Purpose. The most important advantage of passenger transport by road is the high quality of transport service, which depends on the organization of the transport process, structural features and technical condition of the rolling stock used and the route, the development of the route network and other factors. Comfort reflects the properties of bus passenger transportation, which lead to the creation of the necessary service conditions and convenience for passengers in the bus, at the start-end and transit points on the basis of regulatory documents approved in the prescribed manner. Features of the design of small-capacity buses in terms of comfort and safety of passenger transportation and provision of proper travel conditions mostly determine the scope of use of buses of this class by types of connections and length of routes. The purpose of the paper is the development of a structural model, based on the analysis of the main factors affecting the determination of the comfort of a small-capacity bus for urban transportation during the transportation of passengers. Methods. The analysis of literary sources showed that indicators of comfort (as well as indicators of information service, speed, timeliness, safety of cargo, safety), which refer to indicators of the quality of passenger transportation, are decisive in this group of indicators. From the point of view of Ukrainian legislation and regulatory framework, the concepts of passenger bus capacity and comfort are analyzed. The main factors that determine the comfort of small-capacity buses for urban transportation during the transportation of passengers are determined. Ensuring the comfort of passenger transportation in a small-capacity city bus is determined by compliance with ergonomic requirements, which, in turn, depends on the design features of the arrangement of the area intended for passengers. Scientific novelty. It is proposed to evaluate the comfort category in the urban public road transport system using a structural model that combines two sets of factors – logistic and ergonomic. The logistic set of factors includes characteristics in time and space, that is, characteristics of comfort outside the means of urban public road transport. The ergonomic set of factors includes characteristics that describe comfort in vehicles. Practical significance. On the basis of this model, possible ways of ensuring ergonomic requirements for the layout of the interior and interior of small-capacity buses for urban passenger transportation are proposed. It was established that the main factors of the redistribution of transport mobility between urban passenger transport and transport for individual use are the insufficient comfort of passenger transport or the insufficient density of the route network.