ResultsIn total, 221 (36.7 %) pharmacy owners participated in the study. Pharmacies responded to the pandemic with increased order volumes and new suppliers, home deliveries and remote consultations, hand sanitiser production and additional customer counselling concerning the COVID-19. Shared decision-making with pharmacy colleagues (p = 0.025) and collaboration with peers or stakeholders in the supply chain (p = 0.015) protected pharmacy owners' resilience during the pandemic. Additionally, shared decision-making protected pharmacies' finances (p = 0.040). Crisis teams or collaboration with social and healthcare operators did not provide advantage to pharmacies. However, pre-existing pandemic plans associated with reduction of pharmacies’ resources (p = 0.006). ConclusionsCommunity pharmacies responded to the COVID-19 pandemic with several measures to ensure the continuity of pharmaceutical services and care and the availability of medicines, disinfectants and personal protective equipment. Developing shared decision-making in pharmacies and active collaboration with peers and supply-chain stakeholders could improve pharmacies' finances and their owners’ resilience in future crises.

Expert methods for assessing technological innovation management at industrial enterprises in the context of digital transformation

The article studies issues of assessing the management of the end-to-end process of creating and bringing to market knowledge-intensive products in the context of economy digital transformation at medium-sized enterprises in the relevant industries, as well as ways to improve this process in the areas of Market Analysis, Planning, R&amp;D Work. The author’s approach and algorithm for assessing the process management implementation have been disclosed, and market experts surveyed and interviewed. Weighted average integral indicators of the efficiency of implementing the end-to-end process of creating and bringing to market such products and an effective industrial digital enterprise model achievability have been determined. With the use of the expert evaluations method, the importance ranks of the process stages have been calculated. The formulated proposals for improving the efficiency level of the end-to-end process of creating and bringing to market knowledge-intensive products are programs for improving the above-mentioned stages. They will form the basis for developing and implementing basic principles, techniques, methods, and algorithms of the process management model.

Process Model of Talent Management and Enterprise Competitiveness in Bosnia and Herzegovina

Talent management is an essential area within human resource management and has been increasingly receiving attention over the past several decades. The focus of talent management is on the most crucial employees within an enterprise. Therefore, it is vital to have a specialized and tailored management system for them to maximize business results. This paper addresses the connection between talent management and enterprise competitiveness. It aims to examine the relationship between these two variables within the business environment of Bosnia and Herzegovina. This paper significantly contributes to both theory and practice because it proposes a new, more comprehensive process model of talent management based on a detailed analysis and synthesis of all available scientific and research works. Following this, the paper tests the proposed model in practice and measures its success by examining enterprise competitiveness. The research was conducted on 101 service enterprises in Bosnia and Herzegovina in the second quarter of 2023. Managers of service enterprises involved in human resource management were surveyed. The questionnaire was formulated based on a combination of existing research in the specified fields. The data were subjected to correlation and regression analysis, and the research results were presented according to the previously set objectives and hypotheses. The research results showed that talent management is a significant predictor of competitive advantage. Additionally, a positive impact on competitiveness was confirmed for each individual group of talent management activities presented in the proposed process model.

Human Resource Management Process Applied in Conditions for Autonomy at Universities in Vietnam

Human resource management in general, and human resource management at universities in particular, has been the subject of numerous studies both domestically and internationally, with various approaches. Building on the affirmed research outcomes, this paper constructs a theoretical model of the human resource management process at universities. Based on analysis of influencing factors such as strategy, policy, institutional development planning, political institutions, legal frameworks concerning university autonomy, and the influence of the social community within the specific context of Vietnam; the paper proposes a human resource management process to be applied to public universities in Vietnam.

Риски внедрения цифровых платформ как отраслевой аспект стратегирования

Even under the current foreign sanctions and external restrictions, Russia’s economic policy is aimed at industrial innovations. However, the ongoing digital transformation remains a serious challenge for timber enterprises: in fact, this industry demonstrates one of the lowest rates of digitalization. Digital transformation has both strategic advantages and strategic risks for such enterprises. If major business fails to consider these risks, the outcome can have long-term negative consequences. Effective strategizing of industrial enterprises needs special methods to identify, describe, and analyze strategic risks. The authors identified the strategic risks of digital transformation and summarized tools that could help timber and forestry enterprises to overcome them. The research relied on the theory and methodology of strategizing developed by Professor V.L. Kvint. According to this approach, a strategy does not identify problems: its main purpose is to identify opportunities, and opportunities always come with risks. The analysis systematized the general and specific features of ERP-systems and digital platforms as key elements of digital transformation. The article introduces opportunities and risks of digital transformation for timber industry enterprises, which must be taken into account by strategists. It also describes an automated process management model as a means of overcoming the risks.

Construction of the Whole Process Management Model of Hospice and Palliative Care Outpatient Clinic

Objective To construct a scientific and practical management model of the hospice and palliative care outpatient clinic and provide a reference for the operation and development of the outpatient clinic. Methods The basic framework of the whole process management model of hospice and palliative care outpatient clinic was determined preliminarily by literature analysis,qualitative interviews and experts group meetings.Two rounds of consultation were conducted among 18 experts in hospice and palliative care and medical-nursing combined outpatient service by the Delphi method. Results The questionnaire response rates of the two rounds of expert consultation were both 100% and the authority coefficients of the two rounds of expert consultation were 0.88 and 0.91,respectively.Finally,the whole process management model of hospice and palliative care outpatient clinic was constructed,which was composed of three first-level indicators including staff composition,work structure and effect evaluation,5 second-level indicators and 62 third-level indicators. Conclusion The constructed whole process management model is scientific,innovative and continuous,which can provide a reference for the operation and development of the hospice and palliative care outpatient clinic.

An Enhanced Emergent Model of Knowledge Management Processes

An Enhanced Emergent Model of Knowledge Management Processes

Бізнес-процеси як об’єкт управління діяльністю сучасних підприємницьких структур

Based on the systematization and generalization of scientific publications, the content characteristics of functional and process models of management are determined. It is established that the process model of management was formed in the conditions of the post-industrial period of economic relations development. The main factor in its formation was the introduction of automated and integrated management systems in the conditions of innovative development. A modern enterprise is considered as a set of business processes that consistently form a chain of added value creation. Management tasks in the field of business process management involve the formation of a system of main and auxiliary business processes, determination of their functions and relationships, standardization of the content and sequence of operations, ensuring interaction and control of efficiency.

DETERMINING COMPONENTS OF THE METHODOLOGICAL PLATFORM OF THE CONSTRUCTION ORGANIZATION IN THE CONDITIONS FOR DIGITAL TRANSFORMATION OF OPERATING SYSTEMS OF PROJECT EXECUTORS

Digital technologies of construction organization are becoming increasingly common and necessary tools for effective management of processes on construction sites. In today's world, where speed and accuracy of work are of crucial importance, the use of digital technologies allows to achieve the highest productivity and efficiency in the construction sector. The article analyzes the paradigms of implementation of construction organization processes on the basis of modern information technologies, defines the development trends of the implementation of enterprise management processes in the structure and means of intellectual information systems. An important analytical means of adjusting decisions regarding reengineering and digital transformations of operating systems in the format of introduced methodologies and tools is a subsystem of formalized adjustment of decisions, which allows to establish a measure of the sensitivity of the effective indicators of the "digital transformations" project to the deviation of functional, time and other parameters from the expected trajectory of the implementation cycle of such a project , which are considered as "random" values, discretely distributed in a certain range of "deviations". The leading and systemic means of getting out of crisis and destructive situations for construction enterprises, as well as for other industrial enterprises, is the innovative radical or partial transformation (modernization) of the operating system of the enterprise and the system and structure of the administration of its activities operating at the enterprise on the basis of the latest information technologies of the architectural environment, including virtual design and construction (VDC, Virtual Design Construction), integrated digital delivery (IDD Integrated Digital Delivery), building information modeling (BIM, Building Information Modeling) and IFC format (Industry Foundation Classes). The article highlights the technologies used in the construction and implementation of models of management processes in information systems, the use of which simplifies the complexity of modernizing the information system to solve the tasks of construction organization processes. The main models of the organization of activities in the conditions of digitalization and the possibility of increasing the efficiency of the management processes of the construction enterprise using information systems as a digital way of presenting the directive organizational-technological and technical-functional characteristics of the construction object are defined and systematized.

Industrial Process Management Model to Improve Productivity and Reduce Waste

One of the challenges facing operations management is the design, choice, and implementation of action plans adapted to the magnitude of the deviations from the variables of an industrial process. Making conscious and quick decisions is crucial to achieving improvements in productivity. This will be achieved if the organization’s internal and external communication model is strategically designed, considering specific cultural factors and the symmetry or asymmetry required in the communication model. However, how do we organize ourselves and through what channels do we communicate within a production process to generate Big Data that combines data from technologies and the perception, comprehension, and projection of experienced humans? Our hypothesis suggests that the implementation of our model generates a continuous improvement system that could provide significant benefits to the company by connecting management with the place where the work happens (Gemba), streamlining multiple processes, thereby fostering sustainability. The developed model, “Group Situational Awareness Model”, was implemented in an operations management team, following the guidelines of an action researcher methodology. This resulted in the design of an operations management model and a detailed methodology for its implementation, achieving significant improvements in the metrics of the current process, making it a success story.

ВПРОВАДЖЕННЯ АВТОМАТИЗАЦІЇ ТА ЕЛЕМЕНТІВ ІНФОРМАЦІЙНОЇ ЛОГІСТИКИ В БУДІВЕЛЬНІЙ ГАЛУЗІ

Automation, as a rule, means the most rational distribution of computing and production load between man and machine, the balance of which depends on the specific enterprise and the goals of automation. One of the main requirements for the automation of business processes is the transition of the enterprise to a process model of management – a task whose complexity depends on the scale and specifics of the enterprise’s activities. The existing level of software development allows automating a significant number of divisions and covering the majority of the enterprise’s business processes. The level and depth of automation depends on both the company’s budget and its IT strategy. In most cases, the strategy is closely related to the general corporate strategy of the enterprise, occupying important segments in its development plans. In 2021, the management of the companies of the Angro group formed a working group and began work on the creation of the “BuildKeeper” program, which became the basis for the construction of logistical ties of information flows of all companies of the Angro group. A similar stage was the development of elements for creating electronic orders for materials (from the contractor of the construction site for the buyer) and electronic applications (from the organization’s buyer for suppliers). By creating a network version of the program, organizing information flows in such a way that access to certain blocks of information can be partially or completely limited, the result was time savings and minimization of errors in the work of each employee of the “Angro” group of companies. When analyzing the use of information products, it is obvious that most of them are aimed at the management of employees who ensure the business process of transporting cars on the trucks of their own fleet. However, when making decisions in human resources management across the entire group of companies, information technologies are used insignificantly. In this regard, the management of the company needs to focus the attention of the management personnel of each line of activity on one of the main vectors of the company’s development – the effective management of personnel of all levels using the information technologies available in the company.

Sustainable Design Process Management in a VUCA-World – A Survey on Risk and Technical Change Management in Automotive Industry

Being sustainable is one of today’s greatest challenges in the design process for the automotive industry. Upcoming trends in market and technology, disruptive changes (i.e., autonomous driving) as well as VUCA-factors aggravate the demand for flexibility, resilience, and sustainability in a system development. Sustainability in engineering and product design also requires corresponding processes to establish a framework and moreover a guideline.This exploration represents results out of a survey as part of a wider research. The investigation is based on state-of-the-art literature resulting in an empirical study. Objective is the development of a sustainable process orientated method for risk and technical change management for system development projects in a VUCA-world. The considered aspects are complexity, (re-) action, quality, Generic Systems Engineering, and VUCA. The involvement of a transdisciplinary system development team supports the creation of a powerful method: Combining experiences, different perspectives, as well as considering existing pain points and hints of optimisation potentials. In summary, this elaboration presents information on the current situation as well as applicability of defined aspects for a powerful method.Concluding, this publication provides information on the considering elements to design a sustainable process model for risk and technical change management, for system developments in automotive industry.

СУЧАСНІ ПІДХОДИ ДО ОПТИМІЗАЦІЇ ПРОЦЕСУ УПРАВЛІННЯ ФІНАНСОВИМИ РЕЗУЛЬТАТАМИ ПІДПРИЄМСТВА

The article examines the model of the financial results management process of Alfatech Optima LLC. The financial results reflect a multifaceted system of economic relations at the current stage of the development of society, which affects the competitiveness of the company's products. It is accepted that today the problems of managing financial results consist in finding ways to increase revenue, optimize costs, and generate profit (loss). One of the main tasks of managing the financial activities of enterprises is to ensure the financial stability and competitiveness of the business entity in the longterm and short-term perspectives. Profit plays an important role in solving these problems. It is the positive financial result of the enterprise that acts as the main protective component against the threat of bankruptcy, is the main criterion for evaluating the efficiency of activity and, of course, the main goal of entrepreneurial activity. It is impossible to achieve this without reasoned management decision-making in the day-to-day work of managing the financial results of the enterprise. Therefore, ensuring the effectiveness of financial management at the enterprise involves the formation and implementation of a model for managing financial results. Management of financial results is a set of measures, principles and methods of formation and implementation of management decisions regarding the formation, distribution and use of the company's profit. It has been proven that the application of the structural-functional model of financial results management will allow the enterprise to more effectively use its available resources, plan its activities in advance and effectively manage profits. The tools for maximizing indicators of financial results from economic and financial activities and improving the efficiency and effectiveness of the enterprise's activities in general have been determined. As tools, factor and taxonomic analyzes of optimizing the management of financial results of the enterprise are proposed.