Management Technology Adoption Research Articles

Customer Complaint Management and Smart Water Technology Adoption Among Community Water Systems

Customer Complaint Management and Smart Water Technology Adoption Among Community Water Systems

Property Management Technology Adoption in the Short-Term Housing Rental Market

Property Management Technology Adoption in the Short-Term Housing Rental Market

Linking Customization Capability with CRM Technology Adoption and Strategic Alignment

Building on contingency theory and the input–process–output model, this paper investigates the relationships between customer relationship management (CRM) technology adoption, customization capability, CRM effectiveness, and strategic alignment. By surveying senior managers of customized service projects from 288 information technology service firms in Taiwan, we find that CRM technology adoption has a positive relationship with customization capacity, which is, in turn, positively correlated with CRM effectiveness with the correlation being moderated by strategic alignment. This study suggests that CRM marketing and operational technologies can enhance CRM effectiveness via customization capability. This study also uncovers approaches to achieving enhancement.

Interplay among blockchain technology adoption strategy, e-supply chain management diffusion, entrepreneurial orientation and human resources information system in banking

PurposeTo empirically study the direct and mediating relationships between blockchain technology adoption strategy (BCTAS), electronic supply chain management diffusion (eSCMD), entrepreneurial orientation (EO) and human resources information system (HRIS) in Egyptian banks. This paper aims to connect the dots and show the relationships linking these related constructs after the emergence of this breakthrough blockchain technology.Design/methodology/approachThe authors have undertaken a thematic review of relevant multidisciplinary business management literature and then developed a conceptual model. This model was examined through adopting a mixed-methods approach, through which 300 quantitative questionnaires were filled by information technology (IT) staff at 12 banks in Egypt utilising a snowball sample. Besides, 20 qualitative interviews were carried out with international and Egyptian blockchain experts for exploratory and explanatory purposes. The suggested hypotheses were tested using structural equation modelling.FindingsThe results revealed that EO affects positively and significantly BCTAS and HRIS. BCTAS affects positively and significantly both HRIS and eSCMD. Concerning the linkage between external/supply chain and internal/organisational information diffusion, HRIS has a positive and significant effect on eSCMD. The direct EO–eSCMD relationship is not supported. Yet, indirectly, BCTAS mediates significantly EO–eSCMD and EO–HRIS relationships. Further, HRIS mediates significantly the indirect BCTAS–eSCMD relationship.Practical implicationsThe findings of this research shed light on the benefits and challenges of adopting BCTAS within emerging markets in general and Egyptian banking in specific, which can support an effective and efficient decision-making process undertaken by strategic and functional banking managers with EO in similar emerging economies.Originality/valueConceptually and empirically, it is the first article that investigated direct and mediating EO–BCTAS–HRIS–eSCMD relationships in a promising banking industry of an emerging market. It solved an interdisciplinary research puzzle by piecing together the relevant contemporary literature on production, operations and SC management, entrepreneurship, HR management and strategic technology adoption.

Comparing technology acceptance of K-12 teachers with and without prior experience of learning management systems: A Covid-19 pandemic study.

Covid‐19 pandemic has caused a massive transformation in K‐12 settings towards online education. It is important to explore the factors that facilitate online teaching technology adoption of teachers during the pandemic. The aim of this study was to compare Learning Management System (LMS) acceptance of Finnish K‐12 teachers who have been using a specific LMS as part of their regular teaching before the Covid‐19 pandemic (experienced group) and teachers who started using it for emergency remote teaching during the pandemic (inexperienced group). Based on the Unified Theory of Acceptance and Use of Technology framework, a self‐report questionnaire was administered to 196 teachers (n experienced = 127; n inexperienced = 69). Our findings showed no difference between the two groups of teachers in terms of performance expectancy, effort expectancy, LMS self‐efficacy and satisfaction. However, the experienced group had higher behavioural intention to use LMS in the future, reported receiving higher online teaching support and displayed higher online teaching self‐efficacy in terms of student engagement, classroom management, instructional strategies and ICT skills. For the experienced group, the most significant predictor of satisfaction with LMS was performance expectancy whereas for the inexperienced group, it was the effort expectancy. In terms of behavioural intention to use LMS in the future, the most significant predictor was the performance expectancy for both groups. Further, support was also a significant predictor of behavioural intention for the inexperienced group. Overall, our findings indicate that teachers should not be regarded as a unified profile when managing technology adoption in schools.

A Systematic Review of Drivers of Sustainable Wastewater Treatment Technology Adoption

In this systematic review we explore the forces that encourage or hinder the adoption of wastewater treatment and/or management technology. Our literature search uncovered 37 sources that discuss these issues. Retrieved sources were then subjected to qualitative synthesis. We adopted a systems-theory perspective in analyzing the qualitative data and provide insights into the interaction between the political environment and societal and organizational systems. Our findings indicate that sustainable change can best be achieved through understanding the interaction between systems and their actual capability to meet the needs of related systems. Societal-level systems emerge as having the possibility to influence the political environment as well as organizations.

A Pathway for Sustainable Agriculture

Expanding populations, the impacts of climate change, availability of arable land, and availability of water for irrigation collectively strain the agricultural system. To keep pace and adapt to these challenges, food producers may adopt unsustainable practices that may ultimately intensify the strain. What is a course of technological evolution and adoption that can break this cycle? In this paper we explore a set of technologies and food production scenarios with a new, reduced-order model. First the model is developed. The model combines limitations in the sustainable water supply, agricultural productivity as a function of intensification, and rising food demands. Model inputs are derived from the literature and historical records. Monte Carlo simulation runs of the model are used to explore the potential of existing and future technologies to bring us ever closer to a more sustainable future instead of ever farther. This is the concept of a moving sustainability horizon (the year in the future where sustainability can be achieved with current technological progress if demand remains constant). The sustainability gap is the number of years between the present and the sustainability horizon. As demand increases, the sustainability horizon moves farther into the future. As technology improves and productivity increases, the sustainability horizon is closer to the present. Sustainability, therefore, is achieved when the sustainability horizon collides with the present, closing the sustainability gap to zero. We find one pathway for water management technology adoption and innovation that closes the sustainability gap within the reduced-order model’s outputs. In this scenario, micro-irrigation adoption, minimal climate change impacts, reduced food waste, and additional transformative innovations such as smart greenhouses and agrivoltaic systems are collectively needed. The model shows that, in the absence of these changes, and continuing along our current course, the productivity of the agricultural system would become insufficient in the decade following 2050.

Heterogeneity in the productivity of sugar-energy mills in Brazil

The development of biofuels in Brazil, and particularly of ethanol as a sustainable energy source, has enabled the strengthening of the national sugar-energy industry. The objective of this study is therefore to evaluate the evolution of the productive efficiency of sugar-energy mills in Brazil during the period of 2006 to 2015, using data envelopment analysis and the Malmquist index and its decompositions. Our results indicate that no single nor well-defined pattern of efficiency or productivity existed among the mills in the industry during the period under study; instead, we found the industry to be heterogeneous in terms of management practices and technology adoption. Furthermore, we found that differences between mills intensified over the period, and that technologically poor mills with low levels of efficiency coexisted among efficient mills employing modern management practices and technologies. Finally, we found that productivity decreased, yet varied considerably over the analyzed period.

Millennials' adoption of personal financial management (PFM) technology and financial behavior

AbstractThis paper uses the Technology Acceptance Model to analyze the factors associated with personal financial management technology (PFM) adoption among millennials and extends the analysis to understand how PFM adoption is associated with financial behavior. Data from the 2018 National Financial Capability Study was used for this analysis. Evidence suggests that millennials engaging in digital side hustles, such as Uber or Lyft, are significantly more likely to adopt PFM technology. Individuals experiencing higher financial pressure or exhibiting higher financial confidence are more likely to adopt PFM technology. After extending the analysis to include financial behavior, heavy adopters of PFM technology are more likely to own an emergency fund, payoff their credit card in full every month, own a retirement account, own an investment account, save for retirement, and own a will. Surprisingly, heavy adopters of PFM are also more likely to spend more than they earn and experience overdrafts.

COVID-19 Pandemic Triggers Telemedicine Regulation and Intensifies Diabetes Management Technology Adoption in Brazil.

COVID-19 Pandemic Triggers Telemedicine Regulation and Intensifies Diabetes Management Technology Adoption in Brazil.

Innovative Extension Methods in the U.S. to Promote Irrigation Water Management

HIGHLIGHTSUniversity extension has been playing a larger role, serving a larger number of irrigated farms.Extension programs in irrigation water management (IWM) have been transitioning away from lectures and field tours as the primary means of knowledge transfer.New IWM programs focus on experiential learning, development of practitioner networks, and industry participation.Abstract. Promotion and adoption of irrigation water management (IWM) technology, tools, and best management practices are important as water availability concerns are addressed. Traditional extension programs have relied on lecture presentations, field tours, fact sheets, and on-station demonstrations to promote IWM practices and tools. However, these platforms tend not to provide the experience and opportunity for growers to identify and become comfortable with innovative solutions, such as new technology. To address these challenges and to appeal to an ever-changing client base, innovative and locally relevant extension and outreach programs have been devised to engage and educate growers. This article describes some of these programs that extend beyond previous traditional programs to connect growers with IWM. Keywords: Demonstrations, Experiential learning, Grower competition, Outreach, Practitioner networks.

Increasing the Productive Potential of an Ultisol using Cover Crops and Organic and Mineral Fertilization

Abstract The occupation of sandy soils in Brazil has occurred with poor adoption of management technology, which has caused its degradation. The recovery of organic matter, particularly when growing annual plants and cover crops, with mulch residue allows the maintenance of the productive potential of these soils. Thus, the shoot dry mass production (SDMP) of winter cover crops was evaluated in an Ultisol under no-tillage system and in rotation with soybean and maize using 0, 2, 4 and 8 t ha-1 year-1 of poultry litter, mineral fertilizer exclusively and 2 t ha-1 year-1 of poultry litter associated with a half-dose of mineral fertilizer. The experimental design included randomized blocks with four replicates. The use of poultry litter increased the SDMP of the cover crops; the production was relatively high when high doses of poultry litter were applied; on the other hand, the yield of SDMP and grain was limited by the exclusive use of mineral fertilizer. Organic matter and nutrient status improvement by cover crops were one of the reasons for the increase in soybean and maize grain yields.

스마트공장 도입의 효과와 정책적 함의 (Smart Factory: Economic Impacts and Policy Implications)

스마트공장 도입의 효과와 정책적 함의 (Smart Factory: Economic Impacts and Policy Implications)

Hospital Administration Management Technology Adoption; A Theoretical Test of Technology Acceptance Model and Theory of Planned Behavior on HAMT Adoption

This paper focused on broadening users and HAMT technology elite knowledge on the adoption of Hospital Administration Management System Technology base on the amalgamation of Theory of Planned Behavior and Technology Acceptance Model. In regards to this, 236 questionnaires were distributed to health professionals out of which 200 were recouped. The 200 Health Professionals were from different hospitals and clinics for this paper, the makeup of the population sample consist of Nurses, Doctors, and Administrative staff as they form the majority users of HAMT. Every institution needs reliable information or data to operate successfully, it is, therefore, worthwhile to say that information or data on hand has a significant influence on the outcome of treatment of patients. The results of the study fascinatingly demonstrate the significant factors of HAMT adoption and the impact of each delineated element. The outcomes established that the majority of health workers will adopt HAMT base on their Perceived Usefulness, Perceived Ease of Use, Attitude, Subjective Norms and Subjective.

English

A research was conducted using primary data for the year 2012 obtained from randomly selected 120 vegetable farmers using pre-tested semi-structured interview schedule. Nalang and Salang VDCs of Dhading district in Nepal were purposively selected for the study. Different variables were fed to probit regression model to identify and quantify the major factors affecting the adoption of sustainable soil management technology. Overall, the model predicted 85.76%of the sample correctly. The findings of the study revealed that number of economically active family members, household head education, livestock holding, membership in farmer's group and credit availability affects positively whereas, age of household head affects negatively in the adoption of sustainable soil management technology. A unit increased in economically active family members, years of education and livestock standard unit would increase the probability of adoption of technology by 21.3, 5.8 and 7.6% respectively. Likewise, if farmers were made member in the groups and credit made available, the probability of adoption of technology would increase by 46.2 and 46.3% respectively. But a unit increased in the age of household head would decrease the level of adoption by 1.4% indicating old aged farmers do not adopt innovative technologies in agriculture. Key words: Nepal, adoption, probit, sustainable soil management, vegetable. &nbsp

Does gender matter in the adoption of push-pull pest management and other sustainable agricultural practices? Evidence from Western Kenya

This paper examines whether there is a difference in the adoption of push-pull pest management technology (PPT) and other sustainable agricultural practices (SAPs) on field-plots managed by males or females and those that are jointly-managed by males and females using plot-level and gender disaggregated data from Western Kenya. The econometric results suggest that there was no gender heterogeneity in the adoption of PPT after controlling for the manager of the field-plot and plot characteristics. However, gender differences in the adoption pattern of some other SAPs were evident. Jointly-managed plots were more likely to receive animal manure and soil and water conservation measures compared to male-managed and female-managed plots. We did not find any gender differences in the adoption of maize-grain legume intercropping, crop rotation, fertilizer use and improved maize seeds. The analysis further showed a significant correlation between PPT and other SAPs, suggesting that the adoption of agricultural technologies is interrelated. Lack of evidence on gender differences suggests that promotion and dissemination of PPT can be supported equally for male and female cereal farmers. Wider adoption can be achieved through promoting awareness of the technology and offering training through field days.

Psychosocial barriers and facilitators for area-wide management of fruit fly in southeastern Australia

Social mechanisms underpinning collaborative approaches to pest management are as important as the biological control of the pest. To facilitate the success of an area-wide management approach, social factors need to be understood and addressed. This study qualitatively analyses social, psychological and institutional barriers and facilitators for the widespread adoption of area-wide management of Queensland fruit fly, and attitudes towards the use of sterile insect technology. Interviews were conducted (N = 35) with fruit growers, industry representatives, agronomists, government representatives and community leaders from across the dominant horticultural regions of southeastern Australia. Transcripts were analysed and compared based on thematic organisations. Growers and stakeholders expressed high acceptance for area-wide management of Queensland fruit fly and the use of sterile insect technology. However, participants reported limited knowledge of both area-wide management and sterile insect technology. Factors found to facilitate acceptance were perceptions of increased market access, increased social awareness, operationalising community champions and value chain actors, as well as dissemination of credible scientific evidence. Trust in those individuals advocating area-wide management and sterile insect technology, and interpersonal trust between neighbours, was also seen as an important factor affecting adoption of area-wide management and sterile insect technology. Barriers to acceptance included perceptions of costs and ongoing funding needs, lack of knowledge, apathy towards control of Queensland fruit fly, compatibility of area-wide management and sterile insect technology with current practices and a lack of social cooperation amongst growers. The data show a need to increase growers’ awareness of costs and benefits associated with Queensland fruit fly control and an understanding of the direct and indirect consequences of their own on-farm behaviours with respect to control. This study is the first to use a psychological lens to explore and distil grower and stakeholder attitudes towards a cooperative management approach for a pest of national significance. Results provide insight into beliefs that guide underlying biosecurity decision-making and can help improve uptake of other area-wide control techniques.

Fostering partner relationship management in B2B ecosystems of electronic media

PurposeThis paper aims to discuss relationship management in business-to-business (B2B) ecosystem of electronic media. The goal of this research is twofold. First, the goal is to understand and model the impact of customer relationship management technology adoption on B2B relationships. Second, the authors investigated how trends in e-business and partner relationship management (PRM) affect partner relationship quality in public broadcasting.Design/methodology/approachThis study deals with the impact that relationship capability, relationship fulfillment, operational PRM, analytical PRM, social PRM and readiness to adopt new e-business models produce on relationship quality of a public broadcaster. The research was conducted on a testing sample of 78 participants. All the participants were representatives of the Serbian public broadcaster’s business partners.FindingsResults revealed that relationship capability, analytical and social PRM have a significant impact on relationship quality. In addition to this, the survey suggested that activities such as organizing social events, developing new services, personalization and tailoring of services could improve PRM outcomes.Practical implicationsThe results aim to help practitioners to enhance their relationships with stakeholders and maximize the total outcomes of those relationships. Specifically, managers and practitioners doing business in the field of electronic media could benefit from the presented results.Originality/valueSignificance of the paper is reflected in the fact that it analyzes innovative concepts and technologies. Conclusions and recommendations put forward in the paper could serve as a good basis and framework for other public broadcasters, particularly for those from the developing countries.

Knowledge management technology: human-computer interaction & cultural perspective on pattern of retrieval, organization, use, and sharing of information and knowledge

Knowledge Management (KM) implementation is as much a challenge as it is a great opportunity for businesses worldwide in several sectors. The controversy over its worthwhile application persists among practitioners and scholars, with claims having arisen that business opportunities and performance are enhanced through KM adoption. Conversely, challenges regarding effective implementation of KM concerning individuals’ behaviors, beliefs, and practices prompt significant questioning regarding its complex basis: individual-technology-process-production. The purpose of this work is to shed light on some perspectives for the effective adoption of knowledge management technology, the consolidation of a favorable and aligned organizational culture, and patterns of use and retrieval of information in organizations. This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful KM implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions. It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge (the intellectual capital) and optimization of decision making and business performance.

The delicate balance: Managing technology adoption and creation in multinational affiliates in an emerging economy

From a perspective of the resource-based view, this paper analyses the inter-connection between technology adoption and creation in affiliates of multinational enterprises (MNEs) in an emerging economy. Operating below the international technological frontier, multinational affiliates are more motivated to adopt technologies already existent from their MNEs than create new technologies, as the former already gives them competitive advantages over local firms. When technology creation is required, multinational affiliates will adopt further technology-based resources from their MNEs as they are unavailable in an emerging economy. As a result, technology adoption is a necessary but not sufficient condition for multinational affiliates to conduct technology creation. Given that networks are particularly important for working around institutional voids in the context of an emerging economy, this paper also investigates the different roles of R&D support from internal and external networks of multinational affiliates in technology adoption and creation. Hypotheses are tested and partially supported based on unique data from 465 multinational affiliates in China.