IT Resource Management Research Articles

AI-Driven Solutions for IT Resource Management

Effective resource management plays a vital role in such an efficient, cost-effective, and scalable infrastructure when most organizations depend on IT infrastructure. Classical approaches often break down in complex modern environments of IT. Artificial intelligence presents transformative abilities in the management of resources in IT by applying predictive analytics, automation, and optimization. This paper addresses the integrating theme of AI in IT resource management from methodologies to applications, technological frameworks, to ethical considerations. Deeper insight is provided to the AI-driven tools in resource allocation, predictive capability planning, and cost optimization on metrics and technical data. Challenges in privacy, scalability, and fairness are discussed, and future innovations comprise edge computing and self- governing IT systems.

THE IMPLEMENTATION OF CLOUD PHONE TELEPHONE SYSTEMS, MPLS INTERNET AND SERVER VIRTUALIZATION IN THE GOVERNMENT SECTOR OF IBIÁ

Due to problems such as lack of interconnectivity between all 33 locations, between secretariats and several other points in the municipality, as well as difficulties in hiring, support, and speed of services provided by the telecommunications company, as well as security risks and adjustments to LGPD 13.709 /2018 and finally better management of IT resources, one of which was server virtualization, it was necessary to implement Cloud Phone telephony systems, Internet Mpls with Virtual Private Network at all points and server virtualization within the scope of the City Hall of Ibiá, Minas Gerais, represented a major transformation of the municipal IT infrastructure. The shift from a decentralized environment to an integrated structure has revolutionized operational efficiency, optimizing resources and increasing cybersecurity, as well as platform-as-a-service usage. The interconnectivity between all municipal public management locations facilitated communication and collaboration between different sectors and departments, enabling remote work and adaptation to new needs as they arise.

An Overview of Cloud Computing Systems

Cloud computing has revolutionized IT resource management, providing scalable and flexible internet services that significantly differ from traditional on-premises infrastructure. This paper presents a comprehensive overview of cloud computing systems, examining their architecture, service models, deployment models, and the advantages and challenges they pose. The architecture of cloud computing is foundational, comprising client-side devices, cloud infrastructure backend, and networking components. Service models are categorized into Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS), each offering different levels of abstraction and control. Deployment models include public, private, hybrid, and community clouds, each tailored to specific organizational needs. The advantages of cloud computing, such as cost efficiency, scalability, accessibility, disaster recovery, and innovation, are significant. However, challenges like security and privacy concerns, downtime and reliability issues, compliance requirements, and vendor lock-in necessitate careful planning and management. Understanding these facets is crucial for organizations to effectively leverage cloud computing and navigate its complex landscape.

Challenges and opportunities in achieving secure hospital clinical mobility management: An illustrative use case

Objective: To qualitatively describe a use case at Yale New Haven Health System (YNHHS) illustrating the need for and effective deployment of innovative technologies to manage an enterprise-owned shared device (EOSD) management program. EOSD management provides clinicians with secure, rapid access to enterprise mobile devices and applications, maintains devices in functional, use ready condition for clinicians, and enables enterprise tracking and reduced loss of devices.Methods: Executive leaders in clinical information technology and informatics management at YNHHS were interviewed through written and telephonic communication. Qualitative data was gathered through communications between clinical and information technology executives and the implementation support team of a leading identity and access management (IAM) solutions and EOSD management solution provider. Use case information was gathered, integrated and shared with health system executives and health IT/informatics leaders to verify the description of unmet needs, solution objectives and impact/value delivered after implementation of the EOSD management solution.Results: Benefits realized from implementation of an enterprise-shared mobility management solution included establishment of a cohesive and comprehensive enterprise-owned, shared device management strategy. This included effective monitoring and dynamic management of the system’s mobile device fleet, and better IT resource management with reduced mobile device loss. The IT administrative burden was reduced. While not surveyed systematically, improved clinician experience and satisfaction were reported to IT leaders anecdotally. EOSD management solution deployment was rapid, as was the time to improved clinician mobile experience and clear demonstration of value.Conclusions: A leading US health system was able to rapidly deploy a shared mobile device management solution that enabled effective monitoring and dynamic management of the enterprise mobile device fleet, with easier and faster clinician device access and workflows, and reduced IT administrative demand and costs. While the complexities associated with increased clinical mobility in healthcare will likely continue to grow, issuing future device and mobile management challenges that require effective hospital system response, technologies have emerged that enable more effective, efficient and satisfactory organizational mobility performance.

Concept of structure and principles of management of project and product IT management

In the current article, the issues of two related specialties such as project management and product management are raised. The problem of overlapping responsibilities of these two directions and their interaction in terms of project activity is highlighted. In addition, the modern market of projects from various web platforms and the demand for specialists in these fields of activity were analyzed. The main duties and requirements for these specialties are highlighted. As well as areas in which the use of project and product managers is more oriented. IT management is the most important function in an organization because it ensures that the organization's technologies and IT systems are aligned with its shared business goals and that they are used effectively and efficiently. It includes a wide range of tasks and responsibilities, such as: development and implementation of IT strategy and policies, management of IT resources, ensuring security and reliability of IT systems, supervision of development and maintenance of IT systems and applications, management of IT projects, managing relationships with suppliers and other external partners and managing IT budgets and costs. It includes such professions as: business analyst, project manager, product manager and others. As the role of technology continues to play a critical role in the success of organizations, management in IT is becoming an increasingly important function and IT universities know that effective management can help organizations increase their competitiveness, reduce costs and increase the efficiency of their operations. The reason for the transition from general management to PM is often reliability - instead of a relatively abstract perspective to predictable results.The main problem is the overlapping of the duties of specialties and levels of responsibilities in accordance with the roles on the project.

Exploring the Impact of Software as a Service (SaaS) on Human Life

Software as a Service (SaaS) has emerged as a pivotal aspect of modern business operations, fundamentally transforming how companies utilize IT resources and impacting firm performance. This research delves into the profound effects of SaaS on human life within the business sphere, focusing on its value proposition and methodologies for assessing its worth. The primary objectives of this paper are twofold: first, to evaluate the actual value of SaaS business applications concerning their purported benefits, particularly in terms of IT resource management and firm performance; second, to explore the means of quantifying the worth of SaaS business applications within organizational frameworks.
 This study utilizes techniques derived from social network analysis to investigate the impact of SaaS on human life in business. A comprehensive review of literature from various sources including papers, articles, newspapers, and books forms the basis for this exploratory research. Both primary and secondary data are employed to elucidate the multifaceted implications of SaaS adoption.
 The findings of this research underscore the profound influence of SaaS on a company's cost structure, return on IT investments, and digitalization of services. Cloud computing emerges as a cornerstone for the seamless integration of SaaS into daily business operations, offering expanded market opportunities and increased revenue streams. In conclusion, SaaS represents a transformative force in modern business landscapes, reshaping human interactions with technology, optimizing operational efficiency, and mitigating costs. Cloud-based SaaS models hold substantial promise for enhancing business agility and facilitating growth across diverse markets.

Machine Learning Algorithms for Cloud Computing Security: A Review

: Cloud computing has revolutionized the way businesses and individuals access and manage IT resources. However, cloud computing also introduces new security challenges. Cloud-based systems are often more complex and distributed than traditional on-premises systems, making them more vulnerable to attack.Machine learning (ML) is a powerful tool that can be used to analyze cloud computing attacks and improve cloud security. ML algorithms can be trained on large datasets of attack data to learn the patterns and characteristics of different types of attacks. Once trained, ML models can be used to detect new attacks in real time and recommend mitigation strategies. This paper reviews the state of the art in using ML to analyze cloud computing attacks. It discusses the different ways that ML can be used to improve cloud security, including developing intrusion detection systems (IDS), anomaly detection systems, and attack forecasting systems. The paper also discusses the challenges of using ML for cloud security, such as the need for large and high-quality training data and the need to adapt ML models to new and emerging threats.The paper concludes by discussing the future of using ML for cloud security. It argues that ML is a key technology for improving cloud security in the face of increasingly sophisticated and targeted attacks.

Enhancing Risk Management in an IT Service Company: A COBIT 2019 Framework Approach

The application of information technology is utilized to support the business activities of companies engaged in IT services. One of the prevailing issues pertains to service delivery delays. This issue is paramount as customer satisfaction ranks among the most pivotal factors for business success, significantly influencing the company's continued prosperity. In response to these challenges, this study assesses the level of IT governance within the company using the 2019 COBIT framework. The methodology employed combines a qualitative approach, integrating data collected through interviews and literature analysis. The study's key performance indicators include APO12 (Managed Risk), BAI10 (Managed Configuration), and DSS04 (Managed Continuity). The findings reveal that the measured capability levels for these objectives are at levels 3, 3, and 2, respectively, falling short of the targeted levels, which are 4, 4, and 3. This indicates a 1-level gap in each process. The recommendations provided concentrate on the management of risk records associated with service delay causes, the proper management of IT resources, and the maintenance of a continuous service system to prevent future delays.

Sistem Informasi Penilaian Mandiri Untuk Tata Kelola Teknologi Informasi Pada PT Petrokimia Gresik

The assessment of information technology governance is a crucial aspect of managing IT resources to align the implementation of information technology with business operations and corporate objectives. At PT Petrokimia Gresik, IT governance assessment is still carried out using conventional methods. Therefore, this research aims to design and develop a Self-Assessment Information Technology Governance System at PT Petrokimia Gresik. This research begins with user interviews and a literature review from various sources such as journals, reference documents, and COBIT 2019 books. The system development is conducted using the SCRUM method to produce a system that meets user requirements. In the SCRUM method, there are four main activities: sprint planning, daily scrum, sprint review, and sprint retrospective. This information system was successfully developed using the Laravel framework, which proved to streamline web application development. The implication of this research is the creation of a Self-Assessment Information Technology Governance System. Based on the results of user acceptance testing, the system produced has been well-received and meets user needs.

Leveraging COBIT 2019 Framework to Implement IT Governance in Business Process Outsourcing Company

The company specializes in delivering information and technology services to businesses operating in the same industry. Recognizing the pivotal role of information technology in achieving its vision, mission, and goals, the company emphasizes the proper implementation of IT governance to drive overall company success. To evaluate the management of IT resources, the study employs the COBIT-2019 framework for measurement. The data collection approach encompasses interviews, questionnaires, observation, and document analysis. The findings indicate that most IT governance processes currently operate at level 2 capability. However, the company aspires to reach level 3 for these processes. Consequently, recommendations are proposed to enhance these processes based on the best practices outlined in COBIT-2019. Key suggestions include implementing performance measurements and facilitating access to knowledge repositories to foster skill and competency development.

A TRACKING SOLUTION OF IT ASSETS AND RESOURCES MANAGEMENT

A TRACKING SOLUTION OF IT ASSETS AND RESOURCES MANAGEMENT

A Tracking Solution of IT Assets and Resources Management

Asset Management is the most crucial factor that needs to be maintained by an organization. It is an orderly action of operating, updating, and maintaining the resources. Its substances in the business section is undoubtedly remarkable. As we know, among the most crucial assets are information and physical assets, and licenses. So, the proper way of asset management is mandatory. This project aims to enhance asset management, which refers to monitoring, tracking, and tagging assets and maintaining them in real-time, so that an organization can adequately manage its IT assets, including hardware and software, concerning risk, governess, business compliance, control, costs, and performance goal set by that organization. It provides notification alerts via e-mail when tagging an asset or checks out. Distinct assets can be search easily by this digital inventory and monitored from a single window. It will provide a view to the user of which asset he has been tagged. It resembles all the criteria of maintaining the standard called ISO 27001.

IT Governance Practices for The Success of IT Initiatives – A Conceptual Framework

In the recent day, it is important to understand the ways to govern Information Technology in an organization rather than just utilizing them. IT Governance is critical to most of the organization. It acts more of a strategic driver for business rather than just a supportive tool. The overall performance of an organization can be impacted by IT Governance. IT Governance helps to specify the responsibilities to encourage a desirable behavior from IT to generate value from IT investments. Unfortunately, in many organizations, this is more of an aspiration than reality. The objective of this study is to explore the current practices of IT Governance in a manufacturing firm. This paper analyses the 3 main mechanisms of IT Governance, i.e., structure, process, and relational mechanisms, with relation to the main 5 domains of the IT Governance; IT value delivery, IT resource management, IT performance measurement, IT strategic alignment and IT risk management. This study is aligned with existing literatures on the concept of IT Governance and addresses the gap from a practical approach.

Implementation of new technologies in accounting and financial processes: An effectiveness assessment

Objective: The aim of this paper is to explore accountants’ views on the usage of Robotic Process Automation technology (RPA) which brings efficiency increase. Research Design & Methods: An online survey has been addressed to over 500 respondents from international companies, where 160+ complete answers were received from the most important types of organizations in the business services industry. The non-parametric rho Spearman correlation coefficient and the non-parametric Kruskal-Wallis test and business case for the RPA implementation efficiency were used. Findings: Based on the research results obtained, it should be emphasized that robotization technologies which raise the efficiency of financial and accounting services make an important impact on the efficiency of modern business services sector. Application of RPA assumes replacing work of an existing employee with the use of dedicated software (software robots) to support activities, primarily repeated and uncomplicated, characterized by a low number of exceptions. Implications & Recommendations: RPA application is commonly used in modern business services, particularly in the areas of Finance, Accounting, IT and Human Resources Management. By utilizing RPA technology, the effectiveness of operations increases while reducing workload, minimizing possible errors in the process. The greatest efficiency resulting from the RPA implementation was observed in the Accounts Payable department, to a lesser extent in the General Ledger department and in the Tax section. The assessment of managers in terms of the effects of RPA implementation is unequal, while for Business, IT Process Outsourcing companies (BPO / ITO), Shared Service Centers (SSC), Consulting / Advisory companies and their customers no significant differences were found. Contribution & Value Added: The article presents an assessment of the effectiveness of the use of Robotic Process Automation in Process Outsourcing companies (BPO / ITO) and Shared Service Centers (SSC) operating in Poland. It is one of the first studies of this type for enterprises operating in Poland. The article uses a relatively large number of responses (160+) from the respondents. In the previous studies in the literature, the answers obtained came from a much smaller number of respondents and were conducted in the form of direct interviews. In the article, the group of respondents consists not only of managers of outsourcing companies, but also auditing companies and clients of outsourcing companies. The article also presents a financial simulation of the effectiveness of BPO / ITO and SSC using Robotic Process Automation, which additionally validates the responses obtained in the questionnaire.

Study-based Systematic Mapping Analysis of Cloud Technologies for Leveraging IT Resource and Service Management: The Case Study of the Science Gateway Approach

Study-based Systematic Mapping Analysis of Cloud Technologies for Leveraging IT Resource and Service Management: The Case Study of the Science Gateway Approach

IMPLEMENTING IT GOVERNANCE TO LEVERAGE IS/IT VALUE IN AN ORGANIZATION CASE STUDY MIS DEPARTMENT OF PT. XYZ

The objective In this research are to know what are the indicator of good performance, what are the CSF, KPI & KGI for ?, how do we measure and compare both of them? The Methodology used for this research is based on framework released by IT Governance Institute but it is being modified (minor changes) for a certain purpose. Based on our analysis the average IT Maturity level of fourteen IT process at MIS Department PT. XYZ is 2.83 more higher than the result from ISACA survey among 47 US company only 2.62. The IT management of PT. XYZ should not make their self satisfied with this result, as multinational company they have to aware for improving regarding their IT governance. Our research also provided & equipped set action plan & methodology for management to achieve the better IT Maturity Level. There are some recommendations for the IT management in order to achieve the better namely: 1. IT Maturity Level Management have to perform continuous improvement, especially for some IT process such as DS1 (Define Service Level) the lowest maturity rating, DS4 (Ensure Continuous Services) the second lowest maturity rating, PO9 (Assess Risk) & PO10 (Manage Project) the third lowest maturity rating. 2. Management also have to consider for doing the full step methodology in the next assessment. 3. Management have to consider for develop performance measurement tools, this tools will help management to manage IT resources & process for aligning with the business objective

The Effect of IT Resource Orchestration on Strategic Behaviors

This study explores how conformity and differentiation in IT resource management influence the strategic behaviors of firms drawing upon the institutional theory literature. Prior studies have suggested two competing arguments (i.e., institutional isomorphism and strategic differentiation) and examined whether conformity or differentiation in IT resource deployment provides superior market performance. This study reconciles these two countervailing views and suggests a specific way that firms can conform to industry isomorphism and differentiate themselves simultaneously in deploying IT resources. Specifically, we introduce a novel concept, IT resource orchestration, which captures how a firm differentiates its IT resources compared to industry peers over time. Using a sample of 1,854 firm-year observations from the United States, we find that IT resource orchestration is associated with differences in the strategic behaviors of firms. Further, our results indicate that a firm’s business environments moderate the relationship between its IT resource orchestration and strategic behaviors. Overall, our research implies that orchestrated IT resources are useful for generating and supporting firms’ strategic behaviors without undermining their institutional legitimacy and competitive advantage.

THE EFFECT OF INVOLVEMENT OF SENIOR MANAGEMENT AND CORPORATE COMMUNICATION SYSTEMS ON EFFECTIVE IT GOVERNANCE AND ORGANIZATIONAL PERFORMANCE

Recently, information technology governance has become a critical issue for many companies in various industries; this is even more important for enterprises due to the more complex business processes, more specified tasks and departments. Many companies suffer from extra costs of IT and other processes due to failure inefficient alignment between IT and business strategies which in turn, leads to low performance of the company. To overcome this problem, organizations need to have an effective ITG to make IT resources management more valuable, less substitute, rarer, and less imitable. To do so, firms need to use IT governance initiatives factors (Involvement of Senior Management in IT and Corporate Communication Systems) to increase their effectiveness and organizational performance. Thus, this paper is aimed to establish a framework, testing the role of Involvement of Senior Management in IT and Corporate Communication Systems on effective information technology governance (ITG) and organizational performance in the manufacturing companies; which should help managers to better understand how Involvement of Senior Management in IT and Corporate Communication Systems and effective ITG, impacts on organizational performance. 357 data were obtained from managers in the Malaysian manufacturing industry. Structural equation modeling (SEM) was used in this study to analyze the measurement and structural models simultaneously to test the role effect of ITG between information technology governance initiative factors (Involvement of Senior Management in IT and Corporate Communication Systems) and organizational performance. Limitations, implications, and suggestions for future studies were discussed.

Determinants and outcomes of IT governance in manufacturing SMEs: A strategic IT management perspective

The need to strategically manage IT resources such that they enhance the business value of firms makes IT governance (ITG), in conjunction with IT alignment, an ongoing issue for IS researchers and practitioners. In addressing this issue, the present study aims to validate a research model that relates, within a strategic IT management framework, the firm's ITG and IT alignment capabilities to its IT performance. To do so, a survey of 223 manufacturing SMEs (small and medium-sized enterprises) was realized. Results confirm the hypothesized relationships between the firm's environmental uncertainty, strategic IT orientation, ITG and IT alignment capabilities. They constitute a solid validation of the impact of the strategic management of IT resources and governance of IT on IT performance in the specific context of manufacturing SMEs.

Strategic alignment of IT and human resources management in manufacturing SMEs

PurposeWithin the manufacturing sector, small- and medium-sized enterprises (SMEs) face specific challenges with regard to their strategic HRM capabilities. In this context, an emerging issue for both researchers and practitioners regards HR information systems (HRIS), i.e. the deployment of strategic IT capabilities to enable the firm’s high-performance work system (HPWS) capabilities and thus improve the performance of its HR function. The purpose of this paper is to address this issue by using a capability-based mediation perspective to study the strategic alignment of HR and IT.Design/methodology/approachA survey study of 206 manufacturing SMEs was realized and the data thus obtained was analyzed through structural equation modeling.FindingsResults confirm that the HRIS capabilities of SMEs influence the performance of the HR function through their strategic alignment with the HPWS capabilities of these enterprises.Practical implicationsThe results suggest that the manufacturing SMEs most active in developing their HRIS capabilities while developing their HPWS capabilities are most likely to develop a competitive advantage through the improved performance of their HR function. This is especially important in a time when firms of all sizes across the globe are waging a “war for talent,” and are enabled to do so by their strategic use of IT.Originality/valueThe results of the study constitute a valid basis for prediction and prescription with regards to the strategic alignment of human and IT resources.