Performance Analysis Method Research Articles

Pengaruh Kualitas Ruang Terbuka Hijau terhadap Respon Urban Stress Pengunjung Taman di Provinsi DKI Jakarta

Green open space is an important component in cities that can provide benefits in reducing the negative effects of urban stress. This is an important aspect for the City of Jakarta to reduce the effects of urban stress by improving the quality of green open spaces represented by satisfying parks. The objectives of this research are (1) Knowing the correlation relationship urban stressor to the response urban stress park visitors. (2) Knowing the influence of the quality of green open space on the response urban stress. (3) Determine priorities for developing green open spaces. This research method uses a quantitative approach by taking park samples using proportional sampling with a total sample of 22 parks and a sample of respondents using the linear time function method with a total of 330 park visitors. Data were collected using a questionnaire which was analyzed using the importance performance analysis method and multiple linear regression analysis which was processed using IBM SPSS Statistics 25. To determine priorities for developing green open spaces using spatial analysis using vegetation density, comfort index, and population density which was done by overlapping scoring. (overlay) with ArcGIS 10.8 software. The results of this research found that there was a correlation between several urban stressor variables and the urban stress response variable with a significance value of <0.05 with the highest correlation in the sufficient category, which indicates that the higher the urban stressor, the emotional response and behavioral response will increase. This research shows that there is an influence between the park satisfaction variable on the urban stress response variable with the following regression equation: (1) Ycognitive = 7.462 + 0.044 X1(uses & Activities) + 0.042 X4(Sociability); (2) Yemotion = 13.558 + 0.053 X1(uses & Activities) + 0.040 X2(Access & Linkages) + 0.036 and (3) Ybehavior = 10.010 + 0.041 X4(Sociability) + 0.035 X1(uses & Activities) + 0.031 X3(comfort & image). From the results of the spatial analysis, the highest category area is 52,510.69 ha, which is the second priority for developing green open space.

Quality of BPJS Services at Mitra Sejati Hospital with Importance Performance Analysis (IPA) Method

The number of true partner hospitals in North Sumatra Province has increased since 2012 by 288 units to 310 units in 2023. The increasing number of true partner hospital units does not necessarily mean that true partner hospital services are adequate. This research aims to measure the factors that influence consumer satisfaction and to provide technical responses sourced from the Voice of Customer. This research uses a quantitative analysis method that combines the Importance Performance Analysis (IPA) method to determine service quality factors that influence consumer satisfaction and the Quality Function Deployment method is used to provide a technical response. This methodology uses a quantitative approach using the IPA method to show factors that are among the main priorities, namely services related to providing appropriate diagnoses by doctors at true partner hospitals, services related to responses by true partner hospitals to complaints from patients, and service attributes related to the suitability of drugs given by doctors at true partner hospitals. Increasing responses to patient complaints is a top priority that must be carried out by true partner hospitals to increase patient satisfaction. The technical response with the highest priority order is that medical personnel must provide clear answers regarding the treatment the patient is undergoing, and doctors at true partner hospitals must be more careful in administering medication that is appropriate to the patient’s illness.

A Comprehensive Bibliometric Analysis of Business Process Management and Knowledge Management Integration: Bridging the Scholarly Gap

In the ever-evolving landscape of organisational optimisation, the integration of business process management (BPM) and knowledge management (KM) emerges as a critical challenge. Beyond the opportunity to expedite the improvement of the organisation’s operations, this integration serves as a gateway to unlocking the full potential of organisational knowledge and digital transformation. With its comprehensive evaluation of the dimensions of research on BPM and KM, this article aims to unveil predominant topics and evolving trends within this intersection. By doing so, it seeks to catalyse meaningful advancements in organisational management practices, underscoring the relevance and importance of this topic to the audience. The authors conducted a rigorous research process. Using bibliographic analysis, they selected 359 publications from the Scopus database. They employed performance analysis and scientific mapping methods to extract meaningful insights facilitated by MS Excel and VOSviewer applications. Additionally, they conducted an in-depth analysis of 37 publications chosen through bibliographic coupling analysis. The findings highlight a significant gap in the scholarly discourse on BPM and KM, which is evident in the limited research outcomes and minimal influence on decision-making processes. This study reiterates the need for increased dedication to this research realm, particularly in areas identified in the future research agenda recommendations, to stimulate significant advancements in organisational management practices. This paper stands out from the up-to-date reviews by offering a unique contribution to the BPM and KM integration field. While these reviews often focus on specific niches within the broader domain, this study takes a holistic approach. It provides a comprehensive overview of the existing literature on integrating BPM and KM, delving into the quantity and quality of existing research. It also identifies emerging themes and potential directions for future scholarship, ensuring a robust understanding of the integrative landscape of BPM and KM.

Analisis Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Rumah Sakit X Menggunakan Service Quality Metode Costumer Statisfaction Index (CSI) dan Importance Performance Analysis (IPA)

This study aims to evaluate the level of customer satisfaction with outpatient services at Hospital X and identify areas that require improvement. The results of data processing show that the customer satisfaction index (CSI) value obtained is 76.435%, which is included in the "Satisfied" category. However, there are still a number of patients who are dissatisfied with the services they receive, so efforts are needed to improve the quality of outpatient services. Meanwhile, the results of further analysis using the importance performance analysis (IPA) method reveal attributes that require special attention. The attributes are in Quadrant I of the Cartesian IPA diagram, which shows improvement priorities. Recommendations for improvement include adding facilities such as drinking water stations, children's play areas, and spare chairs for patients queuing. Apart from that, it is necessary to design standard operating procedures (SOP) that are in accordance with doctors' schedules to avoid schedule conflicts, as well as regular training regarding service excellence for medical personnel and hospital staff. The implementation of these recommendations is expected to increase patient satisfaction with outpatient services at Hospital X.

A decision framework for improving the service quality of charging stations based on online reviews and evolutionary game theory

With “charging anxiety” gradually replacing “range anxiety” as the major obstacle for consumers to purchase electric vehicles (EVs), the quantity-driven rather than quality-driven charging station development model barely meets the development of the EV market. It is of great practical significance that a comprehensive and in-depth insight into charging stations’ customer requirements (CRs) to uncover their pain points and improvement measures. Therefore, this study develops a decision framework for improving EV charging service quality based on quality function deployment (QFD). First, CRs are extracted based on charging station online reviews and classified by the revised importance performance analysis (IPA) method to identify the charging service’s main highlights and pain points. Then, the process of achieving consensus among experts on evaluating the correlation between CRs and service design requirements (DRs) is considered as an evolutionary game of coalition, with a meritocratic Fermi rule considering affinities (MFA) being introduced. Finally, the importance of DRs is determined by combining the Shapley value and risk aversion theory. The results indicate that regulation and convenience are the main highlights of charging stations to satisfy EV users, while reliability and assurance are primary pain points. The charging station operators should prioritize their limited resources on providing efficient customer and maintenance services, installing charging stations with international standards, and regularly inspecting and updating charging infrastructures. This study is beneficial for charging station operators to understand what customers want and how to satisfy them.

Refined mode classification and performance analysis method of dual-mode scramjet vehicles for flight trajectory optimization

Hypersonic air-breathing vehicles, utilizing ramjet and scramjet propulsion systems, are emerging as a promising option for future hypersonic transportation due to high specific impulse. The performance of hypersonic aircraft is significantly influenced by their flight trajectory, as combustion efficiency and aerodynamic forces vary markedly with altitude. Although numerous studies have focused on optimizing these trajectories, they have not adequately considered the potential for operational failures in the propulsion system, such as unstart and blowout. This study introduces a trajectory optimization approach for hypersonic aircraft that proactively addresses and mitigates these operational failures. This is achieved by establishing an operational classification process for a dual-mode scramjet engine and proposing a failure mode avoidance strategy using a Gaussian process classifier. Optimized ascent trajectories are achieved through the development of a two-stage robust sequential convex programming approach. The results of trajectory optimization indicate that the failure mode avoidance strategy proposed is crucial in obtaining minimal time trajectories, and that the optimal trajectories include drop motion in the initial stage flight in order to increase combustion efficiency.

A Throughput Performance Analysis Method for Multimode Underwater Acoustic Communication Network Based on Markov Decision Process

The multimode underwater acoustic communication network is a novel form of underwater acoustic communication that adjusts its communication mode to enhance overall performance. Current performance analysis methods are primarily applied to single-mode networks and assume uniform communication capability across all nodes, making them unsuitable for multimode networks. This paper investigates the multimode communication of the physical layer, considering factors such as the marine environment, the node transmitting sound source level, and the transmitting distance. A decoding conflict model is proposed to support multimode concurrent transmission scenarios. The communication mode is designed to be compatible with the channel and node characteristics. Additionally, using a Markov decision process, this paper establishes a performance evaluation and analysis model for multimode underwater acoustic networks to determine throughput performance limits in real underwater environments. Simulations across various scenarios validate that the throughput performance limits obtained by this method are more accurate under multimode networks, with an improvement in accuracy of over 67.5% compared to existing methods.

Performance analysis and configuration method optimization of AA-CAES-based air storage tanks

To improve the performance of the compressed air energy storage (CAES) system, flow and heat transfer in different air storage tank (AST) configurations are investigated using numerical simulations after the numerical model has been experimentally validated. System performance for different AST placement methods is analyzed through numerical simulations integrated with the thermodynamic model of advanced adiabatic compressed air energy storage (AA-CAES). An in-depth study examines the impact of key system parameters on system performance with different AST configurations. Based on these analyses, the AA-CAES system with a constant volume of AST is optimized. The results indicate that horizontal placement of the AST improves heat transfer capability within the same working pressure range but results in slightly lower energy storage efficiency, achieving 64.61% compared to 65.50% for vertical placement. However, horizontal placement offers higher energy storage density, achieving 3.54 kW h/m3 under specific conditions, compared to 3.14 kW h/m3 for vertical placement. As the energy storage flow rate increases, exceeding the critical flow rate significantly improves heat transfer in vertically placed ASTs, thus narrowing the energy storage density gap between configurations. Increased turbine efficiency, additional external heat sources, and further utilization of compression heat provide more significant performance improvements for the AA-CAES with the AST placed horizontally compared to vertically. Compared to the AA-CAES with vertically placed ASTs, the configuration of the ASTs is optimized to enhance the electrical output of the AA-CAES by 76.4 MW h and reduce the input by 78.9 MW h at a storage flow rate of 0.5 kg/s.

Seismic performance analysis and control method of composite coupled shear wall with steel plate-fiber reinforced concrete coupling beams

This paper based on the study of steel plate-fiber reinforced concrete coupling beam components, designs a basic model of composite coupled shear walls with steel plate-fiber reinforced concrete coupling beams. The seismic performance of this model was numerically simulated using the ABAQUS finite element software, analyzing the stress distribution of various parts and the development pattern of plastic hinges in the structure. It also examines how factors such as axial compression ratio, coupling beam cross-sectional dimensions, single-sided wall limb aspect ratio, and total floor height affect the seismic performance of this type of coupled shear wall, providing a reasonable range for axial compression ratios and coupling ratios for composite coupled shear walls with steel plate-fiber reinforced concrete coupling beams. Based on the obtained reasonable axial compression ratio and coupling ratio, and using the analytical solution of the continuum method, a method for controlling the seismic performance of coupled shear wall structures was proposed. Results show that the composite coupled shear walls with steel plate-fiber reinforced concrete coupling beams exhibit high load-bearing capacity and lateral stiffness under inverted triangular horizontal loads, with good displacement ductility and strong energy dissipation capability, making it an excellent seismic performance coupled shear wall system. As the axial compression ratio increases, the displacement corresponding to the yield point and peak point of the structure gradually decreases, and the displacement ductility coefficient shows a trend of first increasing and then decreasing; it is recommended that when designing steel plate-fiber reinforced concrete coupling beam-coupled shear walls, the axial compression ratio should not exceed 0.3. Numerical analysis of coupling ratio-related parameters indicates that in high-intensity seismic design areas, the range of coupling ratios should be between 45% and 60%.

ANALISIS KUALITAS LAYANAN MOBILE JKN MENGGUNAKAN METODE E-SERVICE QUALITY, CUSTOMER SATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

Mobile JKN is a non-face-to-face application that has many features and makes it easier for participants to maximize the national health insurance program organized by BPJS Kesehatan. As of June 2023, in the Surakarta area, the number of Mobile JKN registrations was 92,101 participants. Therefore, this research aims to analyze the level of quality of Mobile JKN services using e-service quality, customer satisfaction index (CSI) and importance performance analysis (IPA) methods. This research method uses quantitative methods. The object of this research was participants who came to the Surakarta branch of the BPJS Health office, totaling 100 participants. This research uses a questionnaire whose validity and reliability have been tested. The results of this research are that Mobile JKN participants are satisfied with Mobile JKN services, with an average gap value of 0.06 (positive value), and a CSI value of 81.4%, and the results of the IPA analysis have been described. There is great hope that the results of this research can become a reference for stakeholders to improve the quality of Mobile JKN services.

Recommendations for Improving the Quality of Intercity Bus Transportation Services in Bali Province Results of the Questionnaire

The quality of public transportation services has not been able to meet the transportation needs of the community. The purpose of the study was to determine the recommendations for improving the Intercity Bus Within the Province (AKDP) service. The quantitative method was used to determine the quality of AKDP Bus public transportation services in Bali from the analysis of questionnaire data. The respondent population was users of AKDP Bus public transportation services who stopped at the Mengwi Terminal. The number of respondents was 371 people. The analysis of service quality was carried out using the Importance Performance Analysis (IPA) method in the form of quadrant analysis and gap analysis to determine recommendations for superior services and priority services for improvement. Recommendations for service improvements include the provision of glass breaker tools or hammers, emergency doors, and special space in the trunk for storing wheelchairs. In addition, it is necessary to check the vehicle before it is operated and provide information at the counter about the routes to be served. The results of the study can be used by AKDP bus service providers to improve services.

Analisis Kualitas Pelayanan Terhadap Kepuasan Konsumen di CV. Mubarokfood Cipta Delicia

Mubarokfood is a company producing typical food products, namely jenang and dodol. Facilitated with the modern-type market, Mubarokfood does not only eager to sell the products but also provides convenience for the customer while roaming around the showroom. Yet, the improvement process should be performed continuously. Especially after the earlier observation discovered some dissatisfactions among customers, including the lack of employee resposinveness in serving, lack of trolly. According to the mentioned dilemma, an assessment of the quality service and its improvements are required. A combination of servqual and Importance Performance Analysis (IPA) method were implemented within the study to asses the service quality level perceived by the customer. A questionnaire containing 5 dimensions, namely Tangible, Reliability, Responsiveness, Assurance and Emphaty, with detailed 25 service attributes were distributed among 100 respondents. The servqual method found out that the 5 dimensions have overall negative value while the IPA method discovered that the product placement procedure should be improved to ease the visitors, employee responsiveness improvement is required. Finally, the study suggested to initiate an intensive employee training related to the customer service and product knowledge for marketing. Also, a noticeable product label could be set on top of the layout

Scalable Distributed State Estimation over Binary Sensor Networks with Energy Harvester

This paper deals with distributed state estimation problem for discrete time-varying systems over binary sensor networks, where every binary sensor is equipped with an energy harvester. The input of every binary sensor considers the randomly occurring missing measurements. The differences between the real and estimated inputs of binary sensor are employed to derive useful information in order to address the insufficient information for estimation purpose. The information from neighboring nodes is transmitted only if its energy level is positive, where a random variable is introduced to formulate the energy level. By means of the available information, distributed estimator is constructed for each binary sensor and the desirable performance constraints is given for the dynamic characteristics of estimation errors within a finite time horizon. Sufficient conditions are established for the existence of desired distribution estimation quantities through local performance analysis methods. Also, the desired distributed estimator gains are calculated recursively, which means the desirable scalability. Ultimately, the viability and efficiency of the distributed scheme are exhibited through a practical illustration.

FARMER SATISFACTION WITH THE FARMER CARD PROGRAM IN KENDAL REGENCY, CENTRAL JAVA

The subsidized fertilizer distribution program through farmer card (Kartu Tani), initiated since 2016, requires evaluation and improvement in its implementation. The use of subsidized fertilizers must be precise in its dose and timing in order to increase productivity. The purpose of this study is to analyze the level of satisfaction of farmers with the farmer cardprogram related to subsidized fertilizers. This research employs the survey method. The location was determined by purposive sampling with five urban villages based on the number of distributed cards and each of them represents three regions; lowlands, midlands, and uplands. The respondents to this study were 100 people; 20 people from each urban village were selected using the random sampling method. The data were taken using the interview method based on questionnaires distributed to farmers. The collected data was then analyzed using the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods. The results showed that most of the farmers who received the card in Kendal Regency were predominantly male, had high school education, and with an average land ownership of 0.5-1.0 hectares. The IPA analysis showed that in quadrant I (8 attributes need improvement), quadrant II (there are 16 achievement attributes that need to be maintained), quadrant III (11 low priority attributes) and quadrant IV (7 redundant attributes). Farmers' satisfaction with the farmer card program is at 71.69%, which is in the range of 61%-80.99%. In other words, the farmers are satisfied with the farmer ard services provided by the government.

Analisis Kualitas Sistem SLIMS Terhadap Kepuasan Mahasiswa Dengan Metode E-Servqual dan Importance Performance Analysis

SLIMS at the XYZ University library has been built since 2014 and began to be implemented in 2018 and has been running until now. During implementation there were several problems, including incomplete book collections, this caused students to prefer choosing books manually. Apart from that, sometimes there are still some problems that occur when processing the data used. Many users still don't understand how to use SLIMS. This research aims to measure the level of user satisfaction and provide suggestions for improving the SLIMS system. The method used in this research is E-Servqual which has 5 variables in this method and the Importance Performance Analysis method is used to compare user assessments of the level of importance of service quality. The data obtained from this research was distributing questionnaires to a sample of 100 respondents. Data processing was carried out using the SMART-PLS 4 tool. The analysis results obtained for the level of user satisfaction were 3 variables that were significant and influenced user satisfaction, namely the Empathy, Responsiveness and Tangible variables. Meanwhile, the other 2 variables, namely Assurance and Reliability, do not have a significant relationship with user satisfaction. This shows that students are still quite satisfied and a science analysis was carried out on 4 quadrants to evaluate service factor based on the level of user satisfaction

EVALUASI KINERJA PELABUHAN PANTOLOAN KOTA PALU

The city of Palu is located in a very strategic area which making it a gateway to connect Central Sulawesi with Kalimantan Island. Pantoloan port developed as a support for the movement but even with the strategic location and enormous potential, this port tends to be quiet with activities that should be present at ports in general. This research aims to determine the level of satisfaction of port users and to analyze the factors that influence its performance. This research using a descriptive method with qualitative approach through distributing questionnaires to respondents which later be analyzed using the Customer Satisfaction Index and Importance Performance Analysis methods. The results of the evaluation study on the performance of Pantoloan Port are that port users are quite satisfied with a percentage reaching 52%. Other factors that greatly influence the level of satisfaction and are priorities in developing port performance are timeliness, accessibility and affordable rates.

Analysis Quality of Service using Service Performance and Importance Performance Analysis Method at Community Health Center

Community health center is a health services in Indonesia that aims to organize first-level public health efforts. The current condition observed in level one health centers in Indonesia relates to the services provided. A large portion of patients who have experienced the services express dissatisfaction with the level of service provided. This research aims to determine the quality of service in community health center and provide advices to improve the quality of health center services. The method used in this research is the Servperf method and Importance Performance Analysis. Based on research with the service performance method, the mean performance level is 3,39 and the mean importance level is 4,38. Meanwhile, the Importance Performance Analysis obtained the level of conformity between performance and importance is 77,49% with seven atrributes of service quality dimensions that enter quadrant I and are the top priority for improvement. The proposed improvements are made to improve the quality of health center services in the future by adjusting the main priority attributes of improvements to the Importance Performance Analysis diagram.

Analisis Sistem Kerja Asyncronus Transfer Mode (ATM) Pada Aplikasi Canva

Asynchronous Transfer Mode (ATM) is a network technology designed to support high-speed data transfer by utilizing small fixed-size data packets called cells. This study aims to analyze the implementation and performance of ATM in the context of the Canva application, a web-based graphic design platform. The study includes a theoretical review of ATM's working principles, advantages, and limitations, as well as the network performance analysis methods used.In this research, we examine how ATM can optimize data transmission in the Canva application, considering the importance of network speed and efficiency in ensuring an optimal user experience. The analysis results show that ATM can provide the high transfer speeds and stability required by the Canva application, especially in managing complex and large-sized graphic data.The conclusion of this study confirms that the implementation of ATM technology in web-based applications like Canva can significantly enhance network performance. This study also offers important insights for further development in integrating advanced network technologies for internet-based applications to support increasing data demands.

Analysis of Service Performance for Intermodal Facilities in The Area of Asrama Haji and Bumi Sriwijaya Stations

The integrated intermodal service system between the South Sumatra Light Rail Transit (LRT) and road-based transportation modes such as the Palembang Bus Rapid Transit (BRT) and Angkot Feeder Musi Emas still has shortcomings, particularly in the areas of the Asrama Haji and Bumi Sriwijaya Station. This research is conducted to observe the conditions of the physical facilities, payment integration, and schedules at both stations, as well as to examine the regulations in meeting the standards of ideal pedestrian physical facilities, which are then compared with passenger perceptions. This research utilizes the methods of crosstabulation analysis and Importance Performance Analysis (IPA). Crosstabulation analysis is used to determine the relationship between respondents' sociodemographic and their travel characteristics. Importance Performance Analysis (IPA) is used to assess passenger perceptions of the performance quality of intermodal facilities. Based on the research finding, according to passengers perceptions of 49 service attributes, there are 20 attributes that have a high level of importance but low performance, indicating the existence of three service provision needs that need to be prioritized for improvement. First, the provision of adequate and disability-friendly sidewalk facilities. Second, the provision of pedestrian crossing facilities. Third, the access to and from the node that is free from traffic conflicts. The recommended solutions include the construction of sidewalks connected to the node points, built higher than the road surface, installation of guiding block, barrier posts, and ramps at each end of the sidewalk, construction of an overpass (JPO) at the Asrama Haji Station and a pelican cross at the Bumi Sriwijaya Station, and the regulation of transit areas to prevent vehicles from parking and waiting at the entrance and exit points of the node.

Estimating Yield Gap of Wheat (Triticum aestivum L.) using the Comparative Performance Analysis (CPA) Method in the Bam, Narmashir and Fahraj Counties of Kerman Province

Background: Yield gap is distance between potential yield and attainable yield (yield gap= potential yield-attainable yield) in order to increase the crop yield and the goal of sustainable agriculture. Methods: This study was conducted in Bam, Narmashir and Fahraj counties in 219 separate farms (79 farms in Bam, 72 farms in Narmashir and 68 farms in Fahraj) during the years 2019 and 2020 to investigate the yield gap of wheat and determine the limiting factors and their contributions to yield reduction, using the comparative performance analysis (CPA) method. All information related to soil factors, management factors, climatic factors and agronomic traits (53 variables) were measured and recorded. The relationship between wheat yield and all variables was examined using a stepwise multiple regression method. A production model was determined for soil and management factors. Result: The results showed a yield gap between actual yield and potential yield in the regions of Bam, Narmashir and Fahraj, which were 1770.8, 1817.61 and 1605 kg per hectare, respectively. Since the actual yield in these regions was 4248, 4228 and 3161 kg per hectare, the yield gap was observed to be 33.6%, 30% and 29.4%, respectively. The effective factors in reducing the yield in the Bam region included water shortage (19.48%), nitrogen deficiency (16.09%), delayed planting (15.40%), soil available phosphorus deficiency (10.14%), weed density (10.8%), soil organic carbon (13.59%) and inappropriate plant density (14.47%). In the Narmashir region, water shortage (26.68%), nitrogen deficiency (18.86%), soil organic carbon (11.78%), inappropriate plant density (12.43%), wheat aphid (19.58%) and weed density (10.64%) caused yield reduction. In the Fahraj region, water shortage (20.65%), nitrogen deficiency (19.62%), delayed planting (9.44%), soil available phosphorus deficiency (8.45%), weed density (12%), soil salinity (12.80%) and black stem disease (17%) caused a decrease in wheat yield.