Events in recent days have focused my attention on the need for trust in organizations. There is no need to give an example; you all know what I mean. It has become a routine and unpleasant expectation of employees and employers alike in modern workplaces that members of the organizations where we work cannot always be trusted. The organizational literature has included the construct of trust for decades, such is the level of concern (e.g., Deutsch 1958; Lewis and Weigert 1985; Nelson and Cooprider 1996; Burke et al. 2007). Some categorically state there is no universally accepted definition of trust (Rousseau et al. 1998). Others distinguish dimensions of trust, identifying trust as including cognitive, emotional, and behavioral outcomes (Lewis and Weigert 1985). Others perceive trust in terms of optimistic expectations of the behavior of others (Deutsch 1958), and still others claim that trust underlies the sharing and transference of vital knowledge (Nelson and Cooprider 1996). Trust has also been characterized as a trait, an emergent state, and a process (Burke et al. 2007). There is little doubt about the agreement among scholars on the presence of trust in effective and successful organizations. High-profile examples of trust working its magic can be found in Lee Iacocca’s spectacular turnaround of Chrysler. The trust that key stakeholders placed in him enabled him to facilitate his political skills, reputation, and different ways of operating to turn the company around. Conversely, and even more public, are the spectacular results of misplaced trust, misguided trust, and undeserved trust: Enron and a myriad of others like it have burned shareholders and employees badly by garnering their trust and abusing it (Burke et al. 2007). Recognition of the importance of trust has revealed that the presence of trust can lead to many valued organizational outcomes: increased performance, sometimes astonishingly so; collaborative successes; enhanced communication; satisfaction with leadership; decreased staff turnover; improved team work; and enhanced organizational performance, stability, and success (Burke et al. 2007). What I see as the key constituent elements of a consideration of trust, especially as it relates to the dynamic and complex negotiation between employees and employers, are those features of trust that so many scholars agree Employ Respons Rights J (2008) 20:223–226 DOI 10.1007/s10672-008-9092-0
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