Mobile Payment Acceptance Research Articles

What promotes the mobile payment behavior of the elderly?

Mobile payment, as a new form of transactional payment method, has garnered attention from users. However, few studies have discussed the mobile payment behavior of the elderly. Our research aims to explore the influencing factors on elderly’s intention to use mobile payments. This research established and empirically validated a mobile payment acceptance model for the elderly. Structural equation modeling was employed to analyze data from 316 elderly participants. The results indicate that perceived ease of use directly affects perceived usefulness. The Mobile payment intention of the elderly is positive influenced by perceived usefulness and perceived ease to use. Furthermore, information quality and service quality directly influence perceived trust. Perceived trust, information quality, and service quality all have directly affects on the intention to use mobile payments. Mobile payment intention is negatively affected by perceived risk. The findings of this study can serve as references for mobile payment developers, as well as relevant policy-making and regulatory authorities, facilitating the design of mobile payment technology systems that are more suitable for the elderly and promoting the sustainable development of mobile payments.

How consumers' privacy perceptions influenced mobile payment acceptance during the COVID-19 pandemic

PurposeOur research investigated how the perceived effectiveness of privacy, perceived privacy risk, and perceived security influenced consumers' behavioral intention to use mobile payment applications during the COVID-19 pandemic.Design/methodology/approachWe applied a quantitative method using a cross-sectional online survey conducted over three years. We collected a sample of 1,471 survey responses focused on ages 18–39. Using descriptive statistics, confirmatory factor analysis, and structural equation modeling, we tested our hypotheses with SPSS 27 and AMOS 27.FindingsResults of the study indicate that the perceived effectiveness of privacy positively influences perceived privacy risk, perceived security, and behavioral intention. Moreover, perceived privacy risk has a positive effect on perceived security. We found no significant relationship between perceived privacy risk and behavioral intention, although perceived security has a positive effect on behavioral intention. Further mediation analyses showed that perceived privacy risk and perceived security mediate the relationship between the perceived effectiveness of privacy and behavioral intention.Originality/valueThis research sheds new light on the role of perceived privacy effectiveness in mobile payment adoption in Hungary, particularly during the COVID-19 pandemic. Our research also explains why and how perceived privacy effectiveness influences consumers' perceived privacy risk, perceived security, and behavioral intention.

Investigating the Components of Perceived Risk Factors Affecting Mobile Payment Adoption

As smartphone ownership rapidly expands, mobile payment options are gaining popularity due to the portability and convenience they offer. This study examines attitudes towards adopting mobile payment, focusing on the component risk, which consists of multiple dimensions including performance, financial, time, psychological, and social risks. The study uses a quantitative approach, collecting data through a survey distributed to mobile payment users, with 361 respondents in the United States. The survey instrument includes measures of performance and psychological risk, as well as attitudes towards mobile payment acceptance. Data analysis using SPSS 25.0 and AMOS 24.0 reveals that both performance and psychological risk significantly negatively impact attitudes towards mobile payment acceptance, underscoring the importance of mobile payment service providers implementing effective risk management policies to improve users’ positive attitudes towards their platforms.

DEVELOPMENT OF THE TAM MODEL OF FACTORS THAT INFLUENCE THE ACCEPTANCE OF MOBILE PAYMENTS

This study aims to develop a Technology Acceptance Model (TAM) specifically for Mobile Payment use in the public transportation environment, with a focus on users of the Jakarta MRT. The research examines the factors that influence acceptance of Mobile Payment in the city transportation context, using a quantitative survey approach of Jakarta MRT users. The study analyzed the factors underlying TAM, which includes perceived usefulness, perceived ease of use, as well as other variables that can influence Mobile Payment acceptance. The research findings will offer a deeper understanding of the determinants of Mobile Payment acceptance in public transportation and contribute to the existing literature applying the TAM model to Mobile Payment in Indonesia. The results of this study could serve as a basis for enhancing the efficiency and adoption rates of Mobile Payment systems among users of public transportation, particularly in the Jakarta MRT and other similar systems in the future.

The emergence of mobile payment acceptance in Saudi Arabia: the role of reimbursement condition

PurposeThis study aims to scrutinize existing end-user comprehension regarding e-wallet technology through an examination of apparent usefulness, ease of use and levels of trust, and how these factors may influence a consumer’s attitudes toward the adoption of this new payment method.Design/methodology/approachThe quota sampling method was used, and residents over the age of 22 years were targeted in online and offline questionnaires, and partial least squares-structural equation modeling was used to analyze the data.FindingsThis study indicates that existing consumer mindsets and intentions to adopt new technology, such as the e-wallet, are greatly influenced by their perception of the practicality of the product, its ease of use and their levels of trust in the technology to protect their online safety, privacy and economic affairs. Contrastingly, those participants who were offered deferred reimbursements and those given no information were demonstrably less likely to adopt the new service.Research limitations/implicationsThe study sample was from a developing nation – Saudi Arabia. Similar cohorts from developing and developed countries could provide a unique cross-nation comparison.Practical implicationsThis study stresses the importance of thoroughly explaining and demonstrating an innovative technology to customers while simultaneously promoting the product. Consumers can be encouraged to use and evaluate the new technology by providing inducements, such as effective reimbursement policies.Originality/valueThis paper contributes to literature by critically reflecting on the question: What are the factors influencing customer intentions to adopt the e-wallet, and how do the guarantee of reimbursement and the time frame following unauthorized use influence consumer adoption intentions when deciding to use the new payment technology?

Modeling mobile payment acceptance among working-age users in the emerging market

Mobile payments are poised to become the predominant method of transaction as we progress towards a society with reduced reliance on cash. Despite the rapid growth of mobile payments, not everyone is willing to accept them due to their perception of a lack of security and confidence (Aboobucker & Bao, 2018). This study aims to examine the factors influencing the acceptance of mobile payment among working-age individuals in Malaysia. Data was collected through questionnaires, generating a 49 percent response rate. Descriptive, univariate, and multivariate analyses were performed to analyze the data. Based on the underpinning of the technology acceptance model (TAM) the study discovers that perceived ease of use, personal innovativeness, and behavioral intention have a significant positive relationship with working-age acceptance of mobile payment. In contrast, perceived risk and social influence demonstrated an insignificant effect on working-age acceptance of mobile payment. Understanding these factors may enable service providers to allocate resources effectively and create a sustainable mobile payment ecosystem in the country (Moghavvemi et al., 2021). The study further holds significance for both managers and policymakers in their efforts to harness the potential of mobile payment services, in line with Bank Negara’s objective in transitioning towards a cashless society.

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities in Nigeria

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities in Nigeria

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities

Drivers of Mobile Payment Acceptance: The Impact of Network Externalities

Factors Influencing Consumer’s Behavioural Intention towards the Adoption of Mobile Payment in Kuala Lumpur

Purpose: The purpose of the research is to investigate the connection between the adoption of digital payments in Kuala Lumpur and the system's credibility in Kuala Lumpur, Malaysia. The another goal of this study is to investigate the connection between social impact and mobile payment adoption in Kuala Lumpur. In Kuala Lumpur, study the relationship between effort expectation and mobile payment adoption. To determine the association between performance expectation and mobile payment adoption in KL. Theoretical framework: One of the most well-known study models on customer adoption of new technological systems highlights how particular characteristics effect customer adoption. The idea takes into account things like social influences, credibility requirements, effort expectations, and performance requirements. Design/methodology/approach: This is descriptive based study. In this research paper to accurately predict consumer behavioral intention to accept mobile payment in Kuala Lumpur, the study selects 100 students representative of the target population using probability-based random sampling. Findings: Inability to collect information from all Malaysians is the primary justification for using a random sample. Mobile payment acceptance has a high link with expected effort, trustworthiness, and performance, demonstrating that these factors impact adoption. Because the majority of people consider a rapid and dependable mobile payment system to be essential. Conclusion: Mobile payments are rapid. Their relocation is regular practice. Customers can complete the majority of transactions by just pressing their card to the screen.

A survey on mobile payment applications and adopted theoretical models

Looking at the evolution of mobile phones, communications technology, and the Internet, one can see a clear shift in their usage in the past decade as mobile payment has become an important research area in the field of information technology. However, many financial institutions have adopted mobile payments. Except that only a limited number of clients are used. Several information systems theories/models have been proposed to examine the factors that could influence user adoption. However, the literature on the field is still in its infancy. This paper, reviews and systematically analyzes the existing mobile payment acceptance and adoption literature that include UTAUT/TAM as a theoretical model to reveal mobile payment adoption research's current situation. The current study also provides a basis for future researchers in the mobile payment adoption study, as it provides a summary of related literature in the field, the models used, and the factors that have an impact on customer intent. Accordingly, the UTAUT, TAM models, with their extensions, are one of the models most used in examining and understanding the necessary factors that could influence mobile payment applications' adoption. The research revealed that 37 factors most commonly than a literature review on factors of adoption mobile payment applications since 2015. It was found that the factors of perceived trust and perceived risks are among the most critical factors in which the models are expanded, as they have an impact on the customer's acceptance of any new technology innovation. Therefore, emphasis must be placed on the factors of perceived trust and perceived risks to increase the applicability of UTAUT, TAM models to the mobile payment context.

Do digital natives use mobile payment differently than digital immigrants? A comparative study between generation X and Z

Consumers use increasingly Near Field Communication mobile payment to buy products and services. However, the adoption of NFC mobile payment varies by individual attributes of consumers. This paper aims to study the generational differences in mobile payment acceptance based on the theory of generational cohorts and technology acceptance. Therefore, a research concept and hypotheses were developed. The research methodology included an online survey among Generation Z (digital natives) and X (digital immigrants). A sample of 580 respondents had been analyzed with multi-group Structural Equation Modeling. The comparative analysis revealed that digital immigrants were more influenced by the perceived ease of use, subjective norms, and financial risk of NFC mobile payment. In turn, digital natives intended to use NFC mobile payment to a greater extent if they perceived mobile payment as compatible with their lifestyle. Our research contributes to the understanding of generational patterns of mobile payment acceptance.

Mobile payment adoption process: a serial of multiple mediation and moderation analysis

Purpose Global digital payment transactions increase continuously. Due to the inconsistencies that occurred across the research findings, past researchers have called for further investigation to verify and empirically test the mobile payment acceptance model. The purpose of this paper is to develop an integrative model that is derived from the multiple technology acceptance models (TAM)’s a theoretical framework and past literature to understand how consumers decided to adopt mobile payment. By simultaneously testing mechanisms, namely, ease of use, usefulness and risk, the current study will be able to advance scholarly knowledge of the underlying consumer’s attitude and behavior that link social influence to intention to use. Design/methodology/approach A total of 370 valid responses were collected using self-administered questionnaires distributed via online platforms, a representative for Thai consumers. An ordinary least square regression and bootstrap analyzes were conducted through PROCESS Macro to analyze the moderated serial-multiple mediation model in the consecutive inducing of social influence, perceived ease of use, perceived usefulness and perceived risk toward the consumer’s intention to use mobile payment. Findings Within the context of consumers evaluating a mobile payment, statistics significant were found for the hypothesized direct and indirect effects of perceived ease of use and perceived usefulness on an intention to use. The results showed that Thai consumers’ intention to use mobile payment was significantly affected by their attitudes in terms of usefulness and the less complication in using the applications. It is confirmed that social influence indirectly affects intention to use via the increase of perceived ease of use and perceived usefulness. The study also found a significant interaction between perceived risk and perceived usefulness toward intention to use. Practical implications It is recommended to service providers to continue improving the user-friendliness, navigation, integrity and furnish the system with more value-added activities within the mobile payment application. It is also essential for the company to deliver tutorials and clear and easy-to-follow instructions to customers. At the same time, the marketer should develop marketing strategies to promote the usefulness and simplicity of using the applications to the consumers. When consumers experienced the easiness and usefulness of the applications, these could overcome the resistance feeling to use due to the concern on any potential risk. Originality/value The study contributes to the existing body of knowledge on consumer usage behavior and TAM by integrating all important variables and developed a parsimony framework to explain consumers’ usage adoption on mobile payment. Moreover, the current study was the very first that proposed and tested a serial of multiple mediations of perceived ease of use and perceived usefulness, moderated by perceived risk, in the relationship between social influence and consumers’ intention to use mobile payment and discovered a moderating role of perceived risk toward the relationship between perceived usefulness and mobile payment usage intention.

Impact of Behavioural Biometrics on Mobile Banking System

The rise of online mobile banking systems has given customers a convenient and better way to interact with the bank as and when they want. Smartphones have revolutionized the world of payment. People now use mobile phones more often to make payments. But with increasing frauds and cybercrimes, customer experience and security become the major concern for any bank. In such situations, biometrics, especially behavioural biometrics, can be used. In this paper, we are going to discuss how behavioural biometrics can be widely adopted to reduce fraud. To increase the adoption of mobile payment acceptance, solutions need to be prioritized and reduce unnecessary obstacles. Customers demand mobile payments that are easy and quick. This is also used for fraud detection and prevention due to increased amounts of identity fraud attempts. Currently used methods for authentication such as passwords and email verification are quite problematic for security and user experience. This gives rise to behavioral biometrics. It is very important nowadays to authenticate the user throughout the session, and this is exactly what behavioral biometric do. Behavioral biometrics achieves this by invisibly running in the background and not interfering with the user experience. Fraud is significantly reduced by removing the setup authentication and risk-based authentication completely.

Factors Affecting User Adoption of E-Payment Services Available in Mobile Wallets in Saudi Arabia

Mobile wallets have been in continuous demand and developed over the past few years, especially during the COVID-19 pandemic. Several studies have examined user intentions and perspectives. This study develops a conceptual model combining behavioral factors with the technology acceptance model (TAM). The goal is to identify key factors that influence user's intention to adopt mobile payments. This study uses the TAM and the unified theory of acceptance and use of technology (UTAUT) models with additional factors. The additional factors are security, trust, facilitating conditions, and lifestyle compatibility. The study analyzes the results of a survey of 394 Saudi citizens conducted via an online survey. The results indicate that user attitudes and intentions are positively influenced by all of the factors. Perceived usefulness, perceived ease of use, lifestyle compatibility, and facilitating conditions are direct predictors of user behavior in accepting mobile wallet payments. This study provides an empirical contribution to the literature on mobile payment acceptance on the effect of perceived usefulness and lifestyle compatibility. The results demonstrate that about 26% of the respondents started using mobile wallet services because of the COVID-19 pandemic.

Examining Customers’ Continuance Intentions towards E-wallet Usage: The Emergence of Mobile Payment Acceptance in Vietnam

The purpose of the research is to identify antecedents of mobile wallet continuance intention in Vietnam. A self-administered questionnaire was distributed to collect data from a total of 276 respondents. Partial least squares structural equation modeling was employed for analyzing the data. Five mobile wallet features - mobile application quality, mobile wallet familiarity, situational normality, payment security, and feedback mechanism - are introduced as fundamental elements, which influence customer' continuance intention to use mobile wallet in Vietnam. The results indicate that mobile quality application and familiarity can significantly influence perceived ease-of-use (PEOU) and perceived usefulness (PU), but situational normality has an impact only on PEOU. PEOU and PU are positively related to satisfaction. On the other hand, payment security and feedback mechanism affect positively customer' trust. As a result, the positive effects that satisfaction and trust have on electronic wallet continuance intention are confirmed. The findings can be used to advise mobile wallet providers to improve their platform design and services to retain users. As a theoretical contribution, this study combines the Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology to investigate the key determinants on continuance intention in the context of electronic wallet in Vietnam.

Moving from Bricks to Clicks: Merchants’ Acceptance of the Mobile Payment in Malaysia

In the hustle and bustle of modern life, everyone wants to enhance and advance their working and personal life and mobile phones have become the favoured technology to achieve that aim. In light of this trend, most financial service providers have taken steps to meet this new lifestyle demand by developing mobile applications so that people can manage their financial matters on the go. This movement has also motivated many merchants around the world to adopt mobile technology as part of their aspiration to provide a better experience for their customers. This study explores the factors influencing Malaysian merchants’ acceptance of mobile payment as an additional payment method to the traditionally accepted payment methods of cash and credit/debit cards. The aim of this study is to figure out the factors affecting merchants’ decision to use mobile payments to help the provider companies shape their own marketing plans and consider the weak points that may turn the merchants against this marktet. This empirical study uses a survey method and AMOS to test and analyse the perceptions of a sample of 125 food and beverage providers located in food courts in 10 shopping malls at the Klang Valley in Malaysia. The study found that perceived usefulness has a significant positive impact on mobile payment acceptance, while the perceived ease of use has no significant impact on the merchants’ decision to offer this payment method, which is not compatible with the technology acceptance model (TAM). In addition, this study added a further two factors to the TAM to investigate their effects on merchants’ acceptance of mobile payments and found a significant positive effect for compatibility with customers’ needs but no significant effect for perceived risk, which can be justified by the nature of this industry. This study, therefore, provides invaluable insights into the factors affecting merchants’ acceptance of mobile payments, especially food and beverages providers in food courts located in shopping malls of Malaysia.

Memahami Perilaku Penerimaan Mobile Payment di Kalangan Muda (Mahasiswa) Menggunakan Pengembangan Model IMMPA

Since the emerge of digital commerce in the form of m-commerce, mobile payment services have started to get global attention. Easy access to mobile payment services, the benefits offered, and the clarity of the regulations that govern them, have not yet fully attracted the interest of all Indonesian people to use them. Changing the behavior of transactions to mobile payments in line with access to the digital economy, which has the potential to increase a country's economic growth even to the macro level. This study will identify the determinants of actual acceptance and use of mobile payment services among young people. Younger users are more likely to receive and adopt technology and technology services, especially young people who are in the campus environment, so students will be taken as respondents in this study. This study uses the Integrated Model on Mobile Payment Acceptance (IMMPA) by Di Pietro et al. (2015) and adding one construct that is relevant to the factors that influence the use of mobile payment services, namely Trust. Another new construct developed from the IMMPA model is Perceived Security which is linked to Trust. The theoretical framework was tested using the Structural Equation Model (SEM). The research findings show that Intention to Use strongly influences User's Behavior, while Intention to Use is strongly influenced by Trust. Perceived security influences Trust. Ease of Use affects Usefulness

Understanding Proximity Mobile Payment Acceptance among Saudi Individuals: An Exploratory Study

The electronic method of payments such as cash, debit, or credit as the new method of mobile payment, which is a paradigm shift in the pattern payment. Mobile payment is increasingly an essential electronic service in the banking sector, which also plays a competitive advantage among banks. Although mobile payment has gradually been accepted in Saudi Arabia, limited research has been conducted to explore the barriers to accepting mobile payment among Saudi nationals. This study examined the factors of mobile payment acceptance among Saudis. An online survey was conducted among 414 respondents. The study has succeeded in identifying Ease of Use, Utility, Security, and Awareness as the factors that could result in accepting mobile payment options. It is also found that male respondents have better mobile acceptance than females. A few suggestions to enhance mobile acceptance among the Saudi population are also provided. It is anticipated that the present study will act as a trigger for further studies in this noteworthy area.

Drivers of Mobile Payment Acceptance in China: An Empirical Investigation

With the rapid development of mobile technologies in contemporary society, China has seen increased usage of the Internet and mobile devices. Thus, mobile payment is constantly being innovated and is highly valued in China. Although there have been many reports on the consumer adoption of mobile payments, there are few studies providing guidelines on examining mobile payment adoption in China. This study intends to explore the impact of the facilitating factors (perceived transaction convenience, compatibility, relative advantage, social influence), environmental factors (government support, additional value), inhibiting factors (perceived risk), and personal factors (absorptive capacity, affinity, personal innovation in IT (PIIT)) on adoption intention in China. A research model that reflects the characteristics of mobile payment services was developed and empirically tested by using structural equation modeling (SEM) on datasets consisting of 257 users through an online survey questionnaire in China. Our findings show that perceived transaction convenience, compatibility, relative advantage, government support, additional value, absorptive capacity, affinity, and PIIT all have a positive impact on adoption intention, while social influence has no significant impact on adoption intention, and perceived risk has a negative impact on adoption intention. In addition, the top three factors that influence adoption intentions are absorptive capacity, perceived transaction convenience, and additional value.