Abstract
Mobile banking refers to any private or commercial transaction in which a bank or financial institution transfers ownership of or rights to use money (hard or soft), and which is made possible by the use of mobile devices with wireless access technology. It can conduct financial transactions even without a physical branch. Objective: To identify the uses and purpose of Mobile banking systems and share some new concepts regarding Mobile banking system in Bangladesh. Materials and Methods: The necessary data was acquired from people of various ages and evaluated in light of the objectives of the study. The basis for this inquiry was field data. The investigation's principal sampling technique was cluster sampling. 120 respondents were interviewed in various locations around Dhaka city using both primary and secondary sources. Secondary data were used to give the study topic's theoretical perspective. Using column charts, the data analysis has been graphically presented. The data was analyzed using Microsoft Word and Excel. Results: The majority of respondents (82.1%) are in the 20–30 age bracket. According to the findings, young people and adults prefer using e-banking and e-payment services the most. About 72.1% of the respondents are service holder followed by 18.6% are students. 22% of respondents utilize rocket, followed by 58% who use Bkash. The majority of respondents (78%) only use mobile banking for personal purchases. Conclusion: The billion individuals globally without bank accounts who use mobile banking may find it to be a strong method to conduct cashless transactions.
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