Factors Influencing Consumer’s Behavioural Intention towards the Adoption of Mobile Payment in Kuala Lumpur

Abstract

Purpose: The purpose of the research is to investigate the connection between the adoption of digital payments in Kuala Lumpur and the system's credibility in Kuala Lumpur, Malaysia. The another goal of this study is to investigate the connection between social impact and mobile payment adoption in Kuala Lumpur. In Kuala Lumpur, study the relationship between effort expectation and mobile payment adoption. To determine the association between performance expectation and mobile payment adoption in KL. Theoretical framework: One of the most well-known study models on customer adoption of new technological systems highlights how particular characteristics effect customer adoption. The idea takes into account things like social influences, credibility requirements, effort expectations, and performance requirements. Design/methodology/approach: This is descriptive based study. In this research paper to accurately predict consumer behavioral intention to accept mobile payment in Kuala Lumpur, the study selects 100 students representative of the target population using probability-based random sampling. Findings: Inability to collect information from all Malaysians is the primary justification for using a random sample. Mobile payment acceptance has a high link with expected effort, trustworthiness, and performance, demonstrating that these factors impact adoption. Because the majority of people consider a rapid and dependable mobile payment system to be essential. Conclusion: Mobile payments are rapid. Their relocation is regular practice. Customers can complete the majority of transactions by just pressing their card to the screen.