Mobile Banking System Research Articles

Exploring the impact of digitalisation on rural women's socio-economic status: A bibliometric and scoping study

The rapid development of digital technologies has the potential to accelerate the socio-economic change of rural women. This study provides insights obtained from a thorough scoping assessment and bibliometric analysis of the current literature on the topic. The study focuses on the diverse digital tools and platforms that have played a crucial role in improving the economic involvement, education, health, and social standing of women living in rural areas. The key findings suggest that digitalization enables rural women to easily access markets, financial services, and educational resources. As a result, it promotes entrepreneurial activity and self-employment among them. In addition, the study uncovers important recurring themes, specific geographic areas of interest, and key individuals who contribute significantly to the subject. This demonstrates a worldwide interest in utilizing digitalization for the advancement of gender equality and rural development. Notwithstanding the favourable results, there are still enduring hurdles in the form of limited digital skills, inadequate infrastructure, and socio-cultural obstacles. The digitalisation can challenge these persistent inequalities through its vast potential for education, financial inclusion, and health care access, also in entrepreneurial ways. In addition, services such as mobile banking or digital payment systems means that women now have better tools to manage their own finances and gain access to microloans for e-commerce. Education platforms and e-learning resources can improve literacy and develop skills to help women become more effective in employment. The study highlights the necessity of implementing focused policies and programs that tackle these difficulties to guarantee development that is both inclusive and sustainable. Proposed future research aims to enhance the comprehension of how digitalization affects the socio-economic transformation of rural women.

Conceptualizing mobile banking and payment systems: Adoption trends and security considerations in Africa and the U.S

This paper explores the dynamic landscape of mobile banking and payment systems, focusing on the comparative analysis of adoption trends and security considerations in Africa and the U.S. A detailed review of literature and theoretical frameworks highlights the distinct pathways through which mobile financial services have evolved within these regions. The analysis reveals that while Africa's mobile banking growth is largely driven by financial inclusion efforts targeting the unbanked population, the U.S. market expands through technological innovations catering to a tech-savvy consumer base. Security challenges, ranging from fraud to cyberattacks, are examined, with region-specific vulnerabilities and countermeasures discussed. Recommendations for enhancing system security and adoption are provided, underscoring the role of regulatory frameworks, technological advancements, and consumer education. The paper concludes with suggestions for future research directions, emphasizing the need for ongoing innovation and policy development in the mobile banking ecosystem.

Comparative Analysis of Bank Performance Between Bank Syariah Indonesia (Private-Shariah) and Bank Central Asia (Private-Conventional) Period of 2021 and 2022

Bank Syariah Indonesia (BSI) is the largest sharia bank in Indonesia, while Bank Central Asia (BCA) is a conventional private bank with the largest capitalization in Indonesia. The fundamental problem at BSI is a cyber attack that has an impact on the IT system, while the fundamental problem at BCA bank is that the mobile banking system will be disrupted in 2022, so researchers will compare the bank's performance in 2021 (before) and 2022 (after). The general objective of this research is to analyze the comparison of bank performance after experiencing technological obstacles from both internal and external sources, while the specific objectives are to find out whether: (1) Any difference in the performance of Bank Syariah Indonesia (Private-Syariah) between 2021 and 2022, (2) Any difference in the performance of Bank Central Asia (Private-Conventional) in 2021 and 2022, (3) Any difference in the performance of Bank Syariah Indonesia (Private-Sharia) and Bank Central Asia (Private Conventional) between 2021 and 2022. The method used in this research is RGEC (Risk Profile, Good Corporate Governance, Earning, Capital). The analytical tool used is the Wilcoxon and Mann Whitney non-parametric t-difference test. The results obtained are: 1. There is no difference in Bank BSI's performance before and after the IT problem but not constant; 2. There is no difference in Bank BCA's performance before and after the IT problem but not constant; 3. There is no difference in the performance of Bank BSI before and BCA before IT problems occur but are not constant;4. There is no difference in the performance of Bank BSI after and BCA after IT problems occur but are not constant.

The Influence of Expectations Regarding Performance on the Acceptance of Mobile Phone Banking Services by Smallholder Farmers: A Case of Smallholder Grape Farmers in Dodoma Region, Tanzania

This study uses a cross-sectional survey design to examine the influence of expectations regarding performance on the acceptance of mobile phone banking services by smallholder farmers in Dodoma Region, Tanzania. A total of 360 smallholder farmers were selected randomly for the study. The collected data was analysed using multiple linear regression to assess the relationship between expectations regarding performance and acceptance of mobile phone banking services. The study’s findings showed that expectations regarding performance measures (job fit, perceived usefulness, extrinsic motivation, and outcome expectations) have good predictive potential in explaining smallholder farmers' adoption of mobile phone banking services. The findings suggest that smallholder farmers have trust (i.e. perceived usefulness), in using a mobile phone banking system to improve agricultural commercialization. The findings also emphasize that smallholder farmers believe (i.e. job fit) that using mobile phone banking technology is beneficial to them. Furthermore, smallholder farmers believe that people who engage in farming activities are likely to achieve the desired results if rewards and/or incentives are given (i.e. extrinsic motivation). The study draws attention to mobile phone banking service providers to fulfil the expectations of smallholder farmers by providing services that address smallholder farmers’ needs. Finally, policy attention should focus on the expected performance of mobile phone banking services used by smallholder farmers in rural areas.

Analysis of Islamic Economic Principles in Financial Technology in Indonesian Islamic Banking

The purpose of this research in to provide an overview of the implementation of financial technology in the mobile banking system owned by Bank Muamalat Indonesia and what Islamic economic principles are used in its implementation. The research method uses a qualitative with type of case study at the Lamongan sub-branch office, East Java, Indonesia. The result of the research is the implementation of financial technology in Islamic Banking namely Bank Muamalat Indonesia by features. The principle of Islamic economics applied is not to make transactions that contain riba, gharar, maysir, tadlis, riswah and isyraf in financial technology services with Muamalat DIN features found in mobile banking.

Optimizing Islamic Bank Customer Satisfaction Through Mobile Banking And Internet Banking Services

This research aims to analyze the optimization of customer satisfaction through mobile and internet banking services at the Bank Syariah Indonesia (BSI) Jombang branch office. This research is field research using qualitative methods through a case study approach. Data was collected through in-depth interviews with six informants from BSI customers who actively use mobile and internet banking. The data analysis technique used is interactive analysis with several steps: data reduction, data presentation, and conclusions. The research results show that evaluating the user interface of mobile and internet banking services is necessary. Banks must improve the security of mobile and internet banking systems. Preparing for bank credibility and good integration between mobile and internet banking services, the bank needs to improve customer service to be more responsive and informative in mobile banking and internet banking services. This research can be a reference for future research and can be a reference for Islamic banking in optimizing online services, especially for BSI.

Image Based Authentication Using Zero-Knowledge Protocol

Numerous well-known Internet applications have been introduced as a result of technological advancements. E-banking, or mobile banking, is one such vital program that significantly affects our contemporary lives. Although banks urge customers to interact online, citing it as a secure method, the truth reveals serious risks involved. The ongoing expansion of mobile banking applications raises concerns about security and drives up the expense of putting strong security measures in place for banks and clients alike. This study explores potential compromises via methods like Trojan horses, botnets, and phishing as it dives into the weaknesses of mobile banking systems. Although multifactor authentication solutions are available to verify the authenticity of clients, their transaction-level focus exposes browsers and smart phones to man-in-the-middle attacks. This work recognizes the urgent need for improved security for mobile banking and offers a novel approach to authentication. The main focus is on a hybrid one-time password solution that combines SHA 256-bit encryption with random OTP. The suggested approach seeks to strengthen security at the transaction and authentication levels by integrating picture verification into the authentication procedure.

Customer Trust and Satisfaction: Insights from Mobile Banking Sector in Bangladesh

The major objective of this study was to assess the level of customer satisfaction, with a specific focus on mediating role of trust on customer satisfaction. The study obtained its findings through the application of a structured equation model (SEM) using Amos version 24, based on the responses provided by a sample of 384 users of mobile banking. The research conducted revealed that there is a notable and affirmative correlation between System Quality, Information Quality, and Service Quality, and the level of trust. Trust is a mediating factor that exerts positive and significant effects on customer satisfaction. The independent variable exerts an indirect influence on customer satisfaction by means of trust. Mobile banking system has the potential to significantly contribute to the provision of financial services to individuals who lack access to traditional banking or have limited access, hence promoting financial inclusion and mitigating economic inequalities. Further research could be conducted in the same field by incorporating various mediating variables such as age, gender, occupation, and educational qualification, among others.

Unified Theory of Acceptance and Use of Technology (UTAUT) Model: Factors Influencing Mobile Banking Services’ Adoption in China

This study uses a modified UTAUT model to examine behavioral factors influencing mobile banking services’ (MBS) adoption in China. Despite the abundance of smart mobile phones, the uptake of mobile banking among the population remains low. To address this issue, this study integrates four variables—perceived financial cost, awareness, technology infrastructure support, and government regulations—into the UTAUT framework to explore their impact on driving the adoption of MBS. Based on convenient sampling techniques, it uses 567 valid responses collected through a self-administered questionnaire and applies multiple regression analysis methods for data analysis using SPSS-26 software. Results indicate that performance expectancy, effort expectancy, perceived financial cost, and awareness are significant drivers of behavioral intention to use MBS in China. Technological infrastructure support positively influences performance expectancy, and individuals’ intent to use and adopt MBS in China. Government support significantly drives the individual’s behavioral intention to use and adopt MBS. Furthermore, behavioral intention to use MBS significantly predicts its adoption in China. The practical and academic ramifications of MBS on the growth and development of sustainable mobile banking systems are presented.

Hukum dan Eksistensi Jual Beli Crypto untuk Investasi Dalam Perspektif Ekonomi Islam dan Ekonomi Sosial "Studi Literasi dan Komparasi pada Masyarakat"

In traditional economics, money serves as a universally accepted medium for exchanging goods or services. However, in today's ultramodern economy, cryptocurrencies like Bitcoin have emerged as widely accepted means of payment, wealth accumulation, and value measurement. Despite their potential for simplifying transactions and fostering trade, these digital currencies are viewed cautiously in some contexts. Indonesia, while legalizing Bitcoin and crypto assets, restricts their use as a payment method due to concerns about preserving the value of its national currency and the prevalence of existing e-wallets and mobile banking systems. From an analytical standpoint, investing in cryptocurrencies is recognized as highly volatile, carrying unpredictable risks of value fluctuations. Furthermore, in Islamic Sharia law, such transactions are considered haram lighairihi due to their speculative nature. This research delves into the legal and economic aspects of digital currencies, particularly Bitcoin, highlighting their implications within Indonesia's economic framework while acknowledging their risks and regulatory considerations.Top of Form

Analisis Pengaruh Customer Trust Terhadap Keputusan Menggunakan Mobile Banking Melalui Perceived Risk Sebagai Variabel Intervening

This study aims to determine the Analysis of the Effect of Customer Trust on the Decision to Use Mobile Banking Through Perceived Risk as an Intervening Variable (Case Study on Mobile Banking Application Users at UIN North Sumatra Students). This study uses a quantitative approach. In this study, a questionnaire was used to collect data, and 100 students at UIN Sumatra Utara were selected as a sample using a purposive sampling method. Data analysis in this research is quantitative data analysis. Statistical tests known as the T-test, F-test, and the coefficient of determination R2 are all components of this analysis, as are the path analysis tests. Based on the research analysis, it can be concluded that customer trust has a positive and significant effect on perceived risk, customer trust has a positive and significant effect on the decision to use, perceived risk has a positive and significant effect on the decision to use, customer trust has a positive and significant effect on the decision to use through perceived risk as intervening variable. This means that a high perceived risk in accordance with customer trust will lead to a high decision to use the mobile banking application. This result is important for Islamic banking to minimize the risks that will be felt. Through breakthroughs to improve the security of the mobile banking system, thereby maintaining customer trust which will have an impact on the decision to use mobile banking services.

Progress and Challenges in Digitalisation of Financial Inclusion: The Indian Context

This study examines the influence of digital innovations on financialinclusion in India. Digital technologies, including mobile banking, fintechsolutions, and digital payment systems, have the potential to revolutionizefinancial services and expand access to underserved populations. In this study,an attempt is made to analyse the role of digital innovations and evaluate theireffectiveness in promoting financial inclusion in the Indian context and assessits implications. Different digital techniques introduced in the financial sectorare explored along with advantages and important technological andinfrastructure barriers that adversely affect the efficiency level of suchdigitalisation. The study analyses the secondary data with the help of a simplepercentage method to give observations on progress of digital financial inclusionin India. The inferences drawn and observations made in this study help to havea deeper understanding of the benefits and challenges associated with digitalinnovations in providing financial services, give insights for policymakers andmicrofinance institutions. On the basis of observations made in the study, policyimplications and suggestions to improve the effectiveness and outreach of digitalfinancial services are also given so as to attain the goal of financial inclusion andsustainability.

A Study on Mobile Banking in Bangladesh

Mobile banking refers to any private or commercial transaction in which a bank or financial institution transfers ownership of or rights to use money (hard or soft), and which is made possible by the use of mobile devices with wireless access technology. It can conduct financial transactions even without a physical branch. Objective: To identify the uses and purpose of Mobile banking systems and share some new concepts regarding Mobile banking system in Bangladesh. Materials and Methods: The necessary data was acquired from people of various ages and evaluated in light of the objectives of the study. The basis for this inquiry was field data. The investigation's principal sampling technique was cluster sampling. 120 respondents were interviewed in various locations around Dhaka city using both primary and secondary sources. Secondary data were used to give the study topic's theoretical perspective. Using column charts, the data analysis has been graphically presented. The data was analyzed using Microsoft Word and Excel. Results: The majority of respondents (82.1%) are in the 20–30 age bracket. According to the findings, young people and adults prefer using e-banking and e-payment services the most. About 72.1% of the respondents are service holder followed by 18.6% are students. 22% of respondents utilize rocket, followed by 58% who use Bkash. The majority of respondents (78%) only use mobile banking for personal purchases. Conclusion: The billion individuals globally without bank accounts who use mobile banking may find it to be a strong method to conduct cashless transactions.

Explanation Of E-Service Quality and Actual Use of M-Banking

Technological developments are increasingly rapid from time to time, causing all areas of the business sector to be required to be adaptive. One of which is the banking sector. The digital era has made mobile banking an option to facilitate transaction activities. The actual use of mobile banking is a real-world interpretation to explain the impact of electronic service quality more comprehensively. This study aims to explore mobile banking users in Indonesia. The quality of e-service in mobile banking uses the Technology Acceptance Model (TAM) approach. With total of 202 mobile banking users in Bandung as respondents; the data were analyzed using SMART PLS with the methods of reliability test, validity test, hypothesis test, and mediation analysis to be able to interpret the research objectives more specifically. The findings indicate e-service quality significantly impacts attitudes towards m-banking, perceived usefulness, and perceived ease of use. It points out that internet-based transactions, especially mobile banking systems, should be made easier, safer, and more convenient for consumers to use.

Customer Authentication in Mobile Banking-MLOps Practices and AI-Driven Biometric Authentication Systems

The intersection of customer demands, security, and innovative services in the diverse mobile banking space calls for continuous adaptation by financial institutions. Small challenges such as on-demand customization and scalability are addressed through merging technologies, which is important for smaller institutions undergoing IT modernization. Despite the slow pace of ML adoption in banking, those leveraging ML experience increased their success in this competitive landscape. This article looks at the role of MLOps in overcoming challenges posed by evolving data volumes and complexities in deploying and developing ML models within financial institutions. As online banking authentication holds an important role in securing financial transactions, a historical overview of authentication methods, from biometrics to tokens, creates a chance to delve into the transformative potential of AI-driven biometric authentication. With the increase in mobile banking fraud, the need to safeguard sensitive customer data is met with radical technology. The article examines the varied authentication methods employed in online banking applications and depicts the potential of biometrics, majorly behavioral biometrics, to improve security and user experience. The rise of online mobile banking systems introduces both convenience and security concerns, thus prompting a closer look at the adoption of biometrics to mitigate fraud risks and improve the seamless authentication process throughout the user session. Customers increasingly demand quick and easy mobile payments, so biometrics has become a key fraud prevention and detection solution. By running in the background and eliminating setup authentication and risk-based authentication, behavioral biometrics significantly reduces fraud, thus addressing the limitations of traditional authentication methods like email verification and passwords. The article navigates the evolving mobile banking security space, highlighting the important role of MLOps and the potential of AI-driven biometric authentication in meeting the dual objectives of improving customer experience and strengthening severity protocols.

Mobile payment service adoption: understanding customers for an application of emerging financial technology

PurposeAs mobile payment systems have been in constant demand and are increasing in recent years, the various stakeholders involved in the process need to be identified. The study mainly includes ease of use, perceived usefulness, facilitating conditions, social influences, adoption readiness and intention to use financial technology (FinTech) in India. This paper aims to discuss FinTech and its dynamic changes in the banking sector. This study tests the mediation influence of perceived trust on adoption readiness and intention to use FinTech in India. The proposed impact of mediation of perceived trust was significant but small on adoption readiness and intention to use FinTech.Design/methodology/approachA questionnaire survey was administered to mobile payment users, and 349 responses were collected. Structural equations are analyzed to determine the proposed variables’ direct effects on adopting them. Additionally, to examine indirect effects, the mediation test is used.FindingsThe analysis results support the proposed model and thus help explain the impact of adoption readiness, trust and intention to use digital payment. The study’s significant findings will enable mobile payment institutions to understand the variables related to the growing use of technology in customers’ contexts. The study reveals the significance of ease of use, perceived usefulness and facilitating the service condition, which means that vendors prefer to use compatible devices that are easy to use with other devices. The analysis also explores the critical influence of perceived usefulness on customer behavior, enabling software designers to encourage accessible processes and device advantages for customers.Practical implicationsMobile payment systems offered by financial institutions until currently become a variety of mobile payment services due to rapidly evolving information technology. This work is a groundbreaking attempt to apply technology acceptance in recent years to the emerging framework of mobile banking systems. This study examines the adoption of mobile payment technologies by proposing an extended technology acceptance model (TAM) to capture the issues associated with adoption in India through banking users. Now customers are aware that cyberattacks on banking networks and data breaches quickly through media and social networks. Also, they know that the industry has done little to avoid or mitigate these attacks.Originality/valueThis study examines the adoption of mobile payment technologies by proposing an extended TAM to capture the issues associated with adoption in India through banking users.

Teman Tani : Solusi Inklusif Layanan Asuransi Mikro Terintegrasi Sektor Pertanian Dalam Mencapai SDG 2030

The agricultural sector is one of the main motors driving the wheels of a country's economy. The development and improvement of the sector is an integral part of the national development goals that have a significant and comprehensive impact. However, the risk of business uncertainty such as crop failure due to natural disasters and pest attacks also poses a threat to business continuity. Thus, the existence of financial instruments such as agricultural insurance is the right solution to minimize economic losses from these risks. Unfortunately, the existing agricultural insurance system is not yet effective enough to provide fast, easy, and inclusive services for farmers. Seeing these problems, the author proposes a policy recommendation, namely Teman Tani, as an improvement to the more integrated Rice Farmer Business Insurance (AUTP) system for the agricultural sector. Under this system, insurance companies will carry out branchless insurance through the OJK's Laku Pandai program which involves agents to expand insurance coverage to farmers. Then, the process of determining the amount of premiums and submitting claims will be made faster and on target through a decentralized data-exchange process that involves collaboration with the DataBott Company's Hara Application. In the process of payment and withdrawal of insurance funds, cooperation with banks and telecommunications companies will be carried out to make it easier for farmers through the mobile banking system. Therefore, the Teman Tani program can protect farmers from the risk of business uncertainty so as to increase productivity and achieve the goal of financial inclusion.

Implications of Online Payment Modes on Purchase Behaviour of Students at Baze University, Abuja-Nigeria

The paper investigated the implications of online payment modes on the purchase behaviour of students at Baze University, Abuja. Three research objectives and three research questions guided the study. The study adopted a descriptive survey research design. The population consisted of 600 students of Baze University, Abuja. The sample size of 234 students was used for the study, using the Krejeie and Morgan (1970) sampling size determination Table Technique. The data collection instrument was a structured questionnaire titled: “Online Payment Modes and Students’ Purchase Behaviour Questionnaire (OPMSPBQ)”. Test-retest method of reliability was used to obtain the internal consistency, showing an index of 0.78. Data collected were subjected to descriptive statistics, using the Statistical Package for Social Sciences (SPSS) version 25 software. The study discovered among others that; credit/debit card mode, Point of sales (pos) mode and mobile banking system mode were the most frequently used online payment modes by students of Baze University, Abuja. The online payment mode is convenient for students, it saves students time in handling cash meant for the purchase of goods and services. Network errors and the high cost of internet access relative to students’ income were challenges of online payment modes for students of Baze University, Abuja. The researchers recommended among others that the management of Baze University, Abuja including Banks and other finance houses should erect basic infrastructure that can support different online payment modes to prevent cases of network errors and there should be an adequate security measure to prevent illicit alteration of payment data by students or pay agents. Keywords: University Students: Online Payment Modes: Purchase Behaviour: Internet Sources: Nigeria.

Mobile Banking Services and Financial Performance of Selected Youth Enterprises in Nairobi City County, Kenya

Mobile Banking is a mobile-based technology that increases access to financial services hence aiding in the fight against poverty by facilitating productive investment and business expansion. This technology allows customers to communicate with financial institutions via a mobile phone, be it telephone or digital, which then creates information about data communications. The advantages of mobile banking, such as simplicity, accessibility, security, and usability, have led to the development of m-banking and forced commercial banks in Kenya to change their traditional way of doing business to incorporate actual transactions into their business. Using this technology, a consumer can claim a bank balance, obtain a loan, save, pay for goods and services, pay for contributions such as NHIF donations, pay salaries and bills such as electricity and water. In Kenya, there are more than 65,000 mobile money agents such as M-Pesa stores. These mobile money shops, unlike commercial banks, are distributed nationwide in rural and urban areas. Research has shown that businesses that maintain the technology barrier are very high and now accept banking services from Kenyans closed by commercial banks. The study sought to find out the results of mobile banking services and the financial performance of selected new businesses in Nairobi City County. The following objectives guided the study; check mobile banking savings services, mobile banking services, leading banking services and mobile banking transfer services with selected youth finance services for selected youth businesses in Nairobi City, Kenya. The research focused on the Mobile Banking Business Model, Technology Acceptance Model (TAM) and Theory Intermediation Theory. The study used descriptive research formats. Important data was collected through questionnaires, while the collection of secondary data on the financial performance of businesses over the past five years was done using datasheets. The validity of the questionnaires was determined prior to testing, flight studies and expert judgment, while Cronbach's Alpha assessed the reliability of the materials. The survey identified 56 managers of selected Youth businesses in Nairobi City who were managers or business owners. Descriptive statistics: mean, standard percentage deviations and quantities were used in the data analysis. Different details include correction for correction analysis. The research results were presented using tables, graphs, charts, percentages and frequencies to help simplify data comparisons and conclusions. Findings have shown that mobile banking services have a positive and visible impact on the financial performance of selected youth businesses. With the widespread use of mobile services, mobile banking is expected to continue to grow. Mobile banking gives customers an easy opportunity as it allows them to perform their duties on the go. However, there is a need to remove any existing barriers and challenges that could prevent easy access to mobile banking by customers. The study, therefore, concludes that as small businesses expand their mobile banking system, customer sensitization and training on mobile banking applications reduce threats and risks to mobile banks. This enables small businesses to attract more mobile customers to their banks and thus perform better financially.

Analysis Of Digital Product For Multipurpose Financing through the Mobile Banking System as a Digital Transformation Effort in Bank X

Analysis Of Digital Product For Multipurpose Financing through the Mobile Banking System as a Digital Transformation Effort in Bank X