Research Questions: How is the supply-chain relation between a joinery-products supplier and the construction process arranged, and what deficiencies can be seen from a supply-chain and information-management perspective? If there are deficiencies in the supply-chain, what are their causes, and what possible improvements can be made? Purpose: To contribute to the understanding of interactions present in the construction system and their effects on the make-to-order/engineer-to-order joinery-products supplier. Findings: Supply-chain management and information management are two areas that work poorly and cause numerous knowledge-disconnection effects. The main reasons for undesirable consequences in the process are: (1) information needs are not met; (2) competence is lacking; (3) lack of activity in gathering and mediation of information; (4) time buffers break the flow of value-creating activities. Limitations: The study is limited to contributing knowledge from a single case in the north of Sweden about the effects of the present interaction level in the construction system. The main discussion is limited to the interaction between a joinery-products supplier and the construction process. Implications: The academic implication is to contribute to the theoretical generalization for the area of construction-related joinery-products supply. The implication for industry is to gain information that will help to improve interaction and develop better production strategies. Value for practitioners: The value for practitioners is the indication that more interaction between supplier, originators and adjacent processes is needed. Standardized routines for interaction and more active information exchange are needed in order to decrease time buffers and increase value-creating activities. Keywords: Construction, Joinery-products, Secondary wood products manufacturing, Information management, Supply-chain management Paper type: Case Study
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