Maximum Satisfaction Research Articles

INFRASTRUCTURE AND SERVICE METHODOLOGY FOR THE DEVELOPMENT OF INNOVATIVE HROMADAS: GENERAL IDEA AND EXAMPLE OF SMART CITY INFRASTRUCTURE

The purpose of the study is the development of analytical tools and organizational and economic mechanisms for the post-war restoration of sustainable development of territories based on the infrastructural and service methodology of the development of innovative hromadas as a basis for ensuring the well-being of local hromadas to avoid the social, environmental and economic problems of war and their approval within the framework of pilot infrastructural and service projects. Methodology. The research is based on the approach of R. Jochimsen, who, in one of the first system descriptions, defined infrastructure as a set of material (production), institutional and individual conditions available to economic agents, which condition integration and the maximum level of economic activity. It is also worth considering the idea that the main differences of the neo-industrial paradigm of local hromada development lie in competent participation based on self-organization, multisubjectivity and decentralization of social relations based on cooperation and communicative equality, and the orientation of society towards the realization of human potential. Innovative hromadas correspond to these trends and provide an effective solution to the primary task of the service-oriented system, which consists in the development of a service policy capable of ensuring the inclusion of existing resources and functional potential of territories to ensure dynamic, balanced, complex socio-economic development. The infrastructure-service approach includes the maximum satisfaction of human needs and desires, as well as the creation of working and living conditions, and aims to meet the needs of the hromada by attracting and retaining human resources through the development of services and infrastructure. Practical implications. The results of the research have applied socio-economic significance and are aimed at solving the important problem of post-war restoration of sustainable development of territories through the design of service provision and use of resource potential of local innovative hromadas. The main result of the application of the developed methodology is the scientific substantiation of the organizational and economic support for the post-war restoration of the sustainable development of territories based on the infrastructure-service methodology of the development of innovative hromadas and the development of the corresponding analytical toolkit, which will allow its adaptive use within the framework of intelligent specialization. Scientific and methodological approaches will be developed to determine the role of infrastructure and service clusters for the well-being of hromadas, based on a consideration of their impact on human capital and its components. Value/originality. Compared to existing analogues, the proposed approach is systemic, takes into account the specifics of innovative activity and covers the entire range of tasks for managing infrastructure and service factors of sustainable development.

FAKTOR KONSUMSI DALAM EKONOMI ISLAM

The foundation of Muslim consumer behavior is different from conventional consumers. This paper aims to find out how the consumption factor is in an Islamic perspective and its differences in a conventional perspective. This paper uses a qualitative descriptive approach with a literature study for data collection. Conventional consumers emphasize maximum satisfaction and efforts to fulfill needs and desires without restrictions. In contrast to Muslim consumers who have limitations in their consumption activities and strive to achieve optimal maslahah levels. Humans as rational man in conventional economics, and as Islamic man in Islamic economics. This also results in a difference between needs and wants.

Analisis Kualitas Layanan Terhadap Kepuasan Nasabah Pada Bank Rakyat Indonesia Unit Tatelu Minahasa Utara

In the current era of digitalization, competition in the business world is getting tougher. Companies must strive to learn and understand the needs and desires of customers. However, customers prioritize quality service, therefore the quality of service is very important in attracting customers' desire to be able to use the products offered by the bank either from deposits or loans. Therefore, the authors want to know more about whether the quality of services provided by the BRI Unit Tatelu bank has been able to meet the wishes and expectations of customers while also wanting to measure the level of service quality provided so as to be able to provide maximum satisfaction to its customers. The purposes of this study are: To determine the effect of service quality on customer satisfaction at the BRI Unit Tatelu bank. This type of research is quantitative research, descriptive research method that describes the phenomenon or problem that is happening in an object of research. This study took a sample from a population by using a questionnaire. The population taken is customers who are still active for transacting at BRI Unit Tatelu with an unknown population, the sample is determined according to Malhotra 2006 by multiplying the number of items by four or five and for the sample obtained 84 people as respondents using a data collection technique, namely convenience sampling. The analysis used is correlation analysis and the results of research analysis of the influence of service quality variables on customer satisfaction.

Correlation between Nurse Therapeutic Communication and Patient Satisfaction in Bhayangkara Hospital Setukpa Kota Sukabumi

Objective: The purpose of this study was to determine the relationship between nurse therapeutic communication and patient satisfaction in the inpatient room of Bhayangkara Setukpa Hospital. Methods: The research design is correlational using a cross sectional approach. The sample in this study were 79 people in the inpatient room of Bhayangkara Setukpa Hospital. The data analysis used was univariate analysis with frequency distribution and percentage for each category, bivariate analysis using chi-square. Results: The results showed that the P value = 0.000 means Reject Ho if the P value <0.05, namely there is a relationship between nurse therapeutic communication and patient satisfaction in the inpatient room of Bhayangkara Setukpa Hospital. Conclusion: The results of the study can be concluded that there is a relationship between nurse therapeutic communication and patient satisfaction. It is hoped that Bhayangkara Setukpa Hospital can increase maximum patient satisfaction as a form of providing quality health services at the hospital.

Bounded Wang tilings with integer programming and graph-based heuristics

Wang tiles enable efficient pattern compression while avoiding the periodicity in tile distribution via programmable matching rules. However, most research in Wang tilings has considered tiling the infinite plane. Motivated by emerging applications in materials engineering, we consider the bounded version of the tiling problem and offer four integer programming formulations to construct valid or nearly-valid Wang tilings: a decision, maximum-rectangular tiling, maximum cover, and maximum adjacency constraint satisfaction formulations. To facilitate a finer control over the resulting tilings, we extend these programs with tile-based, color-based, packing, and variable-sized periodic constraints. Furthermore, we introduce an efficient heuristic algorithm for the maximum-cover variant based on the shortest path search in directed acyclic graphs and derive simple modifications to provide a 1/2 approximation guarantee for arbitrary tile sets, and a 2/3 guarantee for tile sets with cyclic transducers. Finally, we benchmark the performance of the integer programming formulations and of the heuristic algorithms showing that the heuristics provide very competitive outputs in a fraction of time. As a by-product, we reveal errors in two well-known aperiodic tile sets: the Knuth tile set contains a tile unusable in two-way infinite tilings, and the Lagae corner tile set is not aperiodic.

DIMENSION OF SERVICE QUALITY (RATER) ON CONSUMER SATISFACTION

This study aims to examine the Dimensions of Service Quality (RATER) on Consumer Satisfaction in the building shop owned by Mr. H. Ijul in Tabalong Regency. The tight competition in the world of trade requires business actors to have a competitive and sustainable advantage, business actors must have the right marketing strategy, one of which is paying attention to factors that can provide maximum satisfaction to their consumers.
 This study uses 5 exogenous variables, namely, reliability, assurance, tangible, empathy responsiveness, while the endogenous variable is customer satisfaction. Sampling was done by purposive sampling totaling 166 respondents. The data analysis technique used Variance Based SEM (PLS-SEM) with SmartPLS 3.29 software. The results showed that the responsiveness, reliability, assurance and tangible variables had a positive and significant effect on consumer satisfaction, while the empathy variable had a negative and insignificant effect on consumer satisfaction. The implication must be good management in changing its strategy by maximizing indicators on reliability, assurance, tangible empathy. Responsiveness provided by the store to consumers
 Keywords: Dimensions of Service Quality; RATER ; Store building ; SEM ; SmartPLS ; Consumer Satisfaction

A numerical optimization approach for pricing components in customer defined bundles in a B2B market

This research examines the problem of pricing products in multi-product, multi-quantity bundles in a business-to-business market setting in which customers’ valuation of products diminishes with the size of the bundle. The framework developed in this paper consists of three steps: (i) estimation of diminished valuation of each product based on their stand-alone valuations and bundle composition, (ii) maximization of expected profit of the firm to obtain the optimal bundle price, and (iii) maximization of customer satisfaction to obtain the optimal split of the bundle price into component prices. A Nelder–Mead optimization based method is proposed as a solution approach, which leverages an importance sampling based Monte Carlo integration method to approximate the quantities of interests in the model. The framework is also used to analyze the behavior of the model for quantity increase. Results indicate that the price per unit of each product decreases when the quantity of any of the products is increased. However, the rate of decrement is the least for the product whose quantity is incremented. Additional results show that fixing prices (and not re-optimizing), when the bundle composition changes, can significantly reduce the firm’s profit.

Optimal Planning of Hybrid Electricity–Hydrogen Energy Storage System Considering Demand Response

In recent years, the stability of the distribution network has declined due to the large proportion of the uses of distributed generation (DG) with the continuous development of renewable energy power generation technology. Meanwhile, the traditional distribution network operation mode cannot keep the balance of the source and load. The operation mode of the active distribution network (ADN) can effectively reduce the decline in operation stability caused by the high proportion of DG. Therefore, this work proposes a bi-layer model for the planning of the electricity–hydrogen hybrid energy storage system (ESS) considering demand response (DR) for ADN. The upper layer takes the minimum load fluctuation, maximum user purchase cost satisfaction, and user comfort as the goals. Based on the electricity price elasticity matrix model, the optimal electricity price formulation strategy is obtained for the lower ESS planning. In the lower layer, the optimal ESS planning scheme is obtained with the minimum life cycle cost (LCC) of ESS, the voltage fluctuation of ADN, and the load fluctuation as the objectives. Finally, the MOPSO algorithm is used to test the model, and the correctness of the proposed method is verified by the extended IEEE-33 node test system. The simulation results show that the fluctuation in the voltage and load is reduced by 62.13% and 37.06%, respectively.

Percutaneous release for trigger thumb in children under local anesthesia.

Trigger thumb surgery can be performed through open surgery or percutaneous release. Open surgery often requires hospitalization, an operating room, a surgical incision, and postoperative wound care; however, percutaneous release does not require hospitalization or surgery, and is relatively easier and faster. We aimed to assess the results of percutaneous A-1 pulley release using local anesthesia without hospitalization for the treatment of pediatric trigger thumb. In this retrospective study, we included patients operated on between March 2013 and August 2020 with the diagnosis of trigger thumb. The percutaneous release under local anesthesia was applied to all the children by one orthopedic surgeon. All percutaneous release procedures were performed in outpatient clinic conditions. There were 183 children (218 thumbs) who were enrolled in the clinic. Eighty-seven patients were male (47.5%) and 96 were female (52.5%). The average follow-up duration was 5 years (1-8.5 years). Among the 218 trigger thumb cases, 211 were satisfactory (successful result rate 96.8%). Relapse was seen in only 3 thumbs in the early postoperative period. No patient experienced neurovascular deficit or infection. The percutaneous surgical release in pediatric trigger thumb treatment is a simple, minimally invasive procedure that can be done in an outpatient setting under local anesthesia. In addition, the procedure duration is short and has minimal complication rates and maximum patient satisfaction. Level of Evidence III.

ЗАСТОСУВАННЯ МАРКЕТИНГОВОЇ ЛОГІСТИКИ У РИТЕЙЛІ

Retail is the most competitive industry in entrepreneurship, with many companies offering similar goods and services. Marketing logistics is one of the key factors that help companies stand out from their competitors and increase their profits. Marketing logistics ensures the delivery of goods and services in the right time, place, and quantity, which allows for maximum customer satisfaction and increased loyalty. At the same time, marketing logistics reduces costs for storage, transportation, and delivery of goods. However, in practice, many retail companies do not use marketing logistics properly, leading to low business efficiency and decreased competitiveness. Therefore, the problem of effective use of marketing logistics in retail is relevant. The goal of the research is to apply marketing logistics in retail and identify the problems that hinder its effective use. In the research process, general scientific methods such as analysis, systematization, and generalization were used. Marketing logistics is an important element in the effective management of retail goods supply. The use of marketing logistics in retail allows a reduction in the costs of goods supply, an increase in business profitability, as well as the attraction of new customers and increased loyalty from existing ones. Marketing logistics helps in supply chain management, ensures accurate delivery of goods, and improves customer service quality, which is reflected in increased business profits. The use of the approaches mentioned in the article by retail companies will allow optimal support of sales of goods and services. The main practical advantages of using marketing logistics in retail include: cost reduction for logistics, improved service quality, improved product quality standards, increased sales, improved inventory management efficiency, and increased competitiveness. The analysis of the world experience of using marketing logistics in retail allows identifying the most effective approaches and strategies for its implementation, which can be used by companies to improve their business efficiency and increase their competitiveness.

"Bridging the Breach": Cranioplasties Using Different Reconstruction Materials-An Institutional Experience.

Cranioplasty is a time tested surgical procedure to restore the form and function of either congenital or acquired calvarial defects. Both autologous bone flaps and alloplastic substitutes have been surgically explored over time to achieve the pre-morbid contour and eliminate the existing and anticipated complications like the "Sinking flap Syndrome". Though autologous bone flap, if preserved, is generally considered the first choice for reconstruction, however its absence/large defect reconstruction calls for alternative options. The selection of the reconstructive material is governed by various patient factors and material-related issues. The current study is an institutional experience of calvarial reconstruction with different materials. Though the aim of the surgery is always maximum patient comfort and satisfaction, post-operative outcome may vary from case to case. Patients with calvarial defects post decompressive craniectomy, referred to the Department of OMFS from the Department of Neurosurgery/Neurology at our tertiary care centre, were successfully managed for the same using autologous Bone flap, customized Titanium and PEEK patient specific implant (PSI). Post-op evaluation for aesthetics, ease of adjustment/workability, thermal conductivity and infection/exposure was done at 01 and 06months. Fifteen patients of cranial defects post decompressive craniectomy were taken up of calvarial reconstruction using autologous Bone flap (n = 5), Titanium (n = 5) and PEEK (n = 5) patient specific implant (PSI). Satisfactory restoration of cranial contour was seen in all cases immediately after surgery. One patient underwent flap necrosis in bone flap group, while thermal conductivity was reported in 2 out of 5 cases of titanium PSI. Ease of workability was relatively low in all cases of PEEK group while increased overall surgical duration was encountered in bone flap group owing to second surgical site in abdomen. A variety of reconstruction materials may be used for cranial contouring depending on the defect and surgeon's experience, however the results may vary from case to case thus mandating tailor-made treatment for each patient.

Multi-objective optimization of integrated energy systems based on demand response

ABSTRACT The implementation of demand response (DR) in the operation optimization of the integrated energy system has become one of the research hotspots worldwide with the rapid development of the energy network. Integrated gas-electricity system (IGES) operators can allocate different energy carriers more rationally and decrease energy cost and exergy input considering the DR scheme. However, DR was mainly applied to electric power systems in the past, while natural gas systems were less considered. In this paper, based on the theory of price-elasticity, and simultaneously with the consideration of the DR for end-user (EDU) of electricity and natural gas, the optimization model of the IGES is established, which includes two objective functions, the minimum operating cost of the integrated system and the maximum EDU satisfaction. The constraints include compressors and gas storages in the natural gas system, coal and gas generator units in the electric power system, Pow to gas units, and EDU gas/electric load changes. Subsequently, the proposed model is employed for an integrated 7-node natural gas system and 6-node power system with the sensitivity analysis for operating cost. The results demonstrate that the implementation of DR brings specific economic benefits to the operation of the entire system, the total operating cost is reduced by 16.6%, and the natural gas load is reduced by 89.9%. The implementation of DR balances the 24-hour load, reduces the fluctuation of the EDU load, increases the efficiency of the load shifting, and alleviates the instability of upstream production and transportation.

Exploring the Motivation, Benefits, and Issues for Adopting Online Food and Ordering Food

Abstract: Online food delivering system is the process where various restaurants and food outlets deliver their foods and drinks according to the demand of the customer and give the maximum customer satisfaction and quality service. Although, there are various factors that depends on demand and supply and what goes in the customer’s mind. What motivates the customers, what benefits they will be having by ordering food online and what are the issues they face while adoption online food and ordering it. This paper will provide information of such factors. It is discussed what are the biggest reasons for same, how people achieve the benefits. How and where people face the issues and how can we solve it. In times of outbreak of Covid-19, technology helped in different ways. One of them was to deliver food to people in those tough times when people were sick, could not go out of their houses and protecting themselves and others as well. Hassle-free online payment made the things easier and still doing the same.

Efficacy and Safety of Bupivacaine (Local Anaesthetic) Infiltration at Wound Site for Post-Operative Pain Relief in Cases Undergoing Elective Abdominal Surgery - a Randomised control trial

Objectives: The efficacy and safety of Bupivacaine infiltration at the wound site were studied for postoperative pain relief in patients undergoing elective abdominal surgery. Methods and Materials: A randomized clinical trial conducted in an institution of medical education and a tertiary care centre. A total of 90 patients who were scheduled for elective abdominal surgery were randomly assigned to one of two groups. Bupivacaine infiltration was given to Group T, while sterile water was given to Group C at the incision site just before closure of the wound. The pain intensity was measured using the Visual Analogue Score (VAS) at different time intervals after surgery. The requirements for rescue analgesic, pain VAS, patient satisfaction score, and side effects were recorded over the course of 24 hours following surgery. The data was statistically analysed and expressed as a mean +/- standard deviation. The data was analysed using the Chi-square test, Mann-Whitney U test, and Wilcoxon Test of matched pairs. *P < 0.05 is considered statistically significant. Results: The difference in VAS score after 2 hrs, 4 hrs, 8 hrs, and 24 hrs was found to be significantly higher in the control group as compared to the experimental group. At the end of 24 hrs, the mean score in the control group was 3.02 ± 0.66, which is higher as compared to the experimental group, which was 2.33± 0.67 (p<0.05). Conclusion: Infiltration of Bupivacaine at the incision site was extremely effective for post-operative pain control with maximum patient satisfaction. This study may provide new evidence to formulate guidelines for optimum pain management in the postoperative setting for the benefit of patients with a reduced need for analgesics.

Location problem of logistics center under uncertain environment

The contradiction between logistics and distribution capacity and people’s increasing demand has attracted more and more attention from all walks of life. At present, there are many problems and deficiencies in logistics in China. This paper establishes the location model of the national supply chain logistics center, taking the vegetable logistics distribution as an example. Based on the principle of maximum satisfaction and satisfying demand, a vegetable material flow location model with the ability to predict the annual yield of vegetables is proposed by using the advantages of Holt’s linear trend method and immune algorithm in solving multi-objective optimization problems. Finally, the algorithm is applied to select the optimal logistics center in 31 provinces in China to maximize customer satisfaction. Thus, Chengdu, Guangzhou, Nanchang, Nanjing, Shijiazhuang, and Changchun re used as vegetable logistics centers.

Talent management errors in recruiting - Case study approach

The fundamental goal of every organization is to provide quality products and services, be a pioneer in the corporate market, and achieve maximum customer satisfaction. The current concern pertains to how organizations can effectively implement these goals within a practical working environment. This study focuses on improving quality in the recruitment process by highlighting means and mediums that contribute to biased or faulty recruitment, resulting in the loss of best-fit candidates. Faulty or biased recruitment mainly refers to the conscious and subconscious biases exhibited by recruiters toward the candidates. This descriptive study is based on a real case study, employing the observation method of data collection to shed light on the issues caused by recruitment biases within an organization. The study also demonstrates a set of key factors that cause faulty recruitment and suggests possible solutions. The findings elaborate that faulty recruitment is due to cognitive biases, unstructured interview methods, and human errors. The recommendations show further precautions to be considered to avoid biases in the recruitment process.

Методичний підхід до оцінки маркетингового потенціалу підприємства в контексті маркетингового менеджменту

Modern economic conditions, characterized by the processes of globalization, increased competition, interconnection of scientific-technical and information-analytical spheres of activity, put the enterprise in front of the need to solve such a vital problem as the development of marketing potential. In a market environment, an enterprise cannot take stable positions for a long time without assessing its marketing potential. The aim of the article is to develop a methodical approach to assessing the marketing potential of enterprise through the prism of marketing management. In the process of carrying out the study, general scientific and special methods were used: analysis and synthesis, scientific abstraction, classification, structural analysis, grouping, expert analysis, the method of hierarchies, and graphical methods. The article substantiates the necessity of formation of a system of marketing management of enterprise. The authors’ own definition of marketing management as a holistic concept of system management of enterprise on the basis of marketing with the use of strategic and tactical measures to ensure maximum customer satisfaction and maximum profit is presented. Three approaches to defining the definition of «marketing potential» have been analyzed and allocated: resultant, resource, and targeted. Among the main approaches to assessing the marketing potential, the following were allocated: effective, diagnostic, and comprehensive. The carried out analysis of approaches allowed to substantiate the need to develop a methodical approach to assessing the marketing potential of enterprise in the context of marketing management, which, on the one hand, is comprehensive, and on the other hand, it is not informationally overloaded. The proposed methodical approach to assessing the marketing potential is implemented in several stages: assessment of both generalized and partial indicators; qualitative assessment of indicators according to a 9-point scale; calculation of the integral assessment of the marketing potential of the enterprise and interpretation of the results of the calculation. Approbation of the methodical approach to assessing the marketing potential in the context of marketing management was carried out for the fuel and energy complex enterprise located in the western region of Ukraine. According to the results of marketing potential calculations, the company had the average, close to high (2020) and high (2019 and 2021) levels of potential. Prospect for further research in this direction is the development of a strategy for the development of enterprise in the context of marketing management.

Usability analysis of environmental disaster mitigation efforts in Lampung Province: case study ofJaring Bencanaapplication

Disaster management requires a variety of innovations to intervene or prevent the adverse effects of the disaster, including through various applications made for various purposes and uses. One of the applications is theJaring Bencana, to strengthen the mitigation aspects of natural and non-natural disasters, including environmental disasters. This study aims to examine the levelof usabilityin disaster applications by measuring the variables of effectiveness, efficiency, and user satisfaction. The method used in this study isusability testingwith techniqueperformance measurementsandretrospective think-aloud. Respondents in this study 30 individuals as test participants, were selected purposively based on criteria of interest and responsibility in disaster management. Results from testingusabilityshow that mark component effectiveness is significant at 89%, mark efficiency component of 0.24goals/second, and satisfaction score of 68. It can be concluded that theJaring Bencanaapplication has been functionally effective and efficient, although it must be optimized to achieve maximum user satisfaction. The results of this research have implications for the development of disaster applications that are in accordance with disaster needs.

Концептуальні основи інфраструктурно-сервісної методології розвитку локальних спільнот

The viability of the socioeconomic environment directly depends on the level of development, quality and reliability of infrastructure. In these circumstances, the role of self-organization of communities is growing, which requires, on the one hand, reasonable prioritization in the social spheres and development of infrastructure of life activities, etc. (consistent with the goals and objectives of the development strategy), and on the other hand, assessment of the own and the potential sources of ensuring the implementation of these priorities, which can be made through the development of self-sufficient innovative communities. The aim of the study is to determine the substantial content of the infrastructure and service methodology and its potential in the context of post-war recovery. The infrastructure and service approach involves maximum satisfaction of human needs and requests, as well as the creation of conditions for work and life, and is focused on meeting the needs of the community through attracting and retaining human resources through the development of services and infrastructure. The infrastructure and service approach is focused on adapting the management of the development of innovative communities to the problems of sustainable development as such, which opens up opportunities for studying promising organizational and economic mechanisms for managing service orientation, based on assessing the impact of status changes as a result of military hostilities in the economic space and its effects on the quality of life, living space and human capital. The methodology of the infrastructure and service approach is based on the ideas of the geography of innovations, combining the methods of economic geography, regional economy and innovatics and explores the spatial patterns of creation, implementation and dissemination of new ideas, technologies, products, as well as the impact of these processes on regional (local) development. From these positions, the infrastructure and service approach is relevant, because it relies on the potential of the territories and is aimed at more intensive use of its own capabilities. The infrastructure and service methodology for the development of innovative communities implies the understanding that innovations cover not only technological changes, but also changes in organizational, labor and social practices as those that can potentially affect the well-being of human capital of communities. Service modeling involves describing all processes in communities of different typologies in order to take these processes into account while projecting. Infrastructure and service projecting is the process of organizing space in such a way that economic agents interact as smoothly and efficiently as possible within innovative communities. In this context of the project, service innovations will be considered at the local level as an integration totality of basic factors of living standards, socioeconomic conditions, characterizations of innovative business entities, innovation infrastructure, cluster and network connections. The authors believe that for infrastructure development at the decent level, it is necessary to maximize the existing potential of the community, which is as most effectively possible through the development of innovative communities. Within the terms of practical implementation of the infrastructure and service methodology for the development of innovative communities, it is advisable to consider the hypothesis that development at the regional level should be carried out through a combination of smart-specialization strategies and the objectives of sustainable development.

Adoption of information and communication technology on service delivery in federal university libraries in Nigeria

The aim of this study is to investigate effects of the adoption of ICT facilities on service delivery in federal university libraries in Nigeria. With the advent of Information and Communication Technologies, provision of library services to users has considerably changed. As a result of these changes, library users are expected to witness changes in search of their day to day information needs in the library for maximum satisfaction. In order to be enterprising, library professionals have fully incorporated the use of ICT facilities in their operation and services. The study was purposively determined level of adoption of ICT facilities and services were survey research designed was adopted using the population of Two hundred and Seventy three (273) librarians as the sample size for the study. Data collection was carried out using questionnaire as an instrument where data analysis was done using frequency counts for answering research questions while hypothesis was tested using chi-square. The study found adequate level of adopted ICT facilities and library services in first-generation federal university libraries and concluded that since the findings of the study indicates a relationship between the level of facilities and services (including educational services) provided, the need for substantial investment in ICT and continuous upgrading of existing facilities and training become imperative for optimal benefits of modern education. The study finally recommended that; librarians should be given adequate and continuous training to effectively operate the ICT facilities.