Impact Of Management Research Articles

Impact of Customer Relationship Management on Tourist Satisfaction, Loyalty, and Retention

The aim of this study is to evaluate by using the more recent and popular marketing strategy or concept that is customer relationship management's impact on tourist satisfaction, loyalty, and retention of a specific, attractive, and amazing tourism destination: Saint Martin island. By reviewing the literature, the authors develop a proposed model and for testing this model based on data collected from 328 respondents using online media. They use PLS-SEM SmartPLS3.2.1 software. The outcome of the analysis reveals that customer relationship management (CRM) has a significant positive impact on tourist satisfaction and loyalty but failed to show a relationship with tourist retention. On the other hand, tourist satisfaction has a positive relationship with loyalty and retention whereas loyalty has a significant impact on retaining tourists.

The Impact of Performance Management on Organizational Excellence in Educational Institutions and How to Strengthen it in Private Schools

The study was designed to measure performance management's impact on organizational excellence in educational institutions and how to support it. It used a descriptive-analytical method to deal with data and its classification, and its tool was designed to collect data from the study sample and then analyze it through the statistical package program (SPSS). The study community determines the educational institutions and how to strengthen them. The inspection unit consisted of all directors, heads of departments, and consultants in educational institutions and how to support them and their number (70). The study found a high level of performance management in its dimensions (performance planning, performance development, performance guidance, and performance evaluation) and a high level of organizational excellence in its dimensions (excellence of leadership, the excellence of strategies, and excellence of operations). It also concluded that there is a significant and statistically significant impact on management (Performance planning, performance development, performance guidance, performance evaluation) on organizational excellence in its dimensions (excellence of leadership, the excellence of strategies, and excellence of processes) in educational institutions and how to support them. To maintain the high level of application of the process of performance management in the organization and recommended the study of the need to strengthen and develop after the development of performance through the support and development of activities and training courses for staff more than it is through the results obtained a positive impact on all dimensions of organizational excellence.
 
 Received: 19 December 2020 / Accepted: 8 February 2021 / Published: 5 March 2021

Unintended Consequences of Welfare Reform: Evidence from Birth Outcomes of Aboriginal Australians

Australia's 'income management' policy requires benefit recipients to spend at least half of their government transfers on essentials (e.g. food, housing). We estimate income management's impact on birth outcomes by exploiting its staggered rollout. By changing parents' consumption patterns, the policy aims to improve child outcomes. We find no evidence of this. Instead, our estimates suggest it reduced average birthweight by 95 grams and increased the probability of low birthweight by 3 percentage points. We explore the mechanisms that may explain this finding. Our study demonstrates how policies that are not carefully implemented and tested can unintentionally escalate existing inequalities.

The impact of a ward round manager: A time and motion study

Aim: This study seeks to evaluate the impact of a ward round manager via a cost consequences analysis. Background: One approach to combating junior doctor staff shortages is to delegate duties to non-physicians. However, the evidence supporting their cost-efficiency is limited. Design: A time and motion study was conducted comparing junior doctors with and without the support of a ward round manager. Their actions were timed, recorded and categorised for ease of interpretation. The ward round manager's impact was discerned by the differences in time and task allocation between the groups. Results: The ward round manager reduced the length of ward round by 136 minutes and prevented 70 minutes of overtime. Those doctors with ward round manager support also benefited from 38 minutes of extra breaks and 16 minutes of additional teaching per day. Other benefits include taking a shorter route around the ward, as well as more time for communication and afternoon clinical reviews. Conclusion: This study has shown that the ward round manager is a high cost-saving intervention, and has multiple positive effects on patient care and staff satisfaction.

Effluent of a Polyculture System (Tilapias and Shrimps): Assessment by Mass Balance of Nitrogen and Phosphorus

From the estimation of the mass balance model, which can also be classified as “black box” model, it is possible to infer the impact of management on the system considered. This study aimed to evaluate water pollution generated by wastewater from a polyculture system of tilapia and shrimp and discuss the management employee and their relation to the quality of the effluent released. It used a pond measuring 1500 m2, average depth 1.6 meters, where 12 cages of 1 m3 populated with tilapia juveniles were installed 33 days after the shrimps’ population. The tilapia juveniles were distributed in densities from 200 to 400 fish per cubic meter, reaching the density of 2.4 fish per square meter within the total pond area. Shrimp post-larvae were released outside the cages within the pond area in a density of 3.3 organisms per square meter. Total density considering fish and shrimps was of 5.7 organisms per square meter in the pond area. Water samples were taken weekly in affluent and effluent of the pond (January-August/2009). The mass balance model was calculated from the difference between the estimated load for the output and input of the pond. The average flow rate was 4.46 L/s. The average loads nitrogen was 0.072 Kg/day (affluent) and 0.179 Kg/day (effluent) and phosphorus 0.0136 Kg/day (affluent) and 0.031 Kg/day (effluent). The mass balance resulted in mean values of 0.11 ± 0.06 Kg/day for total nitrogen and 0.017 ± 0.010 Kg/day for total phosphorus indicating that the system exported nutrients. The use of Best Management Practices (BMP) likes better feed and water management as a way to minimize nutrient export.

Dupes or Incompetents? An Examination of Management's Impact on Firm Distress

AbstractThis article examines whether managers impact firm performance. We conservatively define managerial ability as the manager's capacity to deploy the firm's resources. We verify the validity of our metric using a manager–firm matched panel data set that allows us to track managers (CEOs) across different firms over time. We find managerial ability is inversely related to the amount of time a firm spends in distress, the likelihood of a firm's failure, and the cost of failure. These results suggest that the managers of failed firms are less skilled than their counterparts. But even within failed firms there is heterogeneity in the talents of managers.

An Inexpensive and Simple Method to Demonstrate Soil Water and Nutrient Flow

Soil quality, soil health, and soil sustainability are concepts that are being widely used but are difficult to define and illustrate, especially to a non‐technical audience. The objectives of this manuscript were to develop simple and inexpensive methodologies to both qualitatively and quantitatively estimate water infiltration rates (IR), water‐holding capacity at saturation (WHCs), and potential nitrate‐nitrogen (NO3–N) loss and to test the accuracy and precision of these methods. Complete details for how to assemble the appropriate supplies and conduct the measurements are provided, but for demonstrative purposes these methods do not need to be followed in detail, particularly using the various equations to get quantitative values. In the field and classroom, these demonstrations have been well received by non‐technical and technical audiences and have been performed by request as well as incorporated into agronomy classes for high school and college students and training for agriculture educators. In the laboratory, these methods were tested on 10 benchmark soils and values were compared with each other and soil aggregation as measured by dry soil aggregate distribution and water stability. In these benchmark soils, IR and WHCs increased with a reduction in soil disturbance and more continuous plant cover due to diverse crop rotation and perennials while NO3–N loss was highest in soils with synthetic fertilizer inputs, little plant cover, and more soil disturbance. These results indicate the methodologies outlined here may be used to demonstrate agroecosystem management's impact on soil health.

Dupes or Incompetents? An Examination of Management's Impact on Firm Distress

Dupes or Incompetents? An Examination of Management's Impact on Firm Distress

Care management of patients with complex health care needs.

Patients with complex health care needs account for a high percentage of annual medical expenditures. Care management is a set of activities intended to improve patient care and reduce the need for medical services by helping patients and caregivers more effectively manage health conditions. This synthesis reviews the evidence on care management and its ability to improve patient care and reduce costs. Key findings include: care management can improve quality of care, although it takes time; studies that followed patients longer were more likely to reveal improvements. Care management's impact on cost reduction is less consistent. Programs that support patient transitions from hospital-to-home were the most successful because they reduced hospital readmissions. Care management within primary care settings may also generate savings. Elements of effective programs include: good identification of patients who could benefit from care management; specially-trained RN/care managers with low patient loads, working with physicians and a multidisciplinary team; and in-person patient contact. Finally, the current fee-for-service systems present barriers to widespread use of care management.

The Editorial Manager's Impact on the Publication Process of the Journal

The Editorial Manager's Impact on the Publication Process of the Journal

Case management programs in primary care.

To review the impact of case management programs on health care resource use; their impact on patient satisfaction, quality of life, and functional status (patient-centered outcomes); and their cost-effectiveness, we reviewed the English language literature utilizing the following MEDLINE and HealthSTAR headings: case management, patient care planning, patient-centered care, disease management, care management, and managed care programs. Bibliographies of relevant articles were also reviewed. Only randomized controlled trials were included. Data were extracted manually from relevant publications and are presented descriptively because formal, quantitative methods were not applicable. Nine studies met our inclusion criteria. Of the seven studies examining case management's impact on health resource use, only two found a positive effect. Both successful programs targeted patients with specified disease conditions and care was supervised by a medical subspecialist. None of the programs targeting general disease conditions or supervised by generalists reported a positive effect. All six studies examining patient-centered outcomes reported a positive impact. These effects were unrelated to the patient's conditions or the study personnel. Both studies examining clinical parameters found a positive impact. Only three studies examined costs; all reported nonsignificant cost savings. While case management programs offer theoretical benefits, few examples of successful programs were found. Positive effect was related to disease condition and specialty training of study personnel. Patient-centered outcomes were often improved upon but at unknown cost. Further multisite clinical trials are needed to define case management's role in our future health care system.

Determinants of divisional performance evaluation practices

I investigate factors affecting firms' uses of three types of performance metrics to evaluate division mangers: division accounting metrics, firm accounting metrics and firm stock price. Survey data reveal that division accounting metric use increases with the divisions' industry's price–earnings correlation and decreases with divisional growth opportunities; firm accounting metric use increases with the manager's impact on other divisions and decreases with growth opportunities and other managers' impact on that division; and firm stock price use increases with relative division size and the correlation between firm stock returns and market-wide returns.

The Effect of Supply Management on Dairy Productivity

Tweeten (1992) argues that the relative rate of productivity growth is a key determinant of the international competitiveness of an industry. As a result of the recently negotiated General Agreement on Tariffs and Trade (GATT) and North American Free Trade (NAFTA) deals, the competitiveness of the Canadian dairy industry is, for the first time, of direct concern to producers. In particular, the effect of supply management, or quotas on the amount of fluid milk each producer can sell, is of primary importance. Barichello (1981); Veeman (1982), and Schmitz (1983) each document the static welfare costs of supply controls, but little is known about supply management's impact on productivity growth, and hence competitiveness. Several recent studies compare the competitiveness of Canadian and U.S. dairy production. Barichello and Stennes (1991), Jeffrey (1992), and Price Waterhouse (1992) use measures of financial cost and partial productivity to arrive at conflicting conclusions -Jeffrey, and Barichello and Stennes finding Canadian costs significantly higher than those in the U.S., with Price-Waterhouse concluding that little or no difference exists. Partial productivity measures, such as milk yield per cow, are misleading indicators of competitiveness due to differences in input prices, input usage levels, and herd sizes, among other reasons. Financial cost comparisons are distorted by input subsidies and the capitalization of policy rents into fixed input prices. Furthermore, these studies provide only a static 'snapshot' of the state of competitiveness of the Canadian dairy industry and do not capture the dynamism of genetic and technological change in dairy. This study determines the effect of supply management on investment and total factor productivity growth in the Alberta dairy industry. Treating quota licenses as 'quasi-fixed' inputs in a multi-variate, cost-of-adjustment investment framework, an econometric model of investment demand estimates the effect of introducing quotas on the rate of adjusting all other

ENACTMENT IN MANAGERIAL JOBS: A ROLE ANALYSIS*

ABSTRACTResearch into managerial jobs and behaviour has been appropriately criticized for being acontextual and atheoretical. Hales (1986) suggested that role theory could provide one suitable theoretical framework. This article assesses the merit of that suggestion and then develops it by proposing a theoretical model of the antecedents of a manager's impact on the expectations held by others that partially define the job. the analysis integrates research from the fields of managerial behaviour, leadership dyads, symbolic interactionism, and idiosyncratic jobs to produce a more comprehensive model of the determinants of ‘expectation enactment’in managerial jobs. It brings an enactment or ‘emergence’perspective to the field of managerial jobs and behaviour that is consistent with recent developments in other parts of the organizations and management studies literature. Implications for future research are discussed.

The Booming Business of Management Education in Russia

Management education is a booming business in Russia these days, with more than 1,000 business schools and training centres having been established in the past couple of years in Moscow alone. Focuses on the way management education is evolving in Russia. First presents an overview of the management education system that existed during the communist period as background. Follows with a discussion of how political, social and economic changes have influenced management education since 1988. Next presents the latest developments in management education. Topics include the types of business schools which have been created, as well as the characteristics of their faculty, programmes and curricula and teaching methodologies. Concludes with a discussion of the future of management education, and presents a pessimistic and an optimistic scenario of the potential impact of management education on the economy, politics and society in the new Russia.

The Purchasing Manager's Impact On The Environment

The Purchasing Manager's Impact On The Environment