SINCE this paper is limited to the value of marketing esearch to corporat chains, we will discuss primarily its value in connection with the current problems faced by corporate chains. Chains have and are making use of various well known marketing research techniques in connection with problems relating to store location; developing new products, labels and packages; determining effectiveness of various selling methods; and in studying consumer buying habits. In some of these fields corporate chains are ahead of other retailers and manufacturers, and in some phases they have been very slow to apply such techniques as are available. Since all of these fields are so well known and the methods so widely used by retailers and manufacturers, we'll let this brief acknowledgment of their usefulness to corporate chains suffice. Corporate chains, particularly those in the food field, are facing several problems which are of immediate importance. These problems are not the exclusive headaches of corporate food chains, but in no other field are they of such paramount importance today. The April issue of Fortune magazine contains a very interesting discussion of the public relations problem faced by A. & P. In reality this means the public relations problem of all chains, because any legislation which is passed by either Congress or State legislatures affects all chains. Are consumers so indifferent to what legislative bodies do that chains may be excessively taxed or legislated out of business before the public is really aware of what is happening? Or are consumers actually so hostile to chains that in spite of their patronage of chain stores, they are in favor of such legislation ? Since most consumers buy some or all of their food requirements at chain stores (and it's only a small portion of consumers who never buy at chains) does their apparent indifference to legislative action mean that people do not realize the effect which their actions as voters will have on their buying as customers? If this is true, what appeals can the chains make to the voters to stir them into action for the protection of their pocketbooks as consumers ? If a person who now buys food at a chain store believes that chains should be excessively taxed or even legislated out of existence, why does he continue to trade at a chain? Are these people merely taking advantage of a price structure while it is still legal, even though believing the present situation to be morally, economically, or socially wrong? What is there about the thinkng of such people which can be changed with an educational campaign and what appeals must such a campaign present? Of those who do not trade at chains how many are activated by hostility to chains and how many by other motives such as services offered by independents? Do consumers realize how much the general price structure, particularly in the food field, is dependent on chain operations ? The reason for this present public * An address before the American Marketing Association, Washington, D. C., May 1938.