The purpose of this paper is to identify the growing importance of the mature market and the potential value available to those service marketers who wish to target this increasingly powerful, educated, and affluent segment of our society. Although sources differ in their interpretations of the definition of a mature citizen, for the purposes of this paper, we will define the mature market as all consumers aged 50 years or older. The paper will examine potentially sensitive, and often offensive, issues to address in marketing various services to the mature audience; in addition, the paper will explore the spending habits and market trends that characterize the segment, offer some useful tips and recommendations in serving this consumer group, and investigate the future of service marketing to the mature customer.
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