McLean Information Systems Research Articles

Enhanced Model For Evaluating Information System Success: Determining Critical Criteria

The purpose of this study is to enhance the DeLone and McLean information system success by adding a SERVQUAL instrument to evaluate the service quality dimension. An integrated model for evaluating the information system has been proposed. One of the most popular multi criteria decision making techniques, namely AHP was used to determine the weights of each criterion and sub-criterion of the model in order to identify the most influential criterion on information system’s evaluation. System quality dimension has a strong influence on information system success (0.39) followed by information quality (0.22). The proposed model could be used to enhance information system performance evaluation.

The Effectiveness of the Use by Nurses of the Interdisciplinary Care Information System

Using patient records and information systems not only improves collaboration among healthcare professionals but also enhances patient-care outcomes. Based on this, inter-professional collaboration has been increasingly applied in patient care in recent years. To explore the acceptance of nurses of the inter-disciplinary care system, the patient-record completion rate, and the consultation response rate. A questionnaire was developed based on Davis Technology Acceptance Model and DeLone & McLean Information Systems Success Model that included the key elements of system success (system quality and information quality) and attitudes toward use (perceived usefulness and perceived ease of use). A patient record checklist and the number of consultation responses were collected as well. This study collected 185 completed questionnaires and 817 copies of patient records as well as the associated consultation response rates. The results revealed that nurses held positive attitudes and that questionnaire variables were positively correlated. Additionally, perceived usefulness explained 60% of the variation in attitude toward use. In addition, the rate of completion for patient records in subcategories increased from 41% to 62%. Finally, while the overall team response rate of the social-worker and respiratory groups increased, that of the rehabilitation group decreased. Nurses accept the need to use inter-disciplinary care systems to enhance the completeness of patient records. However, the decreased consultation response rate may relate to the inability to update system functions. It is suggested that an auto-consultation response function be designed to provide reminders in order to improve the consultation response rate.

An extension of Delone and McLean IS success model with self-efficacy

PurposeWhile many researchers have investigated the adoption and usage of online learning in different settings, one area that has yet to be examined thoroughly, particularly in the context of online learning in Yemen, is the self-efficacy role. The purpose of this paper is to extend the Delone and McLean information system success model by incorporating a self-efficacy construct as an antecedent to user satisfaction and actual usage to predict student performance.Design/methodology/approachQuestionnaire survey method was used to collect primary data from 448 students in nine public universities in Yemen. The six constructs in the proposed model were measured using existing scales. The data analysed using confirmatory factor analysis and structural equation modelling via AMOS.FindingsThree main results were revealed, namely that overall quality (system, information and service quality) and self-efficacy have a positive impact on user satisfaction and actual usage; that actual usage significantly predicts user satisfaction; and that both user satisfaction and actual usage have a positive impact on student performance.Research limitations/implicationsFirst as the study population were students from nine public universities, it excluded academics and administrative staff. Second, the study depends on self-reported measures to test the proposed research model. This is because getting objective data about the performance was not probable due to the issue of privacy.Practical implicationsThe findings of this study can be a guideline for Yemeni higher education institutions to develop efficient and effective plans to improve the performance of education institutions, and train and develop student ability to use online learning. Additionally, it highlights the areas that university management needs to concentrate on, namely information systems (IS) tools that will contribute to higher student enrolment, address the lack of infrastructure and improve the quality of education outcomes, things which represent Yemen’s main challenges in the higher education sector.Originality/valueThis paper adds to the existing literature of IS by combining overall quality, self-efficacy, actual usage and user satisfaction to predict performance impact of online learning among students in nine public universities in Yemen. Furthermore, the predictive power of the proposed model has a higher ability to explain and predict performance impact compared to those obtained from some of the previous studies.

The Effect of Education on Information Systems Success

Research into the relationship between education and information systems (IS) success (use, satisfaction, and impact) has produced mixed results. Such results seem counterintuitive, given the many benefits that education brings to the workplace. However, workplace research from Human Resources (HR) has similarly found that education has little direct effect on job performance. Instead, education has indirect effects on job performance through job expertise, which is what drives behavior and job performance. The present research integrated the Delone & McLean IS Success Model with the Job Performance Model, and found similar results: in a survey of 465 professionals working in business analytics (BA), user education level had no direct effect on IS success (BA tool use, satisfaction, and impact). Instead, education level had a positive effect on expertise with the BA tool, which in turn positively affected BA tool use. These results build upon those from HR, and suggest that education has an indirect effect on IS success, rather than a direct effect.

Measuring social media brand community success: the roles of media capability and organisational support

By integrating the perspectives of the DeLone and McLean information systems success model, media synchronicity theory, and organisational support, this study develops a theoretical model to examine the factors affecting the success of a social media brand community. Data collected from 220 users of a social media brand community in Taiwan were used to test the model. The results showed that transmission velocity, symbol sets, and reprocessability are the factors that affect social media brand community quality. The results also showed that technology resources support is a predictor of social media brand community quality and user satisfaction, whereas business resources support only has a significant effect on social media brand community quality. Finally, the results revealed that social media brand community quality and user satisfaction exerted significant influences on continuance intention. This paper discusses the theoretical and managerial implications of the study.

System Quality Impact toward Continuous Intention of Using Tax E-Filing System

Governments at all levels have launched electronic government (e-government) projects aimed at providing electronic information and services to citizens and businesses. Compared to other online service delivered by government, online tax filing is one of the most developed and widely used services and tax authorities tend to be at the leading edge of IT application. In Malaysia, e-Filing which was introduced in year 2006 by the Inland Revenue Board of Malaysia is receiving much attention and there has been an upward trend in the adoption of the system among taxpayers every year. Even though tax e-filing system have improved, issues regarding system quality such as technical difficulties, system breakdown and downtimes issues which forced the users to queue in the system still exist. The purpose of this study is to investigate the relationship between system quality and individual taxpayers' continuous intention toward using e-filing system in Malaysia. This study adopts the DeLone & McLean Information System Success Model as a theoretical basis firstly because it is a well-established theory and is widely used in information system technical-related research. This review will include quantitative techniques and focused on individual taxpayer in Malaysia. The quantitative data that gained from the questionnaire are analysed by using the Smart PLS3. The methods of data analysis are selected based on the research questions and the variable characteristics.

Pengukuran Keberhasilan E-Learning dengan Mengadopsi Model Delone & Mclean

Investment resources, time and cost in the implementation of information systems are not small, making measuring the success of information systems becomes very important to do. Meanwhile, the university as an educational institution today has been rampant to implement e-learning as an information system that provides added value for students. A University in North Jakarta has implemented e-learning integrated with information portal of students and lecturers since 2009. But until now has not been measured the success of the information system. So this research is done with one of the goals to measure the success of e-learning adopted by the University. In addition, this research would like to test the success model of DeLone and McLean's updated information system (2003) in the case of e-learning. The analysis was performed using SEM with the help of Lisrel 8.7 which tested 7 hypotheses. From this research found that DeLone and McLean model can not be used to explain the cause of success of e-learning system that its use is required, but need further research to get better level of generalization.

The Effectiveness of Health Care Information Technologies: Evaluation of Trust, Security Beliefs, and Privacy as Determinants of Health Care Outcomes.

BackgroundThe diffusion of health information technologies (HITs) within the health care sector continues to grow. However, there is no theory explaining how success of HITs influences patient care outcomes. With the increase in data breaches, HITs’ success now hinges on the effectiveness of data protection solutions. Still, empirical research has only addressed privacy concerns, with little regard for other factors of information assurance.ObjectiveThe objective of this study was to study the effectiveness of HITs using the DeLone and McLean Information Systems Success Model (DMISSM). We examined the role of information assurance constructs (ie, the role of information security beliefs, privacy concerns, and trust in health information) as measures of HIT effectiveness. We also investigated the relationships between information assurance and three aspects of system success: attitude toward health information exchange (HIE), patient access to health records, and perceived patient care quality.MethodsUsing structural equation modeling, we analyzed the data from a sample of 3677 cancer patients from a public dataset. We used R software (R Project for Statistical Computing) and the Lavaan package to test the hypothesized relationships.ResultsOur extension of the DMISSM to health care was supported. We found that increased privacy concerns reduce the frequency of patient access to health records use, positive attitudes toward HIE, and perceptions of patient care quality. Also, belief in the effectiveness of information security increases the frequency of patient access to health records and positive attitude toward HIE. Trust in health information had a positive association with attitudes toward HIE and perceived patient care quality. Trust in health information had no direct effect on patient access to health records; however, it had an indirect relationship through privacy concerns.ConclusionsTrust in health information and belief in the effectiveness of information security safeguards increases perceptions of patient care quality. Privacy concerns reduce patients’ frequency of accessing health records, patients’ positive attitudes toward HIE exchange, and overall perceived patient care quality. Health care organizations are encouraged to implement security safeguards to increase trust, the frequency of health record use, and reduce privacy concerns, consequently increasing patient care quality.

The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen

Governments and higher education institutions around the world are placing online learning in their respective visions and policies as it has already transformed the way in which individuals learn, socialise and do business. Leadership is therefore increasingly playing a major role in the implementation and success of online learning goals. Although researchers have investigated adoption and usage of online learning in different settings, the mediation role of transformational leadership is yet to be examined using the Delone and Mclean IS success model. Data collected from 448 students in nine Yemeni public universities and the subsequent analysis employing structural equation modelling (SEM) via SmartPLS 3.0, revealed five main results: first, overall quality (system, information, and service quality) has a positive impact on transformational leadership; second, transformational leadership has a positive impact on actual usage; third, overall quality has an indirect positive effect on actual usage via transformational leadership; fourth, actual usage significantly affects user satisfaction and performance impact; and fifth, user satisfaction has a positive impact on student performance. The proposed model explains 61% of the variance in performance impact, and theoretical and practical implications are provided as well.

Impacts of quality antecedents on faculty members’ acceptance of electronic resources

PurposeThe purpose of this paper is to assess whether quality antecedents and individual characteristics can influence faculty members’ continued usage intention of electronic resources (e-resources) in selected public universities in Tanzania.Design/methodology/approachA total of 204 faculty members participated in the study from three public universities in Tanzania. The study used structural equation modelling, ANOVA and t-tests to perform analyses.FindingsBetter educated and middle-aged faculty members with a wide experience of using e-resources are more likely to continue using e-resources. Information quality had positive relationship with continued usage intention of e-resources while service quality had indirect impact to continued usage intention through information quality and system quality.Originality/valueBased on the DeLone and McLean information systems success model, this study integrates quality factors (information, service and system quality) and individual characteristics as antecedents to the continued usage intention of e-resources. The study comprehensively documents empirical findings on impacts of quality factors and individual characteristics on e-resources in a developing country. The study reveals results that are useful for enhancing usage of e-resources by faculty in other institutions with similar conditions.

Developing a theoretical model and questionnaire survey instrument to measure the success of electronic health records in residential aged care

Electronic health records (EHR) are introduced into healthcare organizations worldwide to improve patient safety, healthcare quality and efficiency. A rigorous evaluation of this technology is important to reduce potential negative effects on patient and staff, to provide decision makers with accurate information for system improvement and to ensure return on investment. Therefore, this study develops a theoretical model and questionnaire survey instrument to assess the success of organizational EHR in routine use from the viewpoint of nursing staff in residential aged care homes. The proposed research model incorporates six variables in the reformulated DeLone and McLean information systems success model: system quality, information quality, service quality, use, user satisfaction and net benefits. Two variables training and self-efficacy were also incorporated into the model. A questionnaire survey instrument was designed to measure the eight variables in the model. After a pilot test, the measurement scale was used to collect data from 243 nursing staff members in 10 residential aged care homes belonging to three management groups in Australia. Partial least squares path modeling was conducted to validate the model. The validated EHR systems success model predicts the impact of the four antecedent variables—training, self-efficacy, system quality and information quality—on the net benefits, the indicator of EHR systems success, through the intermittent variables use and user satisfaction. A 24-item measurement scale was developed to quantitatively evaluate the performance of an EHR system. The parsimonious EHR systems success model and the measurement scale can be used to benchmark EHR systems success across organizations and units and over time.

Exploring Saudi Citizens' Acceptance of Mobile Government Service

Mobile government is considered as an emerging technology that has been used in Saudi Arabia in order to enhance communication between the government and its citizens, it can also be considered as a mechanism through which the government can effectively respond to their needs and expectations. The current study seeks to propose and validate M-government adoption model to fully understand the varied variables affecting the adoption behavior. This model is based on Technology Acceptance Model (TAM) and DeLone and McLean Information Systems Success Model. The researchers will depend on a descriptive survey approach using structured questionnaires to investigate the extent of M-government acceptance by Saudi users. Structural equation modeling will be used as a method for statistical data analysis.

Online learning usage and performance among students within public universities in Yemen

As information and communication technology (ICT) is making the leap to transform all aspects of life, online learning has become widely viewed as the future of education. Because Yemen is lagging behind in the adoption of ICT, being faced with many challenges, limited resources, weak infrastructure, and a high student population, the focus of this research will be on Yemeni Institutes of Higher Education and the role that online learning can play in Yemen. This conceptual paper extends the DeLone & McLean information system success model (DMISM) to create a comprehensive model that comprises five main antecedents as independent variables (namely technological, task, individual, social, and organisational characteristics) with actual usage, user satisfaction and cognitive absorption as mediating variables, and performance impact as a dependent variable. The anticipated findings will provide a guideline for both policymakers and university management. The theoretical and practical implications are also discussed.

Factors determining user satisfaction of internet usage among public sector employees in Yemen

Internet technology has become an essential technological tool for individuals, organisations, and nations driving growth and prosperity. However, there are countries such as Yemen which have very low internet usage rates and which see little economic, social and cultural progress as a result. Therefore, this study has developed an integrated conceptual model based the DeLone and McLean information systems success model (DMISM), the unified theory of acceptance and use of technology (UTAUT) and task-technology fit (TTF) to predict the user satisfaction of internet. A survey questionnaire was used to collect primary data from 530 employees in all 30 government ministry institutions in Yemen. An analysis was conducted to examine the relationship between the variables of the proposed model, which includes initial exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM) via AMOS. The results indicated that system quality, information quality, task quality, and social quality are the four key determinants of employee satisfaction related to internet usage. The theoretical and practical implications are also discussed in this study.

Tourism Website Customers’ Repurchase Intention: Information System Success Model

This study through applying the DeLone and McLean Information System Success Model aims to explore the relationships among tourism product websites’ information quality, system quality, service quality and customers’ flow experience, satisfaction, purchase habit, and repurchase intention. Through the stratified and purposive sampling method, 409 valid questionnaires were obtained from travel agencies with website business licenses, being analyzed using the Structural Equation Modelling approach. The findings show significant impact of consumers’ habit on their repurchase intention, which is the major contribution of this research. Noteworthy, information quality is found to have non-significant effect on consumer satisfaction.

Using an updated Delone and McLean model to assess the success of implementing the ward cleaning logistics system in a medical center

An updated DeLone and McLean Information System (IS) Success Model was applied to assess the success of implementing the ward cleaning logistics system in a medical center in Taiwan. The questionnaire with thirty one questions was designed based on six dimensions of IS Success Model along with nine proposed hypotheses. The results showed that seven out of nine hypotheses were fully supported. Both information quality and user satisfaction were critical dimensions to influence intention to use. Information quality, system quality, and service quality made positive impacts on user satisfaction. Moreover, user satisfaction and intention to use have made significant contributions to net benefits. Therefore, the hospital management needs to pay much attention to information quality and user satisfaction where the former plays a more critical role to both intention to use and user satisfaction and the latter plays a more pivotal role to net benefits.

Modelling digital library success using the DeLone and McLean information system success model

This is an exploratory study to model the determinants of actual use of a digital library system. To do so, a research model was developed using Delone and McLean’s information system success model and explained as an empirical study. Data were collected from 978 respondents using a structured questionnaire from four different universities of Malaysia. The findings showed that the quality factors of digital library systems have a strong influence on satisfaction, behavioral intention, and variance in actual use. Information quality is the strongest predictor to measure user satisfaction, and satisfaction has a strong effect on students’ behavioral intention to use the system. In addition, user satisfaction and behavioral intention to use the system also have a strong positive relationship with the actual use of a digital library system. In brief, behavioral intentions are greatly influenced by system quality, information quality and service quality.

Evaluation of Electronic Health Record Implementation in Hospitals

The effectiveness of electronic health records has not previously been widely evaluated. Thus, this national cross-sectional study was conducted to evaluate electronic health records, from the perspective of nurses, by examining how they use the records, their opinions on the quality of the systems, and their overall levels of satisfaction with electronic health records. The relationship between these constructs was measured, and its predictors were investigated. A random sample of Jordanian hospitals that used electronic health records was selected, and data were gathered using a self-administered questionnaire, based on the DeLone and McLean Information Systems Success model. In total, 1648 nurses from 17 different hospitals participated in the study. Results indicated that nurses were largely positive about the use and quality of the systems and were satisfied with electronic health records. Significant positive correlations were found between these constructs, and a number of demographical and situational factors were found to have an effect on nurses' perceptions. The study provides a systematic evaluation of different facets of electronic health records, which is fundamental for recognizing the motives and challenges for success and for further enhancing this success. The work proves that nurses favor the use of electronic health records and are satisfied with it and perceive its high quality, and the findings should therefore encourage their ongoing implementation.

A Conceptual Study on Generic End Users Adoption of e-Government Services

This study proposes a conceptual model for examining factors affecting e-government adoption in developing countries. It includes evaluating the existing adoption model studies of e-government adoption. Preexisting theoretical model and comprehensive analysis of the various resources was chosen to guide this work, and the result revealed that additional external factors were also important for explaining the e-government adoption in developing countries. Hence, external factors such as trust, national culture, knowledge of e-government services and DeLone and McLean information system (D&M IS) success model also considered relevant were integrated with the unified theory of acceptance and use of technology (UTAUT) constructs as examining factors affecting e-government adoption. Finally, this study finds a formulation of the conceptual model and their relationship with all variables for explaining e-government adoption through a systematic justification of the proposed integrated model.

On the Enteprise-Wide Accounting System Adoption: Study of the Information System Successfulness Case of Indonesia

Organizations expecting the benefits of information system (IS) should effectively anticipate any detrimental challenges that may emerge from various dimensions by virtue of organizational transformation. Missaliance between the intended goal of an information system development and users’ requirements may create significant user dissatisfaction and eventually lead to system abandonment. In light of prior research in IS adoption, it is essential to look into factors that play explainable role on users satisfaction and in turn, IS successful adoption. Prior research has addressed many contingency aspects of IS success, mainly of the recent evidences are from enterprise-wide information system viewpoint, such as enterprise resources planning. Despite many studies having been conducted, finding from studies focusing on enteprise-wide accounting module have largely been unsubstantiated. This research builds on DeLone and McLean IS success model to examine the factors related to system that contribute to user satisfaction. Using Covariance Based – Structural Equation Modeling, the research investigates the relationship between three latent variables, namely system quality, information quality and service quality with user satisfaction, system use, and individual impact. System quality perception was included to add up more theoretical explanation power. Outcome from 200 data extracted from Indonesia corporations showed that the majority of our hypotheses were significantly supported. Among them were the relationships between system quality and user perception on system quality; between information quality and system use and end-user satisfaction, whereas the effect of service quality on system use and the effect of service quality perception on end-user satisfaction showed non significant causal relationship.