Mobile Banking Research Articles

Digital Transformation in Georgian Banking: Trends and Current Level of Adoption

The significance of digital technologies is crucial in contemporary times. This is especially pertinent for the banking industry, enabling it to deliver high-quality customer service and address market challenges promptly. This article examines the current state of the Georgian banking system, focusing on digital services and products, and the advances banks have made in integrating innovative digital technologies. Using specific criteria, the study evaluates the level of digitization within the banking sector, identifying strengths and areas for improvement. The research also explores the digital transformation experiences of developed countries' banking sectors and considers how these could be implemented in Georgia, taking into account the unique context and challenges faced by the country. The study aims to assess the digital readiness and challenges faced by Georgia's banking sector, leading to the formulation of recommendations to speed up the digital transformation process and enhance competitiveness. Both quantitative and qualitative research methods are used in the research. The digital banking products and services offered by commercial banks are analyzed, with statistical conclusions derived from quantitative data, providing a comprehensive overview of the sector's digital maturity. In the end, the study evaluates the challenges and future prospects for the digital transformation of Georgia's banking system, offering strategic insights and practical solutions for policymakers and industry stakeholders. Keywords: Georgian banking, innovation, digital transformation, mobile banking, online banking, digital payments

The Role Of Blockchain Technology In Enhancing Financial Inclusion

Blockchain technology has emerged as a transformative force with the potential to greatly improve financial inclusion, especially among underbanked and unbanked communities. Financial inclusion refers to the accessibility and availability of financial services for all individuals, yet billions remain excluded from formal financial systems. Traditional banking often overlooks these populations due to geographic barriers, high transaction fees, and strict regulatory frameworks. Blockchain provides a decentralized, secure, and transparent platform for financial transactions, allowing individuals to access services without relying on traditional banking infrastructure. By removing intermediaries, blockchain lowers transaction costs, accelerates service delivery, and enhances transparency. It enables peerto-peer transactions, facilitates cross-border remittances, and supports micro-lending through smart contracts, thereby broadening access to vital financial services. Furthermore, the immutable and auditable characteristics of blockchain foster trust in financial systems, particularly in regions plagued by weak institutions or corruption. However, despite its promise, blockchain faces substantial hurdles such as regulatory uncertainties, limitations in technological infrastructure, and cryptocurrency volatility that impede widespread adoption. Integrating blockchain with complementary technologies like mobile banking and the internet could further enhance its role in advancing financial inclusion. This paper investigates the diverse effects of blockchain technology on financial inclusion while critically analyzing both its potential advantages and the challenges that must be addressed to fully leverage its capabilities in promoting global financial access and equity.

Impact of Mobile Money innovation in Ghana on bank profitability

The study investigated the bank specific, industry and macroeconomic factors that impact the profitability of banks from a developing country perspective. The differentiator for this paper is the inclusion of mobile money floats as a factor that influence bank profitability in a mobile money driven financial system. Using panel data techniques, the study found that bank-related factors that drive bank profitability are operating expense ratio, capitalisation, and bank size. All macroeconomic variables included in the study are also important in explaining bank profitability and so is market concentration and regulation. The study however, revealed that mobile money floats does not influence bank profitability significantly, however, bank size complements and moderates the relationship between mobile money and bank profitability positively. The study recommend that smaller banks should invest more in information technology to attract more mobile money floats to improve upon profitability and consequently financial inclusion and economic development.

Exploring the Impact of Innovation practices, Technologies on the Operational Efficiency of Commercial Banks in Nigeria

In the rapidly evolving financial landscape, innovation has become a critical driver of operational efficiency for commercial banks. This study explores the impact of technological and process innovations on the operational efficiency of commercial banks in Nigeria. It aims to understand how innovative practices and technologies influence cost reduction, service delivery, customer satisfaction, and overall financial performance. Using a straightforward random sampling technique and a descriptive survey design, the study selected 388 participants at random from the 97,026 commercial bank employees in Calabar Metropolis, Cross River State, who make up the entire population. The research employs a mixed-methods approach, combining quantitative data analysis from financial reports of major Nigerian banks with qualitative insights from interviews with banking professionals. The findings indicate that the adoption of digital banking platforms, automated teller machines (ATMs), mobile banking applications, and advanced data analytics significantly enhance operational efficiency. These innovations reduce transaction costs, minimize human error, and improve service speed and reliability. Furthermore, process innovations such as streamlined loan processing and automated compliance checks contribute to more efficient banking operations. The study highlights the high cost of technology implementation, cybersecurity risks, and the need for continuous staff training as the challenges that may hinder innovation to strive. Despite these challenges, the positive impact of innovation on operational efficiency is evident, suggesting that continued investment in innovative technologies and practices is crucial for the competitive advantage and sustainability of commercial banks in Nigeria. The study further recommends that Nigerian commercial banks prioritize technology adoption and process improvements to enhance their operational capabilities and meet the dynamic needs of their customers.

Extend UTAUT2 Model to Analyze User Behavior of China Construction Bank Mobile App

The outbreak of COVID-19 has been accelerating the digital transformation of financial institutions all over the world. Mobile banking APPs become an important channel to provide financial services in the Internet and Big Data era. Factors that restrict its development have attracted the close attention of scholars and practitioners around the world. Different from a general APP software, mobile banking APPs naturally have some financial attributes which set high requirements for personal privacy protection and other security issues. For this reason, this paper extends the original UTAUT2 model by incorporating a new constructor: perceived risks. The study carefully selects China Construction Bank’s mobile banking app (short as “the CCB APP”), as she is the biggest bank in China and has good novelty and representativeness in financial technology. This paper constructs an extended UTAUT2-based model using questionnaires and structural equation modeling the user behavior of CCB APP and tests the influencing factors of the proposed model through empirical analysis. Similar to other studies using the UTAUT2 model, the findings of this paper indicate that performance expectations, effort expectations, social influence, facilitators, and habits, all have a positive impact on CCB APP users’ intentions. Their intention to use was a mediating variable of user behavior, while facilitators directly influenced CCB users’ behavior. However, the study finds that perceived risk negatively affects the CCB users’ intention while hedonic motivation and price value do not significantly affect users’ decision-making process. Based on these findings, the misdirection should to be avoided in regard to financial APP development by financial institutions is discussed and the future research direction concerning mobile banking app adoption is illustrated.

Risks of Using Digital Payment Method Using the Perceived Risk (PR) Theory Approach

Purpose: Most studies focus on the advantages of adopting innovations, such as Internet banking and mobile banking, assuming that new technology should be adopted because it is good enough. However, very few have specifically examined the risks perceived by customers when using DPM, especially mobile banking. Therefore, this study aims to determine the influence of privacy risk, security risk, access risk, personalization risk, and trust risk on the use of digital payments. Design/Methodology/Approach: This study is explanatory. The sampling technique used is purposive sampling where the sample is taken with certain considerations or conditions. The criteria are as follows: 1) the millennial generation aged 18 to 45 years and 2) the selected sample is an active user of DPM such as SMS, internet, and mobile banking. The distribution of questionnaires used purposive convenience sampling to select samples. Convenience sampling is based on the availability of elements and the ease of obtaining them. To test the hypothesis, the Partial Least Square (PLS) technique was used using the smart PLS 3.0 application. Findings: personalization risk and trust risk variables have a significant positive effect on the use of digital payments. At the same time the access risk, security risk, and privacy risk variables do not affect the use of digital payments. Implications/Originality/Value: This study can enrich the literature on Perceived Risk (PR) theory by providing insight into how the risk perceived by users affects the adoption and use of digital payment methods. This can help understand the psychological and emotional factors that influence consumer decisions and open up opportunities to integrate PR Theory with other theories, such as the Technology Acceptance Model (TAM) or the Theory of Planned Behavior (TPB), to get a more comprehensive picture of technology adoption.

Conceptualizing mobile banking and payment systems: Adoption trends and security considerations in Africa and the U.S

This paper explores the dynamic landscape of mobile banking and payment systems, focusing on the comparative analysis of adoption trends and security considerations in Africa and the U.S. A detailed review of literature and theoretical frameworks highlights the distinct pathways through which mobile financial services have evolved within these regions. The analysis reveals that while Africa's mobile banking growth is largely driven by financial inclusion efforts targeting the unbanked population, the U.S. market expands through technological innovations catering to a tech-savvy consumer base. Security challenges, ranging from fraud to cyberattacks, are examined, with region-specific vulnerabilities and countermeasures discussed. Recommendations for enhancing system security and adoption are provided, underscoring the role of regulatory frameworks, technological advancements, and consumer education. The paper concludes with suggestions for future research directions, emphasizing the need for ongoing innovation and policy development in the mobile banking ecosystem.

KEY DRIVERS AND CHALLENGES FOR THE ADOPTION OF MOBILE BANKING APPLICATION

There has been huge development seen in Mobile Banking application over the few years in India. For faster and more efficient transactions, buyers are switching to Mobile Commerce. Mobile Trade is in huge demand as it is easily incorporating in this innovative market .When we talk about cell phones these days; they are not utilized for sending or receiving messages. It has become as source of exchange and online trading business. An effort has been made in this work to ascertain the various elements that affect the reception concerning Mobile Banking in respective of Mobile Commerce. The tremendous growth in the mobile devices in India reveals that the majority of Indians have adapted to cell phones and its innovations. Using a portable device is not restricted for calling, informing, and recreations but it is being practically utilized by an individual, private, business or any other entity. Due to security concerns and attentiveness, most people conduct Mobile Commerce through E-trade. Article sheds light on the various challenges and the key drivers which influence a common individual towards the adoption of mobile banking applications, which is a key for the expansion and survival of any mobile commerce in near future. Mobile Banking plays a crucial role in Promotion of Mobile commerce in the dynamic and flexible era which is the key requirement of any business market, in order to sustain and survive for future course of action. The method used for this Research is secondary and research is exploratory and quantitative.

Pengaruh Adopsi Financial Technology Terhadap Profitabilitas Bank Umum Konvensional yang Terdaftar di Otoritas Jasa Keuangan Periode 2017-2022

This research aims to analyse the effect of financial technology (fintech) adoption on the profitability of conventional commercial banks registered with the Financial Services Authority for the period 2017-2022. This research is an associative research with a quantitative approach. The data collection method is a survey sample. The population in the study amounted to 93 banks. By using purposive sampling technique, 5 bank samples were obtained (30 observation data). Fintech services in this study are measured using Automated Teller Machine (ATM), internet banking and mobile banking. While profitability is measured using Return On Asset (ROA). The panel data analysis method in this research is multiple linear regression analysis using Eviews version 12. The results of this research indicate that Automated Teller Machine (ATM) has a positive and insignificant effect on ROA, internet banking has a negative and insignificant effect on ROA and mobile banking has a positive and significant effect on ROA.

THE INTRODUCTION OF INNOVATIVE TECHNOLOGIES IN THE ACTIVITIES OF MODERN BANKS

Currently, traditional creative financial solutions are undergoing significant transformations, giving rise to new services designed for end users. Although the banking sector remains the main advanced segment for new technological solutions in the global financial market, it faces competition from emerging fintech companies. The integration of high-tech solutions enables banks to enhance the competitiveness of their offerings and redefine how these products are developed and distributed. A critical factor in boosting a bank’s competitiveness through innovative products is the rapid development and market introduction of these innovations, as this quick turnaround directly impacts the speed at which competitive advantages are gained. People’s need for banking solutions, namely products or services, directly creates a vector of further development, the very format of these solutions. The most important thing is the bank’s focus on the wishes of its direct customers In this important sector, it is possible to get ahead only thanks to such characteristics as cost optimization, assortment revision and, a specific customer base. Of course, we must take into account international trends, the integration of such new products is the main issue on the agenda. Thus, the introduction of innovative technologies into the work of domestic banks helps to increase their competitiveness. The objective of this study is to develop both theoretical and practical frameworks for assessing the impact of cutting-edge financial technologies on the evolving landscape of the banking system. Keywords: digitalization, Internet banking, mobile banking, banking credit technologies, digital money.

A comparative model for financial advisory standardization in Nigeria and sub-Saharan Africa

The development of a theoretical model for harmonizing local and international product standards for Nigerian exports Financial inclusion remains a significant challenge in Nigeria and across Sub-Saharan Africa, with millions of individuals, particularly in rural areas, lacking access to formal financial systems. Financial advisory services play a critical role in addressing this challenge by helping individuals understand and effectively use financial products such as savings, credit, and investments. However, the lack of standardization in the delivery of these advisory services has hindered their effectiveness, resulting in inconsistent practices and limited reach, especially among the unbanked population. This review proposes a comparative model for the standardization of financial advisory services in Nigeria and other Sub-Saharan African countries. It seeks to examine the current landscape of financial advisory services, comparing Nigeria’s approach with successful models in countries such as Kenya, Ghana, and South Africa. The model emphasizes key components of standardization, including financial literacy programs, digital advisory platforms, and microfinance initiatives, which are critical to reaching underserved communities. By analyzing case studies, such as Kenya’s M-Pesa platform, which has significantly advanced financial inclusion through mobile money and advisory services, the review identifies best practices that can be adapted to Nigeria’s context. The comparative analysis highlights the importance of leveraging technology, particularly mobile platforms, to provide accessible and scalable financial advisory services. It also underscores the need for public-private partnerships, regulatory support, and tailored programs that address the unique socioeconomic and cultural characteristics of Nigeria and other Sub-Saharan countries. While digital infrastructure remains a challenge in rural areas, the success of mobile banking and advisory platforms in countries like Ghana demonstrates that technology can play a transformative role in financial inclusion. Challenges such as cultural resistance, economic disparities, and infrastructure gaps are discussed, emphasizing the need for a flexible yet standardized approach to advisory services. Additionally, the review outlines the critical role of regulatory frameworks in ensuring that financial advisory services are consistent, transparent, and accessible to all segments of the population. The review advocates for a standardized advisory model tailored to Nigeria’s specific needs, drawing lessons from successful models across Sub-Saharan Africa. Such standardization, supported by regulatory reforms and technology integration, has the potential to bridge the financial inclusion gap, empowering individuals and fostering economic growth. The review also calls for regional collaboration in Sub-Saharan Africa to promote knowledge-sharing and create unified strategies for advancing financial inclusion across the continent.

Game Over? Assessing the Impact of Gamification Discontinuation on Mobile Banking Behaviors

Examines the removal of gamification from a financial services app and its impact on incentivized behaviors like bill payments.

Digital Wallet Adoption Through Service Quality in Rupandehi District of Nepal

Purpose: This research aims to investigate the dynamics of digital wallet usage in Rupandehi District considering service quality and accommodate the elements that influence digital wallet adoption. Methods: Data were obtained via a self-administered questionnaire using a convenience sampling method. Three hundred ninety seven bank customers, who use mobile banking services, were selected as sample. Smart PLS 4 was used to evaluate the model. The questionnaire addressed two components of the technological acceptance model namely perceived ease of use and perceived usefulness. Service quality model was used considering perceived risk and financial risk.Results: Perceived ease of use, perceived usefulness and service quality have positive and direct effects on the adoption of digital wallets. The study reveals the consequences for businesses and customers in Nepal’s changing digital environment through service quality and digital wallet usage.Conclusion: Investments and internet connectivity and mobile networks are keys to expanding digital wallet access. It is important to understand technology acceptance, service quality, and financial risk in digital wallet adoption.

Integration of the UTAUT Model in Mobile Banking Context: The Mediating Role of Personal Innovativeness and Perceived Value

Integration of the UTAUT Model in Mobile Banking Context: The Mediating Role of Personal Innovativeness and Perceived Value

The Influence of Customer Satisfaction and its Determinants in Using Mobile Banking Services

The Influence of Customer Satisfaction and its Determinants in Using Mobile Banking Services

MOBILE BANKING ADOPTION: THE ROLE OF PERFORMANCE AND TRUST

This study examines the impact of performance and trust on the acceptance of mobile banking services in Indonesia. This study employs a survey questionnaire administered to 183 individuals in Indonesia who have adopted mobile banking services. The methodology employed is Partial Least Squares Structural Equation Modelling (PLS-SEM) to assess the correlation between latent and measured variables. The research findings indicate that performance has a notable and beneficial influence on trust. Additionally, trust plays a mediating role in the connection between performance and the adoption of mobile banking. These findings highlight the significance of achieving high performance to enhance user trust and promote the acceptance of mobile banking services. Therefore, banks and financial institutions must prioritize enhancing technical efficiency and establishing and upholding consumer confidence.

The relationship between mental health and mobile banking adoption: evidence from Canada

The relationship between mental health and mobile banking adoption: evidence from Canada

Digital transformation of banking: Assessing mobile banking adoption in Nepal

The purpose of study was to investigate the influence of perceived usefulness, perceived security, and perceived cost on behavioral intention to adopt mobile banking, which reflects the evidences from among the users of digital mobile banking services in Kathmandu, Nepal. The study fills a gap in the literature by examining the influencing factors for mobile banking adoption. This study adopted descriptive and casual correlational research design to test the hypotheses. The survey employed cross-sectional data using convenience-sampling technique, disseminated 607-structured questionnaire among the target respondents of Kathmandu municipality, Nepal, and received only 400 (65.89 percent) useful questionnaires. This study assessed the internal consistency with the value of Cronbach’s alpha where the value of Cronbach’s alpha for all constructs remained > 0.70 depicting the reliability for the analysis. Further, this study adopted descriptive statistics: frequency and percentage for the result of general information of respondents and correlation and regression analysis for testing association and impact in the study. The findings of the study showed that perceived usefulness and perceived security found positive association with behavioral intention to adopt mobile banking services, in Kathmandu, Nepal. Further, perceived cost found negative impact on behavioral intention for adoption of mobile banking services indicating inverse link between cost and mobile banking adoption. Thus, banking professionals may use this model to develop safe, practical, and easy-to-use mobile banking services to win trust of users and to boost mobile banking services. Similarly, the findings of the study extends benchmark to academics, policymakers, and others.

The Influence of Mobile Banking Service Quality on Customer Satisfaction

This study aims to determine the effect of BSI Mobile Banking Service Quality on Customer Satisfaction (Case Study of Students of the Faculty of Islamic Economics and Business, UIN SUMATRA UTARA). The research method used is quantitative. The data source for this research is Bank Syariah Indonesia (BSI) mobile banking customers who are Fakultas Ekonomi Dan Bisnis Islam Students at Uin Sumatra Utara, and uses primary data. By using a collection technique through a questionnaire (questionnaire). The data analysis technique used in this study is to test the quality of the data, namely validity and reliability tests, multiple linear regression tests, and t tests. After going through quantitative procedures, this study obtained the reSumatra Utaralts that Mobile Banking Service Quality had an effect on Customer Satisfaction as evidenced by the correlation test which obtained reSumatra Utaralts of 0.000) <0.05. This means that the service quality variable has a positive and significant effect on customer satisfaction variables. Based on the reSumatra Utaralts of this study, the independent variable (Service Quality) of BSI Mobile has a significant effect on the dependent variable (Customer Satisfaction) of Faculty of Islamic Economics and Business Uin Sumatra Utara students.

Contemporary Issues and Challenges of Institutional Finance in Bihar: An In-depth Study

It has been observed that the Public sector banks in Bihar are prominent in institutional credit and deposits. They play a vital role for expansion of the economic activities and filling the credit gaps. The number of customers visiting the banks has come down due to the use of technology in their functioning. Wide spread use of debit cards, credit cards, ATM cards, UPI transactions, services of CSPs, internet and mobile banking services has changed the banking habits of the customers. The network of banks through Grahak Seva Kendras or Customer Service Points is expanding rapidly. Public sector banks lead in deposits and advances in comparison to the private banks, cooperative banks and other small finance banks. Commercial banks have twice non-performing assets vis- a- vis the regional rural banks. The state has enormous constraints due to the prevalence of weak governance, lack of infrastructure, complex social stratification, persistent poverty, etc. High dependence on public sector banks, credit gaps, credible underwriting digital innovations and high non-performing assets are the major challenges before the institutional finances in Bihar.