Measurement Of Maturity Level Research Articles

ANALYSIS OF INFORMATION TECHNOLOGY GOVERNANCE MANAGEMENT OF WORK UNITS IN XYZ AGENCIES WITH THE COBIT FRAMEWORK 2019

Information Technology (IT) governance has become an important topic in information system management because it can affect the ability of companies/organizations and government agencies to achieve goals. Maturity level assessment in the Information and Communication Technology Division (Div TIK) work unit needs to be carried out in order to determine the current condition of IT governance. Maturity level measurement is carried out using the COBIT 2019 framework, namely by mapping organizational goals into COBIT 2019 so that related domains are obtained. Measuring the level of maturity in the Div TIK work unit shows that there are 8 process domains. The EDM01, APO07, APO08, BAI01, and MEA04 domains are at level 3 while the APO04, BAI11, and DSS04 domains are at level 4. Measuring the value of the gap between the current maturity level and the expected maturity level is also carried out. The biggest discrepancy value is in the APO04 domain with a value of 1.48, and the smallest is in the APO07 domain with a value of 0.59. Analysis of improvements that can be carried out to increase the maturity level include periodically assessing whether the agreed IT governance mechanisms are operating effectively; conducting regular reviews to assess skills evolution; and controlling IT services, assets and resources.

Implementation Evaluation of Information Technology in the New Normal Era Using Cobit 2019 Method

This research is a continuation of the previous research on Information Technology Governance Analysis of STMIK Palcomtech in the New Normal Era Using Cobit 2019 where the measurements carried out are the stages of 11 factors design Tool Kit Cobit 2019. The results of the study included 13 important processes in the domain that must be considered in STMIK Palcomtech including EDM03, APO08, DSS05 EDM02, APO04, APO09, APO12, APO13, BAI01, BAI02, BAI03, BAI06, MEA03. This research aims to evaluate the application of information technology used by STMIK Palcomtech focusing on the application of information technology applied based on the needs of the company and the strategy of the impact of COVID 19, which uses the Goal cascade framework Cobit 2019. Use qualitative method by spreading questionnaires in accordance with the domain that has been determined to students then continued with the measurement of maturity level so that current conditions are obtained and then continued gap analysis. The results of this study showed the average maturity level is at level 3 and the result of the gap level then the lowest value is a priority to prioritize new development then to the next domain to achieve the expected value in the domain Level.
 Keywords: information technology, COBIT, governance analysis

Proposal and validation of an industry 4.0 maturity model for SMEs

Purpose: This paper seeks to establish an Industry 4.0 maturity model for manufacturing SMEs. This research presents the characteristics of the proposed model, which takes the elements and the scope of the fourth industrial revolution, as well as the dimensions and assessment scales of some maturity models already applied. Likewise, this document shows the modeling process and the model’s validation in SMEs in the city of Bogotá-Colombia.Design/methodology/approach: To determine the criteria of the maturity model, 6 major stages have been established: Literature Review, Development of the model; Validation of the model; Application of the model; Data analysis; and Conclusion and Recommendations.Findings: Considering the validation of some maturity models shown in the literature review, and aligned with the purpose of this article, 8 dimensions have been established to measure the maturity level of SMEs: Service; Operations; Quality; Products; Documented information- Big Data; Leadership and strategy; Communication; and Culture and people. A model has been generated that allows evaluating the degree of compliance in each dimension for manufacturing SMEs. The model can be applied to companies in any industry. Also, it can determine the degree of implementation compliance of companies in the same sector.Research limitations/implications: According to the literature reviewed, SMEs, especially those in Latin America, still do not have a culture of applying the elements of Industry 4.0. Therefore, in the research, it was not easy to understand the intrinsic variables of Industry 4.0 that SMEs have applied in different areas, which does not allow us to have the current context of SMEs and from that perspective to have a better simulation of the business model maturity.Practical implications: The model presented in this document serves as a basis for SMEs in Latin America to establish a baseline measurement in relation to the application of Industry 4.0 elements in companies.Social implications: What is intended with this work is to frame a baseline so that companies can understand their current maturity level in terms that industry 4.0 could cover. Likewise, they can generate actions for the appropriation of new technologies that allow them to be more competitive. This document can be taken and applied by those entrepreneurs companies who wish to measure their operations.Originality/value: The essential point for the generation of the maturity level measurement model is focused on determining the necessary dimensions on which the evaluation is based. In the literature found, most models focus their dimensions on measuring the digital in their processes and tangentially evaluate the organizational structure and the relationship between them. Additionally, the authors who address the organization as a whole do not reveal the details for SMEs to self-evaluate. The models found have only been implemented to evaluate one company alone or individually. This model presents the core dimensions holistically and explicitly, taking important criteria such as quality, service, communication, and the culture of all employees. Additionally, it shows in detail the model that allows SMEs of the manufacturing sector to self-assess themselves in each dimension and in turn the degree of the business sector in which they are or belong.

Influence of Business Process Maturity Model as a Business Architecture Planning Proposal

This research is a part of previous research that succeeded in producing business model architecture planning, the purpose of this study was to develop previous research using the measurement method of business model maturity as a proposed business model architecture planning concept. By taking the same case study theme as the Tiara Payung Putra (TPP) company. TPP is known as a distributor company in cooperation with Pertamina (Bulk LPG Freight and Filling Station). TPP's main business activity is distributing goods in the form of LPG to 76 bases spread across Balaraja district. The current condition of the business model architecture illustrates the business activities that exist in the TPP. The main problems that occur in TPP are not integrating external systems with internal business activities in the company, and lack of IT resource support. For this reason, the Business Process Maturity Model is needed as a benchmark, which can be proposed as a business architecture planning concept. The business process maturity model process is supported by data validation obtained through respondents, namely business stakeholders in TPP, the process for validating the data by distributing the Assessment questionnaire consisting of 8 Parts the Business Process Assessment model, and 3 Parts for IT Application Readiness Assessment. support of the Enterprise Architecture Planning (EAP) Framework method which focuses on the business model architecture domain. The architecture of the business model illustrates how TPP carries out business activities and functions to achieve its objectives. The results of this study produce the proposed business model architecture planning concept in the form of Business Model Maturity Level Measurement, the IS / IT architecture concept, and the Business Architecture Planning roadmap, which are beneficial for the Tiara Payung Putra (TPP) company for the business model architectural planning

Utilization of the Business Process Maturity Model as a Proposed Architectural Planning of Business Model Concept

This research is a part of previous research which succeeded in producing business model architecture planning, the purpose of this research is to develop previous research using business model maturity measurement methods as a proposed business model architecture planning concept. By taking the same case study theme as Tiara Payung Putra (TPP) company. TPP is known as a distributor company in cooperation with Pertamina's (Bulk LPG Filling and Filling Station). TPP's main business activity is to distribute goods in the form of LPG to 76 bases spread across the Balaraja district. The current condition of the business model architecture illustrates the business activities that exist in the TPP. The main problems that occur in the TPP are not integrated the external system with internal business activities in the company, and the lack of IT resource support. For this reason, the Business Process Maturity Model is needed as a benchmark, which can be proposed as a business architecture planning concept. Support for the Enterprise Architecture Planning (EAP) Framework method focuses on the business model architecture domain. The architecture of the business model illustrates how TPP carries out business activities and functions to achieve its objectives. The results of this study produce proposed business model architecture planning concepts in the form of Business Model Maturity Level Measurement, SI / IT architecture concepts, and Business Architecture Planning roadmap, which are beneficial for Tiara Payung Putra (TPP) company for business model architecture planning.

The measurement of maturity level of information technology service based on COBIT 5 framework

Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.

ITIL 2011: The Maturity of IT Service Operation in Universitas Multimedia Nusantara, Indonesia

Information Technology governance (IT Governance) in the world of education is quite widely used including in Indonesia itself, for example at some educational institutes. The ITIL framework, used as a tool for evaluation, audit and also as a reference implementation. To help improve the Universitas Multimedia Nusantara (UMN) IT service in the service operation section, it is necessary to know the maturity level of the service, which is then done through the measurement of maturity level in the service operation section. In addition, the measurement results obtained can be used to produce the right recommendations with the problems found in the service. Measurements are made on the domain service operation which is the focus of UMN's IT department services. Service Operation has 5 indicators: incident management, problem management, access management, event management and request fulfillment. In this research, the framework used is ITIL Version 2011. The result of this measurement has been found: incident management, problem management, event management and request fulfillment get the result of measurement at level 1 and access management up to level 2. The result of measurement and recommendation given is expected to be input material and become development material that can be used by the IT department of Universitas Multimedia Nusantara.

A Comparative Review of Building Information Modeling Frameworks

The building sector influences the Gross Domestic Product (GDP) of many countries. There is a vast amount of waste generated in the building process, with many projects suffering from delivery delays, running over budget, and resulting in buildings of minimal quality. Building Information Modeling (BIM) has shown great potential towards solving these problems. BIM sets frameworks for Architects, Engineers, and Contractors (AEC), enhancing management of the building process. This paper analyzes select framework methods, tools, and processes, identifying key guidelines required to create a BIM framework customized to local requirements; this will have a positive effect on the construction industry by lowering the cost of buildings and improving the communication among parties, and leading to the development of frameworks based on local indicators. A comprehensive literature review was conducted to determine components and factors from structure frameworks with the main findings then classified and categorized into the following sectors -- government support, maturity level measurement, standards, protocol, database, and education plan. This permits the development of a comparison highlighting the frameworks’ differences and summing up possible strategies for BIM implementation on several bases, such as region differentiation and the local industries’ Political, Economic, Socio-Cultural, Technological (PEST) aspects, allowing for greater understanding of BIM implementation on various scales. The selection of the BIM frameworks was dependent on specific criteria with a minimum score of 4 out of 5 required to merit inclusion. Three strategies for the creation of a BIM framework were discovered and were seen to vary across regions. The discovery of these strategies lays the groundwork for future research into the development of these frameworks to determine the potential advantages and downsides of each.

New Model of Information Technology Governance in the Government of Gorontalo City using Framework COBIT 4.1

This study aims to determine the level of maturity of information technology governance in Gorontalo city government by applying the COBIT framework 4.1. The research method is the case study method, by conducting surveys and data collection at 25 institution in Gorontalo City. The results of this study is the analysis of information technology needs based on the measurement of maturity level. The results of the measurement of the maturity level of information technology governance shows that there are still many business processes running at lower level, from 9 existing business processes there are 4 processes at level 2 (repetitive but intuitive) and 3 processes at level 1 (Initial/Ad hoc). With these results, is expected that the government of Gorontalo city immediately make improvements to the governance of information technology so that it can run more effectively and efficiently.

Penilaian Strategic Alignment Model (SAM) dan Pemetaan Kerangka Kerja COBIT 4.1 pada PT. XYZ

PT. XYZ merupakan perusahaan manufaktur Semen Portland Tipe I dan Semen Portland Komposit. PT. XYZ telah lama memanfaatkan SI/TI dalam mendukung proses bisnisnya, namun tidak mengetahui model keselarasan antara SI/TI yang telah digunakan tersebut terhadap strategi bisnis perusahaan. PT. XYZ juga tidak mengetahui tingkat kematangan dari penerapan SI/TI tersebut. Hal ini karena belum pernah dilakukan penilaian keselarasan strategi SI/TI terhadap strategi bisnis dan belum pernah melakukan pengukuran tingkat kematangan dari penerapan SI/TI. Pengukuran tingkat kematangan penerapan SI/TI dapat dilakukan jika sudah diketahui proses-proses apa saja yang harus diukur. Untuk itu, diperlukan pemetaan menggunakan kerangka kerja tertentu. Penilaian keselarasan strategi SI/TI terhadap strategi bisnis pada PT. XYZ menggunakan Strategic Alignment Model (SAM), sedangkan untuk mengetahui proses-proses yang akan diukur tingkat kematangannya digunakan kerangka kerja COBIT 4.1. Hasil dari penelitian ini adalah diketahui model keselarasan strategi SI/TI terhadap strategi bisnis dan proses-proses SI/TI yang dapat diukur tingkat kematangannya pada tahap selanjutnya.

An Assessment for IT Project Maturity Levels

The statistical assessments point out that approximately half of information technology (IT) projects cannot provide basic necessities and a quarter of them fail. Therefore, the necessity of effective project management tools to enhance the project management practices increases day by day. “Project management maturity model” as one of these tools is attached more importance in IT firms. This study aims to present a framework for IT project maturity level measurement and indicate how project management maturity level differs in terms of firm characteristics. Within the scope of the research, Kerzner's Hexagon of Excellence is extended with additional questions related with firm characteristics, and a case study including 16 firms from Istanbul Technical University (ITU) ARI Techno Park is conducted. In the light of responses, (1) problems which are realized in the project management processes revealed out, (2) relation between firm characteristics and project management skills are discussed and (3) results are interpreted in order to provide managerial insights.

The utilization of ISO 9004: case study of the maintenance area of a public transportation company

Purpose – The continuous improvement in the performance and satisfaction of all stakeholders is a permanent management objective and part of an organisation’s strategy. To achieve this goal, organisations invest in technological upgrades, process improvements and management models that assure efficiency. The purpose of this paper is to verify the possibility of measuring the management maturity level of an organisation that is dedicated to passenger public transportation; this organisation is used as a reference framework for the self-evaluation maturity-level measurement tool provided by the ISO 9004:2009 standard. Design/methodology/approach – The objective of this paper was accomplished through a case study in which the selected measurement instrument was applied to the management system of the maintenance area of one of the largest subway companies in Brazil. Findings – The results of the study showed that the referential method was capable of precisely and adequately measuring the maturity level of the appraised management system. The method also enabled the researchers to identify best practices for the study organisation, which can be employed by the administration to develop action plans to improve their management system. Research limitations/implications – As a limitation, the results obtained by this paper cannot be generalised, because they were based on only one company. As a result, the conclusions established cannot be extended to other types of companies since their competitive priorities and management practices may be different and generate characteristics of maturity that were not considered in this work. However, these limitations can be minimised if additional researches ponder other types of organisations. Practical implications – On the practical side, this paper motivates companies to improve their operations management by using the self-evaluation tool to identify gaps in their management systems and consequently plan actions to achieve the related improvements. Originality/value – The ISO 9004:2009 standard provides a self-evaluation instrument that can support companies on measuring their respective management system maturity level. However, this paper was able to demonstrate that the aforesaid tool can be used in a broader way as it allows management to define action plans to boost their management systems towards a full utilisation of best management practices.

Ergonomic sustainability based on the ergonomic maturity level measurement

This paper aims at the application of an ergonomic maturity model (EMM), in order to assess the ergonomic sustainability outreach of ergonomic actions. This proposition was motivated by the widespread sensation that the development of the discipline, its educational devices and related practices depends on the attitude of ergonomics practitioners rather than environmental macroergonomic conditions. Maturity modeling in this paper is undertaken as a tool for ergonomic practitioners. Thus, its foundations were uprooted from diverse fields: Clinic Psychology, Quality Management and Project Management. The paper brings about a detailled explanation of this ergonomic maturity tool. The empirical part is fulfilled by the examination - using the EMM - of four emblematic cases excerpted from our research lab ergonomic portfolio.