Moderated Mediation Model Research Articles

Psychological Resources and New Product Development Team Adaptability: A Moderated Mediation Model

Psychological Resources and New Product Development Team Adaptability: A Moderated Mediation Model

Unraveling the impact of subjective and objective workload on patient experience: Mediation and moderation by missed nursing care assessments in a nested multisource diary design

BackgroundPatient reporting of their care experience is crucial for evaluating healthcare quality. Negative patient reports are often associated with missed nursing care, with previous research primarily attributing this to objective workload, neglecting the role of subjective workload. Furthermore, there is a gap in understanding the combined impact of patient and nurse assessments of missed nursing care on the overall patient experience. ObjectiveThis study aims to explore how the interaction of objective and subjective workload influences nurse-reported missed nursing care. Additionally, it investigates how the interaction of missed nursing care, as assessed by both patients and nurses, influences the patient's overall experience. DesignA quantitative daily diary design, employing a nested (shifts within nurses) and multi-sourced (nurses, patients, and objective data) approach, was implemented. SettingThe study was conducted in two medium-sized public hospitals, encompassing internal medicine and surgical wards. ParticipantsA total of 141 registered nurses providing direct patient care and 627 patients treated by these nurses participated in the study. MethodsParticipating nurses completed questionnaires during five morning shifts, detailing their experiences with specific patients. Concurrently, the same patients provided feedback through questionnaires. A dual moderated mediation model was analyzed using mixed-model regression analyses, suitable for the nested design. ResultsThe study supported the dual moderated mediation model. Subjective workload emerged as a statistically significant moderator, influencing the impact of objective workload on nurse-reported missed nursing care (β = −0.476, p = .009). Particularly, under high subjective workload, missed nursing care was higher during low compared to high objective workload. Moreover, patient-reported missed nursing care moderated the relationship between nurse-reported missed nursing care and patient experience (β = −0.411, p < .001). In instances of high patient-reported missed nursing care, positive patient experiences were observed with low compared to high nurse-reported missed nursing care. ConclusionsThis research emphasizes the need to recognize and address subjective aspects of nursing workload. Effectively managing these perceptions is vital for upholding high care standards and enhancing patient experiences. The study advocates for targeted strategies to manage workload effectively and improve patient–nurse communication, especially in high-workload healthcare settings.Tweetable abstract: Exploring the link between nursing workload and patient experience: revealing the impact of patient and nurse assessments on missed nursing care. #HealthcareQuality #NursingResearch.

Tax Service Quality and Tax Compliance among Small and Medium Enterprises in North Rift Economic Block, Kenya: A Moderated Mediation Model of Government Trust and Social Value Orientation

Tax Service Quality and Tax Compliance among Small and Medium Enterprises in North Rift Economic Block, Kenya: A Moderated Mediation Model of Government Trust and Social Value Orientation

A moderated mediation approach to deciphering the effects of leader knowledge hiding behaviour in industry 4.0

ABSTRACT Leader knowledge-hiding behaviour (LKHB) has long-term adverse effects on employees and on overall organization performance. Top-down knowledge sharing is vital in Industry 4.0 for employees to acquire essential skills. Grounded in the Conservation of Resources (COR) model, our study presents a moderated mediation model that sheds light on the effects of LKHB. Based on longitudinal data, we found that LKHB leads to job performance decrement and enhances turnover intentions, with LKHB resulting in lower employee intrinsic motivation, underscoring its importance of as a mediating factor. Our findings support the significant influence of enterprise social media (ESM) on the relationship between LKHB and job performance decrement, turnover intentions, and employee phubbing through intrinsic motivation. The study offers new insights into LKHB outcomes and explores underlying reasons thereby broadening COR Theory applications. This research is innovative in its examination of ESM influences on LKHB and suggests strategies to mitigate its detrimental effects.

Patient mistreatment, emotional exhaustion and work-family conflict among nurses: a moderated mediation model of social sharing of negative work events and perceived organizational support

BackgroundNursing literature suggested that patient mistreatment has significant impacts on nurses’ emotions and job burnout. Yet, further research is needed to understand the underlying mechanism and the spillover effect on nurses’ families. Leveraging the goal progress theory, this study aimed to examine the association between patient mistreatment, nurses’ emotional exhaustion, and work-family conflict, as well as the mediating role of social sharing of negative work events and the moderating role of perceived organizational support.MethodsDuring the COVID-19 pandemic in China, a cross-sectional study was conducted with a sample of 1627 nurses from the Hematology Specialist Alliance of Chongqing from October to November 2022. Questionnaires were administered to measure patient mistreatment, perceived organizational support, social sharing of negative work events, emotional exhaustion, and work-family conflict. Hierarchical linear regression and conditional processes were used for statistical analyses.ResultsPatient mistreatment was positively associated with emotional exhaustion (β = 0.354, p < 0.001) and work-family conflict (β = 0.314, p < 0.001). Social sharing of negative work events played a partial mediating role in the relationship between patient mistreatment and emotional exhaustion (effect = 0.067, SE = 0.013), and work-family conflict (effect = 0.077, SE = 0.014). Moderated mediation analysis found that the mediation effect was stronger when the perceived organizational support was high.ConclusionOur findings reveal the amplifying effect of social sharing of negative work events on nurses’ emotional exhaustion and work-family conflict. Perceived organizational support strengthens the positive effect of patient mistreatment on the social sharing of negative work events, thus resulting in increased emotional exhaustion and work-family conflict. We also discuss practical implications, limitations, and directions for future research.

The Effect of Entrepreneurial Spiritual Capital on the Performance of Science and Technology Innovation Teams

Combined with the research on science and technology innovation teams, we use digital empowerment as the mediating variable and organizational resilience as the moderating variable to establish the moderated mediation model, explore the role mechanism of entrepreneurial spiritual capital on the performance of science and technology innovation team from the perspective of entrepreneurial traits, and carry out an empirical research on a sample of 351 scientific and technological talents in the science and technology innovation team of enterprises. The results show that: entrepreneurial spiritual capital has a significant positive effect on science and technology innovation team performance; digital empowerment mediates between entrepreneurial spiritual capital and science and technology innovation team performance; organizational resilience positively moderates the relationship between digital empowerment and science and technology innovation team performance, and further moderates the mediating role of digital empowerment between entrepreneurial spiritual capital and science and technology innovation team performance.

The impact of auditors creating flowcharts on auditors’ understanding of the flow of transactions and internal control evaluation

Purpose Motivated by the importance of gaining an understanding of the flow of transactions when assessing the effectiveness of internal controls for Sarbanes–Oxley Act (SOX) compliance, concerns raised by the Public Company Accounting Oversight Board (PCAOB) of audit firm deficiencies in these areas and auditors’ use of both narratives and flowcharts to document the flow of transactions, this article aims to examine the impact of auditors creating flowcharts versus narratives on auditors’ transaction flow understanding and internal control evaluation performance. Design/methodology/approach This paper conducts a between-participants experiment examining auditor-created flowcharts versus narratives and different levels of documentation quality on auditors’ understanding of the flow of transactions and internal control evaluation performance. Findings This paper finds that auditors who create flowcharts gain a better understanding of the clients’ transaction flow and perform better on internal control evaluations than auditors who create narratives. Process results from a moderated-mediation model also show a moderating effect of quality and mediating effect of understanding. Practical implications These findings inform PCAOB policy decisions and inspection efforts and audit firms’ quality and process improvement efforts by providing initial support for having auditors create flowcharts to improve their understanding of the flow of transactions and internal control evaluation performance. Originality/value To the best of the authors’ knowledge, this is the first study to examine the effect of auditor-created flowcharts compared to narratives on auditors’ understanding of the flow of transactions and internal control evaluation performance.

Negative Affect as a Mediator Between Exposure to Fitspiration and Thinspiration and Disordered Eating Behaviors: An Ecological Momentary Assessment Study.

Although social media use, such as Instagram, has been associated with ED pathology, mechanisms connecting social media use to disordered eating behaviors (DEBs) remain largely unevaluated. Based on Dual Process, Tripartite, and Affect Regulation models of ED pathology, we proposed a moderated mediation model evaluating impacts of exposure to fitspiration/thinspiration on Instagram. We evaluated a hypothesized pathway from exposure to fitspiration/thinspiration (i.e., ED-salient content) on Instagram to disordered eating mediated by negative affect and tested individual differences in weight bias internalization, trait self-esteem, and trait self-comparison as moderators. We recruited 173 undergraduate women who reported engaging in DEBs on average at least once per week over the past 3 months. Participants completed a seven-day ecological momentary assessment protocol, during which they reported their ED-salient content exposure on Instagram, affect, and engagement in DEBs. Multilevel modeling was used to assess moderated mediation. Negative affect partially mediated associations between viewing ED-salient content and subsequent engagement in objective binge eating and restricting but did not mediate the pathway to purging or excessive exercise. Higher weight bias internalization intensified the association between viewing ED-salient content and negative affect. The association between viewing ED-salient content and engaging in objective binge eating and restricting may be a partial consequence of elevated negative affect; however, effects were small. Individuals with higher weight bias internalization may be more vulnerable to negative consequences from viewing ED-salient content. Findings suggested that reducing negative affect responses (e.g., via emotion regulation) could reduce negative consequences of viewing ED-salient content.

Teacher support promotes the classroom engagement of mathematically poor students: a moderated mediation model

Mathematically poor students exhibit poor academic performance, as well as increased mental illnesses and behavioural issues; however, the learning dilemma faced by mathematically poor students and the factors affecting their classroom engagements remain unclear. To address this issue, the Perceived Maths Teacher Support Scale, Classroom Engagement Questionnaire, Maths Anxiety Scale and Academic Self-Efficacy Scale were administered to 486 junior school students in Henan Province, China. After determining the differences between the mathematically poor students and a matched control group, a moderated mediation model was constructed to examine the internal influence mechanisms of the mathematically poor students’ classroom engagement. The results demonstrated that, compared with the control group, the mathematically poor students exhibited higher maths anxiety and lower classroom engagement, academic self-efficacy and maths teacher support. Moreover, the interaction between the environmental (maths teacher support) and personal factors (academic self-efficacy and maths anxiety) affected the mathematically poor students’ classroom engagement. These results enrich the research on mathematically poor students and further elucidate the effective promotion strategies for improving their classroom engagement.

A test of moderated serial mediation model of compulsive buying among Gen Z fandoms moderated by trash talking

Purpose The study aims to identify the factors that influence young consumers’ compulsive buying, particularly Gen Z consumers who exhibit fandom qualities such as sharing the same interests and being willing to collaborate with others. This study investigates the direct and indirect impact of brand love and brand addiction on the relationship between social media addiction and compulsive buying. Design/methodology/approach The study collected data from 338 Gen Z fandoms. The snowball sampling approach is used to determine and collect data from the sample. To test for hypotheses, the study used the PROCESS macro with bootstrapping techniques to explore the direct and indirect relationships, as well as the moderated serial mediation model in this study. Findings The study found that social media addiction influences compulsive buying via the hierarchical linkages between brand love and brand addiction. Trash talking functions as a stimulant, amplifying the effect of brand addiction on compulsive buying. Research limitations/implications The data were collected from young Thai consumers; thus, the generalizability aspect of the research is limited and needs to be tested in different countries and cultures. Originality/value This research provides several key contributions to the understanding of compulsive buying behavior among Gen Z, particularly within the context of a developing country. By integrating the stimulus-organism-response framework and psychological theories, this study offers a nuanced understanding of how social media addiction influences emotional and behavioral outcomes. Previous studies have primarily focused on these variables in isolation. The study fills this gap by demonstrating the sequential pathway through which social media addiction translates into compulsive buying behavior via brand love and brand addiction.

COVID-19-related discrimination, campus safety, loneliness, and psychological distress among Asian and Asian American college students: a moderated mediation model

Objective: This study explored the relations between campus safety and loneliness among Asian and Asian American college students. We investigated the mediation effect of psychological distress and the moderation effect of COVID-19-related discrimination in these relations. Participants: 1,685 Asian and Asian American college students who participated in the Fall 2020, American College Health Association – National College Health Assessment III survey. Method: The moderated mediation analysis was conducted. Results: The findings revealed a negative correlation between campus safety and both psychological distress (b = −0.05, p < 0.001) and loneliness (b = −0.12, p < 0.001), but this weakened for those experiencing COVID-19 discrimination. Psychological distress consistently mediated the safety-loneliness link regardless of discrimination. Conclusions: The current findings highlight the support from the university for Asian and Asian American college students. The specific implications for practice and policy are discussed.

Do we pay based on our past travel experience? A moderated mediation model of tourists’ willingness to pay

PurposeThis study aims to test the first and second-stage moderating effects of tourists’ past travel experiences on the relationships between national responses, destination trust and tourists’ willingness to pay in the post-pandemic recovery era.Design/methodology/approachThe proposed model was tested with a sample of 398 tourists in Vietnam. The path analysis was applied to investigate the mediating and moderating effects.FindingsThe findings emphasise the mediating effect of destination trust in the relationships between national responses and tourists’ willingness to pay. With the moderating effect of past travel experience, all the first-stage indirect effects are significant, but the second-stage indirect effects are significant only at a high level of past travel experience.Originality/valueThis study provides theoretical implications for solving the puzzle about the paradox of trust in the government’s responses in the post-pandemic era. Practical implications for destination marketing organisations in the post-pandemic recovery era are then discussed.

Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model

Purpose The purpose of this study was to investigate how and when exploitative leadership hinders hospitality employees’ service innovative behavior. Based on the conservation of resource theory, the authors examined the mediating role of relational energy and the moderating impact of sensitivity to interpersonal mistreatment on this relationship. Design/methodology/approach Two-wave data collection from 54 hotel leaders and 266 subordinates in China resulted in 266 supervisor–subordinate matched data sets. Structural equation modeling analyses were used for data analysis. Findings Exploitative leadership is negatively related to hospitality employees’ service innovative behavior via diminished employee relational energy. Furthermore, employees with high sensitivity to interpersonal mistreatment experience intensified negative impact of exploitative leadership on relational energy and subsequent service innovation behavior. Research limitations/implications Hotel management must recognize and mitigate the effects of exploitative leadership to foster an environment conducive to service innovation. In addition, hotel managers should be attuned to the employees’ relational energy, recognizing its essential role in driving innovative behavior. Originality/value This research contributes insights into how exploitative leadership style impedes employee service innovation behavior. It further illuminates the role of relational energy as a critical mediator in this relationship.

Effects of autonomy support on innovation: resolving the dilemma of participation in innovation with trust

PurposeThis study aims to integrate the componential model of creativity and innovation with a participative safety perspective to investigate the association between autonomy support and innovation as well as the organizational factors that strengthen this association. Specifically, the study suggests that autonomy support is more effective in fostering innovation in organizations characterized by higher levels of trust, strong organizational fairness and effective communication.Design/methodology/approachThe proposed hypotheses were investigated using moderated mediation models with panel data collected over four waves.FindingsThis study found that autonomy support positively contributes to organizational innovation. Moderation analyses demonstrated that trust, perceptions of fairness and communication strengthen the effect of autonomy support on innovation.Originality/valueThis study is the first to demonstrate the moderating roles of various organizational contexts (i.e. trust, fairness perception and communication) in the association between autonomy support and innovation and to investigate the role of trust as a mediating moderator.

The effects of knowledge hiding on new product creativity in informational faultlines

Purpose This paper aims to explore how informational faultlines impact new product creativity through specific mechanisms. The study focuses on analyzing how knowledge hiding mediates the relationship between informational faultlines and new product creativity, and how team promotion regulatory focus and team prevention regulatory focus moderate this process. Design/methodology/approach This research investigates the proposed hypotheses by examining sample data from 65 team leaders and 370 employees, delving into the relationship between informational faultlines and new product creativity and its underlying mechanisms. Findings Knowledge hiding negatively mediates the relationship between informational faultlines and new product creativity; team promotion regulatory focus negatively moderates the relationship between informational faultlines and knowledge hiding; team prevention regulatory focus positively moderates the relationship between informational faultlines and knowledge hiding; team promotion regulatory focus negatively moderates the mediating role of knowledge hiding in the link between informational faultlines and new product creativity. The higher the level of team promotion regulatory focus, the weaker the mediating role of knowledge hiding between informational faultlines and new product creativity, and vice versa; team prevention regulatory focus positively moderates the mediating effect of knowledge hiding in the relationship between informational faultlines and new product creativity. The higher the level of team prevention regulatory focus, the stronger the mediating effect of knowledge hiding on informational faultlines and new product creativity, and vice versa. Originality/value This paper constructs a novel moderated mediation model based on the need-threat model. To the best of the authors’ knowledge, this is the first to explore the relationship between informational faultlines and new product creativity from the perspective of knowledge retention, effectively filling the research gap on the role of knowledge hiding between informational faultlines and team innovative output and the moderate role of team motivational-based psychological characteristics, such as team regulatory focus, in the aforementioned mechanisms.

The relationship between work-family conflict and job burnout among primary and secondary school teachers: the role of depression and cognitive reappraisal.

Primary and secondary school teachers are a high-risk group for job burnout, and how to alleviate their job burnout has become an increasingly urgent issue. Previous studies have paid less attention to the differential effects of the bidirectional interaction between work and family on the job burnout of the teachers. This study aim to explore the different impact of work-family conflict and family-work conflict on job burnout among primary and secondary school teachers, as well as its underlying mechanisms. This study selected 2,184 primary and secondary school teachers in China (Mage = 37.26; SD = 9.40) as participants using a random sampling method. Using the SPSS Process 4.0 macro plugin constructed a moderated mediation model, the study explored the relationships between two different forms of work-family conflict, depression, cognitive reappraisal, and job burnout. The study results indicated that both forms of work-family conflict were significantly positively related to the job burnout, and this relationship was influenced by the mediating role of depression. Furthermore, cognitive reappraisal moderated the relationship between depression and job burnout. This study revealed the potential pathways influencing job burnout among primary and secondary school teachers in the Chinese cultural context. Focusing on and alleviating work-family conflicts for primary and secondary school teachers is crucial for mitigating their occupational burnout. Additionally, teachers should also carefully and reasonably use cognitive reappraisal as an emotional regulation strategy to adjust the impact of depression on occupational burnout.

How does the interaction of digitalization and servitization contribute to manufacturing financial performance? The intermediary effect of manufacturing innovation performance

Digitalization and servitization are two crucial transition pathways for manufacturing firms, with their relationship explored by some existing studies. However, there is limited research on the mechanism of their interaction's effect on the firm financial performance. To address the gap, this paper draws on service-dominant logic, resource-based view and dynamic capabilities theory to establish a theoretical model. A sample of 567 Chinese manufacturing firms is selected, and a mediated moderation model is used to explore this mechanism. The findings indicate that the interaction between digitalization and servitization has a positive effect on the firm financial performance, with firm innovation performance partially mediating the relationship. Besides, heterogeneity analysis reveals that this interactive effect is mainly manifested in capital and technology-intensive manufacturing sectors. Therefore, this paper suggests managers in manufacturing firms promote the interaction between digitalization and servitization, leveraging their synergy to advance the sustainable long-term development of both the manufacturing firm and industry.

Exploring the mechanism to understand workaholism effects on positive and negative behaviors: a moderated mediated study

PurposeWorkaholism negatively impacts desired behavioral outcomes. However, understanding the role of workaholism dimensions (excessiveness and compulsiveness) can help differentiate and address employee motivators towards behavioral outcomes. Using conservation of resource theory, this study explores the influence of these workaholism dimensions, as resource-consuming elements, on positive organizational citizenship behaviors (OCBs) and counterproductive work behaviors (CWBs). Further, work–family conflict (WFC) and family–work conflict (FWC) are included as mediators, and time-control as a moderator, and ultimately, a moderated mediation model is tested.Design/methodology/approachSurvey data were collected using a time-lagged data from 306 New Zealand employee respondents. Data were analysed for moderated mediation using the PROCESS macro.FindingsBoth dimensions of workaholism positively relate to OCBs but only excessiveness to CWBs. We find significant indirect effects of excessiveness and compulsiveness on CWBs through FWC, where time control acts as a boundary condition, showing moderated mediation effects.Research limitations/implicationsFundamentally, the unique effects found encourage workaholism researchers to undertake more complex models to provide new insights.Originality/valueThis is a unique study examining time control as a boundary condition. The findings of moderated mediation provide unique insights and show that workaholism effects depend on other factors.

Do job crafting and leisure crafting enhance job embeddedness: a moderated mediation model

Do job crafting and leisure crafting enhance job embeddedness: a moderated mediation model

Assessing moderated mediation effects influencing consumer acceptance of cell-cultured Meat: A PLS-SEM modeling approach

Cell-cultured meat, as a novel food, is often met with limited consumer understanding, leading to a predominantly conservative attitude and lower acceptance. To gain insights into the key factors influencing consumer acceptance of cell-cultured meat, this study constructs a moderated mediation model to examine the relationship between food techneophobia (FTN), food disgust sensitivity (FDS), and acceptance of cell-cultured meat. Moreover, we investigate the mediating effects of perceived benefits (PB) and perceived risk (PR), as well as the moderating effect of information acquisition (IA). A field survey was conducted in 2020 with 4,841 Chinese consumers in households. The data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings reveal that PB is the strongest positive influencing factor of acceptance. FTN has a better predictive effect on acceptance than FDS. Both FTN and FDS can reduce PB and increase PR, thereby lowering acceptance. Partial mediation of PB and PR between FTN and acceptance of cell-cultured meat is observed, while full mediation of PB and PR exists between FDS and acceptance. IA can mitigate the negative impact of FDS on PB, thereby enhancing consumer acceptance of cell-cultured meat. This study contributes to the current literature by employing PLS-SEM as an assessment model for examining direct and mediation relationships. Understanding the factors that shape consumers’ perceptions and influnce their acceptance is essential for effective forecasting and strategic decision-making in the novel food industry.