Process Management System Research Articles

Strategi Pemasaran dan Inovasi Produk dalam Keberlanjutan Bisnis: Studi Kasus UMKM di Masa Pandemi

Marketing and innovation strategies are the key to success inining a business, success determined by victory in the face of competition using established strategies to innovate with their business. Innovation in UMKM can be seen through three dimensions: process innovation, product innovation, and management system innovation. In this case product innovation becomes the most important part to improve UMKM performance. In its implementation, paying attention to the ideal time and how to innovate is an important thing when the entrepreneur will implement the necessary marketing strategy. Marketing startups and product innovations are the key to success inining a business, success is determined by victory in the face of competition using established strategies to innovate with the business. In the implementation of marketing strategies as well as product innovation should pay attention to the ideal time and how things innovate is important when the entrepreneur will implement the necessary marketing strategy.

Research on the Storage Process Management System Based on RFID

With the continuous development and complexity of the global supply chain, warehouse automation and intelligent technology have become the key means to improve the efficiency and accuracy. The application of radio frequency identification (RFID) in storage process management is discussed, Use RFID technology to manage the storage process, pretreatment the goods, and improve the overall logistics speed. At the same time, the visualization technology is used to monitor the status of the goods, The full state of cargo preprocessing to the end of the task is visible.

Соціальна політика як чинник забезпечення життєстійкості держави

In the conditions when Ukrainian statehood is facing the most serious challenge in its recent history, issues regarding state policy priorities in the social and economic sphere are becoming relevant. The goal of the article is to study the place and role of social policy in the process of ensuring the sustainability of the state. General scientific methods of analysis and synthesis, generalization, classification, system analysis, as well as a graphic method for visualization of the obtained results were used to form the main theses of the study. The work analyzes the modern scientific and theoretical platform and basic definitions of the concept of «sustainability», investigates the specifics and permanent context of the use of terms related to it — viability, stability and resilience, offers a systemic view of the state’s viability and identifies its components. Social policy is considered as an element of the management system of social processes, which directly affects the sustainability of Ukrainian society. At the current stage of development of the global economy, human is the main source of economic growth, and the quality of human potential is the key to the state’s competitiveness. Taking this into account, the importance of social and humanitarian policy is growing many times over. In economic policy, making a profit does not become a self-sufficient activity, instead the policy should be aimed at the person, unlocking the potential of the individual and forming the quality human potential of the state. Therefore, when assessing social policy, one should remember the value of a person, in particular the economic one, and the need for appropriate investments — in safety, health care system, and improving working conditions for the development of this resource. The work highlights the main elements of the state’s sustainability, shows the connection between its higher-level elements, such as the sustainability of the economy and the sustainability of society. It is in society — in the family, community, at the place of study — that the personality is formed and acquires a certain physical condition, education, professional skills and qualifications, and social connections. In this way, human and social capital is formed as a resource for the development of the economy and, accordingly, its stability and sustainability. At the same time, the economy generates material and financial resources that are necessary for both physical existence and development of an individual, as well as for the existence of society as a whole, in particular, social and engineering infrastructure facilities. The conducted analysis clearly demonstrates the importance of social policy as a social institution of sustainability in the state.

A novel integrated material flow cost accounting (MFCA)- IoT-lean management system approach to improving water use efficiency and reducing costs in the beverage industry

The purpose of this study is to present a novel approach of integrating Material Flow Cost Accounting (MFCA), Internet of Things (IoT) and lean management systems to improve water use efficiency and reduce costs in the beverage industry. The positive and negative product costs of water purification, syrup manufacture, concentrate mixing, and packing were analyzed. The MFCA analysis showed 78.5% positive and 21.5% negative product costs. The use of the Power BI application to display real-time positive and negative costs in each process, scenario modeling and simulation was able to promote water savings and cost reductions, as well as supporting factory team ideation for choosing one of three improvement plans: 1) RO flushing water recovery in water purification; 2) water conservation with automated pH correction at packaging warmer; or 3) wastewater treatment and reuse of the rejected RO brine. According to our two-scenario water conservation testing, an automation process could improve pH adjustment in the packaging process, while MFCA, IoT, and lean management systems could be applied to improve industrial water use efficiency, demonstrating the potential for sustainable water use. The beverage-industry case in the present study validated this approach, resulting in a 24.1% production rate increase and a 4.5% cost reduction of 71,010 THB savings per year.

Financial flow management of trading companies based on business process modeling

The issues of process approach implementation in enterprise financial flows management system have been highlighted. The stages of financial flows management within the framework of business processes model have been defined. The advantages of the balanced scorecard have been revealed. The approach to financial flows management based on business process models and their optimization methods has been proposed. The approach to enterprise process management is based on the Deming-Shewhart cycle. The strategic map has been considered as tools for process management and metrics control. The composition of balanced scorecard has been proposed, reflecting the dependence of profit, accounts receivable, and equity turnover rate on the key indicators of cost, fragmentation. and time of fulfilling tasks of the AS-IS and TO-BE business process models. The cause-and-effect relationships between the business processes tasks and a company’s financial performance have been considered. The paper presents the results of the analysis and visualization of the dynamics of change in indicators depending on business process model transformation. In order to reduce risks and increase the efficiency of implementing process optimization results, a number of simulation experiments have been conducted for a company actively developing online sales channels. Practical recommendations have been developed and changes in the key business process management system justified. The system effect from simulation modeling results implementation has been obtained.

Conversing with business process-aware large language models: the BPLLM framework

AbstractTraditionally, process-aware Decision Support Systems (DSSs) have been enhanced with AI functionalities to facilitate quick and informed decision-making. In this context, AI-Augmented Business Process Management Systems have emerged as innovative human-centric information systems, blending flexibility, autonomy, and conversational capability. Large Language Models (LLMs) have significantly boosted such systems, showcasing remarkable natural language processing capabilities across various tasks. Despite the potential of LLMs to support human decisions in business contexts, empirical validations of their effectiveness for process-aware decision support are scarce in the literature. In this paper, we propose the Business Process Large Language Model (BPLLM) framework, a novel approach for enacting actionable conversations with human workers. BPLLM couples Retrieval-Augmented Generation with fine-tuning, to enrich process-specific knowledge. Additionally, a process-aware chunking approach is incorporated to enhance the BPLLM pipeline. We evaluated the approach in various experimental scenarios to assess its ability to generate accurate and contextually relevant answers to users’ questions. The empirical study shows the promising performance of the framework in identifying the presence of particular activities and sequence flows within the considered process model, offering insights into its potential for enhancing process-aware DSSs.

Stroke nurse-led intravenous thrombolytic therapy strategy for ischemic stroke based on timeline process: A quality improvement program from China

ObjectiveEarly thrombolytic therapy for ischemic stroke within the therapeutic window is associated with improved clinical outcomes. This study investigated whether optimizing intravenous thrombolytic (IVT) therapy strategies for stroke could reduce treatment delays. MethodsTo reduce delays in IVT therapy for ischemic stroke, a series of quality improvement measures were implemented at a tertiary hospital in Hangzhou, Zhejiang Province, from June 2021 to August 2023, which included developing a timeline process management system, forming a nurse-led stroke process management team, providing homogeneous training, standardizing the IVT therapy process for ischemic stroke, and introducing an incentive policy. During the pre- (from June 2021 to February 2022, group A) and post- (from March to November 2022, group B1; from December 2022 to August 2023, group B2 [implementation of an additional incentive policy]) of the implementation the strategy, the door-to-computed tomographic angiography(CTA) time (DCT), CTA time, neurology consultation to consent for IVT, CTA-to-needle time (CNT), and door-to-needle time (DNT), the percentage of people who underwent CTA within 20 min, 15 min, and 10 min and DNT within 60 min, 45 min, and 30 min were collected and compared. ResultsFollowing the implementation of the standardized IVT process management strategy for stroke, the DNT for group B1 and group B2 were 30 (24, 44) min and 31 (24, 41) min, respectively, both significantly lower than the 46 (38, 58) min in group A (P < 0.001); the median DCT were both 13 min in group B1 and B2 lower than 17min in group A (P < 0.001); the median CTA were 12 min in Group B1 and 9 min in Group B2 lower than 14 min in group A (P < 0.05); similar results were observed during the neurology consultation to obtain consent for IVT and CNT. Compared with group A, the proportion of DCT ≤ 20 min, 15 min, and 10 min was higher in groups B1 and B2 (P < 0.05), and the same result was observed at DNT ≤ 60 min, 45 min, and 30 min (P < 0.05). However, the additional incentive policy did not significantly differ between Group B2 and Group B1. ConclusionsOptimizing IVT therapy for ischemic stroke is a feasible approach to limit the DNT to 30 min in ischemic stroke, significantly reducing delays within the therapeutic window and increasing the number of patients meeting target time segments. Additionally, generating a timeline for the IVT therapy process by scanning positioning QR codes was a significant breakthrough in achieving the informatization of IVT quality management for stroke.

Business Process Management System of a Retail Network Enterprise Based on Big Data Analysis Tools

Business Process Management System of a Retail Network Enterprise Based on Big Data Analysis Tools

ОПТИМІЗАЦІЯ ІННОВАЦІЙНИХ БІЗНЕС-ПРОЦЕСІВ В СИСТЕМІ УПРАВЛІННЯ ЛАНЦЮГАМИ ВАРТОСТІ

The article examines applied aspects of implementing the strategy of clustering the national economy based on the optimization of integrated value chains in the context of globalization challenges. The peculiarities of organizational-procedural and communicative-network support of business processes under the conditions of clustering of socio-economic systems are determined. The components of managing the processes of administration and implementation of the innovative potential of integrated production chains in the context of digital development and the format of optimization parameters were formed: intellectual capital; entrepreneurial potential; dominant technologies (level and possibilities of technology development in this area); industry localization (industry environment, market segments); information innovation infrastructure (environment of targeted integrated interaction). The evolution of the concept of integrated value chains in the context of their application in partnership activities of enterprises was considered, their mutual influence and combination, features and advantages were studied. The expediency of using the theory of digital business process management systems in business network structures and value chains is substantiated. The prospects for the use of integrated solutions are outlined, which allow creating a significant synergy of innovative network concepts, ensuring the overcoming of information asymmetry, and moving to an emergent level of business process management. Thus, the integrated value chain gradually expands from the production area to system processes in marketing, scientific and technical activities, financial support, sales process and service activities. A positive characteristic of this is the acquisition of invaluable experience in the systematic management of business processes and the implementation of innovative solutions to optimize the processes of increasing the value of enterprises in the strategic sector of the economy. Therefore, taking into account the current trends in the manifestation of innovative business processes in the digital administration system, one should possess the tools of the analog and digital management model when determining the profile of the business processes of filling the integrated value chain.

Organization and methodology of stress testing of banking risks

The paper identifies stress testing as an important tool that helps the NBU and banking institutions effectively manage risks. The importance of stress testing is determined by the possibilities of: assessing the stability of banks, identifying vulnerable places, increasing transparency and trust, preparing for crisis situations, improving policies and procedures. It has been proven that the effective conduct of stress testing allows: to ensure the stability of the banking institution, to identify vulnerabilities, to increase transparency and trust, to prepare for crisis situations, to improve policies and procedures. It was determined that the NBU plays a key role in conducting stress testing, providing supervision of the banking system and determining general approaches to assessing the stability of banks by establishing regulatory requirements, analyzing the results of stress testing, developing policies and recommendations for banks. It is shown that the main aspects of credit risk stress testing are: assessment of the impact on the credit portfolio, analysis of financial indicators, sensitivity to risks, development of preventive measures, capital planning, systematic approach to credit risk monitoring. The banking institution uses the results of stress testing to develop a strategy and business plan, risk management policies and procedures, and business recovery plans. The methodology of stress testing of credit risk, liquidity risk, interest rate risk of the bank book, market risk, and operational risk has been formalized, which should be carried out at least once a quarter. The purpose of stress testing and assumptions for developing stress scenarios for each type of risk are defined. Recommendations for improving the organization of the stress testing process have been developed. A set of measures to improve the mechanism of stress testing of banking activity risks is substantiated: development of unified methods and algorithms of stress testing, harmonization of national approaches with international standards, integration of stress testing into the risk management system, technological support and automation of processes, improvement of personnel qualifications.

Розробка та впровадження удосконалених методів управління бізнес-процесами підприємств торгівлі та апк

The study aims to identify methods of improving the management of business processes in trade and agricultural enterprises. Integration and transformational processes in the Ukrainian economy, high competition, pressure of crisis factors, and high unpredictability of changes in the external environment require Ukrainian trade and agricultural enterprises to search for new, more effective management methods constantly. New management methods should be aimed at strengthening the competitive advantages of trade and agricultural enterprises in the market and the stable operation of the enterprise from a strategic perspective. Therefore, one of the most problematic areas is reorienting trade and agricultural enterprises to a high-tech model of improvement and development of business processes. However, the potential benefits of improving the methods of managing business processes of trade and agricultural enterprises within the framework of implementing the development strategy are promising. It allows them to optimize their activity (economic efficiency) while considering future management specifics. The conducted analysis, which was thorough and comprehensive, made it possible to develop and systematize the criteria for evaluating the effectiveness of managing business processes of trade and agricultural enterprises based on the proposed algorithm in accordance with the goals of business processes and consumer requirements. The work has developed a methodology for evaluating and improving the effectiveness of business process management of trade and agro-industrial complex enterprises, which allows the evaluate the business processes of the enterprise of the correspondingly achieved level (effectiveness of business processes) and increases the efficiency of business processes of trade and agro-industrial complex enterprises relative to the industry and global levels (benchmarking of business processes). During the research, the technology of conducting benchmarking was improved, which allows for an increase in the effectiveness of business processes of trade and agricultural enterprises due to the inclusion of a stage for evaluating the effectiveness of the developed measures in the benchmarking process. Thanks to this, a toolkit is proposed to determine the effectiveness of business process management and its ranking based on Harrington’s verbal-numerical scale. The Harrington scale allows you to determine the effectiveness of business processes, considering the results that are obtained that fall into numerical intervals. The paper proposes using the method of analyzing hierarchies to obtain the most reliable value of the performance indicator of the business process management system of trade and agricultural enterprises. Keywords: business process management, assessment criteria, business process performance, business process benchmarking.

RESEARCH OF BUSINESS PROCESS MANAGEMENT SYSTEMS FOR INNOVATIVE DEVELOPMENT OF E-COMMERCE IN THE CONTEXT OF DIGITALIZATION OF ENTERPRISE ACTIVITIES

The article discusses the main approaches to business process management in the context of innovative development of e-commerce. Business process management systems are critically important for the innovative development of e-commerce in the context of digitalization. They enable businesses to effectively implement new technologies, streamline their processes, and increase overall competitiveness. A study of business process management systems for the innovative development of e-commerce has been carried out, which is an important step towards improving management processes in the digital economy. It is concluded that the use of business process management systems for the innovative development of e-commerce contributes to increasing the efficiency, flexibility and adaptability of enterprises, which allows to quickly respond to market changes and ensure high quality of customer service. The basic components of business process management systems for innovative development of e-commerce in the context of digitalization of enterprise activities have been formed and analyzed, including process modeling, process automation, data management, change management and customer focus. The introduction of these components contributes to increasing the efficiency, flexibility and competitiveness of enterprises in rapidly changing market conditions. Further research and implementation of business process management systems will help industrial enterprises adapt to rapidly changing market conditions and achieve long-term success.

Building a system of diagnostics of problem areas in the management of business processes of the organization

Aim. To develop and formulate an algorithm that allows timely diagnosing and eliminating problems in business processes.Objectives. To consider and systematize the main signs of problems in business processes; to determine the main sources, causes of losses and inefficiency; to formulate an algorithm that allows to assess the effectiveness of the process; to test the proposed algorithm for assessing the effectiveness of business processes on the example of a specific organization.Methods. The authors used the methods of descriptive literature review and statistical data analysis. The research includes the study and analysis of scientific articles, reports of scientific conferences and other publications related to the subject of the article. The analysis of statistical data is based on the performance of the organization, in particular the operator of urban mobility services. All data used for calculations are of a conditional nature.Results. In the process of research the works of modern authors related to the analysis of efficiency and diagnostics of problems in business processes are considered and generalized. In the mentioned works some theoretical aspects of the topic are widely and in detail studied, which are then systematized by the authors of the present study. As a result, an algorithm has been formed that allows in practice to monitor the efficiency of business processes of the organization, as well as to diagnose possible problems in a timely manner. When testing this approach in practice, in the context of the analysis of business processes in the organization, the following results were obtained: a number of critical problems in business processes that have a negative impact on the result of activity were identified; a plan to improve their efficiency was developed and implemented.Conclusions. The process approach is one of the most successful tools to improve the efficiency of the organization. Optimal operation of all key and essential business processes ultimately affects the company’s result. The operating conditions of an organization are constantly changing under the influence of a dynamic business environment. One of the most important elements of the efficiency management system for business processes, and consequently for the business as a whole, is a properly formed set of indicative indicators reflecting the progress of each process. The choice of indicators should be based primarily on the strategic goals of the organization, cascaded down to the level of individual processes. The study confirmed the hypothesis that the risks of efficiency reduction can be identified in advance and in a timely manner with the help of a correctly constructed system of simple control indicators. For these purposes, taking into account the concept of lean production and continuous improvement, as well as on the basis of the classification of losses set out in it, a questionnaire for express analysis of business process efficiency has been developed.

Методи обґрунтування запасів запасних частин у системі управління транспортним процесом

The article formulates directions and analyzes the possibilities of substantiating and choosing the most optimal variant of applying mathematical models for forecasting the number and range of spare parts. The provided recommendations allow to take into account the multi-brand fleets of motor transport enterprises and trends for extrapolation in the short term, identified by the results of observations in real operating conditions. The main reasons for the occurrence of prolonged vehicle downtime due to technical malfunctions are considered. Traditional methods of planning spare parts inventories based on the use of reliability theory and results of mileage forecasting, standard time to failure; inventory management theory and statistical methods for forecasting random processes; methods of operations research; economic and mathematical methods; stochastic methods of transformation of random variables are analyzed. The article formalizes the grouping of factors that affect the size of stocks and the range of spare parts in the operation of rolling stock of enterprises, depending on the state of the system of organization of work of services for maintenance and repair of vehicles; structure of the fleet and technical characteristics of vehicles; level of development of the production base; availability, interest and qualification of personnel; operating conditions of automotive equipment. It is proposed to improve the logistics of spare parts inventory management and to formulate measures to improve the performance of carriers based on an assessment of the total costs incurred by the enterprise to maintain the reliability of rolling stock in operation and taking into account the amount of lost profit due to vehicle downtime in the technical service units. At the same time, it is recommended to use the mathematical apparatus of fuzzy set theory for decision-making, which allows formalizing the parameters of vaguely defined expectations of consumers of motor transport services and reducing the subjectivity of decision-making when solving problems of optimizing spare parts stocks in the transport process management system based on the analysis of the structure of consumer properties and service quality indicators.

Intelligent smelting process, management system: Efficient and intelligent management strategy by incorporating large language model

In the steelmaking industry, enhancing production cost-effectiveness and operational efficiency requires the integration of intelligent systems to support production activities. Thus, effectively integrating various production modules is crucial to enable collaborative operations throughout the entire production chain, reducing management costs and complexities. This paper proposes, for the first time, the integration of Vision-Language Model (VLM) and Large Language Model (LLM) technologies in the steel manufacturing domain, creating a novel steelmaking process management system. The system facilitates data collection, analysis, visualization, and intelligent dialogue for the steelmaking process. The VLM module provides textual descriptions for slab defect detection, while LLM technology supports the analysis of production data and intelligent question-answering. The feasibility, superiority, and effectiveness of the system are demonstrated through production data and comparative experiments. The system has significantly lowered costs and enhanced operational understanding, marking a critical step toward intelligent and cost-effective management in the steelmaking domain.

Прогнозирование социального поведения в кризисных условиях российского социума: возможности методического конструирования

The article examines the problem of forecasting social behavior in the crisis conditions of Russian society. Before proceeding to the consideration of this issue, the author analyzes the concept of social forecasting, highlights its main functions and stages, and notes that forecasting is associated with anticipating the direction of development of a certain social phenomenon in the future, which is realized by transferring to it ideas about how this phenomenon develops in the present. The author notes that in the conditions of the crisis state of functioning of Russian society, the value of information obtained through social forecasting techniques is manifested in the role that this information plays in determining the goals of state anti-crisis policy, the management system of socio-economic processes as a whole. After that, the author proceeds to consider the main methods of forecasting social behavior, indicates that the practice of social forecasting indicates the expediency of using combined methods, which is especially relevant in relation to forecasting social behavior. It is concluded that it is necessary to use various forecasting methods, which can make it possible to determine the dynamics of social behavior in crisis conditions with the highest degree of probability.

Цифровые образовательные сервисы как системы управления обучением в сфере профессионального образования

The article analyzes educational services, highlights current trends in educational services and the main directions of digital systems in the field of education. The types of educational process management systems are considered. The article analyzes the supply of educational systems on the Russian market, as well as programs included in the Unified Register of Russian Software, and examines the structure of educational systems in two areas: systems for organizing online courses and systems for corporate training, as part of the personnel system. Based on the analysis of these products, the main proposed tools of digital educational services in the field of professional education offered on the Russian market are identified.

Обеспечение безопасности труда горнорабочих совершенствованием электрических сетей при подземной добыче руд

In recent years, more attention has been paid to the increase in energy consumption by mining enterprises operating mines due to the need to replace the installed electric equipment and implement automated process management systems in mining and transport areas of the mine, which ultimately ensures safe and faultless operation of power supply system at various voltage levels in both individual subdivisions and the entire mine. During the experimental studies and solving problems, safe conditions for maintaining electric installations of the mine and maintenance personnel will be ensured. Weaknesses of the grid insulation and its elements have been detected; stable values for the resistance of motor insulation, switching equipment, laid cables, and the relevant probability distribution densities have been provided. This enables the replacement of individual unstable sectors of the power grid with new cables and equipment, which will significantly improve the safety of mining operations in the conditions of a high-altitude mine. It has been established that the motors used as actuators for scraper winches and fans must be replaced with motors of similar power equipped with organosilicon insulation or filling of frontal parts with enamel paint. The conducted studies enable the development of a comprehensive inspection methodology of the mine power supply system’s insulation elements and its application for further studies at other mines.

Construction of the Whole Process Management System of Day Surgery Based on the SaaS Model in the Context of the Medical Association

Construction of the Whole Process Management System of Day Surgery Based on the SaaS Model in the Context of the Medical Association

Determining the rate and reasons for specimen rejection among specimens referred for HIV viral load determination through referral linkage to Debre Tabor Comprehensive Specialized Hospital, north-central, Ethiopia,2023: Retrospective study

BackgroundThe preanalytical phase encompasses the time between the clinician's test order to the sample being ready for analysis. Of all errors during the laboratory diagnostic process,70 % appeared in the pre-analytical phase. In clinical laboratories, it is crucial to ensure proper specimen collection and handling, which is essential to guarantee quality assessment, monitoring process standardization, improving performance, and ensuring patient safety. Despite this importance, no study has been conducted in the study area to investigate the rate and reasons for human immunodeficiency virus viral load sample rejection. ObjectiveTo determine the rate of human immunodeficiency virus viral load sample rejection (number of preanalytical errors) documented during the preanalytical phase and articulate possible causes for specimen rejection. Material and methodsA retrospective study was conducted at Debre Tabor Comprehensive Specialized Hospital from January 1st to January 31, 2023. During the study period, 5950 samples were extracted from the human immunodeficiency virus viral load laboratory sample tracking log books, which were sent to the hospital for viral load testing between August 2021 to November 2022. The collected data were cleaned and entered into EPI data version 4.6 before transferred it to STATA version 14.0 for analysis. Descriptive statistics such as frequencies, percentages, and cross-tabulations were used to summarize the findings. ResultsThe study found that improper sample handling was common during the preanalytical phase. According to the current study, 3.6 % of the sample was rejected at pre analytical stage. The most common reasons for specimen rejection were using inappropriate containers (64.0 %) uncentrifuged specimens (20.4 %); hemolyzed specimens (7.0 %); insufficient specimen volume (6.2 %); clotted specimens (1.9 %); and specimen labeling problems (0.5 %). ConclusionThis study found that the most common preanalytical error was using an inappropriate sample collection container, followed by uncentrifuged samples, Therefore, it is recommended that mentorship programs be developed to educate staff on the preanalytical phase of laboratory testing, specifically on sample collection, storage, and transportation for HIV viral load testing. Additionally, the quality management system of laboratory processes should be strengthened to ensure accuracy and minimize errors.