Success Of Management Systems Research Articles

Evaluating the Success of Learning Management Systems using the EESS Model and Expected Confirmation Theory

E-learning and LMS (Learning Management Systems) have been implemented in most universities to modernize learning and assist in the learning process of university students. This study aims to explore the factors that can be used to measure e-learning system success using the EESS (Evaluating E-learning System Success) model and Expectation and Confirmation Theory (ECT). A quantitative research method was employed, using questionnaires to collect data on users’ perceptions of LMS. The collected data were then statistically analyzed using the PLS-SEM method with SmartPLS 3.2.9. Results revealed that out of 29 hypotheses, 16 were accepted and 13 were rejected. A novel discovery was that ECT can be implemented in the EESS model. Three hypotheses involving expectation confirmation had p-values of 0.001, 0.000, and 0.000, indicating significant roles. The study concluded that incorporating expectation confirmation quality into the EESS model enhances its effectiveness by providing a comprehensive perspective.

Determinants of Electronic Customer Relationship Management (E-CRM) Systems in the Nepalese Insurance Sector

E-commerce has revolutionized the global shopping landscape, especially among younger generations, by providing unprecedented convenience and accessibility. This shift has transformed traditional retail, enabling consumers to easily find, compare, and purchase products online. The internet has created a centralized platform that brings together competitors and consumers, opening new avenues for product and service promotion. Customer relationships are crucial in customer focused marketing, with Customer Relationship Management (CRM) leveraging customer data to enhance promotions. The evolution from e-CRM to CRM highlights the growing emphasis on customer relationships to establish competitive power. This study investigates the impact of trust, privacy, reliability, responsiveness, and customer satisfaction on the success of electronic customer relationship management (E-CRM) systems in the Nepalese insurance sector. Based on primary data from 393 respondents in the Nepalese insurance sector, the study employs descriptive statistics, correlations, and regression analysis. Data are collected using Google Forms The results show that privacy, reliability, responsiveness, trust, and customer satisfaction are positively correlated with the success of E-CRM systems. Higher levels of these factors lead to greater success in E-CRM systems within the Nepalese insurance sector.

Enhancing educational continuity: exploring factors affecting the success of learning management systems in Dubai higher education

Enhancing educational continuity: exploring factors affecting the success of learning management systems in Dubai higher education

Exploring Knowledge Management System Success Factors: Evidence from an Indonesian State-Owned Enterprise Corporation

Exploring Knowledge Management System Success Factors: Evidence from an Indonesian State-Owned Enterprise Corporation

СИСТЕМА ТЕХНОЛОГИЧЕСКОГО МЕНЕДЖМЕНТА В РОССИЙСКИХ И ЗАРУБЕЖНЫХ НЕФТЕГАЗОВЫХ КОМПАНИЯХ

The paper analyzes technological management systems in oil and gas companies, compares approaches and methods of process management in Russia and abroad. The basic principles and tools used for effective management of technological processes in the oil and gas industry are highlighted. The author identifies the key factors influencing the success of technology management systems, such as innovative approaches, the quality of personnel, the level of automation and the introduction of modern information technologies. The main challenges and trends in the field of technology management are also analyzed, including the need to comply with strict safety standards, resistance to changes in the energy market and environmental sustainability requirements.

Learning management systems success in the Covid-19 post-pandemic blended learning context: Empirical evidence from a Brazilian engineering school

Learning management systems success in the Covid-19 post-pandemic blended learning context: Empirical evidence from a Brazilian engineering school

Faktor-Faktor Yang Mempengaruhi Kinerja Organisasi Bawaslu Republik Indonesia

This research examines the factors that influence the performance of Bawaslu RI, namely using organizational culture variables, change management and information system success. This research uses descriptive analysis and the Structural Equation Modeling (SEM)-Lisrel statistical method. Data was collected from questionnaires distributed and returned from 325 Bawaslu members in Indonesia as respondents. The results of the study show that organizational culture, change management and the success of information systems have a positive and significant effect on the performance of Bawaslu RI.

АНАЛІЗУВАННЯ РІВНЯ РОЗВИТКУ СИСТЕМИ УПРАВЛІННЯ БІЗНЕС-ПРОЦЕСАМИ НА ОСНОВІ РЕФЛЕКСИВНОГО ПІДХОДУ

Researching the level of development of a business process management system based on a reflexive approach is important for several key reasons. Firstly, the research allows for the assessment of how effectively the implemented system is managing business processes. This helps identify needs for improvement and understand which aspects require the most attention. Secondly, the reflexive approach entails continuous analysis and adjustment of strategy. Researching the level of development of the business process management system helps companies adapt their strategy to changes in the internal and external environment. Thirdly, risk analysis is an important component of reflexive management. Research allows for the identification of potential risks associated with the business process management system and the development of strategies to manage them. Therefore, researching the level of development of a business process management system based on a reflexive approach is an important strategic activity that contributes to the success and sustainable development of enterprises in the modern business environment. Based on the analysis of empirical data from Ukrainian and foreign companies, we conclude that the modern business process management system requires a deep understanding and integration of elements such as corporate culture, leadership, technological development, and continuous improvement. It is argued that the success of business process management systems based on a reflexive approach largely depends on the creation of clear corporate structures characterized by adequate subordination and the absence of internal contradictions. It is demonstrated that key success factors in management include innovation, creativity, and the development of personnel policies based on principles of flexibility and adaptability. It is argued that important features of modern business process management system development include the use of systematic monitoring, active stakeholder engagement, effective risk management, and increased corporate responsibility. Taken together, these elements contribute to increased management efficiency and organizational adaptability to changes in the dynamic business environment.

Enhancing Educational Continuity: Exploring Factors Affecting the Success of Learning Management Systems in Dubai Higher Education

Enhancing Educational Continuity: Exploring Factors Affecting the Success of Learning Management Systems in Dubai Higher Education

СИСТЕМИ УПРАВЛІННЯ БЕЗПЕКОЮ І ЗДОРОВ’ЯМ НА РОБОТІ У КОНТЕКСТІ ISO 45001:2018

The main task of safety and health at work (OSH) is to protect the most important thing we have, the health of each of us. Employers have the ability to anticipate and prevent risks by properly implementing an occupational health and safety management system.In connection with accidents at work, in recent years both in our country and around the world, permanent OSH management systems have begun to be used. The purpose of these management systems is to make occupational health and safety activities simpler, clearer and easier to implement in the workplace, to help create a more effective prevention system and to ensure the effective participation of all employees, regardless of their level in the enterprise structure. Thanks to this, it is possible to reduce the number of accidents at work and occupational diseases, to continue scientific research on occupational health and safety, and to create an environment that will help improve the level of development of the country. The purpose of this study is to demonstrate the benefits of OSH systems that can provide workers, businesses, and industries with ways to reduce occupational injuries and illnesses. For this purpose, a detailed review of the literature is conducted and the obtained results are comprehensively evaluated. The main task of the article is to describe the history of safety management systems to determine the state of implementation of the ISO 45001 system. Next, the article describes the ISO 45001 standard from the perspective of the PDCA Cycle and describes the benefits and importance of the implementation of the ISO 45001 standard.ISO 45001:2018 contains more requirements compared to previous editions of OHSAS standards. However, at the same time, it gives more freedom in their imple-mentation. The formulation of the standard can be considered a step forward ‒ it is clear and reflects the current situation in the business environment. Its structure is compatible with other management systems, in particular with the ISO 9001:2015 quality mana-gement system and the ISO 14001:2015 environmental management system. All three management standards have the same structure of sections, which allows you to create an integrated system of quality, environment, occupational health and safety management.The success of OSH management systems depends on the leadership, commitment and participation of all levels and functions of the organization; allocation of necessary resources, policies and goals in the field of occupational health and safety; compliance with legal and other requirements; effective management of safety risks; strict moni-toring; assessment of the effectiveness of the OSH management system; and integration of this system into the enterprise's business processes.Keywords: safety; management; ISO 45001; health; injuries, OSH

Examining learning management system success: a multiperspective framework

Examining learning management system success: a multiperspective framework

The Influence of Principal Leadership and Teacher Commitment on Student Learning Achievement at Ayer Tena Secondary, Ethiopia

Principal leadership is a major factor for the success of administrative, management and academic systems in schools. This is because the leadership of the school principal has a strong influence on communication between school managers, to the form of decision making. Of course, principals and teachers must co-exist in achieving learning goals. This study aims to examine the influence of principal leadership and teacher commitment on student learning achievement at Ayer Tena Secondary School, Ethiopia. This study used a quantitative approach, collecting data through questionnaires, questionnaires, and document studies. Furthermore, the research data will be processed using SPSS version 20. The results of this research conclude that the influence of the principal's leadership and teacher commitment on student learning achievement can be said to be good, as seen from the managerial rules implemented by the school starting from managing the commitment of teachers and students, to managing all school activities and detailed learning activities supported by very adequate learning facilities. It should take time to catch up in terms of learning loss. However, the school community, including the principal, teachers and students, have a strong commitment to catching up with what has happened.

The Paradoxical Impact of Information Privacy on Privacy Preserving Technology: The Case of Self-Sovereign Identities

Advance of digital technologies brings great benefits but takes users at risk of the dark sides of the internet. Preventive mechanisms and privacy-preserving solutions could overcome this challenge. As such, self-sovereign identities (SSIs) provide users with increased control over personal information. However, users neglect their privacy in favor of the most convenient solution. In this paper, we empirically examine how information privacy influences adoption of SSIs. Our results contradict the existing theory that privacy is critical to the success of identity management (IdM) systems. Analogous to the privacy paradox, the study does not lend empirical support that perceived privacy has an impact on the adoption of an SSI. On the contrary, these findings contradict the prevailing view of privacy as a key factor for IdM systems and contribute to knowledge on privacy and adoption behavior.

Understanding the Impact of a Learning Management System Using a Novel Modified DeLone and McLean Model

Due to the evident importance of e-learning in education, the number of e-courses and systems delivering various services has exploded. Thus, evaluating e-learning systems is critical to ensuring their successful delivery, practical use, and beneficial effects on learners. Therefore, this study aims to evaluate the success of learning management systems using the modified DeLone and McLean model. A survey involving 239 in-service vocational teachers evaluated the research model. Statistical analysis was used to examine the hypotheses, specifically linear regression analysis. The results of the nine proposed hypotheses indicate that two had an insignificant relationship: information quality on user satisfaction (H5) and system quality on use (H7). The finding shows that the proposed model may give an alternative point of view to the LMS evaluation.

Evaluating Electronic Customer Relationship Management System Success: The Mediating Role of Customer Satisfaction

This study evaluated the relationships among variables in electronic customer relationship management (e-CRM) success. The purpose of this paper is to examine the effect of technological readiness, privacy, COVID-19, customer pressure, trust, level of service quality, and customer satisfaction. Quantitative research methods were applied in examining the causal associations among the primary variables of the study. We used a sample approach called purposive sampling. Data was obtained from 390 completed questionnaires collected from employees, who took part in CRM technology activities, working in Jordanian firms. Data was analyzed via AMOS software version 22, and hypotheses were examined by applying structural equation modelling (SEM). Results revealed that technological readiness, COVID-19, customer pressure, and customer satisfactions had a positive effect on e-CRM success system. Moreover, the study showed that technological readiness, privacy, and level of service quality positively affected customer satisfaction. Additionally, the mediation of customer satisfaction on the association between trust and success of e-CRM system, and also between level of service quality and e-CRM system success, was demonstrated. Practical implications: In practice, this study can help managers and practitioners in implementing e-CRM systems. Moreover, it can drive further empirical studies on the relations among technological readiness, privacy, COVID-19, customer pressure, trust, and level of service quality, besides customer satisfaction. Only few studies had looked into the variables in the success of e-CRM system, in emerging industries of developing countries, specifically, among technological readiness, privacy, COVID-19, customer pressure, trust, level of service quality, and customer satisfaction. These gaps were addressed in this study. The current model is also relatively constrained, so it may be expanded in further studies. For instance, the construct of culture might be incorporated to the model to make it more thorough in its examination of the topic at issue.

A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management

New technologies are making industries and firms alter their main processes into digital processes for realizing sustainable marketing objectives in the digitalization age. Therefore, Electronic Customer Relationship Management (E-CRM) has become very important as the newest term in the customer-oriented organization. This paper tries to propose a model to examine the effect of buyer behaviors, consumer-driven innovation, product lifecycle management, and customer feedback management on the success of E-CRM. Structural Equation Modeling (SEM) was utilized to analyze the paths of the proposed method, and research data are collected and evaluated using SMART PLS 3.2. The study sample includes 330 participants, with a useful 85% response rate. Current research meaningfully supplies learning and literature by focusing more on the performance of E-CRM systems, examining the related important aspects, and applying advanced statistical analysis techniques. The outcomes indicated that buyer behaviors and consumer-driven innovation positively affect the customer feedback management and success of E-CRM. Besides, the outcomes illustrated that the function of product lifecycle management on customer feedback management was significant. Organizations can obtain competitive advantages from the increased effectiveness of the E-CRM. By identifying the aspects of a successful E-CRM, managers can effectively improve appropriate strategies in addressing the organization's customers.

Learning management system success: the role of student experience explored

Learning management system success: the role of student experience explored

Learning management system success: the role of student experience explored

Learning management system success: the role of student experience explored

Do governmental, technological and organizational factors influence the performance of financial management systems?

PurposeThe critical issue in financial management is investigating the role of government in an organization's economy. Governmental facilities, loans and long-term financial plans may affect the performance of financial management systems. Financial management systems may be affected by various other factors, such as organizational, technological and governmental factors. Studying and investigating the influence of organizational, technological and governmental factors on financial management systems' performance is the primary goal of this paper.Design/methodology/approachFinancial management has always been affected by the increasing role of technology. Also, the use of financial software, the entry of computer-based computing and math planning are examples of technology entry to financial management that has led to changes in recent years. Data were collected from the insurance offices through a questionnaire. Distributed questionnaires were conducted on a Likert scale. The causal model has been appraised by the structural equation modeling (SEM) method that has been utilized to assess the validity and reliability of the model. The software has been used to evaluate the questionnaire, and the hypotheses of the research are evaluated using SPSS 22 and SMART-PLS software.FindingsThe results showed that organizational, technological and governmental factors directly affect financial management systems' performance. For this reason, the role of organizational, technological and governmental factors on the success of financial management systems in insurance companies must be considered for decision-making in the future.Research limitations/implicationsThis study includes some restrictions required to be examined in assessing the outcomes. First, sample research was selected from the managers of the insurance offices in Harbin, China. So, the sample size is not big, and the generalization of the results is limited. Second, the current research might have ignored other variables, which affect the performance of financial management systems. Future researchers intend to investigate the impact of investments and projects on financial management systems' performance as a proposal. Nevertheless, the subsequent investigation can assess vital factors like investments and plans on financial management systems' performance.Practical implicationsThe research also includes insurance companies and all departments and individuals associated with financial management systems somehow.Originality/valueIn the current article, the performance of financial management systems is highlighted, and the method to resolve the issue has been utilized as an experimental example. This article's introduced model supplies a comprehensive framework to investigate the impact of organizational, technological and governmental factors on financial management systems' performance.

Moderating effects of academic involvement in web-based learning management system success: A multigroup analysis

While several educational institutions in India, in accordance to global practices, have adopted Web-Based Learning Management Systems (WLMS) to supplement classroom courses, it is largely seen that these WLMSs fail in their objectives, leading to little or no return on investments. The study aims to define the factors that affect students’ acceptance of a web-based learning management system and test the moderating effect of their academic involvement in the success of a WLMS. 477 valid questionnaires were collected from university/college students to empirically test the research model using the structural equation modelling approach. The results concludes that indirect and direct effects account for 49% of the variation in the intention to use, which is explained by technical system quality, information quality, educational quality, service quality of the technical support team and user satisfaction. High academic involvement moderates the impact of different service qualities of the WLMS on user satisfaction, intention to use the system, and success of the WLMS. Based on the findings, theoretical and managerial implications are discussed.