Management Logic Research Articles

Method of text mining based on fuzzy logic and neural network in hotel management

With the rapid economic development, people cannot do without hotels in daily life and travel. The number of hotels is increasing rapidly, and the competitiveness between hotels is gradually increasing. A reasonable and sound hotel management system has become the key to the survival and development of an enterprise. The operation and operation of a hotel generates a large amount of information and data every day. Data text mining is an important method in current information processing technology. The purpose of this article is to explore the specific application effects of text mining methods based on fuzzy logic and neural networks in hotel management. Through the design of a hotel management system based on fuzzy logic and neural network, text mining database design is carried out according to hotel management needs, and the application effect of the hotel management system is evaluated. The evaluation indicators include customer satisfaction, operating costs, management efficiency, and hotel income. The results of the study show that the hotel management system based on fuzzy logic and neural network text mining can increase customer satisfaction by 37.4%, the hotel’s comprehensive management efficiency by 28.6%, and the hotel’s revenue level by 23.5%. At the same time, through the text mining of the key information generated in the hotel operation and management, the weak links in the management system can be strengthened and the hotel operation cost can be saved. Therefore, it is feasible to apply the text mining method based on fuzzy logic and neural network to hotel management.

Dominant Management Logics of Siyasetnamas – A Moral Management Perspective

This article examines the management perspectives in Islamic political history, which can contribute to the contemporary management and organizational knowledge (MOK). It attempts to find out the taken-for-granted assumptions and arguments that shape the Muslim scholars’ management perspective in history. To this end, political treatises in Islamic history (namely, 'siyasetnamas') and their managerial arguments are scrutinized through content analysis. By determining underlying dominant logics -assumptions that most siyasetnamas refer to- this article allows us a mental exercise to step out of the Western mindset, which is thought to be the best, and the only way to understand MOK and tries to introduce a moral management perspective from the history of Islam. Our results indicate that siyasetnamas’ dominant management logics could provide valuable implications to MOK with their emphasis on (i) considering society as the real owner of entities, (ii) having additional societal responsibilities, and (iii) moral competency of organizational actors.

Risk assessment without the risk? A controversy about security and risk in Norway

Security and ‘securing’ is high on the public agenda. Questions are raised on where, to what degree and against what the government and others should introduce preventive security measures. This article investigates a controversy in Norway about the role of probability in risk assessment within security. The article asks how the question of the probability of incidents is problematized and addressed by actors involved. It discusses how the controversy can be interpreted and what it might tell us about security and risk. The article builds on an exploratory study of the reasoning of security professionals in relation to a standard on security risk assessment. It shows how the downplaying of probability is defended, but also how it creates dilemmas and is criticized. The argument against estimating probability is that it is often difficult or impossible. Probability is, however, also a moderating factor. Probability turns unlikely futures into lower risks than likely futures. Those arguing against the security risk standard point to the consequence of downplaying probability in risk estimates. A key finding is how risk assessment in areas of low tolerance for incidents introduces a discrepancy that is difficult to handle. On the one hand, security analysts are supposed to deal with threats as risks, implying scaling, comparison and level of acceptance. On the other hand, they are supposed to create security, implying the opposite of scaling and risk acceptance. Risk assessment becomes difficult if there is little appetite for taking risk. Michael Power’s three ideal models of risk management logics are introduced in the discussion as heuristic tools of a sensitizing kind. The article concludes that risk research could benefit from engaging with security theory, to investigate how risk management might be shaped by security practises.

Developing a Communicative Logic –The Key to Communication Professionalism

ABSTRACT Communication practitioners still struggle to increase their status and legitimacy, and the value of their work is often questioned. The general perception of the occupation is often related to the idea that communication practitioners manipulate with misleading information and primarily are involved in superficial activities such as image and reputation building. In attempting to defend themselves from criticism and enhance their status, communication practitioners have strived to be regarded as a management function, which comes with pressure to follow a managerial logic. However, the managerial logic works as a double-edged sword – it brings some status in the short run but takes communication practitioners further away from their core competence in communication. In this article, we challenge the one-sided belief in the managerial logic – managerialism – and explore its hidden, negative implications for the practice and professionalization of communications practitioners. The implications are illustrated with interviews with communication practitioners and survey data on communication practitioners’ views and communication processes. Further, we propose that an alternative logic – a professional communicative logic – needs to be further developed and embraced to additionally advance the professional project.

Competition and collaboration: Title IX Coordinators and the barriers to achieving educational equity

How do compliance occupations successfully navigate complex institutional environments characterized by changing policy initiatives, managerial logics, unclear expectations, and competition from other occupational groups? This article examines the work of Title IX Coordinators at U.S. Colleges and Universities, who often hold dual roles, operate at lower levels within the institution, and lack the necessary resources to do their work. Using interviews, surveys, professional association materials, and Title IX job ads, this paper describes how Title IX Coordinators adapt to a complex institutional environment and overcome these obstacles in their efforts to enforce Title IX. Title IX Coordinators develop and create collaborative networks of expertise that develop and build shared institutional influence. Using pre-existing relationships and sharing information and expertise, Title IX Coordinators partner with legal counsel, campus police, human resources, ombuds, student affairs, and other occupations to co-produce Title IX compliance.

Navigating the logics of changing public facilities management

Purpose The purpose of this paper is to explore how a multitude of demands and challenges faced by public facilities management organizations’ (PFMOs) particularly in relation to a large building stock in need of measures’ are acted upon and negotiated in practice. Specifically this study asks: What are the institutional logics (IL) that constitute the organizational context of PFMOs? How does an institutional worker navigate to create change in PFMOs? Design/methodology/approach Data were collected through a case study of a public facility management organization and include interviews, a questionnaire, observations and organizational documents. The analytical focus is the work of a single actor, a project manager portrayed as “the navigator” and his institutional work (IW) of developing and implementing new organizational practices, to meet current challenges and develop a more “strategic” facility management. Findings The complex institutional landscape faced by officials in PFMOs enforce officials responsible for implementing and developing new practices to become navigators. Originality/value The findings offer a rich practice-based account of the day-to-day IW carried out by actors that try to navigate complex institutional landscapes, consisting of multiple and, at times, conflicting IL. Current challenges for PFMOs are to be portrayed as multi-dimensional and the actual work to transform organizational practices in this context is highly complex, unordered and messy. The findings point towards a need for new competences and roles to tackle current challenges; geared towards integrating different logics and perspectives.

Adaptive Reuse Practices and Sustainable Urban Development: Perspectives of Innovation for European Historic Spa Towns

Spa towns represented, for decades, a point of reference for the European panorama of health, tourism and cultural exchange. They have been the first tourist destination in the modern sense, as well as a manifesto for a renewed demand of quality and laboratories for architectural and urban experimentations. A product of territorial relations, they have been able to aggregate ideas, capital and skills in a generative logic. However, from the second half of the 20th Century, these cities underwent a series of structural changes related to health and tourism trends that deeply affected all levels of their local systems. Today, these places are witnessing numerous episodes of degradation and abandonment of their built cultural heritage. Promoting a place-based approach, this paper argues that spa towns could be reconsidered as strategic resources in the construction of the territorial capital and that adaptive reuse practices, if integrated into strategic visions, can represent a driver for the activation of a sustainability transition based on ‘fully circular’ processes. Here, the abandoned built cultural heritage represents an opportunity space, a potential catalyst of innovative synergies, and a meeting point between local and territorial interests. While referring both to theoretical profiles and applied research experiences, the paper frames urban transformation and adaptive reuse processes as an integrated challenge within change management logics. Finally, the paper proposes a set of thematic recommendations in order to stimulate the creation of receptive environments for change and deal with the different times, scales, actors and the economic and non-economic interests involved.

Reporting practices in situations of conflicting institutional logics: the case of a German federal authority

PurposeThis study aims to understand how reporting practices act as drivers of change in situations of conflicting institutional logics in a public sector organisation.Design/methodology/approachThe findings are based on a case study of a German federal authority, where management accounting reports were introduced as part of a “new” managerial logic of control.FindingsIn the case organisation, management accounting reports were intended to change the behaviour of executives but were still guided by an “old” logic of justification. Nevertheless, over time, the addressees of the reports used the reports and reconciled different logics. This documents a process from decoupling to compromising and, finally, reconciling different institutional logics.Originality/valueBy examining the practices of management accounting reporting, this study elaborates the tensions placed on individuals by conflicting institutional logics and provides insights into how organisational practices are used to handle and reconcile conflicting logics in a public sector organisation. Therefore, this paper contributes to the discussion on how organisational practices act as drivers of organisational change.

Local political leadership: from managerial performances to leaders-hip hop on social media?

PurposeThe paper discusses the evolution of leadership practices performed by local political leaders in the last decade (2009–2019, a period which we might call post-global financial crisis and pre-COVID-19). It offers some new theoretical concepts to make sense of emerging contemporary public leadership practices, namely: leaders-hip hop; charismatic followership; and digital fabrication of charisma (digital charisma).Design/methodology/approachThe paper is based on a single case study, and it relies on qualitative data coming from multiple sources and collected at different points of time, specifically interviews, participant and non-participant observations from an ethnography conducted in 2009; interviews conducted between 2019 and 2020, and an analysis of the posts made within one Facebook group between February and May 2016.FindingsThe paper focuses on three stories of local political leadership at three different points in time which describe three leadership practices: political managerialism; charismatic followership; and hands-on relational leadership. It highlights the importance of hands-on relational leadership through popular acts of leadership which are performed face to face and/or on social media and the shift in the dominant technologies of local political leadership from the logic of managerialism toward the logic of social media.Research limitations/implicationsThe paper is focused on a limited temporal (2009–2019) and sociocultural context (North Italy). Findings are presented as three stories, although other ways of showing qualitative data could have been used.Practical implicationsPractical implications deal with the attempt to enable a reflexive view of local governance and public leadership attentive to soft and sociocultural variables. It is important to consider these implications for the purposes of training and learning.Originality/valueThe paper introduces new concepts to understand contemporary public leadership practices; it combines insights from a decentered theory of governance and collective theories of leadership; and it makes use of storytelling as a method for analyzing and reporting the findings.

Decoupling in lean management accounting practices

Purpose: The research presented in the article focused on analyzing how experts perceive lean management accounting practices in companies that operate in Poland. The construct of decoupling derived from the neo-institutional theory was adopted as the main theoretical lens. Methodology/approach: The empirical material collected in the form of interviews with experts was studied using qualitative content analysis. Findings: The practices of lean management accounting discussed by the experts were characterized by numerous inconsistencies linked to competing logics of the enterprise management and the accounting role. We show that the contradictions in the assumptions of particular logics were reflected in the decoupling of the internal information system. The decoupling was multidimensional and related to the complex influence of social factors. Research limitations/implications: The research, although conducted on a relatively narrow group of experts, gives an insight into the impact of institutional factors as deter-minants of management accounting practices. Originality/value: The results confirmed that the lean accounting practices implemented in the heterogeneous institutional field are hybrid in character.

Avoiding Intimacy-An Ethnographic Study of Beneficent Boundaries in Virtual Voluntary Social Work.

Within the rich literature on volunteering, the topic of volunteer–user interaction and the mechanisms causing or mitigating inequality in this interaction remain understudied. Moreover, knowledge on how digitalization affects voluntary interaction is scarce. Based on a qualitative study of a Danish organization that offers virtual voluntary tutoring, this paper shows how technological and formal aspects of the organizational context may mitigate the risk of volunteers engaging in paternalistic, intimacy-seeking behaviour. First, reliance on information and communications technology (ICT) and managerial logics sustains a bounded form of interaction in which solving a problem is the focal point, while access to personal background information is limited. Second, the organizational design suspends sociability as a criterion for differential treatment of users. Third, anonymous mediated interaction enables temporal and audio–visual asymmetry, allowing users to perform ‘digitally sustained impression management’.

The factors eroding enterprise development in Ghana's oil and gas sector: A critical reflection on why the enterprise development centre failed

Ghana has exhibited strong local content development prospects in its nascent oil sector, albeit low commitment to building local capacity as exemplified by the failure of its flagship capacity building project – the Enterprise Development Centre (EDC) to train Ghanaian Small and Medium Scale Enterprises (GhSMEs) to participate in the sector. Nuancing prevailing explanations for this challenge, which emphasise institutional factors, this paper assigns a major role to the imperatives by ruling elites to build and maintain coalitions capable of winning elections, which in turn shaped their commitment to enforce the project. The lack of mutual interest between ruling elites and local firms, flowing from the low technological capabilities of GhSMEs and their inability to sufficiently support the re-electioneering needs of the ruling party, rendered them incapable of deploying significant holding power to influence the implementation of the EDC in a developmental way. The paper draws attention to the growing recognition that institutional outcomes, particularly under competitive clientelist regimes such as Ghana are not shaped by the formal logic of proper organisational management per se, but rather by the incentives of powerful elites in their bid to generate and protect the benefits associated with such institutions.

Chinese NPOs in Service Contracting at the Community Level: Challenges and Strategies

With a clear agenda to reform the public service system and promote a service-oriented nonprofit sector, the Chinese government has been building a local service system by contracting with nonprofit organizations (NPOs) at the community level. Through the competing institutional logics perspective, this article examines the challenges that NPOs experienced and their responding strategies. The study found that bureaucratic logic, managerial logic, professional logic, and guanxi relations logic coexisted in the service field and each had different expectations of NPOs. In juggling the various requirements of these competing institutional logics, NPOs faced three major challenges: powerless status, legitimacy crisis, and accountability dilemma. Nevertheless, they were committed to the community and demonstrated agency in addressing these challenges. The strategies they used included using an intermediary platform to reduce power imbalance, compromising to share legitimacy with neighborhood committees, establishing professional identity, building community, and meeting both upward and downward accountability.

Editorial

Editorial

Bifurcation of Corporate Management: Traditional and Innovation Logics

In conditions of the global management crisis caused by COVID-19 the issues dealing with management efficiency become especially topical. Integrated corporate structures embracing big banks and corporations make the basis both for economic and political force. Though the disintegration strategy is becoming more and more popular, multinational companies are not weakened and continue influencing governments of many countries of the world. Decisions made in these organizations can impact not only economy of a certain country, its ecology, social policy but often the future of states and regions. That is why corporate strategies, which should be relevant to present day realities, become so important. Today the majority of integrated corporate structures stick to traditional logics in corporate management realizing it within the frames of Freedman theory. The article compares and summarizes traditional and innovation theories of corporate management, shows their advantages and drawbacks, analyzes the experience of big global companies and provides legal substantiation of splitting responsibility inside corporations. An attempt was made to prove groundlessness of traditional logics of profit maximization in today’s world and to identify ways to shifting focus to the company development.

Guerrillas and Fish in Uganda

Abstract On 29 January 1986, Yoweri Kaguta Museveni was sworn in as President of the Republic of Uganda and his National Resistance Movement (NRM) and National Resistance Army (NRA) became the first guerrilla force to successfully overthrow a government in postcolonial Africa. Some thirty years after the NRM's bush war was won, the Ugandan military, with President Museveni still at the helm, began officially waging what it calls a guerrilla war against its own citizens. The goal of Museveni's second guerrilla war was not to bring forth yet another anti-imperial democratic revolution. It was instead designed to sustainably develop fisheries production in Lake Victoria, a task Museveni claims exclusive abilities to successfully steward for the benefit the Ugandan nation as a whole. Transformations in Lake Victoria's fisheries ecology that predated the NRM's rise to power, and indeed, predated the formal independence of the Ugandan state were shaped by and shape managerial logics that continue to justify violence against fishworkers in order to enact conventional conceptions of sustainability. Memories of tragedy and success bound up in national narratives of the 1981-1986 war for anti-imperial democratic revolution work to maintain managerial logics and regulatory regimes imposed by the former British colonial state.

Enterprise architecture operationalization and institutional pluralism: The case of the Norwegian Hospital sector

AbstractEnterprise architecture (EA) is a systematic way of designing, planning, and implementing process and technology changes to address the complexity of information system (IS) landscapes. EA is operationalized when architecture visions move towards realization through concrete projects. We report a case study on the dynamics of operationalizing EA in the Norwegian hospital sector by exploring different EA project trajectories. Our empirical context is an institutionally pluralistic setting where multiple logics coexist. We show that the distinct logic of EA is added to the institutional context and we find that tensions among existing medical, technical, and managerial logics and EA principles and assumptions emerge. We contribute to the under‐researched topic of EA operationalization by suggesting a model that demonstrates how the meeting of multiple institutional logics can lead to varying degrees of differentiation or even disassociation from EA visions during decision‐taking in projects. Furthermore, we advance extant research on IS projects' implementation in institutionally pluralistic settings by providing an empirical account of actors' interactions and project leadership arrangements that contribute to the persistence of coexisting logics in a dynamic equilibrium.

As parcerias público-privadas em educação e as redes de políticas: um estudo sobre uma consultoria em gestão escolar

Este texto apresenta os resultados de uma pesquisa acerca da contratação da Falconi Consultores de Resultado por parte da Prefeitura de um município do estado do Rio Grande do Sul para atuar na área educacional. A investigação teve como objetivo analisar os possíveis impactos da consultoria na gestão das escolas da rede. Para tanto, realizou-se a análise de documentos orientadores dessa consultoria; identificou-se a configuração da empresa contratada e suas relações com outras entidades; e conduziram-se entrevistas com gestores de escolas da rede municipal. Como estratégia de coleta de dados, optou-se pela metodologia de etnografia de rede (BALL, 2014) e para o tratamento dos dados se utilizou a abordagem de análise de conteúdo (BARDIN, 2011). As análises mostraram que a realização da consultoria está vinculada às mudanças no papel do Estado, seguindo a lógica da Nova Gestão Pública (NGP), por meio da adoção de princípios gerenciais, evidenciados pelas ações da Falconi nas escolas, voltadas para a maximização de resultados.

Disability’s Circularity: Presence, Absence and Erasure in Australian Settler Colonial Biopolitical Population Regimes

In this paper, I explore the ways in which settler-colonial states utilize the category of disability in immigration and Indigenous population regimes to redress settler-colonial anxieties of white fragility. As well documented within the literature, settler-colonial governance operates a particular logic of population management that aims to replace longstanding Indigenous peoples with settler populations of a particular kind. Focusing on the case of Australia and drawing on a range of historical and current empirical sources, the paper examines the central importance of the category of disability to this settler-colonial political intent. The paper identifies the breadth of techniques of governance to embed, normalize and naturalize white settler-colonial rule. The paper concludes with the suggestion that the state mobilization of the category of disability provides us with a unique way to identify, understand and analyse settler-colonial power and the interrelationship of disability, settler-colonial immigration regimes and Indigenous people under its enterprise.

Instituições participativas: conselhos gestores e conferências de políticas públicas - diálogos e reflexões

A Constituição Federal Brasileira de 1988, ao assegurar, dentre os seus princípios e diretrizes, “a participação da população por meio de organizações representativas, na formulação das políticas e no controle das ações em todos os níveis” (Art. 204), certamente instituía uma nova prática a ser implementada dentro da gestão pública que, por sua vez, transcendia as até então vigentes percepção e experiência de uma forma organizativa do Estado altamente centralizadora e avessa a formas alternativas, complexas e modernas de participação da sociedade civil brasileira. Neste sentido, este trabalho possibilita uma reflexão acerca da historicidade e importância das Instituições Participativas (IPs) para a democracia brasileira, especificamente a respeito dos Conselhos Gestores e Conferências de Políticas Públicas, refletindo sobre como estas instituições são capazes de estabelecer novos elos entre os diferentes atores presentes tanto na esfera pública quanto privada, mediante as relações de poder existentes no cenário político institucional. Em síntese, percebe-se que as IPs no Brasil tornaram-se importantes instrumentos de representação e participação para o fortalecimento da democracia, sobretudo, para a nova gestão pública, em que a gestão democrática consiste em um dos principais princípios, resultando, por sua vez, em discussões acerca de como estas instituições têm invertido a lógica centralizadora da gestão pública e implementado novos canais de diálogos entre o governo, as instituições sociais e a sociedade. Como metodologia foram utilizadas técnicas de pesquisa qualitativas como análises de produção bibliográfica e documental.