Small-format mobility services have been introduced in many cities to promote sustainable urban development. In some cities, these services are primarily seen as entertainment rather than significant transport modes. Research has studied the roles of experiential/hedonic and functional/instrumental motivations in users’ adoption intent for such services. However, there is still a limited understanding of how actual spatial experiences of mobility travels shape travel behaviors. This study explores the role of spatial experience in mobility travels. Specifically, the research question revolves around whether better spatial knowledge leads to better spatial experiences, thereby satisfying users’ functional/instrumental and experiential/hedonic values for mobility trips. Additionally, we examine how spatial knowledge affects travel behaviors regarding trip chaining and vehicle charging. To assess road users’ spatial knowledge, we use sketch maps to examine changes after three months of using battery-sharing two-wheelers. A mixed-methods approach and multiple data sources are employed to provide deeper insights, including sketch maps, questionnaire surveys on attitudes, and a panel data analysis on activity-travel patterns. The results indicate that spatial experience significantly influences perceived values and, consequently, travel behaviors. Improved knowledge leads to greater satisfaction with mobility travel. Furthermore, an interaction effect is found between cognitive distance and cognitive direction concerning users’ satisfaction with the driving range and charging issues of electric vehicles.
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